OYO Rooms Reviews 

Avoid. No customer service. Cancelled my hotel reservation with 1 day notice. No reason given. No compensation. Sending no reply emails.When I call them, I ended up on a call center in India. Could not understand the guys. These guys could not care less about the customers.

After having faced similar experience as the other reviewers, I am amazed that the OYO chain of hotels is still allowed to operate.
I had booked a room for 5 days at one of their hotels on the 4th Floor, Palm Beach Galleria Mall, Palm Beach Road, Vashi, Mumbai, India, a week before my planned visit.
I was asked to pay upfront room charges either partially or in full. I paid in full to avoid the hassle of managing it later.
On the day I was to check in, unbeknownst to me OYO changed my booking to OYO Yatri Inn at Vashi.
I flew in from Bengaluru to Mumbai on the day of my check-in at OYO Palm Beach Galleria and was told that my booking has been changed to OYO Yatri Inn.
I refused to move to OYO Yatri Inn and insisted on a refund. OYO was reluctant to refund me. Getting across to OYO customer service was another pain in the butt.
They kept cutting me off and insisted that I have been moved to Yatri Inn and that I better take it,
While this was going on I noticed there was a wedding ceremony at OYO Palm Beach Galleria and that the entire hotel had been given to this wedding party. Now I knew why OYO booted me out of this hotel.
Oyo also insisted I take their Wizard membership. For this I paid Rs.300.
I finally got my refund around midnight on the day (read night) i checked in, minus the wizard membership fees.
I request all those who read this understand that OYO is a group of scamsters defrauding people.
Another point I want to get across is that their ads show wealthy people and white people at their reception checking in. This is gravely misleading and the authorities should look into this.

We booked a hotel on 25/01/2026 for our family. We wanted the hotel destination near by or in the radius of 1 km of velankanni shrine tamil Nadu,for further clarification we called up customer care.and explained her the requirements.she checked and suggested us hotel and told its within 1 km from velankanni shrine. And asked us to make advance payment of Rs.3505 we agreed and made the payment on her request.She confirmed us that she is taking us on call conference with the hotel reception and mean while the call got disconnected.but when we checked we found hotel destination from velankanni shrine is about 14 km away that means false information provided by oyo customers care while booking
The hotel they provided us was "COLLECTION O NAGAPATTINAM BUS TERMINAL FORMERLY YAZHISAI RESIDENCY"
Same day the complaint was registered and it was told that within 24 to 48 hrs the complaint will be solved but now the complaint has been closed without any resolution and also the OYO customer care is denying to provide the refund and this was said by the Senior Executive Mr.Yash.
1)money debited from our account
2)we did not checked in hotel so hotel did not received the money
3) money is still with oye but they don't wanted to give the refund to us
4)they are definding their team members
5)this is the new trend of scamming people 6)our only mistake was we trusted the customers care Executive
7)this was my Booking ID-QCX03286 for hotel booking

had a very disappointing experience with OYO Corporate Booking in Bangalore on 31/01/2026.
The rooms provided were not at all hygienic or properly cleaned. The condition of the bathrooms was shocking—toilet waste was present, clearly showing that basic housekeeping standards were not followed. This is completely unacceptable, especially for a corporate booking.
There was zero coordination between OYO senior management, hotel managers, and hotel staff. The hotel boys and managers seemed unaware of corporate booking details, which caused unnecessary confusion and inconvenience during check-in.
Despite the rooms being pre-booked and paid, we were asked to pay additional money at check-in, which is unethical and unprofessional.
Ms. Hritika, who was introduced as one of the heads of OYO Karnataka, handled the situation very poorly. There was bluffing, misleading communication, and lack of responsibility, with no proper resolution provided. Her coordination with the hotel was extremely poor, adding to the frustration.
Overall, this was a highly unprofessional and distressing experience. OYO’s corporate booking service failed completely in terms of hygiene, transparency, coordination, and customer support. I strongly do not recommend OYO Corporate Booking, especially for business or group stays.

