10/10 service. David at Pack&Send handled my removals from the UK to Spain and made the entire process easy and stress free - arranging removers to collect all my things, packing those up (including w... See more
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We were so anxious about shipping a very large antique piece internationally but Pack & Send made it unbelievably easy. Anthony was so kind and thoughtful about the process, he was careful and communi... See more
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Excellent service!! After 2 failed attempts with DPD which was stressful and >4 weeks, Pack and Send Spitalfields (in particular, Diyora and David) got my box of excess luggage picked up, repacked, cl... See more
Company replied
First class service provided by Pack & Send UK, ensuring an antique painting was packed safely and securely, and then sent from UK to Australia. Special thanks to Diyora who ensured the whole process... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND is very different from a simple courier or shipping company. Our retail-based one-stop service centres provide collection, packing and delivery to anywhere in the world. We send anything, anywhere and are used by individuals and businesses alike. PACK & SEND Spitalfields can provide secure packing and a wide range of international shipping and delivery services to domestic UK addresses and to destinations across the globe. If you are looking for a courier company that will also provide a wide range of secure packing options for fragile and valuable items then PACK & SEND is the place to go in the City and East London. Our service centre is ideal for all types of customers including individuals, traders and small and large businesses located in in Spitalfields, the City of London, Canary Wharf, Shoreditch, Whitechapel, Wapping and surrounding areas to the east of London. A real end-to-end packing and shipping solution for the trickiest of deliveries.
Contact info
50 Adler Street, Spitalfields, E1 1EE, London, United Kingdom
- 0207 078 9860
4.5
Excellent
61 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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10/10 service for international removals
10/10 service. David at Pack&Send handled my removals from the UK to Spain and made the entire process easy and stress free - arranging removers to collect all my things, packing those up (including wrapping various large paintings to avoid damage in transit), and then dealing with all of the international transit and customs forms. Absolutely brilliant service and would 100% recommend them. Thanks David!
April 27, 2026
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Philip,
Moving abroad can feel like a daunting task, which is why our primary goal is to take that weight right off your shoulders. We are absolutely thrilled to hear that the UK to Spain removal process felt so easy and stress-free for you!
David will be delighted to receive such high praise. He and the team put a lot of care into the logistics—from coordinating the collections to ensuring your large paintings are securely wrapped and navigating the customs paperwork. Knowing that everything went smoothly from start to finish is incredibly rewarding for everyone involved.
Thank you so much for the 10/10 rating and for recommending us so highly. We wish you all the best in your new Spanish home!
Best regards,
The Team at PACK & SEND Spitalfields
Dear Diyora,
Dear Diyora,
Thank you very much to you and your packing team for taking care of the packing and shipment of this large antique screen. I truly appreciate the clear communication and detailed quotation provided prior to shipping.
After the item was collected, your team took a total of 63 detailed photographs, which allowed me to clearly understand the pre-existing minor damages to the piece and helped to clarify responsibility. I found this process extremely professional and reassuring.
I am very satisfied with the quality of the packing. Although I have worked with PACK & SEND Spitalfields for many years and have always received excellent service, this experience once again confirmed the high standard of your work. I will certainly recommend your services to my friends.
Thank you again for your professionalism and support.
Kind regards,
Daniel
February 11, 2026
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Dear Daniel,
Thank you so much for your incredibly detailed and thoughtful review.
It has been a pleasure working with you over the years, and we are thrilled that we could once again meet the high standards you expect from PACK & SEND Spitalfields.
Shipping large antique screens requires meticulous attention to detail, and we are glad the 63 photographs provided you with the reassurance and professional clarity you needed regarding the item's condition. Our team takes great pride in this level of transparency and specialist packing, so your feedback means a lot to us.
Thank you for your continued loyalty and for recommending us to your friends. We look forward to assisting you with your next shipment!
Best regards,
Diyora and the Team at PACK & SEND Spitalfields
They go Above and Beyond
I had this company ship a number of smallish boxes to Australia and am so impressed with their efficiency. They continued to communicate throughout the shipping process. I couldn't recommend them highly enough. I would certainly use them again.
