OYO Rooms Reviews 

Recently made a booking with OYO at Hyderabad. Booking process was smooth. Value for money. Good staff. Next time booking for sure.

Some properties are good.

Some properties are laking even basic facilities of water in washrooms

This was the single worst experience I've had booking a hotel. We had booked a non-smoking room for three nights, but when we arrived at 11:00 p.m, the only rooms available smelled like an ashtray. The outside of the room was littered with dead bugs, and I can't imagine the inside was much better. Unfortunately, we didn't get to explore with much of the inside because due to our asthma, we couldn't step foot in the room for more than a second.
Since we had booked through OYO, the hotel was unable to assist in any sort of refund, even though they sold the remaining rooms while we were waiting outside the office. We spent about 2 and 1/2 hours in the parking lot trying to contact any sort of support at OYO, but channels of communication that we were provided in are booking receipt did not seem to be connected. We attempted to make an account on OYO's app to see if there was any sort of action we could take ourselves to cancel the remaining nights with 24 hours notice, but the verification codes in order to set up the account were never sent, despite trying several methods. If it hadn't made our reservation in the first place, we would have thought that OYO was no longer in business.
If you still book with OYO, be aware that any ability to cancel/modify your stay will be null due to the fact that they do not seem to have a valid way to be reached. It's been 2 months, and I still have yet to hear back.

Oyo hotel time square new york ,great location, But its the worst hotel I've ever stayed in ,lifts to higher floors take to long because there are only 2 wait for ages,rooms are the worst I've stayed in ever,states that they have a gym and tea making facilities, the gym is a mile away off site and they don't have any facilities for tea or coffee making so a bit of false information, felt like Harry potter his room under the stairs was larger than our room ,bit dip in the floor by bathroom door nearly fell over a dozen times ,we never had any hot water for a whole day ,metal bed frame had exposed sharp corners both my wife and I have bruised shins kept walking into them as the rooms are so small,so to summerise the hotel ,fantastic location, worst hotel I've stayed at so I would urge you to try another hotel,

The YouTube ads are so annoying I’ll willingly spend more money elsewhere so I don’t have to use this service. Please can these motor mouths just be quiet.

I have tried to make a booking with Rothwell House Hotel near Kettering with Oyohotels and I have no idea if I have booked two stays or just the one I want or even none at all.
I wanted to stay in July. However part way through doing the booking I realised that I had put June so changed it to July but I have received an email confirming the June booking as well one confirming the July one. I also have a text confirming the July booking. I have tried using their AI chat to cancel the bookings but it doesn’t seem to be able to do that. When I look up my bookings on the website it just gives me an error message and now I have downloaded the app it says I haven’t made any bookings. I tried sending an email to Oyohotels and it bounced back, I have also tried ringing the number on the website but it doesn’t exist.
The booking reference for the June one is XD357199 and for July is CKEP9840.
I have also emailed the hotel directly and have not had an answer. I’m trying to keep a paper trail of what I have done to cancel the bookings.
I didn’t put any credit card details on the booking so nothing has or can be paid for, is that why my booking/s don’t seem to exist?
Update 24 June
I have found a second email address but that too has bounced back and I have tried to send a message on their facebook account, but will it be read?
Will they bother to reply to this review, they didn’t the first time I posted it.

If you wanna learn how to scam people, learn it from OYO.

Packages including
- How to take people's money with out their knowledge
- How to tell 10 lies under 5 secs
-How do change all the rules while on call under 10 secs.
- How to cheat people without getting caught by government.

Book for more...

Booked online 28 minutes later the hotel canceled our reservation and charged me $120 cancellation fee even though they’re the ones that canceled on us. I would stay away from any OYO hotel as they refuse to give a refund even though they are the ones legally in breach of the contract. So look out as they have no problem ripping people off.

On May 22, 2026, while my Husband and I were exiting the shower inside our hotel room, a hotel employee entered our occupied room without authorization. We were both undressed and in an extremely vulnerable state. This was a serious invasion of privacy that caused significant embarrassment, distress, and discomfort.

The incident was reported immediately. The hotel manager personally apologized and agreed that a full refund would be issued as compensation.

As of June 1, 2026, that refund has not been provided. Instead, I have exchanged more than 40 messages with OYO Hotels through the VRBO "Contact Host" feature without receiving any meaningful assistance or resolution.

The facts are not disputed. OYO has been aware of the unauthorized entry since the day it occurred, yet for more than ten days I have received little more than repetitive statements that they are "awaiting a response from the property." At this point, that explanation is neither reasonable nor acceptable.

What is particularly concerning is OYO's refusal to meaningfully assist. Representatives have repeatedly refused to escalate the matter, provide contact information for anyone with authority to resolve it, or offer any realistic timeline for resolution. Despite more than 40 messages, not a single substantive update, proposed solution, or meaningful effort to address my concerns has been provided.

My frustration now extends beyond the original privacy violation and includes OYO's handling of the complaint. The hotel acknowledged the incident, apologized, and agreed to a full refund. OYO has instead delayed, deflected responsibility, and provided scripted responses rather than resolving a straightforward matter.

The lack of urgency, accountability, transparency, and customer support demonstrated throughout this process is unacceptable. No guest who experiences a privacy violation of this nature should be forced to spend weeks pursuing a resolution that was promised on the day the incident occurred.

