OYO Rooms Reviews 

I canceled the reservation in time and was denied a refund even after I appealed the charge twice.

Hotel Reservation charge was collected in advance but the property is not aware of any advance payment. When cancelling oyorooms.com says "contact the property for refund" and the property says" We did not collect any advance payment, so nothing to refund". Never book through this agent.

I booked a hotel room with Oyo two and a half months before arrival, and Oyo canceled my hotel reservation today, saying they double booked it and gave it to the person who made a reservation after me, so now I am left without a room. They are highly incompetent people and extremely unfair. Do not bother to book a room with them; you will likely lose your reservation because they will give your room to someone else. I would rate them a zero if I could.

I recently booked a OYO PADMAVATHI at PADMAVATHI PURAM TIRUPATI. I never stayed in such a lousy Hotel where basic facilities for customers are provided. Dirty linens, room full of Mosquitos, Dirty Bathroom & Toilet, Gheyser not working, totally unhygienic room where one should never stay. Don't cheat customers by cheating photos & putting false facilities available. We are paying you money for a good & comfortable stay, but you are providing third rate Hotels projecting it as very good hotels, this misguiding customers. Will never book OYO HOTELS with my bitter experience. Don't trap customers projecting false & non existent facilities.

Probably the worst hotel I've ever stayed in. The smell, dear God, the smell!

Biggest scam booking site ever. Booked room $160 and was told my Motel 6 they no longer accept 3rd party booking upon check in.Motel 6 and Oyo refuse to give a refund. Total scam

If I could give less than 1 star I would!
I tried to change a reservation that I made less than an hour ago and they are not changing it because I didn't cancel before 9a. How the heck am I supposed to cancel the reservation before 9a if I did not make it until noon today?
I will never stay at an OYO hotel because their customer service is awful!!

This is a scam they were trying steal my money they canceled my reservation and I paid $139 for two nights and they were trying to say I needed to call and do a refund for $138 cancellation fee which I didn't do and get back a refund of 24 cents they are crazy and it's bullshit and I called my cash app and I'm doing a dispute and I reported them to the better Business bureau and I also told the motel 6 here which is a franchise they're not associated with the real motel 6 really I'm in York PA and I told them do not associate with this company and also told cash app do not associate with this company they kept hanging up on me they kept giving me the runaround also total crap your assholes

Oyo day by day it's very discuting service provide in the app shown another nice picture to attract people for book a room then hotel manager given like shit n in oyo stuff they don't know how to deal with the customer or behav very uneducated people now am going to share few pictures in oyo room what we book n what they are provide

I booked a room at motel 6 through Oyo and had to cancel plenty of time before the cancellation was due and was supposed to be refunded my money and I've been having a runaround through the company Colin is not getting anybody to answer the same old thing I am very disappointed with this company I should have looked at the reviews I would have seen that they all have been scamming people for a long time either through refunds or cancellation deals never ever will I come back to OYO hotel and I would advise everyone to stay away from here

Very horrible experience. I booked Deluxe rooms in Andheri Mumbai for three nights and vacated next day, due to the following
1. Room different than photos
2. Full dusty, not cleaned
3. No maintenance
4. Smelly, no exhaust system
5. Rats & insects in room.
6. Poor support from OYO help

Stayed in the time sq location Jan 2026. We left after 2 nights.

Rooms are small and dated but clean. Bathroom shower head was covered in black mould which is unacceptable. The rest of the bathroom seemed clean.

Only one outlet seemed to work in the whole room.

We were on the 9th floor and there was no hot water. Spoke to reception who advised there is a knack to getting hot water on the 9th floor. You have to run the hot tap at the basin for 5 minutes or so and run shower at the same time. It actually took over 10 minutes to get hot water at the shower. Given that the temperature was sub zero and there was a snow storm the hot water was an issue. We checked out earlier and went to a nearby hotel for the rest of our stay.

The hotel staff were nice and friendly and helpful but the hotel needs money spending to fix issues that are unacceptable. I can cope with small rooms that’s pretty standard for nyc but no hot water and outlets that don’t work are not acceptable.

We stayed in Nagpur Oyo super townhouse central bazar road ramdaspeth.
The staff were very rude . The room was pathetic. I would have given a negative rating if there is an option . First of all the oyo team asked to make 25% payment and said your booking will be confirmed, Rest you can pay once you reached. Before reaching the hotel we called them to inform that we are checking in a little late. The pathetic manager says that please pay the full amount then only the booking will get confirmed otherwise you have to look for any other option, That means if we have not called him then he would have given the room to someone else inspite of given an advance payment.
The room was full of cockroaches not at all clean. While flushing the toilet, water was coming out of it and also they had given us a last corner room because we have already done the full payment, because they knew that we cannot do anything now.
If we asked for something they give us half an hour later. Neither the service was good nor the room.
And the attitude of the manager was literally pathetic. I would recommend not to choose oyo rooms and specially this property in Nagpur. The review given in other websites are paid reviews I feel.

had a horrible experience with OYO Rooms in Jaipur. I would honestly not recommend anyone to use this app.

The hotel I booked was extremely dirty — from the washroom to the floors, everything was unhygienic and poorly maintained. The room conditions were completely different from what was shown in the photos on the app.

On top of that, when I requested a refund due to the poor condition, there was no proper support from OYO. Customer service was unhelpful and the entire process wasted my whole day.

Very disappointing experience. Please think twice before booking.

DO NOT BOOK WITH OYO. IT IS A SCAM.I booked a NYC hotel. Paid online many days in advance. Got to the hotel and there was no code to get in. I spent 1.5 hours with customers service. They gave me the run around. 8 different people gave me different answers. N one could help. Then in cold winter, they said someone will get back to me in 24-48 hours. Am I supposed to live on the street? The answers I got were wild. No one knew anything. They referred me to call other other hotels for my access code. I got scammed. I asked them to refund me, and they said I never paid. Clearly, they didn't see my confirmation notice I had in my credit card statement. The entire things was crazy. I had to dispute on my credit card. I rarely write on these sites. This was the worst experience I've ever had.

"⚠️ BEWARE of OYO! ⚠️ In my experience, it’s the worst hotel service provider out there. They are a complete fraud company. My advice: DO NOT choose them at any cost. Save your money and your trip. #OYOScam #CustomerWarning"

Totally fraud company…i paid 25% fees as advance as i called the customer service number….but I could not find the hotel location…so i called the customer care and they said that it could not be refunded due to some policy …they are scammers .

Extremely Poor and Misleading Service – Do Not Trust OYO

I had a terrible and stressful experience with OYO. I booked this hotel because my mother recently had surgery and cannot walk properly. The OYO website clearly said the hotel has an elevator, which was the main reason I booked.
However, before visiting the hotel, I contacted the hotel manager directly and was informed that the hotel has never had an elevator. This is false information and very misleading, especially for elderly or disabled guests

I called OYO customer service multiple times to cancel the booking, but they kept transferring my call and then disconnecting. No proper help, no solution, no empathy. Because of this, I had to book another hotel urgently, which caused extra stress and extra money loss.

This is false advertising and very irresponsible. I want my full refund immediately.

I strongly advise people not to book through OYO if you care about accurate information and customer support. This was my worst hotel booking experience ever.

Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels.

BUT it is now so very disappointing that after numerous emails they claim not to find our booking and as of yet have not refunded us the deposit - shameful

Third class brand . I stayed in imt manesar oyo hotel . Hotel was not good even toilet wc was not cleaned . Immeadeately I called oyo custmer care but they have not responded . Very poor response