January 31, 2026
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Thank you so much for the 5-star review, Pamela! We are delighted that our team could go above and beyond for your shipment to Australia. We pride ourselves on efficiency and proactive communication throughout the shipping process, so it’s wonderful to hear you were so impressed. We look forward to working with you again!
Best regards,
The Team at PACK & SEND Spitalfields
Ruined RTX 4090 video card and refuse…
Ruined RTX 4090 video card and refuse to take responsibility.
They say they specialise in desktop packaging, but all they did for a 2 kg card - put some supportive foam. Didn't even take it off the PCI slot. Of course it broke in transit. Now they give me a list of excuses, like that the package addressee has opened it instead of me (wtf?!). Basically saying I can't prove it's their fault - how is it even possible?
They say after I paid 300 for delivery, I had to also pay for insurance if I wanted to claim anything. Though I bet all the same "arguments" would have been applied to the insurance claim to reject it.
So... convenient service, but they can ruin 1500 GBP of equipment and have zero responsibility over it.
UPD: no, the damage looks exactly like the card was twisted down in place, like when the box was placed on the ground firmly. It doesn't need much, it's 2.2 kg card. The box doesn't need to be damaged for that.
As for insurance, I see no reason you wouldn't use exactly the same excuses to deny the claim.
December 29, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Anton,
We take all feedback seriously but we must clarify the facts regarding this shipment based on our records. Our packing report confirms the PC was internally protected with anti-static material to prevent movement during transit. Because you noted that the box arrived in perfect condition, there is no evidence of the significant impact or mishandling required to cause internal damage.
The specific damage to the PCIe corner is consistent with a forced release of the latch rather than vibrations from shipping. As our team did not seat the GPU ourselves, we cannot verify its original condition or the integrity of the installation. Furthermore, because the package was opened by a third party and no photos were taken of the internal packaging immediately upon arrival, we cannot verify the state of the protection at the time of delivery.
Finally, as the optional damage insurance for this high-value item was explicitly declined at the time of booking, we are unable to accept liability for this claim.
Best regards,
The PACK & SEND Team
Professional and Efficient
Excellent service from Pack & Send Spitalfields. They were helpful and patient as I added items to my quote, advised which items should be professionally packed, which I could do myself. I had questions about the paperwork as my items were inherited. They gave good information and I had no problems with the French customs. It was a difficult time for me following the death of a loved one, and I'm grateful for the stress-free handling of my shipment which arrived unscathed.
December 22, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
I am so deeply sorry for your loss. It is incredibly heartening to know that our Spitalfields branch could provide a little bit of ease during such a difficult time.
We are so glad the team was able to offer the patience and guidance you needed, helping you navigate both the packing choices and the complex paperwork for inherited items. Ensuring a stress-free experience with French customs and seeing your shipment arrive completely unscathed is exactly what we aim for, especially when the items hold such personal significance.
Thank you for your kind words and for trusting us with your shipment. We will be sure to pass your gratitude along to the Spitalfields team.
Transporting a keyboard from the UK to Italy
I needed to transport a keyboard, keyboard stand and amplifier from the UK to Italy, all of which had to be picked up, packed and shipped by Pack & Send. Notification of the pick-up came in advance, the pick-up itself was on time and the instrument was securely packed. Everything on the UK/Pack & Send side of the transport went without a hitch.
Problems arose when only 2 of the 3 items were delivered in Italy. Naturally, it was the keyboard, the most expensive item, that went missing. Fed Ex/TNT (the Italian delivery company)records indicated (incorrectly) that all 3 items had been delivered. We complained to Fed Ex. We were advised to download and monitor CCTV video to verify what happened - not so easy in Italy due to laws protecting privacy. It took a few days before we were able to see the video that confirmed the fact that only 2 packages had been delivered.
During this time (about a week) I was in daily email contact with Pack & Send UK's Diyora Sadinova, who was unfailingly kind and helpful, monitoring the situation from her end of things, advising us and intervening on our behalf whenever possible.
