Page1books Reviews 

118
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

They sign you up and then don’t respond to messages. They say my first book shipped two weeks ago. Tracking shows nothing. Emailed three times, no response. We will file a claim with the credit card c... See more

Rated 1 out of 5 stars

On February 24, 2024, my wife paid $105 for a gift certificate at Page One's website. I placed an order for a book subscription (6 books over 3 months) on March 25, 2024. I followed up with PageOneBoo... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Echoing the other 1-star reviews on here, I was also ripped off by this sham retailer. I purchased a 3 month subscription for my father for Christmas in 2022; as... See more

Rated 1 out of 5 stars

I subscribed for years, this used to be fantastic. Then after I resubscribed, my April and May books never came and they're no longer answering emails. I've disputed my subscription with my credit ca... See more

Company details

  1. Media & Publishing

Information provided by various external sources

The personal touch of an indie bookstore with the delight and surprise of a subscription service.


Contact info

1.2

Bad

TrustScore 1 out of 5

118 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(118)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

So special with great customet service

The subscription service is so fun and special but the customer service is really what sets this company apart. Absolutely fantastic!

December 1, 2018
Unprompted review
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Reply from Page1books

Thanks so much. We have such fun picking your books!

Rated 5 out of 5 stars

Excellent Customer Service!

Excellent Customer Service!
The customer service has been top notch! They are quick to respond to messages (both through Facebook and email). They have been amazing to work with from a computer glitch that miscalculated shipping to sending me not one but TWO books when I didn't care for the book in my monthly subscription. During a recent sale I was able to buy a gift card at a discount for a family member and it will cover the full price of a 3 month subscription.

November 27, 2018
Unprompted review
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Reply from Page1books

Thanks so much for the review, Jona. We will go to all lengths to make sure we have happy readers!

Rated 5 out of 5 stars

Brilliant matches

Page 1 Books bills itself as literary matchmakers, and they did not disappoint. I thought I’d read everything that met my criteria — and they still found some new titles that were exactly what I sought. They exceeded my expectations in every way. Page 1 subscriptions are my go-to gift this season.

November 26, 2018
Unprompted review
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Reply from Page1books

Thanks, Becky! We love picking out books for you!

Rated 5 out of 5 stars

Five Stars

Love love love Page 1! Excellent customer service. I have a subscription and it’s better than any other book subscription out there. They listen to what you like and curate something perfect for you each month. Highly recommended.

November 26, 2018
Unprompted review
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Reply from Page1books

Thank you! And we will keep working hard to always be the best out there!

Rated 1 out of 5 stars

I wouldn't use the adjectives they use…

I wouldn't use the adjectives they use here which imply I'm affronted in some way; I'm not, just completely underwhelmed. I know it's only my first month, but I was so looking forward to this, thought about joining for over a year, planned, if this box had been good, to get a subscription for my husband and best bookish friend. The box came. I waited to open it, like it was Christmas. Everything inside was beautiful and exciting and . . . it's a book I already had (even though you had my librarything acct name). Ok, but generously you're sending another. The box came. I opened it right away, beautiful wrapping of . . . A book on Da Vinci (so cool!) by . . . Steve Jobs' neoliberal hagiographer. Maybe I am affronted after all. Walter Isaacson -- really? Wouldn't a book on Da Vinci be better if it were by someone who knew something about Da Vinci?

Page 1 is such a lovely idea. But I think you should add some questions to your initial subscription questionnaire, or maybe consult (but not rely on) an algorithm of some sort, or add more people to your team of pickers. I still have 2 months on my three-month subscription, so if my opinions change I'll happily amend this review.

ETA: it just got worse & worse until my subscription ran out. Whoever picks books for this service has pretty limited ideas about literature & readers. If you like reading what everyone else is reading, this might be for you. If you're looking for anything unusual or surprising, you're unlikely to find it here.

October 31, 2018
Unprompted review
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Reply from Page1books

Hi Susan,

We appreciate you taking the time to provide feedback and are so disappointed that we have not met or exceeded your expectations which is always our goal. We won't rest until you are 100% satisfied and will be sending you another replacement for the Da Vinci book. In addition, we will continue to do our best to adjust our picks until they meet your preferences perfectly. We will endeavor to make sure you come back and amend the review by the end of your subscription.

All the best,
Page 1 Books

Rated 5 out of 5 stars

Book whisperers

Book whisperers! Great selection of books and gifts! Presentation was beautiful! The whole experience was cozy!

