OYO Rooms Reviews 

Hired to photograph several of their properties and was never fully paid. They stopped all communication after receiving the photos.

OYO refused to refund my money from the dirty Victorian Inn in Whitesboro,TX..After looking at three rooms I made the decision to stay elsewhere. Nether the Victorian Inn nor OYO would refund my money. Beware!!!

DO NOT TRUST THIS HOTEL EVER. They are liars 100%. I booked a room in December for one night and they tried to give it to me almost free. FIRST RED FLAG, I finally booked and asked about a cancellation as I wasn't totally sure. They told me so long as it was 24 hours in advance. I canceled more than 3 days in advanced due to illness and I received notice of cancellation and now 15 days later and MANY phone calls to escalation and I STILL HAVE NOT SEEN MY MONEY. Those crooks keep claiming to get back to me they have to review it. REVIEW WHAT!!! I had all documentation that I was following policy and STILL NO MONEY. I have reported them to the BBB and next I fear small claims court. I booked travel for a living with much more expensive hotels that this and it was simple and done. THIS IS SO WRONG. DO NOT EVER BOOK WITH THEM unless you want to risk you are actually staying with them. NEVER EVER, EVER EVER deal with those crooks. I want my money back.

this hotel needs to close DO NOT BOOK A ROOM YOU ARE CRAZY IF YOU DO NO ONE TO TALK TO THEY ARE FRAUD they never answer there phone they gave me a room with roaches peeling walls no air condition no hot water absolute disgusting the hotel is in a prime location were they take advantage BUT DO NOT BOOK THIS HOTEL customer service never answers there phone they don't care about there customers . they only take the money

Nasty - all locations

They took money for a booking from my elderly mother, there was no room available when she arrived for check-in. They didnt offer to put her anywhere else and denied a refund on the booking. These people are stealing from elderly people and could care less about it

Stayed at Hotel O Jawahar Marg (formerly Hotel Virat), Indore on 28 Dec 2025 (Booking ID: UMPZ1817). This hotel is marked as company-operated by OYO, which makes the experience even more disappointing.

The actual condition was completely different from what is shown online. The reviews on OYO and Google look polar opposite to the real experience and feel misleading.

Rooms and washrooms were dirty, with visible stains and pan spit marks. There was no hot water, no towels, no toiletries, and no proper service. Drinking water was not provided, and staff asked for extra money. The lift was also not working properly.

I have photos and videos as proof. None of these issues were resolved, and we were forced to check out early the next morning. Still, the full amount was charged.

Customer support claimed their ground team said everything was “perfect” and denied the refund, which is completely false. Even escalation emails did not lead to any resolution.

Overall, very poor service and not trustworthy. I would strongly advise others to be cautious while booking with OYO.

[Update | 1st Jan 2026]

OYO contacted me once on 1 Jan 2026 around 12:09 PM, but there has been no real resolution.

During the call, I explained again that the issue was with the entire hotel, not a single room. No acceptable room change was possible, and the problems were critical and could not be resolved during the stay. I was offered only 20 - 25% compensation in OYO Wallet, which I declined. I am seeking a full refund.

The call ended by OYOs representative without a proper conclusion, which was unprofessional.

This experience caused serious mental and emotional distress to my family and completely ruined our trip. The hotel was booked based on photos and reviews shown online (Google & Oyo website), which turned out to be misleading compared to the actual condition.

This reflects serious management failure at a company-operated OYO property. I am still awaiting a fair resolution and a full refund, so that other customers do not face the same situation.

We booked and paid for an OYO property:
Koh Lak Resort
171/20, Suanson , SuansonMuang Prachaupkirikhan Prachuapkirikhan 77000, Hua Hin. Thailand.

Booking number: WT354628
After booking and paying our reservation, we noticed multiple Google reviews stating that this hotel has not been part of OYO for years and that OYO reservations are routinely refused.
We immediately contacted OYO. Their system promised a response within 24 hours, but nothing happened even after 72 hours.
When we arrived at the hotel, the reservation was refused outright. The hotel clearly stated they do not accept online bookings and are not affiliated with OYO. To avoid being left without accommodation, we had to pay cash on arrival just to check in.
Trying to reach customer support was a nightmare. We called the number provided by OYO’s own AI chat 8 times (an Indian number). Only 2 times could we actually hear an agent; the other times the agents adjusted their headsets so badly that we could not hear anything at all. It honestly felt like customers are expected to give up.
When we finally reached someone, we were told the number was “not for international bookings, only domestic India.”
This is despite the fact that:
This was the only number provided
It was shown while requesting help for our Thailand reservation
No international number is published anywhere
So effectively, there is no customer support when you actually need it.
It is absolutely unbelievable that a company of this size:
Lists properties that are not part of OYO
Takes payment for bookings that cannot be honored
Promises 24-hour responses and delivers nothing
Routes international customers to the wrong support numbers and then blames them
This goes beyond poor service — it is systemic negligence and borders on fraud caused by total disregard for basic service standards and common sense.
Avoid OYO unless you’re prepared to pay twice and deal with everything yourself.

