Wish I'd read these reviews before ordering, they have got no better! Have now waited a month and had replies in broken English to my enquiries. Take it I still have some waiting to do...no mention of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found Ozeal through search engine - very good prices and lots of online promo's gave me even bigger discount! Huge choice, easy to order, had to return an order which was also fuss-free (free return... See more
Having spent £000s on the High Street for glasses, over many years, my first online purchase could hardly have been better. Good communication through the instant messaging, clear information about t... See more
Company replied
Never bought spectacles online before and was dubious about getting my prescription ones. But Ozeal website was great. Very easy to use, easy to load my exact prescription details, great selection o... See more
Company details
Information provided by various external sources
OzealGlasses.co.uk is an professional online optical retailer, providing the fullest range of high quality prescription glasses at competitive prices. With endless frame options, professional customer service, free 60-day returns, we make you online shopping with us easy and happy.
Contact info
Kemp House 152-160 City Road, EC1V 2NX, LONDON
- 08455820668
- service@ozealglasses.co.uk
- www.ozealglasses.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect!
It was easy, very fast and the product was really good.
Thank you it was a pleasure doing business with Ozeal.
Very professional company that is customer-focused.
My experience with Ozeal is waht you hope for with an online retailer: great information, very professional interaction with staff, timely communication, good value and ultimately complete satisfaction.
Terrific Eyeglasses
My friend ordered eyeglasses from you and she was very happy, so I decided to do the same - and I am very happy! The frames and glass are made very well. I would highly recommend this company. They offer a wonderful return policy too, if something isn't right. Go Ozeal!!!
superb value
really good glasses at a great price. The service was excellent. I highly recommend.
I am a satisfied customer!
My order arrived promptly, deliered as requested.
The quality is amazingly good compared with the price.
Well done OZEAL.
Great company!
There are a bunch of places online to choose from when shopping for glasses. I shopped around and finally settled on OZEAL. I am very glad I choose them! Great selection, great price and great service.
I would not hesitate to purchase from Ozeal again.
Excellent customer service & great value for money!
My glasses arrived in good time and in great condition. I am pleased with the quality of the order. Their customer service is fantastic, very helpful, informative and polite in my experience. I wouldn't hesitate to purchase from them again should I need new glasses, which are at attractive prices and they offer amazing discounts on top!
Awesome!! :)
On time arrival and outstanding quality
I never write any review for a company that I purchased something online for. The glasses were super and what I expected them to be. My only problem is that I didn't give them 5 stars was their communication, I try calling them on the phone provided on their websites it was never answered and it keep saying leave a voicemail but a fact from that outstanding products
Disappointed to say the very least
Ordered two prescriptions using same style frames as I really liked them. Waited two weeks for them to arrive (not very helpful considering these are glasses that people need to be able to see properly!) Once arrived I found to my irritation that neither pair had the prescription indicated in either box (glasses were put in boxes). Surely all that is required is common sense by Ozeal? Tried both pairs on (one for computer work, the other pair for driving) needless to say neither of them were the correct prescriptions. So fed up, have had terrible eye strain which was the reason why I visited the optician in the first place, headaches galore. The only positive point I can say about Ozeal is that they refunded very quickly. Perhaps if they put more effort into their prescription make up and staff training then they wouldn't have to give refunds. Won't be using them again no matter how inexpensive their products.

Reply from Ozeal Technology Ltd.
The lies keep coming
A further 24 hours and Ozeal continue to maintain our order is on its way, but cannot say when, how or IF! The customer service (or lack thereof) Team seem incapable of telling the truth! AVOID THIS COMPANY
-
Whilst our order was eventually dispatched and received it took a great deal of effort to get Ozeal Customer Services to provide SERVICE!

Reply from Ozeal Technology Ltd.
Never fear.
The products left a lot to be desired compared to my order with other companies!
Extremely useful website
I received my glasses today. The quality of my glasses are superb!
Impressed by the amazing prices!
Great value for money
Very good customer service coupled with glasses that were excellent value. Nice glasses case also!
Fantastic service
I've ordered 3 pairs glasses from here, had a problem with my order which was my fault they talked me through placing my order correctly with me asking the most stupid questions but the were very patient and we got there in the end... Lovely glasses high spec? Comes in lovely case, will deff order again... :-)
Easy to use, value for money, great products and service!
Found Ozeal through search engine - very good prices and lots of online promo's gave me even bigger discount! Huge choice, easy to order, had to return an order which was also fuss-free (free returns) and refunded in full.
Re-ordered from them and very happy with purchase - deliveries are quick, glasses are great for price, and communication is excellent.
Tres happy! ;)

Reply from Ozeal Technology Ltd.
Quality work, timely delivery! Could not ask for more.
I am truly impressed. They were extremely quick in getting both pairs to me and the quality of the work is outstanding.
AS ADVERTISED
The customer service provided by your staff was outstanding.
The best.
affordable prices, great service just need your prescription and easy steps to help you get what you need
It's an easy process, the price is really affordable compared with options. Have used twice and will always do so now

Reply from Ozeal Technology Ltd.
Professional
My purchases have been of the highest quality but really low price.
A good website!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







