Ozeal Technology Ltd.  Reviews 

I ordered my glasses on October 7th 2014. They are simple single vision glasses and on Ozeal website it said overall 5-11 business days to recieve my glasses (mind you my fustrations, i am severally nearsighted and my previous glasses just broke so I can't see at a distance at all) it has been two weeks (16 days in total now) and where the hell are my glasses? I used live chat TWICE, in hopes that will help and I got two rude, unhelpful and customer blaming individuals... Their names were Maria (who was most definitely ruder, she told me I was getting my information from a seperate website which wasn't true and accused me of being uninformed) and Emily who was just unhelpful and rude. This companies customer service needs a vast improvement. After the week mark "Maria" informed me to wait another week and I was understanding and waited and now this "Emily" character informed me another whole week for delivery! And supposely my glasses were shipped yesterday morning (I wouldn't know because they don't include and tracking number or update the "my orders" page). To conclude I'm not looking for a refund or anything I'm looking for my glasses to get here in a timely matter not 16 business days later when the website says 5-11. Unless these glasses are the highest quality and on point prescription wise when I recieve them I WILL NOT be ordering again from Ozeal. I just want my glasses!

Do not go anywhere near this company. If you ever get your glasses you'll be lucky. If you get a refund out of them youll be incredibly lucky. I've had conversations with more than 3 different support staff who all have quit mid conversation.

DONT GO ANYWHERE NEAR THEM
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EDIT

As you can see below they claim to have refunded me, this isnt the case at all. They will lie and lie and lie. Thankfully I paid with paypal so I've opened up a dispute with them. DO NOT USE THIS COMPANY.

Ozeal's prices were amazing, and the frames I wanted couldn't be found anywhere else for the price (they even offered tinted lenses, which I completely took advantage of). Know this: If you're buying prescription lenses, they're not going to ship out until about three weeks after ordering. The biggest problem I ended up having with Ozeal was that they didn't update my order. Literally last night (a month after I placed my order), I sent an email complaining that my order was still "processing". They promptly got back to me with a tracking number that proved my glasses were in the mail, and would literally be in my mailbox in a few hours. So much frustration could have been avoided if the company had just updated my order. After receiving my glasses, I couldn't be happier. The frames seem like they're great quality, and the prescription was spot on. I wanted to give this company a three star review based on the shipping hiccup, but I'm so happy with the product, I gotta give them four. It's also worth noting that both times I contacted them, they replied back within a few hours. I'd shop here again knowing what to expect.

The frames turned up scratched and warped, so I contacted them to arrange a refund. It took about 7 emails of them trying to fob me off and be difficult before they even gave me the return label. Then they said they need to keep 50% of the cost of our customised lenses, which wasn't stated in their returns policy. Then It took four weeks of chasing the refund and then find out that they can apparently only issue refunds through paypal, which charges a ridiculous processing fee. So much for getting a full refund if the items are faulty! The customer service was extremely questionable for the majority of the process and I am extremely annoyed by the whole experience.

Hi . I ordered two pairs of glasses on the 27th June. The first pair £20 reading glasses arrived within 10 days excellent ,good quality very good lenses. Have no gripes.
However the second pair ,( varifocal with transition lenses ) never arrived. Used live chat during July to be told they were processing. Then on 24th July on live chat told they were out of stock. ( thanks for letting me know ) So Re ordered another pair of different glasses and asked Summer (online chat person) what was in stock and found a pair.
Checked again on 29th July to make sure the order had gone through ok, Guess what, YES out of stock.
Could have asked for a refund but prepared to wait , So re ordered another pair, Its now 20th August ....... Waiting .
Have now started a dispute through PayPal. Have 20 days before escalating.
Monty Pythons Cheese Shop sketch sums Ozeal glasses up !!!!!!
The online chat facility is great but don't expect any e mail response.

Update for above. The glasses were finally delivered a couple of days after this review . To be honest they are quality frames and the prescription lenses spot on.Just a shame they took around 8 -9 weeks to arrive.
Also the promise of a refund never materialized so still cost me full price.

I ordered 3 weeks ago under ofsight.com I do not received m order yet ....I tried to call the costumer service and their live chat but it seems they hiding on me....no anwer on calls only voice mails and there's no available live chat to verify my orders...When I check the company appear on my statement of account it leads me to this company....OZEAL Technology.....Its hard to believe and I don't want to take it negatively to the company itself. but it seems like imnot the only one encounter the same problem....Although its been 3weeks since I ordered I still hoping to receive my package asap.....but your reputation to me will not change....such a liar...

I ordered (an admittedly very cheap) pair of sunglasses more than a month before moving abroad, which should have been plenty of time. I had to chase the company constantly to find out what was happening. Apparently adding a tint makes the lenses customised and so requires another week, but even then they failed to arrive long after they were due. I kept contacting them to be told "please give us another week, thank you for understanding" (I didn't) and eventually they said that my glasses were held up in customs so they would make me another pair. But now my frames are out of stock, and no, they would not substitute them with another pair, I would have to wait until they were re-stocked. I requested a refund and after 2 more reminders got it. The cheap prices are really not worth the grief of dealing with this company.