Although I was extremely anxious about the missing keyboard, Ms Sadinova's positive suggestions and responses made me feel that she had my back ... that she was as committed to finding the keyboard as I was. A bright light in an otherwise dark period.
Then, 7 days after the two items were delivered, we got a call from Fed Ex/TNT saying the keyboard was on its way! Luckily I happened to be at home. I barely had time to slip on my shoes when the deliveryman was ringing the doorbell. He had no explanation for the delay and pleaded: 'Don't blame me!' (in Italian: 'Non la prendi con me!' )
We were so relieved to get the keyboard that we didn't insist on an explanation just then ... or apology for that matter, which in any case was never proffered by Fed Ex/TNT.
So, I would give full marks to Pack&Send UK, and award honorable mention and thanks to Diyora Sadinova for her professionalism. As for Fed Ex/TNT ... the less said, the better. They not only got the delivery wrong, they put us on the defensive by continuing to post on their track log that they had delivered 3 packages. To protect ourselves we had to download the CCTV footage, etc. You can imagine the time and bureaucratic hassle all that took. And never a word of explanation or apology from Fed Ex/TNT. But at least I got the keyboard, albeit 7 days late.
December 23, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Thank you so much for taking the time to share such a detailed account of your experience. We were truly relieved to hear that your keyboard finally arrived safely, though we certainly understand the stress those seven days caused you.
I have made sure to share your kind words with Diyora Sadinova. She was delighted to hear that her support made a difference during such an anxious time. At Pack & Send, we pride ourselves on "having our customers' backs," and it is wonderful to know Diyora lived up to that standard.
While we are pleased that our UK-based packing and logistics met your expectations, we would like to sincerely apologize for the frustration caused by FedEx/TNT. While we partner with global carriers to complete the final "mile" of a journey, their internal tracking errors and delivery delays are, unfortunately, beyond our direct operational control.
We truly appreciate your "full marks" for our team's efforts. Your patience and communication throughout the process were instrumental in helping Diyora monitor the situation effectively.
Thank you for choosing Pack & Send.
Absolutely stellar customer journey
Absolutely stellar customer journey. I've never worked with such a proactive and service minded company before. I was shipping from Uk to US Highly reccommend!
December 12, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Thank you so much for such a glowing review! Hearing that you had an "absolutely stellar customer journey" is the best feedback we could possibly receive.
We strive to be more than just a shipping company, so it’s wonderful to know that our proactive and service-minded approach stood out to you—especially for an international shipment from the UK to the US, which requires that extra level of attention.
Your high recommendation means a lot to us, and we are so glad we could make the process smooth for you.
David was a lifesaver!
Exceptional service from Pack & Send Spitalfields!
I couldn’t be happier with the support I received for my solo exhibition in Central London. The team installed and hung 17 paintings—some of which were extremely large and heavy—with incredible care, precision, and professionalism. Their attention to detail and calm, can-do attitude made the entire process smooth and stress-free.
From the moment they arrived, it was clear they knew exactly what they were doing. They worked efficiently, respected the space, and ensured every piece was perfectly placed and secure. It’s rare to find a logistics team that combines technical skill with such genuine dedication to the success of an event.
Highly recommended for anyone needing expert art handling and installation. Thank you, Pack & Send Spitalfields—you were outstanding
November 12, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Thank you so much for this absolutely incredible and detailed review! We are thrilled to hear that David was a lifesaver and that our team provided such exceptional service for your solo exhibition.
We understand that hanging extremely large and heavy paintings requires incredible care and precision, and we are so proud that the team's technical skill and calm, can-do attitude made the entire process smooth and stress-free.
Your feedback on our professionalism, attention to detail, and genuine dedication is the highest compliment we could receive. Thank you for choosing Pack & Send Spitalfields for your expert art handling and installation.
Had an issue sending a Scooter I…
Had an issue sending a Scooter I purchased online to a friend of ours in Lithuania. Pack and Send were very helpful where DHL were not. You pay a little bit more but for specialised items such as these it is worth it as nearly everything is handled for you. Would highly recommend.
