The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws i... See more
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Review summary
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Reviews shaping this summary
Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more
I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more
Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer... See more
Company details
Written by the company
At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.
Contact info
Australia
- www.ozanda.com.au
4.1
Great
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
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I was very happy with the service given…
I was very happy with the service given , and very happy for my product being delivered safely not damaged.
May 30, 2024
good value for the money
May 23, 2024
Unprompted review
I received the item
I received the item, perfect couldn’t be happier. I also want to know if you sell electric jack stand for the caravan. The cost if so and how do I order it.
May 21, 2024
Don't buy from them
Do buy from them, they have a 30 day returns policy, you return the good and they don't refund you. Then they lie and say they have refunded you but you paid through afterpay. So they don't have your bank details so how can they refunded you direct to your bank without details. Have reported them to fair trading. They are shonky don't deal with they they are fraudsters. Beware.
March 14, 2024
Unprompted review
Just what I needed
Cannot recommend ozanda enough, super fast free postage and high quality products. Excellent communications. 100% superb in every way. What more you can ask for, thank u so much.AAA
May 15, 2024
Brite jumbo truck tail light
I received two jumbo truck tail lights with reverse function. These are very good jumbo tail lights super brite and well made, come with e-mark certification. bloody love these lights quick service. Good quality and high visibility lights. Will buy from here again, Hope ozanda can give me some discount for my next order.
May 12, 2024
The delivery was fast and hassle free
The delivery was fast and hassle free, I have received the weld on hinges in good packaging. It was only a week and my experience is amazing have found ozanda to be reliable, description accurate as well as nice people and good price.
May 10, 2024
I just spoke to a rude Chinese person that…
I just spoke to a Chinese person that said he just been in the country for 10 days but spoke good English .He was very rude and spoke over me and would not let me speak. I wanted to know why I had not received the 26” rear wheel that I had ordered HE HUNG UP ON ME. He is going to work in Australia he must understand AUSTRAIAN RULES ANS REGULATIONS
May 5, 2024
Reply from Ozanda
Hi there,
Allow me to clarify the situation for you.
All members of our team, regardless of their cultural background, are dedicated to serving our customers with professionalism and respect. Every individual, irrespective of their race, is entitled to fair treatment and opportunities.
Please do not assume that individuals from certain racial backgrounds are automatically engaging in illegal employment practices or fail to understand Australian rules and regulations. Additionally, the staff member who assisted you is an Australian citizen, contrary to your statement about being in the country for only 10 days.
Regarding your specific concern about the size of the wheel you received, I'd like to shed some light on the process. Since you insist on returning the 24" wheelset to the courier driver when the driver delivers the 26" wheelset, there seems to be a misunderstanding. As mentioned by our staff, the return pickup and the delivery of the replacement wheel are handled by different logistics partners—Allied Express for pickups of the return item and Courier Please for deliveries of the replacement to you. Consequently, it's not feasible for both actions to occur simultaneously. You cannot refuse to return the item back and get the delivery just because we use different courier companies. We kindly ask for your understanding in this matter.
Despite our staff's attempts to explain this, it appears there was difficulty in reaching a mutual understanding. As a result, the conversation was unfortunately halted. We apologize for any frustration this may have caused.
Thank you for your understanding.
Your Ozanda Team,
Unsatisfactory delivery
Ordered a small set of brackets on the 30th of April and still have not received my brackets.They use Aramax couriers so be a wear and expect delays
May 7, 2024
Wonderful transaction
Wonderful transaction, fast post, Irem with care, OZANDA has integrity,
It is very obvious just from looking at these castors and handling them that they would be much stronger than I thought. Do not hesitate to buy from this website. Highly impressed and 5 star service
May 8, 2024
Negative Experience with Ozanda
My very negative unnecessary experience with Ozanda.
There was no reply to my email of the 30th April regarding not receiving a confirmation email for my order of the 27th April.
I had an order number 57020 from Checkout on the 27th April when they debited $49.99 from my credit card and then heard nothing from them.
Only after I put up a Trust Pilot review expressing my frustrations at wondering what had happened to my credit card payment did they reply within the review website giving details of the dispatch of the order which was received at my Post Office on the 13th May.
They still insist I received a confirmation email which I did not.
If I had, this review would not have been necessary.
April 27, 2024
Reply from Ozanda
Hi,
After reviewing your order, we have confirmed that your purchase of 1 piece of T Handle Plumbing Tools, with a payment of $49.99. Your order was dispatched via Australia Post. However, as you were not home at the time of delivery, on Monday, May 13, your package is currently awaiting collection at BULLSBROOK LPO.
Regarding your statement about not receiving a confirmation email, we want to clarify that the order number does come with an invoice sent via confirmation email. If you did not receive a confirmation email, you wouldn’t have received the order number either.
Regarding your apprehensions regarding credit card security, we want to assure you that we do not have access to any buyer's credit card information. All payment transactions are securely processed through your chosen payment institution.
We understand your concerns about online transactions and would like to suggest that if you're uncomfortable with providing credit card information online, you may consider purchasing from a physical store instead of an online shop.
Here is the tracking history of your parcel for your reference. You can also trace it yourself using the tracking details provided to you:
Received by Australia Post, BURWOOD EAST VIC, on Monday, May 6, at 9:49 am.
