OxygenPlus Concentrators Reviews 213

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent customer service and reliable equipment. They were responsive, helpful, and made everything simple and stress-free. Shipping was so fast. Needed it for my 1 year old cat who has a bad... See more

Rated 5 out of 5 stars

Love this place! I've purchased 3 refurbished Invacare Perfecto2 V Oxygen Concentrators from them. (One for me, one for my wife, and one extra so we don't have to use both of them 24/7,... See more

Company replied

Rated 5 out of 5 stars

Fantastic Folks, Service and Products at OxygenPlus Concentrators. Their turnaround for servicing our Millennium M10 02 concentrators was fast and thorough. Our EWOT systems are chugging along good... See more

Rated 5 out of 5 stars

Great company. They conduct there business with honesty and integrity, something that took me by surprise in today’s business climate of fast sales, fake promises and bottom lines. I paid an excellent... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. Pharmacy

Information provided by various external sources

One stop shopping for oxygen concentrator, used and refurbished portable oxygen concentrators, sievebeds, compressors, repairs, parts, and supplies. Oxygen Concentrator Specialists on Airsep, CHAD, Devilbiss, Sunrise Medical, Invacare, Nidek, Respironi...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

213 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was great

It was great. They originally made a mistake and missed an item. I emailed them and within a few hours they were sending me the missing item.

All items order are good quality.

May 30, 2024
Rated 5 out of 5 stars

Helpful staff & technicians

Helpful staff & technicians. Fast shipping and reliable performing oxygen concentrators. Reasonably priced
reconditioned concentrators that appeared new when examined after receiving my order. I'll definitely do business with them in the future.

May 25, 2024
Rated 3 out of 5 stars

Loud rattle

I guess it is generating oxygen - there is no way to tell but it has a loud rattle that is really hard to sleep with sometimes.

May 24, 2024
Rated 1 out of 5 stars

Original 5 broke down on a cruise

Original 5 broke down on a cruise, on/off switch failed. Disaster. Had to replace. New oxygenone regularly stops functioning. This a medical devise I am relying on. Can't. Be very careful before you buy one of these. Ps repairs to fist breakdown now been waiting 4 weeks still no machine. So 2 out of 2 not working.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Wonderful experience they went out of their way to make this a smooth transaction and so helpful

June 13, 2023
Unprompted review
Rated 1 out of 5 stars

Not Impressed By Their Product

I would not trust this company, their products does not function well as they advertised. The DevilBliss oxygen concentrator we got did not work to raise the oxygen level. I recommend another company that does give false advertisement.

June 19, 2022
Unprompted review
OxygenPlus Concentrators logo

Reply from OxygenPlus Concentrators

I am sorry you feel this way, but as we discussed your machine with you on a Sunday, it appears that there is actually nothing wrong with your machine, and it is working just fine. The good thing about your machine with its built in Oxygen Purity sensor, is that as long as it is putting out Medical Grade oxygen, the green light will be on. You confirmed yours was. This means it is absolutely working fine. There is no disputing that.

Here is a copy of the transcript of our conversation so any one else can make their own decisions.

____________________________________________________
Leslie: can I return a product?

O2+: We do not take returns

Leslie: this product does not work at 3 liters
it is insufficient in raising a persons oxygen level
I want a refund or at least an exhange with a better product
Again, I would prefer to exchange it for a better product
Stop erasing my messages
Can I exchange this product for one that actually works?
One that actually raises the oxygen level
I want a new one
Not a refurbished one

O2+: I do not have the ability to erase your messages.
Which machine do you have?

Leslie: I have DevilBliss oxygen concetrator 5L

O2+: A home unit?

Leslie: yes

O2+: Is the green o2 light illuminated when running?

Leslie: the light is illuminated, the problem is that at 3L it does not help stabilize the oxygen level. In fact, for the patient it goes down.
At 5L, it barely raises it

O2+: What was your name again?

Leslie: Leslie

O2+: And do you remember your order number?

Leslie: 5466

O2+: Ok.

So, At 5lpm the purity will actually be a little lower than if you ran it at 3lpm.

If the green light on the machine is illuminated, that means it is putting out at least 87% purity which is considered medical grade, and the machine is working as designed.

All concentrators operate in the same fashion, and exchanging for another brand machine, or even a new machine, will not solve your oxygen saturation issues.