November 1, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Thank you so much for this wonderful and insightful review! We are thrilled to hear that Pack & Send was able to help you successfully send the scooter to your friend in Lithuania, especially after having trouble with other carriers like DHL.
We specialize in handling specialized and unusual items, and it's great to know that our end-to-end service, where nearly everything is handled for you, made the process worthwhile.
We appreciate your honest feedback on the cost and truly value your high recommendation!
Reliability & value
The team at Spitalfields Pack & Send branch were so helpful & considerate with items that were well packed & protected .Used on more than one occasion.
October 15, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Thank you so much for this wonderful review! We're thrilled to hear that the team at Pack & Send Spitalfields was so helpful and considerate.
We take immense pride in ensuring that your items are well packed and protected, and we're so glad that you value our reliability and value. We truly appreciate your continued business and loyalty!
Excellent service
I found the whole shipping process very easy and accessible. The staff were very friendly, professional and responsive. They were very quick to respond which made organising the shipment very quick and easy. The prices were also very fair and the initial quote was accurate.
August 1, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
We really appreciate you taking the time to share your experience. It's fantastic to know that our friendly and professional staff made the shipping process feel easy and accessible. We work hard to provide fast, responsive service and fair, accurate pricing, and we're so happy to hear that was your experience. Thank you for your business!
Perfect experience…
They packed and delivered my art piece to it’s new home safely as advertised. Amazing service and so helpful customer service.
July 16, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Bk,
That's absolutely fantastic feedback! We're thrilled that your art piece was packed and delivered to its new home safely, exactly as advertised.
Knowing that you experienced amazing service and such helpful customer service truly means a lot to us. We pride ourselves on handling precious items with the utmost care.
Best Regards,
Pack & Send UK
A great service when quality matters !
First class service provided by Pack & Send UK, ensuring an antique painting was packed safely and securely, and then sent from UK to Australia. Special thanks to Diyora who ensured the whole process worked seamlessly. Would definitely recommend !
June 5, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Paul,
That's absolutely splendid to hear! We're thrilled that Pack & Send UK provided such a first-class service in packing and sending your antique painting from the UK all the way to Australia.
Ensuring delicate and valuable items like yours are packed safely and securely is something we pride ourselves on.
A special thanks to Diyora from us too! It's wonderful to know she ensured the entire process worked seamlessly for you. Your recommendation truly means a lot.
Best Regards,
Pack & Send UK
Quick, friendly and great service!
After a quick and friendly chat with Pack & Send's online support, I was directed to the right location where I was assisted by Diyora Sadinova. Exceptional service was provided —efficient, friendly, and prompt. I'm extremely satisfied with both their international shipping and packing services. They even created a customized box upon request, which was good quality and recommended upon reviewing the item I wanted to ship.
I've used Pack & Send for both personal and professional needs, and I highly recommend their services!
May 28, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Shirley,
It's wonderful to hear such positive feedback about your experience with Pack & Send, and particularly with Diyora Sadinova. We pride ourselves on providing efficient, friendly, and prompt service, and it sounds like Diyora truly delivered on that promise.
Creating custom packaging to ensure the safe transit of items is something we're very passionate about, so I'm delighted to know that our team's efforts in crafting a high-quality, customized box for your item were appreciated.
Your continued trust in Pack & Send for both your personal and professional shipping needs means a great deal to us. Thank you for recommending our services – it's the highest compliment we can receive!
Best Regards,
Pack & Send UK
Fantastic Service from PACK & SEND Spitalfields!
I had a very good experience with PACK & SEND Spitalfields. From the beginning, they were helpful and professional. They answered my questions quickly and explained everything clearly.
What I liked the most is that they took care of everything – they picked up the parcel, completed the customs forms, and made sure the delivery was smooth. I didn’t have to worry about any step.
Although the parcel was quite bulky, it arrived on time and in excellent condition. I had tried to send it with other companies before, but it was very difficult and confusing. With PACK & SEND, it was easy and stress-free.
I really recommend their service if you need to send something safely and without problems.
May 27, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Daler,
Thank you, Daler, for such a thoughtful and detailed review.