Very dirty hotel and bed sheet is burn with cigarette. Even after changing the bed sheet.
Toilet were sinking and smelly. We did use the services as hotelier inform no room available at same time I was connected to oyo representative however, agent place call on hold for 18-20 minutes we just exit that place
I need my money back. Kindly refund the amount

Do not book with OYO!!
I booked a motel room through the OYO website, which includes a cancellation option.
After a while I canceled my arrival, and when I canceled, the website said "It takes approximately 10 minutes to initiate the refund. Please come back after some time to check the status of your refund."
Of course I did not receive the money.
After a while I called and they told me that I would receive the money back within 24-48 hours.
Even after this time I did not receive the money.
A week later I called and they hung up on me. After three times they told me that this was not the right number, and gave me another number. They sent me to ask for money from Motel 6 at a third number.
I asked why the website said that the money would be refunded, and there was no answer, they just waved me away.
Horrible!

I never leave bad reviews but this was insane. You should know that
I am NOT one to clutch my pearls, I am not a sensitive person, I can usually roll with anything. We were in the room 5 minutes and saw 3 German cockroaches, bloodstains and hair on multiple layers of sheets and bedding on one bed, and some kind of yellow and black stains on the other bed's sheets. It looked like someone walked on it in shoes and then peed on it. The parking lot was crawling with legitimate crackheads. One asked me to buy him a drink if he gave me money, he looked 40 so I have no idea what that was about. Don't go here, sleep in your car if you have to, but not in that parking lot. You'll most likely die.

UPDATE: the management of Aladdin Motel/OYO Rooms are fully denying me any refund of $400 because "there was absolutely nothing wrong" with the room. Which I only spent 5 minutes in and then left and never came back. So they just got a free $400 from a disabled woman and probably rented out the same room and got more money too. I wish I could attach photos so you can see that what Aladdin Motel/OYO Rooms consider "nothing wrong," which was absolutely unacceptable, filthy, disgusting, and the only time I've ever rejected a motel or hotel room in my life.

Newquay beach hotel

Newquay beach hotel by Sunday terrible hotel rude unhelpful staff extremely rude manager (Mr Kumar) stay clear of this hotel

I reserved a hotel room, unfortunately we had to change the reservation to upgrade to a different larger room. OYO charged us for the first room and the second room. The original room reservation was to be refunded back to our bank account. It’s been over 3 months now and we still haven’t gotten the money- $666.77 that was taken by OYO. I have made several calls and emails. Customer support service is lacking to say the least. I have submitted everything they have requested, and still no refund. Very disappointed with the service, the room, and the breakfast.
The whole experience was terrible. All I want is my refund. I will never recommend this motel chain it anyone. Lesson learned read the reviews before booking, it will save you money and time!!!!! Still waiting on my $666.77

DO NOT BOOK THROUGH OYO is not reliable. They won’t return money do it through the Hotel platform better or other more reliable companies.

AVOID THIS PLACE! Dirty rooms, terrible bathrooms, very very poorly maintained property. Air conditioning is simply horrible and the lifts are super small and slow. Look at the pictures of the shades and all the duct tape around the windows. ( It seems I cannot upload the pictures to this page, another "nice" trick !)Only positives are location and lovely staff at reception. Expedia ( understanding is the middle- man ) charged us 1600 usd for two bedrooms to nights. A JOKE. Again, AVOID THIS PLACE AT ALL COST. Management should be ashamed. THIS IS A REVIEW FOR OYO TIMES SQUARE

I had a very bad experience with Oyo booking application... I had booked a room at Bangalore Collection O Manu and paid the amount 2000 change online but when I went to check in they didn't allow us,they make us to wait for a very long time asking us all stupid questions.. first they agree to give a room for us later they check and saw that we have paid online again they make us to wait and ask us several questions and later they said we can't check in because the other person age is only 16 years .. I called oyo Customer care and inform everything but we didn't get any help we had lost our 2000 change without our mistake we didn't even get a chance to see the room just we lost the money ,our mistake is that we already paid the amount online so nobody want to take us,I have trust this application blindly thats why I paid but it was my biggest mistake... While booking a room oyo application has an option to choose how many members, child age 0-5 ,adult above 5, which I had Choose 16 . There is no use of checking all that on that same day i spoke to your customer executive I was waiting outside that hotel for more than 2 hours thinking that you'll be providing me other hotels or a refund but they can't do anything if you want you can check the call recordings i spoke to them for more than hours.. my booking i.d PSO05323 ... The hotel staff even said that if that payment was not paid online they would have taken it. What does that mean ?? My problem in this situation is that ,i have make the payment online so nobody one is ready to check me in

OYO Brentwood Aberdeen. Worst place ever! Carpet missing, bugs and mould in room. Dirty sheets.Veru sketchy men in reception area and hanging about. Left 20 minutes after booking in saying why we weren’t staying. Contacted OYO - no help. Contacted another 12 times for a refund and getting nowhere. Customer service is useless and won’t refund until they get the ok from the hotel. But cannot ever reach the hotel do 3 weeks later and still wanting a refund but don’t hold my breath.
Do not book or stay here.,,