Purchased 2 pairs of glasses on 29th June, it is now 18th July and no sign of my glasses and no indication if or when I will receive them. Here's what their website promises regarding delivery:

"If your order contains regular single vision lenses, it takes 3-8 business days to arrive...Our customer service will email you with estimated delivery time once your order is successfully placed."

Pretty straightforward promise, except neither have been fulfilled. No email to say they have been dispatched, had to chase them up 2 weeks later to find out they were dispatched on the 3rd July. Here's what they claim regarding delivery service:

"Currently we provide Royal Mail First Class, one of the most effective delivery methods, to domestic customers. "

From my experience, Royal Mail first class should take 3-5 working days MAX, if not next day. I'm starting to doubt whether these glasses are dispatched from the UK... If not, then their website is being purposefully deceptive. Regardless, forget about getting any help or reassurance from their "customer service". You're forced to squeeze information out of them. They seem oblivious to the fact I've been waiting 3 weeks for my order now. No reassurance that this will be resolved anytime soon:

"We shipped out your order on July 3
You should have it right now.
There must be something wrong with it. How about you send us an email about this.
And we will try to figure out what happened."

How's that for reassurance...I wouldn't mind sending an email, except I had sent one prior to using their chat function, which was ignored.

I think I'll give this absolute shambles of a company one more week to deliver. If there is still nothing, think I'll be contacting trading standards.

Don't be tempted by cheap prices. Cheaper prices shouldn't equal zero service. Avoid.

Used this company for the first time and could not be happier two pairs of glasses ordered. My wife has a complicated prescription which costs over £300 on the high street. Via ozeal we got hers and mine for £110 with the 40percent off great quality! Thank you

I ordered glasses and they arrived in good time,the lenses were great but I had a problem with the frame, the follow up returning them and arranging a replacement pair went very smooth after 2.5 weeks had passed and I had an email saying they would arrive in the next few days a week passed so I contacted them to find the frames were out of stock so I had to pick new ones , these arrived in good time and I am impressed with the quality of the frame and lenses.
Although things were a bit slow to start I would order another pair as they could not be beaten with the price

It took some time for the spectacles to arrive but, I suppose, they do have to be made to order and they seem to have come from another country - ? South East Asia?

Anyway, the spectacles are good quality and the lenses good.

In short, good value.

DB, Scotland, UK

I ordered some £50 glasses online. 17 days later I'd still not received order. I emailed Ozeal who said the glasses were no longer available (nice of them to tell me!). They offered full refund. Which I accepted. Over a month later I still have no refund. I can not get through on the phone number. I have had various email excuses. Still no money.
Don't make the same as mistake as me. I'm not even sure if this is a real company. Avoid at all cost!!!

'Try on line' is a good feature. Pity they don't allow home trials with just the frames, you have to buy them and then return if you're not happy. A little slow in receiving them but at no point did they say 'it will be x number of days' I just assumed it would be faster.

After reading many reviews I was a little concerned that I would not receive my glasses, happy to say they arrived within 2 weeks and I am delighted with them, I'll definitely order again with confidence :) thank u

Really good value for money, arrived within 10 days of ordering them

Undoubtedly one of the great finds - Ozeal - as I have been able to choose from a huge selection, refine my choice and then have superb service from the Ozeal Team.
Thank you for all your efforts, I am one happy customer.
Highly recommended.

I have just received my second pair of glasses from them. I must say I am very happy with them. High quality, great design and absolutely fabulous. Great customer service, quite quick delivery and excellent glasses. Highly recommended!

Excellent service, excellent products all delivered well packaged and prompt too

Regrettably, I'm having to modify an earlier stellar review I gave this company. I've bought a number of glasses from them, with an excellent quality/ price ratio. But the concerns expressed by some of the people posting one-star reviews may be valid, based on a recent experience of mine. The other day (late July) I picked up one of my glasses, just from desk height, by the arm and it came apart from the rest, which fell (fortunately on a soft carpet). I contacted Customer Service and asked for help -- a refund or a new pair. They told me it was my tough luck because it was beyond the exchange period. But what about a guarantee -- not the same thing as just returning a pair over a style preference? They replied: I might be lying. I have never had a company or anyone else tell me I'm a liar.

As far as the glasses themselves go, there's a happy ending: a local optician repaired them perfectly and charged me nothing. I probably should have taken the glasses there in the first place, without contacting Customer Service. Still, I found the experience unpleasant and disturbing.

Before you order, carefully compare the guarantee policies of various companies. Some offer a 365-day guarantee and add that they always take the customer's word if s/he affirms the break was not caused by an accident. Ozeal could be, almost is, a very fine company, and I got some real bargains on excellent glasses. But they need to value their customers if they want to endure and prosper over the long term.

I contacted company via e-mail on 8th of September to ask ata on my glasses that I ordered a while ago.They said that glasses where shipped and I should get them in couple of days.Well Today is 18th of September and the glasses are not here!!!!