Leslie: I have a different oxygen concentrator machine that says otherwise. The Other one worked well to immediately raise the oxygen level at its normal average at 3L. This machine does not. It is not effective in at managing the oxygen level.

O2+: What was the other machine

Leslie: Dynarex

O2+: The operating specifications of the dynarex are the same as the devilbiss that you have, right down to the output purity. Change your oxygen pulse oximeter. Your machine is working as designed

Leslie: No it is not. It is not working as designed because the machine is not as strong as the one from Dynarex. This machine simply does not work

O2+: You said yourself the green light is illuminated when the machine is running. That means it is working as designed.

https://www.oxygenplusmedical.com/blogs/news/how-do-i-know-if-my-oxygen-concentrator-is-working

____________________________________________________

Why did you stop conversing with us after you were proved incorrect?

Rated 1 out of 5 stars

Lied about inventory and threaten to cancel order after a complaint

They don’t even stock the inventory that they are advertising. I paid for an Invacare Homefill on Saturday. They said they take pride in shipping in one day. They lied to me all week and said that Fed Ex wasn’t picking up because of some imaginary ice storm, I checked the weather in Moneta and it was sunny. I called Fed Ex and that was a lie. They threaten to cancel the order because I complained about them sending me spam email before even shipping my order. When I finally got them to admit FedEx was shipping they said they didn’t have anyone available to fix the units. Lie after lie. If something is too cheap to be true, it probably is. I told them I would have to cancel the order if they couldn’t ship it by the next Saturday after I bought it. They said they wouldn’t have it by then. Today is Thursday, they wasted an entire week of my time and don’t even have the product…now their website says delivery by Feb 18. Did they plan on having me wait a month? Small outfit unable to fulfill orders for necessary medical equipment taking in broken units and selling them to unsuspecting victims, lying to patients with immediate medical needs, preying on peoples needs during the pandemic. Don’t waste you time. I will verify emails, purchases, and website screenshot from today if necessary.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great people to work with

Great people to work with - answered all my questions and shipped fast. Item received in perfect working order, exactly as described. Highly recommend OxygenPlus!

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company!

I cannot say enough good things about Oxygen Plus Medical!! They went above and beyond, even working past their normal hours, to provide an oxygen concentrator in under 48 hours for my Father who was critically ill, battling COVID-19 and acute pneumonia. Every other company I contacted shrugged off my urgency, and told me 14 days was the best they could do. I firmly believe my Dad wouldn’t have made it another two days without that concentrator.
The unit they sold me was fully refurbished, clean and in excellent working order. Price was extremely reasonable, especially when you added the rush factor.
It took my Father’s oxygen levels from the low 70’s up to 93+ in less than an hour.
Jared and his team restored a small piece of my faith in humanity with their quick response.
I highly recommend this company.

January 19, 2021
Unprompted review
OxygenPlus Concentrators logo

Reply from OxygenPlus Concentrators

Thank you so much for this stellar review! I am glad we were able to meet your needs in a timely fashion, and we are glad to hear your father is doing better. Parents are precious! <3

Rated 5 out of 5 stars

Life saver

I was with a popular, much advertised company under Medicare. My large concentrator went out, but when I called they said my account had been closed two years prior. I could get no other information from them and nothing in writing. My doctor could get no information either. I was trying to make it with just a small portable. My home therapists finally told me I could purchase used equipment without a doctor's prescription. I compared several companies online that dealt in used equipment. Thank heavens I found your company. You were a life saver and I mean that literally. I was so oxygen deprived and weak that I was on the verge of being hospitalized. I can never thank you enough for the excellent equipment and your rapid delivery. I will keep doing business with you. God bless you all.

January 16, 2021
Unprompted review
OxygenPlus Concentrators logo

Reply from OxygenPlus Concentrators

We are glad to be of help

Rated 5 out of 5 stars

Oxygen Concentrator Malfunction...easy fix.

This is the second company I have used for O2 concentrators and by far the product and service I have received were of a better quality with a fair price. Unfortunately my 10 LPM Airsep Did malfunction....but instead of sending the unit back for repair we quickly diagnosed the problem on the phone. The cost: 15 minutes of my time.

December 8, 2020
Unprompted review
OxygenPlus Concentrators logo

Reply from OxygenPlus Concentrators

We are so glad we were able to diagnose and repair this machine very easily for you! This is the difference in service you can expect versus buying from a company staffed by sales people that just read that days sales out of a pamphlet and don't truly understand the equipment they are selling :)

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