They are lying at This Hotel Trying to make it seem as if it's a hospital with the ads. I booked a 28 day stay as an apartment private room with company, boyfriend and they keep letting old white men... See more
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Review summary
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Reviews shaping this summary
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
Company replied
I booked an OYO near New Delhi Railway Station on July 1st, but the facilities were terrible; the room was quite small and lacked proper amenities. To make matters worse, when I went to the recepti... See more
Company replied
Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels. BUT it is now so very disap... See more
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
2.0
Poor
859 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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People also looked at
Terrible service and room cleanliness…
Terrible service and room cleanliness at Lincoln City, OR at Siletz Bay location. Sign was always on the desk that someone would return in 5 minutes, but never did. Rude to customers trying to check out. Breakfast was just cereal and toasted waffles. Terrible and will never book OYO again. Others were complaining as we checked out also. Called customer service to complain and they were not any help at all.
I have given the required information to Trustpilot. Please be aware we did call customer service and were given no help or promise to improve.
July 9, 2026
Unprompted review
Reply from OYO Rooms
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. After reviewing the property concern, we learned the hotel was fully booked, which led staff to prioritize urgent guest requests and temporarily affected response times. The property also confirmed that the complimentary breakfast provided was their standard continental offering. We have received your comments about staff behavior and room cleanliness, and we have reminded the team to continue delivering courteous service. They also advised that no cleanliness concerns were reported during your stay, as they would have addressed them immediately if notified. We truly value your feedback, as it helps improve the guest experience, and we appreciate your understanding. ~RK
After a agreement was made that my…
After a agreement was made that my hotel booking was cancelled and a full refund was agreed within 14 days.but a month later still no refund.made several tele calls the excuses I received were very well rehearsed as part of their set up.think very carefully when booking through this company
June 10, 2026
Unprompted review
Reply from OYO Rooms
Hi Charles, we sincerely regret the experience you've described and understand your concern regarding the delayed refund. Kindly help us with your Booking ID, registered phone number, and email address so that our concerned team can verify the details, review your case thoroughly, and assist you further.~UC
Fake promises by OYO
Fake promises by OYO. Worst services No lift in the hotel even though my mother can't walk — we came for medical treatment. Very bad room condition. Asked for another hotel or refund, they refused both. Zero stars deserved. Customers are really suffering. I nees my money back... or i ll face u in consumer court
July 6, 2026
Unprompted review
Reply from OYO Rooms
Hi, we believe our concerned team got in touch with you and communicated the needful resolution. Your words of appreciation are really valuable for us and will motivate the team. Therefore, we would request you to kindly drop your valuable feedback for , who had handled your concern. We thank you for choosing OYO and would love to host you again.~Dia
Worst experience with oyo
Worst experience with oyo. Booked a room 1 month prior and they intentionally cancelled my booking last minute and refused to give me a refund. Never recommend this to anyone. These people are scammers. Not trust worthy. Will just give you headache and anxiety.
July 2, 2026
Unprompted review
Reply from OYO Rooms
Hi Esther, we completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Kindly share your booking details so that we can get this checked and assist you further. ~Arsh
Reply from OYO Rooms
Hi, we're truly sorry to learn about the experience you've described and understand your concerns regarding the cancelation of Booking. We'd like the opportunity to review your case thoroughly. Kindly share your Booking ID, along with your registered phone number and email address, so that our dedicated team can investigate the matter and assist you further.~UC
Women safety issue
Everything
..at midnight people started knocking...hotel staff was unlocking the door from outside while my wife was alone...there was no privacy.
I have all videos...room was full of insects...I raised issue but nobody reverted back
June 17, 2026
Reply from OYO Rooms
As we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~Dia
Reply from OYO Rooms
Hi, our team tried connecting with you multiple times but there was no response. Please help us with feasible time or alternate details to connect with you asap.~Dia
NEVER use this company
NEVER use this company. I made a booking. They cancelled the booking and offered £5 refund. Cant deal with anyone and their systems don't work. PLEASE PLEASE AVOID AT ALL COSTS. And it will cost you.
June 24, 2026
Unprompted review
Reply from OYO Rooms
Hi JK, we're sorry to hear about your experience and understand your concerns regarding the booking and refund. Kindly help us with your Booking ID, registered phone number, and email address so that we can verify the details and provide you with the necessary assistance.~UC
Reply from OYO Rooms
Hi, thank you for your wonderful feedback! We're delighted to hear that you had a relaxing stay and enjoyed the overall atmosphere and vibes of the property. Your kind words are greatly appreciated, and we're glad we could provide you with a comfortable and enjoyable experience. We look forward to welcoming you again soon. ~dc
Still waiting for my refund after…
Still waiting for my refund after cancellation of booking all with terms and conditions. This company is impossible to deal with and I feel I have been scammed. Avoid OYO!
June 1, 2026
Unprompted review
Reply from OYO Rooms
Hi Smyth, we're truly sorry to learn about your experience and understand your concern regarding the delayed refund. We'd like the opportunity to review your case thoroughly. Kindly share your Booking ID, along with your registered phone number and email address, so that our dedicated team can investigate the matter and assist you further.~UC
Cancelled booking
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
June 20, 2026
Unprompted review
Reply from OYO Rooms
Hi, we sincerely regret the inconvenience caused by the delay. We'd like the opportunity to investigate your refund concern. Please share your Booking ID, registered phone number, and email address, and our concerned team will look into the matter and assist you further.~UC
Reply from OYO Rooms
Hi, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience. ~SP
The room was comfortable
The room was comfortable, and with the staff being so helpful had an amazing experience.
June 5, 2026
Reply from OYO Rooms
Hi Stalon, thank you for your kind feedback! 😊
We're delighted to know that you found the room comfortable and that our helpful staff contributed to making your stay an amazing experience.
Your appreciation means a lot to us and motivates our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another wonderful stay soon.~UC
Reply from OYO Rooms
Hi Sonit, we truly appreciate your rating and are glad our service met your expectations. We remain dedicated to delivering impeccable experiences and look forward to welcoming you again, ensuring the best rates and exclusive benefits for your stay.~UC
Excellent
Had a wonderful stay thankyou for the Excellent hospitality ❤️👍 The Room was cozy, neat and clean🙏🏼👌
June 17, 2026
Reply from OYO Rooms
Hi, thank you for your feedback. We appreciate you taking the time to share your experience with us. Your satisfaction is important to us, and we remain committed to continuously improving our services. We look forward to serving you again in the future. ~SP
Reply from OYO Rooms
Hi Surbhit, thank you for your lovely feedback! 😊
We're delighted to hear that you found your stay welcoming and homely. Creating a warm, comfortable, and inviting environment for our guests is something we truly strive for.
Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay soon. ~UC
Food was great.
June 17, 2026
Reply from OYO Rooms
Hi Sweta, thank you for your wonderful feedback! 😊
We're delighted to know that you enjoyed the food during your stay. It's always rewarding to hear that our guests had a satisfying dining experience.
We look forward to welcoming you back soon for another enjoyable stay and great culinary experience.~UC
Reply from OYO Rooms
Hi Ravi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Amazing experience
June 17, 2026
Reply from OYO Rooms
Hi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Reply from OYO Rooms
Hi, thank you for your valuable feedback. We greatly appreciate you sharing your experience with us. Ensuring your satisfaction is important to us, and we are committed to continuously improving our services. We look forward to the opportunity to serve you again. ~SP
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