I was in there 1-26-2026 -1-27-2027 I didn't last but 30 minutes in that room because they have roaches it was disgusting the tub was disgusting the bathroom was disgusting the room was disgusting the bed was disgusting it looked like that they just didn't change the sheets just pull the covers up and I want to start a class action lawsuit so if anybody on here know how to start that and if y'all want to start it with me let's do it

We stayed at the Dallas OYO due to the weather last weekend. It's a horrible place, the room was filthy and smelled like cigarettes, roaches, doors didn't lock properly. Booked it through VRBO which I can't believe would allow a business to be on their site when they have such a bad reputation. Below is a summary from the BBB compliants
Based on recent reviews and complaints, OYO hotels in the Dallas area, particularly the OYO Inn Dallas South and various suburban locations, frequently receive 1-star ratings due to severe sanitation issues (bugs, filth), safety concerns, and unprofessional staff. Guests commonly report unhygienic conditions, broken amenities, overbooking issues, and extremely difficult, often failed, attempts to secure refunds.
Common Complaints and Issues
Sanitation & Cleanliness: Reviews describe rooms as infested with bugs (cockroaches),, having dirty linens, and strong odors. Bathrooms are frequently reported as uncleaned, with issues like broken toilets, leaking tubs, and stained floors.
Safety & Maintenance: Reports include broken door locks, exposed wiring, and unsafe environments, including loitering and illegal activities on the premises.
Customer Service & Booking: Guests often report that the front desk staff is unhelpful or unavailable. A major complaint is that guests arrive to find the hotel overbooked, yet they are still charged.
Refund Issues: Multiple users have reported that after canceling due to poor conditions, they are denied refunds by both the hotel management and corporate customer service.
Broken Amenities: Frequent mentions of non-functional air conditioning, no hot water, broken hair dryers, and no housekeeping service.
Specific Location Feedback
OYO Inn Dallas South: Guests have noted it is in a,rundown area, with severe cleanliness issues and unprofessional, hard-to-reach management.
General Dallas OYO Properties: Often criticized for not matching online,photos and being considered unsafe.

I am writing this to warn others about my recent experience with OYO (Booking ID: VW5C3381). Despite having a confirmed booking and paying in advance, my family and I were turned away by the hotel manager at 3:00 AM because 'no rooms were available.'

Leaving a family stranded on the street in the middle of the night is dangerous and completely unacceptable. While OYO initiated a refund, a simple refund does not compensate for the extreme stress, safety risks, and exhaustion we endured. OYO failed in its basic responsibility to ensure the room they sold me actually existed.

I am deeply disappointed by the lack of support and the zero-effort approach to finding us alternative logic. My trust in OYO is completely broken. I expect a resolution that goes beyond a basic refund for the trauma caused."

I stayed at OYO Times Square, New York from Dec 23 to Dec 26. This was one of the worst hotel experiences I’ve ever had.

At check-in, the reception demanded a $100 security deposit. I offered to pay cash, which was refused. I was told they only accept cards. When my card was charged, I noticed they deducted $134 instead of $100. The staff casually claimed this extra amount was a “service charge” and said this was “normal.” I have stayed in multiple hotels across the US and have never encountered this practice.

It has now been over one month, and no security deposit has been refunded.

Attempts to resolve this:

Emails: No response at all

Phone calls: Staff repeatedly claim they have no record of my booking, despite having a valid booking reference, and then disconnect the call

Agoda support: Agoda confirmed they attempted to contact the property multiple times but received no response from the hotel

The front desk staff were hostile and intimidating, not helpful. Any question about the refund was met with dismissive behavior, raised voices, and bullying tactics rather than customer service.

What makes this worse is that after my stay, I found numerous similar complaints online describing:

Inflated “security deposits”

No refunds

Property denying bookings afterward

Complete lack of accountability

In my experience, this hotel’s deposit handling appears deliberately opaque and misleading. I strongly recommend avoiding this property unless you are comfortable risking your money and spending weeks chasing a refund that may never come.

I am posting this review to warn future guests and to document my experience publicly, since private communication has failed entirely.

Avoid this hotel.