P.S. 31Jan26
I must clarify that despite being informed that my refund was approved, it has now been over three weeks and I have still not received the refund or any confirmation of processing.

I have raised three separate cases with OYO, each of which was stated to be resolved or replied to within 24 hours as per your policy. Unfortunately, none of those commitments were met, and there has been no follow-up or resolution so far.

Please provide a clear update on the refund status along with a concrete timeline for when it will be credited. If the refund has already been processed, kindly share the transaction reference details.

I expect this matter to be resolved immediately.

P.P.S. 15FEB2026
Another two weeks have passed, and we still have not received a single word from OYO — nor the refund that was approved and promised over a month ago.
It has now been almost two months since we were affected by this fraudulent reservation. None of our support cases have been answered, despite OYO’s public promise to respond within 24 hours.
Meanwhile, the property remains bookable on the OYO website. This makes the entire situation even more concerning.
It appears that OYO’s only activity is responding to public complaints here, without taking any real action behind the scenes.
At this point, how can this situation be described as anything other than fraudulent?

P.P.P.S 04JUN 2026
It seems that Trustpilot is the only effective way to communicate with OYO...

After receiving a message from thailand.escalationsAToyorooms.com requesting my bank details for the refund, I sent more than a dozen follow-up emails to the same email. Unfortunately, every single one of them was just ignored, I received no response whatsoever.

I confirm that I have received a refund of 23.44 USD from OYO.
However, I would like to understand how this amount was calculated, as I originally paid the equivalent of 25.50 USD, not to mention the double conversion fees eating up additionally 4-5 %. The screenshots of the transaction from my bank were attached in the email sent .
Charged amount is 1327 in MKD. There is a clear discrepancy, and I would appreciate a detailed explanation.
Additionally, I incurred extra expenses due to this issue: international calls to Indian number I was advised to call while contacting your support. I have attached screenshots showing these costs and expect them to be reimbursed as well.
Not to mention the many hours and significant stress spent trying to resolve this matter and obtain my refund. The overall experience has been extremely disappointing and reflects very poor customer service.
I look forward to your prompt clarification and resolution.

I downloaded the app, it was offering a free night but every time I go to the free night it wasn't available then it was $80+ so I ended up getting a text for $25 so I was careful, read all the details it said it included the fees. Which fees and resort fees are Not the same. After seeing I had until 9am to cancel I booked it and then it shows you that it was going to be $50.96 resort fees still and $21 for parking. So, I was within the time is was in green that I could still cancel so I did and now they are telling me it is a non-refundable. I screenshot everything. Called 3x and 2x got conveniently disconnected. Horrible customer service yes it was only $28 but its the point...

REPORT FTC (ftc.gov) TO SHUT DOWN THIS SCAM SERVICE!

The worst service that I have ever dealt with. It’s a scam-like service that refuses to cancel any reservation despite having the free cancellation when booking. I called the scam Motel 6 and this scam service more than enough.

First of all, it’s impossible to reach to them, unless you chose “make a booking”, anything else - auto hang up.

Then they say, we will direct you to cancellations team -> Cancellations team: “according to OYO’s policy, we don’t have the authority to cancel bookings” - but you have the authority to take money? “I didn’t take your money”, “we will connect to escalations team” (the one that probably doesn’t even exist: but stop, didn’t you say that OYO doesn’t cancel bookings? And why are you called “CANCELLATIONS TEAM”????).

No response AT ALL -> they wait when your reservation expires.

My booking is B7V44932.

AVOID THESE SCAMBAGS! AND AVOID MOTEL 6 - ANOTHER SCAMBAGS THAT SAY “we cannot cancel third-party bookings” (yes, they can), “I didn’t take your money”. Well, who did?

If I could rate a negative review, I would! Please do not book through this site. Had a hotel booked out of state. Walked in, there were hookers, drugs, crime, filth and homeless all over the hotel. We left to go to another place. OYO did not care! Called them 5 times with the same BS excuse that the property manager denied the reasons mentioned above. I was told they were believing the "manager" and they did nothing for me. PLEASE USE A US BASED SITE FOR YOUR BOOKING NEEDS. THESE PEOPLE ARE CROOKS. It should be illegal what they do!!!

