The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more
I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more
Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer... See more
Company details
Written by the company
At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.
Contact info
Australia
- www.ozanda.com.au
4.1
Great
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ozanda
Hi Julie,
We sincerely apologize for any inconvenience caused. According to the tracking information, your parcel's current status is "successfully manifested for delivery by one of our regional freight partners." For further details, please track your parcel using the provided tracking number in your confirmation email.
If you require any assistance or have any concerns, please don't hesitate to reach out to us.
Your Ozanda Team
Reply from Ozanda
Thank you :)
Amazing service
Amazing service and on top of that the shipping was superfast and free.
Would love to buy more products soon
April 15, 2024
Reply from Ozanda
Thank you :)
SCAM, SCAM, SCAM
SCAM, SCAM, SCAM, REPORT IT TO CYBER SECURITY, I DID AND THE MORE PEOPLE THAT DO THEN HOPEFULLY IT WILL BE REMOVED URGENTLY!!!!!!
April 16, 2024
Unprompted review
The seller is very reliable
The seller is very reliable, been a regular customer, highly recommended.
April 9, 2024
Unprompted review
Reply from Ozanda
Thank you :)
If I could give zero I would
If I could give zero I would. It is almost two months since I spent over $200 for a car boot storage box. No answer to phone calls. No answer to emails. And no product. Searching their address on Google maps shows a deserted warehouse.
This company has received good reviews from others so I took a chance, but it's just a total scam. I feel so helpless as there is no chance I'll see the product or my money again.
DO NOT buy online from them.
February 12, 2024
Unprompted review
Recently ordered some racks
Recently, I ordered some rim racks, and when I called their phone number, they were very helpful. They dispatched my order within one business day. I highly recommend their website for making purchases.
January 3, 2024
Unprompted review
Reply from Ozanda
Thank you :)
Feels like a scam must be a scam.
Like most people, i ordered from the website. After 2 weeks i tried contacting them with no response both by email and by phone.
I then tried a week after the first attempt i finally had someone answer the phone.
After raising my concerns as i got no response from emails or phone calls over the weeks.
I began to ask if this was a scam and then it started calling me a bad customer and refusing to send the item.
I was lucky in the end to get my money back as I went through PayPal.
Be warned and do not buy off this company.
January 29, 2024
Unprompted review
SEEMS LIKE A SCAM - AM STILL WAITING FOR ITEM PURCHASED ON 1 DECEMBER 2023
*ORDERED ITEM 1 DECEMBER, DIDNT ARRIVE BY CHRISTMAS AS HOPED
* EMAILED OZANDA 5 JAN TO ENQUIRE.
*RECEIVED RESPONSE 5 DAYS LATER SAYING WE SELECTED WRONG STATE IN ADDRESS FIELD YET THEY DIDNT BOTHER TO CONTACT US. ALL OTHER DETAILS WERE CORRECT SO THEY COULFD HAVE FIGURED OUT CORRECT STATE WITHOUT MUCH TROUBLE.
*WE SENT CORRECT STATE ON DECEMBER 1 - NOW DECEMBER 10 AND DESPITE 3 EMAILS AND NUMEROUS UNANSWERED PHONE CALLS WE ARE NO CLOSER TO FINDING OUT WHEN AND IF WE WILL SEE THE ITEM WE PAID FOR
*FEELS LIKE A SCAM
January 1, 2024
Unprompted review
Recently purchased a fat bike for $689
Recently purchased a fat bike for $689. Communication and delivery of the bike was super fast. I was a little sceptical of the website at first, however it is a legitimate business. I am
Very happy with my purchase, and I'll certainly recommend their products.
December 5, 2023
Unprompted review
Reply from Ozanda
Thank you :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.