We’re thrilled to hear that the team at PACK & SEND Spitalfields made the process smooth and stress-free for you.
From arranging the collection to completing customs paperwork and ensuring safe delivery, we know how important it is to get every step right, especially with bulky or complex shipments. It’s great to know we could take the hassle out of it for you.
Your recommendation means a lot to us and the team will be delighted to read your feedback.
Best regards,
Pack & Send UK
Excellent service!
Excellent service!! After 2 failed attempts with DPD which was stressful and >4 weeks, Pack and Send Spitalfields (in particular, Diyora and David) got my box of excess luggage picked up, repacked, cleared at UK customs, and in Australia within 2 weeks. Thank you so much!!
May 8, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Hi Emily,
Thank you so much for your kind words! We're thrilled to hear that Diyora and David at Pack & Send Spitalfields were able to turn things around for you after your frustrating experience with DPD. Getting your luggage all the way to Australia smoothly and swiftly is exactly the kind of result we strive for. We really appreciate your trust and hope to assist you again in the future!
Best regards,
Pack & Send UK
Extremely Professional
Extremely Professional, Solutions-Driven, and Efficient
I highly recommend Pack & Send, especially for complex and high-value shipments. Their team excels in handling logistics, communicating with auction houses, managing local customs and duties, and coordinating with transporters in foreign countries. They keep you updated throughout the process and provide clear instructions and steps, ensuring a seamless experience. Their dedication to customer service and attention to detail is truly commendable. Whether you have intricate or valuable items to ship, Pack & Send is the ideal choice
February 19, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Dear Alilune,
Thank you for your fantastic feedback! We’re delighted to hear that you found our service professional, efficient, and solutions-driven. At PACK & SEND, we take pride in managing complex and high-value shipments with great care, ensuring a seamless experience from start to finish. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
PACK & SEND UK
Fantastic service all round
This company provided fantastic, friendly, professional service from the first contact right through to completion. We had a very heavy, difficult yet fragile package to be sent and they stayed in constant touch with us throughout the whole process, informing us of changes (needed to be re-packed) and helping us with logistics by tracking themselves and keeping us informed. The packing was perfect, really well done. We had to have frequent contact with them as it was a complicated process and they were always friendly and helpful, no matter how often or trivial the contact. A wonderful service. 6 stars!
February 7, 2025
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Dear Cherry,
Thank you for your fantastic review! We're thrilled to hear that our team provided friendly, professional service and kept you informed throughout the entire process. Handling heavy, fragile, and complex shipments is what we do best, and we're delighted that everything went smoothly for you. Your kind words mean a lot, and we truly appreciate the "6 stars"! We look forward to assisting you again in the future.
Best regards,
PACK & SEND UK
Exceptional Service for a Smooth Move!
I recently used Pack & Send to ship my items from London to Luxembourg as part of my move, and I couldn’t be happier with the service. The team was incredibly helpful and friendly, ensuring the entire process was easy and stress-free. They clearly care about their customers, and their communication was excellent—quick responses every step of the way.
The whole process, from booking to delivery, was smooth and took less than a week. It’s rare to find a company this efficient and customer-focused. I would highly recommend Pack & Send to anyone needing reliable and professional shipping services. Thank you for making my move so seamless!
November 26, 2024
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Dear Caren,
Thank you for sharing your wonderful experience! We're thrilled to hear that our team made your move from London to Luxembourg easy and stress-free. Providing efficient, reliable, and customer-focused service is what we strive for, and it’s fantastic to know we met your expectations.
We appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
The PACK & SEND Team
Great communication and reliable!
Big thanks to PACK & SEND Spitalfields! And especially David! I have used their services already two times and was always very happy! Great and fast communication and reliable international delivery. I can only recommend them!
August 15, 2024
Unprompted review
Reply from PACK & SEND UK - Spitalfields
Many thanks for taking the time to share your experience of PACK & SEND services and we are delighted to hear that David and the Spitalfields team have set excellent standards.
We look forward to being able to help again very soon.
Kind regards PACK & SEND UK
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