I had to cancel my booking because the guest's flight got cancelled. I was informed that if I provided the evidence of the flight cancellation that I could get a refund. After that, it has been a nightmare trying to reach customer service by phone and email about this issue. I even received a ticket about this issue via email but there has been no follow up and customer service by phone has not been able to help. Another time, the booking got cancelled because I hadn't made a prepayment for the booking, even though I was informed that I do not need to make a prepayment (I tried to make the payment via the payment link I was sent but that didn't work!).

This is a fraudulent website, They charged me twice even after I cancelled the booking within 5 minutes, Room was supposed tobe 133.78, they charged twice $134. I called the hotelm and they said that was not their website, there was no reservation. I wenton line and cancelled the double reservation and received a confirmation email. I was charged twice and when i asked for a refund they wrote back I did not qualify for a refund ( evem though website has a refund policy for 24 hours cancellation and It was 5 months before the date

Dirty room, dirty fan with broken tiles and dilapidated wall and a twisted doormat
No tv connection.. totally waste of money
Booking id TZ100171..

Please shut this company down. They cheat. Period and end of story. Here is a bit of background. I called OYO without knowing who they are (my first time in India) and asked for a specific place of stay recommended by the academy whee my son and I were going to stay. One specific question was does the rooms have two beds. The operator assured that all kinds of rooms are available. She insisted I pay the full amount right away, and since I was already on a train coming to Hyderabad I paid and booked. No confirmation, no emails nothing. When I reached the “hotel” location, we learned it wasn’t a hotel but an apartment and all the rooms have one bed only (queen or king) and no separate beds. The property owner also told me that the food option is what they cook in their dingy looking kitchen, probably by their security staff. We didn’t like it and called OYO and they put me on hold and verified that there are no two spayed anywhere in the property. The lady told me that she will have the “back end team” verify this and will revert my full payment. Days later today I got the call from someone who said the backend team verified and they won’t be able to return my entire money since according to them they didn’t make any such commitment. I asked to speak to this so called “backend” team and listen together what they listened but was denied. They are not willing to take the customer’s word and won’t give the customer a chance to verify their internal but forcing the customer to take their word and steal the customer’s money. Never going to use OYO ever again and will recommend that the academy to stop booking through OYO going forward as well. OYO seems to prioritize stealing customer money than truly staying in the business of serving customer.

If I could, I would give oyorooms.com Negative 100 Stars. Absolutely horrible customer service. After having an absolutely horrible experience at the property, this company refuses to refund my money. They tell me I have to reach out to the property for my refund, property says I have to reach out to OYO. It’s been 2 freaking months! I work in the hospitality industry, and I can tell you this practice is NOT okay!

I work with a non-profit group helping victims of SA and DV escape their abusers. OYO HOTELS CORPORATE IS KEEPING MONEY AFTER THE FRANCHISE ADMITTED WRONGDOING. YOU LEFT A DV VICTIM OUTSIDE, AT NIGHT, AND STOLE THE MONEY FOR 2 NIGHTS STAY.

GO TO MOTEL 6, THEY MAY HIRE IDIOTS BUT AT LEAST THEIR CORPORATE OFFICE ISN'T FULL OF THIEVES WHO LIE WHEN THEY ARE CALLED OUT.

NO MORE FOR US AND WE SPEND HUNDREDS OF THOUSANDS A YEAR HELPING PEOPLE.

BUT BASED IN TEXAS, WE SHOULDN'T BE SURPRISED!

If I could place a 0 star I would. Their basic and error heavy app resets your choice of dates every time you look at the details and go back to the booking chapter, the same one you used to get to the details. Their mistake caused me to make a booking the same day at a motel I was already staying at so I paid to stay twice on the same day. They slipped in the non refundable despite the fact that I immediately cancelled and changed the dates and booked for the following day. I did not get any help from the foreign customer service department when the employee had no idea what I was talking about and basically said that the booking wasn’t their, yet it was and they didn’t do anything to change the situation or even offer a reason to justify their apps issues. Don’t use them unless you want to risk being scammed since they took more money than I spent due to a cancellation fee which wasn’t mentioned either before I cancelled. TERRIBLE COMPANY!!!

Do not book with this chain. I made a reservation for the hotel in Jefferson. I arrived and was told they are no longer affiliated with OYO. The receptionist said they only took walk-ins and had no way to check my reservation. I contacted OYO to get my money back. It took 3 phone calls before anyone acknowledged my reservation was not honored. I received an email today with news of my $3.74 refund. They considered this a cancellation which it wasn't and kept the rest of my money. Do not ever stay at an OYO hotel. They are crooks.