October 25, 2018
Unprompted review
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Reply from Page1books

We are thrilled you are happy! Thank you!

Rated 1 out of 5 stars

Two thumbs down

I spent over $100 for an order that's never arrived.

October 20, 2018
Unprompted review
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Reply from Page1books

Hi Tara, we were able to look up your order and it’s for the Cozy Bundle. You may have missed this in the description but the bundle doesn’t ship until December 10. I’m sorry you were expecting it sooner. We hate to disappointment readers! Please contact me at hello@page1books.com if you would like a refund. Again, sorry for the confusion!

Rated 5 out of 5 stars

Wonderful

Wonderful, fun, personal selection of books with
Each subscription. Customer service is ou of this world!!

October 14, 2018
Unprompted review
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Reply from Page1books

Thank you so much! We look picking out books for you!

Rated 5 out of 5 stars

A Personalized Book Delivery Service

I look forward to receiving my hand-picked book every month. Books are selected based upon my interests, books I've read previously, and preferred genres. Additionally, a little extra something (tea, a mug, a postcard, etc.) arrives with each book. I would recommend this company to anyone! :)

October 12, 2018
Unprompted review
Rated 5 out of 5 stars

I love that there is a book…

I love that there is a book subscription that makes me feel like I am as cool as the guests on Anne Bogel's "What Should I Read Next." They got me 100% right first try. I also like that they are giving books that have staying power which is a little different than other book subscriptions I'll be looking forward to the beginning of the month for all of my subscription!

October 6, 2018
Unprompted review
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Reply from Page1books

We're so happy you are enjoying it! And you are just as cool as Anne's guests!

Rated 5 out of 5 stars

The bundles are so fun!

I ordered the Anne Bogel "I'd Rather Be Reading" bundle and was not disappointed! I went ahead and decided to try a monthly subscription.

September 25, 2018
Unprompted review
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Reply from Page1books

Thank you! We will make sure you love your subscription too!

Rated 5 out of 5 stars

Loved my package

Loved my package - the attention to detail, quality of products (mmmm, Theo chocolate) are awesome.

September 8, 2018
Unprompted review
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Reply from Page1books

Thank you! So glad you liked the bundle!

Rated 5 out of 5 stars

The PERFECT Book Subscription

I found Page One Books while looking for an alternative to a popular monthly book subscription plan that was no longer meeting my needs. Page One Books is very personal — every book is chosen based on your requests — and the customer service can’t be beat. My most recent book, while perfectly matching my subscription profile, was not something I would read. My email was answered within an hour and a replacement book arrived in just a few days. And it’s a perfect match! I was asked to pass the first book along to someone who can enjoy it or donate to a free library. I love the individual attention I receive and highly recommend Page One Books!

August 19, 2018
Unprompted review
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Reply from Page1books

Thank you! Reader happiness is most important to us and we will go to all lengths to ensure it!

Rated 5 out of 5 stars

I was introduced to Page1 by a trusted…

I was introduced to Page1 by a trusted friend and have gifted 2 subscriptions to friends. They were thrilled and so am I.

July 15, 2018
Unprompted review
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Reply from Page1books

Thanks, Lori! And appreciate your patience while we got things sorted!

Rated 5 out of 5 stars

Tried Page1books via her fundraiser and…

Tried Page1books via her fundraiser and I'll definitely be back for more. The book I received is one I probably wouldn't have found on my own, loved, and is the rare book I'm considering keeping so I can re-read in the future.

July 15, 2018
Unprompted review
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Reply from Page1books

Thanks so much, Mary! Look forward to choosing more books for you!

Rated 5 out of 5 stars

Page1 Books always has the best…

Page1 Books always has the best service!
They are friendly, efficient, and have great products. I always refer people to them.

July 13, 2018
Unprompted review
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Reply from Page1books

Thanks, Stephanie! It's easy when you like what you do!

Rated 5 out of 5 stars

Page 1

Page 1. is fabulous. I loved the summer beach bag bundle and I am enjoying the first selection for my three month subscription. I love that I received books that were not on my radar, but were a perfect fit. The branding and packaging are on point. I also loved the little extras in my shipment. I will definitely renew my subscription and am really looking forward to the Modern Mrs. Darcy bundle this fall. Page 1. stands out from all other book subscriptions because of Brandy’s personal touch. Her love of books and readers shines through. Well done.

July 7, 2018
Unprompted review
Page1books logo

Reply from Page1books

Thank you so much for the lovely review! Made my heart happy!

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