Item processed at facility, MELBOURNE VIC, on Tuesday, May 7, at 12:11 pm.
In transit to the next facility in WELSHPOOL WA, on Tuesday, May 7, at 1:41 pm.
Transferred at SUNSHINE WEST VIC, on Wednesday, May 8, at 10:32 am.
Item processed at facility, Boorna Wangkiny Mia (in Perth) WA, on Friday, May 10, at 7:31 pm.
In transit to the next facility in BULLSBROOK WA, on Friday, May 10, at 7:33 pm.
Transferred at WELSHPOOL WA, on Sunday, May 12, at 2:34 pm.
Arrived at facility, PERTH AIRPORT WA, on Sunday, May 12, at 3:02 pm.
Awaiting collection at BULLSBROOK LPO, BULLSBROOK WA, on Monday, May 13, at 11:10 am.
We hope the provided information clarifies your concerns.
Regards,
Your Ozanda Team
Good quality
Got it! Here's a review for an oil filter, without a specific brand:
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After using the oil filter in my car, I'm impressed with its performance. It effectively filters out impurities, ensuring clean oil circulation throughout the engine. Installation was straightforward, and it seems to be holding up well so far. Overall, a reliable choice for maintaining engine health.
April 22, 2024
Reply from Ozanda
Hi Mahmoud,
Thank you for taking the time to share your experience with the oil filter you purchased from us. We're thrilled to hear that you're impressed with its performance and that it has met your expectations for maintaining your car's engine health.
Ensuring clean oil circulation is crucial for optimal engine performance, and we're glad to hear that our oil filter effectively filters out impurities, contributing to this vital function. It's great to know that the installation process was straightforward for you and that the filter has been holding up well so far.
Your satisfaction is our top priority, and feedback like yours motivates us to continue providing quality products.
Thank you once again for choosing Ozanda. We truly appreciate your business.
Your Ozanda Team,
Picked up trailer coupling locks
Picked up from warehouse by appointment, very happy with the trailer coupling locks very happy with the company, good people to deal with. Great product and service, would definitelyrecommend to anyone.
April 27, 2024
POSSIBLE SCAM
It seems the most relevant comments are the ones that experience difficulty. I ordered some goods on 19 April 2024. Nobody answers telephone number listed. 6 days after order - of which my money has been taken - I have had ZERO communication from OZANDA and still trying to contact them. Is it possible to rate as NO stars?
April 26, 2024
Unprompted review
Reply from Ozanda
Hi George,
Thank you for bringing your concerns to our attention.
Upon investigating your order, we found that your purchase of 12 Trailer Reflectors was made on April 19, 2024, at 8:11 PM, with a payment of $28.78. We promptly dispatched your order within one business day via Australia Post. According to the tracking details, we're pleased to see that your order was successfully delivered on April 26, 2024, at 10:00 AM, within 4 business days. (April 25, 2024, was ANZAC Day, a public holiday).
Regarding your attempts to contact us, the timestamps indicate that you emailed us on April 26, 2024, at 2:43 PM, and our team responded promptly within one and a half hours, at 16:13 on the same day. We understand that not receiving a response within 90 minutes may have caused frustration.
We want to emphasize the following facts:
1. One business day post out and 4 business days delivery: Your order was dispatched promptly, and despite the ANZAC Day public holiday, it was delivered within 4 business days.
2. One-and-a-half-hour response to your email: Our team aims to provide timely support, and we responded to your email promptly within one and a half hours.
If you could consider your review based on the above facts, we would be truly grateful.
Your Ozanda Team
Very happy with the car filter
Very happy with the car filter, fair price, great communication. Haven’t fitted it yet, so I don’t know, but it came quickly and was well packed. Thanks
April 24, 2024
The product arrived on time and was as…
The product arrived on time and was as advertised very happy with the product and Seller communication
April 24, 2024
After researching for cafe flags came…
After researching for cafe flags came across Ozanda seen exactly what i was searching for called them a several times no phone line always busy no email response
So i decided to the warehouse to purchase the products ,upon arrival found a deserted warehouse extremely disappointed and waste of time ,lucky did not order and pay on-line..
April 23, 2024
Unprompted review
Reply from Ozanda
Hi there,
We appreciate your feedback.
However, our warehouse has been an integral part of our operations for many years, and our company boasts a decade-long history of serving our customers. We take pride in maintaining high standards of service and ensuring that our premises are always operational and well-maintained.
Regarding your claim of finding our warehouse deserted, we assure you that this is not the case. Even if an employee happens to be temporarily away, we have implemented advanced security measures, including monitoring cameras and remote-operated doorbell systems, to ensure that we do not miss any pickups or deliveries from both courier drivers and customers.
We value transparency and accuracy in all interactions, and we encourage you to base your statements on factual information.
If you have any further questions or concerns, we welcome the opportunity to address them directly. Please feel free to reach out to us.
Your Ozanda Team
Jumbo tail lights
Product was exactly what we wanted. Very happy with them.
Delivery was very quick.
April 22, 2024
Speedy and reliable service.…
I received my item a few hours after ordering.lt takes longer to order in a pizza.
April 21, 2024
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