Deb and the team at Pack & Send North Lakes always go above and beyond expectations. Incredibly professional and passionate about what they do and the services they offer. They are always willing to g... See more
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Have used twice now for urgent deliveries and Deb has been fantastic both times including following up to let me know when the documents were delivered. Great service and well priced.
Company replied
They are very quick in the delivery; Caley & Deborah are very supportive too with us. We have been using their services since Jan 2025.
Company replied
Despite 3 days advance notice, failed to collect the delivery on the day it was booked in for collection. That said, once it was finally collected, it was delivered very quickly to Melbourne. So 1 sta... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Unit 1/21 Torres Cres, 4509, North Lakes, QLD, Australia
- (07) 3049 7598
4.9
Excellent
84 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful with the whole process
Very helpful with the whole process
January 12, 2026
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you for the 5-star review! We're glad we could be very helpful with the whole process. We look forward to assisting you again!
They are very quick in the delivery
They are very quick in the delivery; Caley & Deborah are very supportive too with us.
We have been using their services since Jan 2025.
September 1, 2025
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you for your feedback! We’re pleased to hear your deliveries have been quick and that Caley and Deborah have been so supportive. We truly appreciate your continued trust since January.
Deb was a great help!
Deb was a great help!
I would recommend North Lakes PACK & SEND to anyone needing to send packages.
June 2, 2025
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you for the kind words. We're so pleased to hear Deb was such a great help and that you had a positive experience with our North Lakes team. Your recommendation means a lot to us.
Thanks
First time using Pack Send - staff were brilliant to make it as easy as possible for me
February 17, 2025
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you for choosing Pack & Send for the first time! We’re so glad to hear that our staff made the process easy for you. Providing excellent service and support is what we strive for, and your feedback means a lot to us. We appreciate your support and hope to assist you again in the future!
Best and fast
October 17, 2024
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thanks so much for taking the time to write to us about your Pack & Send experience.
Used the web site this time, easy peazy!
Used the web site this time. Was easy to use, plainly laid out with a minimum of easy to understand steps.
I then simply dropped the item off at my local P&S store and the job was done.
Pricing seems to be cheaper if you do it yourself online too. Great service model.
August 2, 2024
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Deb at North Lakes great customer…
Deb at North Lakes great customer service. Highly recommend for overseas shipping or in Australia.
July 17, 2024
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thanks so much for taking the time to review your experience with us at Pack & Send North Lakes. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you have recommended us to others.
Good service and helped us out when…
Good service and helped us out when things went wrong at the other end which was not the fault of Pack Send.
July 12, 2024
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.
North Lakes staff were extremely…
North Lakes staff were extremely helpful. Definitely recommend sending items with them.
May 3, 2024
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Was quick and easy
Was quick and easy. A staff member on the phone guided me through the online process. Was very happy with the price too. Goods arrived in good time and on perfect condition, thank you.
April 15, 2024
Unprompted review
Reply from PACK & SEND Australia - North Lakes
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Pack & Send North Lakes every time
Pack and Send North Lakes could not have been more helpful. I had an awkward shape item to package they went out of their way to accommodate my needs.
November 3, 2023
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thanks so much for taking the time to review your experience with us at Pack & Send North Lakes. We'll definitely pass your comments onto our team to let them know how pleased you were with their service!
Deborah and Calley organised our…
Deborah and Calley organised our shipment from Christchurch...great service would definitely use Pack and Send North Lakes again.
February 5, 2023
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Thank you for taking the time to leave a review! We're thrilled to hear that Deborah and Calley provided great service during your shipment from Christchurch. It's always a pleasure to hear positive feedback about our team and we're happy that you would consider using Pack and Send North Lakes again in the future. Thank you for choosing us!
Awesome Service
Have used twice now for urgent deliveries and Deb has been fantastic both times including following up to let me know when the documents were delivered. Great service and well priced.
May 22, 2021
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Cheers Steven. Your feedback means a lot to us and knowing that Deb provided that service is amazing. Thanks again.
Awesome
Deb was super helpful and delivery was super fast. Very impressed with service. Thanks heaps.
April 17, 2020
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Hi Paula. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Always reliable and well priced
March 2, 2020
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Hi Leigh. We appreciate your review and hope to serve you again!
Great service from a great team
Deb and the team at Pack & Send North Lakes always go above and beyond expectations. Incredibly professional and passionate about what they do and the services they offer. They are always willing to go the extra mile to ensure the experience is easy, problem free and pleasant from start to finish. I would not hesitate to recommend them and will continue to use them for years to come.
March 1, 2020
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Hi Josh. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to helping you again soon.
Fantastic experience!!
Fantastic experience!!! Thank you North Lakes team.
February 3, 2020
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Hi Dianna. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Reply from PACK & SEND Australia - North Lakes
Hi Vicky. Thanks for taking the time to write us a review.
Great service
Very helpful and accommodating on the phone and answered all my questions. Much more reasonably priced than Australia Post with their ‘self service’ option. Package was delivered promptly with no fuss and no damage.
January 31, 2020
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Hi Cath. We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
Outstanding Service!!!
Again!!! Excellent service and follow ups for my overseas package. Keep it up team.
January 19, 2020
Unprompted review
Reply from PACK & SEND Australia - North Lakes
Hi Michael. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.
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