OYO Rooms Reviews 

859
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant dissatisfaction with customer service and the refund process, noting that promised refunds were often delayed or never received, even after cancellations. Reviewers also encountered problems with the booking process, such as reservations not being found upon arrival or unexpected cancellations. Additionally, some found the staff uncooperative or rude, and experienced issues with room cleanliness and privacy. However, some customers noted positive experiences, particularly with the booking process being smooth and efficient. A few other people felt that the staff were friendly and helpful, contributing to a pleasant stay.

What people talk about most

Booking process

People report negative experiences with the booking process, with many customers stating that their bookings... See more

Customer service

Customers had negative experiences with customer service, frequently reporting issues such as... See more

Refund

Reviewers express significant frustration regarding refunds, with many reporting that promised refunds never... See more

Staff

Consumers find staff to be uncooperative and rude, leading to stressful and unpleasant experiences,... See more

Service

Clients share negative opinions on service, with many reviewers expressing disappointment and frustration... See more

Reviews shaping this summary

Rated 2 out of 5 stars

They are lying at This Hotel Trying to make it seem as if it's a hospital with the ads. I booked a 28 day stay as an apartment private room with company, boyfriend and they keep letting old white men... See more

Rated 2 out of 5 stars

Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.

Company replied

Rated 1 out of 5 stars

I booked an OYO near New Delhi Railway Station on July 1st, but the facilities were terrible; the room was quite small and lacked proper amenities. To make matters worse, when I went to the recepti... See more

Company replied

Rated 3 out of 5 stars

Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels. BUT it is now so very disap... See more


Company details

  1. Hotel
  2. Budget Hotel
  3. Guest House

Written by the company

OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.


Contact info

2.0

Poor

TrustScore 2 out of 5

859 reviews

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Asks customers to review

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2.0

All reviews

(859)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was pleasant stay

It was pleasant stay. Everything was well organized and comfortable.

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Ramsey, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience, and we look forward to welcoming you again soon. ~SP

Rated 5 out of 5 stars

The stay was very comfortable.

The stay was very comfortable.

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Rohit, thank you for your feedback! 😊
We're delighted to hear that you had a comfortable stay with us. Providing a pleasant and relaxing experience for our guests is always our top priority.
We truly appreciate your support and look forward to welcoming you again soon.~UC

Rated 4 out of 5 stars

The accomodation was comfortable .We…

The accomodation was comfortable .We had very pleasant stay .

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Raju, thank you for your kind feedback! 😊
We're delighted to know that you found the accommodation comfortable and had a very pleasant stay with us. Your satisfaction is our greatest reward, and we're glad we could contribute to an enjoyable experience.
We look forward to welcoming you back for another comfortable and memorable stay in the future.~UC

Rated 5 out of 5 stars

Quick service

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Veerababu, we're delighted to hear that you're satisfied with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your accommodations, and get ready for more fantastic experiences!~UC

Rated 4 out of 5 stars

Enjoyed every moment of stay

Enjoyed every moment of stay. Highly recommend.

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi SUmit, thank you for your wonderful feedback! 😊
We're thrilled to hear that you enjoyed every moment of your stay with us. Knowing that you had a memorable experience and would highly recommend us is truly rewarding for our team.
We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay in the future. 🌟~UC

Rated 5 out of 5 stars

The journey was very exciting

The journey was very exciting. Wish to be back soon.

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Shaurya, thank you for your wonderful feedback! 😊
We're delighted to know that you had such an exciting and enjoyable experience with us. Your kind words mean a lot to our team and motivate us to continue creating memorable stays for our guests.
We look forward to welcoming you back soon for another amazing experience. Safe travels and see you again soon! 🌟~UC

Rated 5 out of 5 stars

Have a wonderful stay

Have a wonderful stay! location was nice.

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Balaji, thank you for your feedback! We're delighted to know that you liked the location and had a pleasant stay with us. Your kind words are truly appreciated, and we look forward to welcoming you again for another wonderful experience in the future. 😊~UC

Rated 5 out of 5 stars

Service was really good

Service was really good, rooms were well ventilated

June 17, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Anas, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP 

Rated 1 out of 5 stars

very worst and oyo stafs worst

very worst and oyo stafs worst

June 12, 2026
OYO Rooms logo

Reply from OYO Rooms

Hi, We’re sorry to hear about your experience. Concerns regarding the service provided by our staff are certainly not the standards we aim to deliver.
Could you please share your reservation ID, registered contact number? This will help us investigate the matter thoroughly and assist you further.
We sincerely regret the inconvenience caused.~Dia

Rated 5 out of 5 stars

Awesome experience and nice service

Awesome experience and nice service

June 4, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Bittu, thank you for your wonderful feedback! We're delighted to know that you had an awesome experience and enjoyed our service.
Your kind words motivate us to continue delivering great hospitality. We look forward to welcoming you again soon.~UC

Rated 5 out of 5 stars

Good experience with your service

Good experience with your service, Staff is very good and helpful

June 17, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Shravan, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC

Rated 5 out of 5 stars

Booking process is smooth

Booking process is smooth

June 17, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Gaurav, we're glad to hear that your booking experience was smooth and hassle-free.
Thank you for choosing us, and we look forward to welcoming you for a wonderful stay.~UC

Rated 5 out of 5 stars

Very nice..

June 8, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Neel, thank you for your kind words! We're delighted to know that you had a pleasant experience with us.
We truly appreciate your support and look forward to welcoming you again soon.~UC

Rated 1 out of 5 stars

Fraudulent Company

This is a incredibly fraudulent company. I canceled my reservation months ago and still no refund. When you call they just talk in circles, emails do not get answered. I have no idea how these scam artists continue to be in business. Shame on you Oyo! You a company filled with scoundrels!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Was a good stay and hospitality

Was a good stay and hospitality

June 1, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi, thank you for your feedback. Your satisfaction is important to us, and we are committed to continually improving our services. ~SP

Rated 5 out of 5 stars

Reasons why I choose OYO

Good location of hotels in the Centre of city with easy access of transport and local shops/outlets. Spacious and spotless rooms with comfortable bedding and accommodating staff and smooth check in process. Efficient service overall.

May 27, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Anju, we sincerely appreciate you taking the time to share your feedback. Ensuring your satisfaction remains our top priority, and we are dedicated to continuously elevating your experience. ~SP

Rated 5 out of 5 stars

Never had a bad experience.

May 5, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Manoj, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. ~AP 

Rated 5 out of 5 stars

I Loved the stay.

May 31, 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Akshita, thank you for your valuable feedback! We're delighted to know that you had a pleasant experience with us. We look forward to hosting you again soon with more great deals and seamless stays. ~Arsh

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