Oyo now owns motel 6, and both snakes me completely- paid online to Oy, but the motel won't honor the reservation, though it shows up. Calling several times, and just given run around, and completely scammed out of a night, as well as eating a day I was supposed to be traveling. SCAM

Dealing with customer service is virtually impossible! If you do find someone you can understand, they do not have enough common sense to help solve an issue. I paid for a weeks stay but (my job) finished early and I only stayed 2 nights. Trying to get reimbursed for the nights I did not stay has been impossible! So frustrating, this would be a simple fix with any other hotel chain. Not OYO, its like they are purposely trying to steal my money. I have felt scammed ever since I stayed at their hotel. 2 weeks and still not sign of getting my money back. Never again.

This experience with OYO has been devastating and completely unacceptable.
My fiancée accidentally booked a room for the wrong date. She realized the mistake immediately and called within five minutes of booking to correct or cancel it. This was our very last money—we will have less than $20 tomorrow—and this booking was meant to keep us from being without a place to stay.
Despite calling right away, we were told no refund would be issued.
What makes this even worse is that the confirmation email clearly states “Free cancellation before the 24th at 9:00 AM.” We contacted them well within that window, yet OYO refused to honor their own written policy.
This isn’t just bad customer service—it’s cruel. A simple correction or refund would have prevented us from being left with nowhere to go. Instead, we were met with scripted responses and zero compassion.
Mistakes happen. Policies exist for a reason. Ignoring your own cancellation terms while taking money from people who are already struggling is not okay.
I strongly caution anyone considering booking with OYO: if anything goes wrong, even immediately, do not expect help or fairness—no matter what their email says.

Very bad experience, they are just fraud company. Their hotels room are not properly clean . They can not provide any support. I use make my trip They are very best and very professional.

The worst hotel experience I've ever had. I made a rerservation and when I showed up there were no rooms. I had to drive through the dark to find another hotel. Then, they dishonestly marked my reservation as "checked in" and "checked out." It has taken me 3 months to get a simple refund. Avoid.

Customer service is just a name and OYO is really going down. Both the Customer care and their registered hotels are collaboratively creating problems for the customers. Customer care agents were also making jokes and laughing over call while asking for hotel room availability at 12:40 am in the night. So inhuman and insensitive. NEVER TRUST OYO.

Scam hai oyo. I booked a room but the hotel did not agree to give me at oyo price and asked for 2000₹ more. When i tried to complain on oyo they were not ready to respond

Very horrible experience. I booked rooms, but rooms were not cleaned, electricity issue also there and booked for 6 peoples but when reached hotel they given rooms for 4 only. I contacted customer care more than 10 times, got answer above commitments not given at the time of booking and rejected refund even after not checked-in in hotel. Still not received refund.

This is a "booking" business that you need to stay away from. It is nothing but a scam, with no intention of fixing any problem. They align their name with hotels they have purchased, they also work with partner motels. They take payments for motels that are full, no rooms available, or they are filthy. I have experienced this like "i'm sorry but we are full" and the front desk is CLOSED ! So i call the number on the front door and they say we're full AND they have their own terrible history with OYO !! I have now gone round and round for TWO WEEKS for my refund and all i get is the same story "We'll get back to you in 24-48 hours". I wait and get nothing. I called the hotel a few days ago, they said they would also call and tell them to give me the refund. STILL NOTHING. They continue to dance around the truth, which is,, OYO IS A SCAM BUSINESS. They have NO INTENTION of giving me the refund !! No result no resolution no solution no end to this DESPICABLE game!! I would give them NEGATIVE STARS if i could. DO NOT DO BUSINESS WITH OYO HOTELS or any hotel with a payment option for OYO !!

Called customer service due to not being able to make reservation due to M25 delay because of a lorry fire.
Called them several times different person each time, did not have a clue what they doing, nobody could give me an answer. They said the would call me back and it is day 6 and not heard anything. Lost 160 pounds, even asked to keep the reservation but move to a different date but they could not even manage that! Disgusting to say the least.

Worst Experience. Broken amenities. Broken doors. Dark rooms. Nobody takes responsibility. They make the guests a laughing stock.

Hired to photograph several of their properties and was never fully paid. They stopped all communication after receiving the photos.