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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product effective for short-term pain relief, particularly for conditions like arthritis and nerve pain. People appreciate its portability and ease of use, with some describing it as a "game changer" for instant relief. Several users reported significant improvement in their mobility and a reduction in the need for other pain relief methods. However, some people were dissatisfied with the product, experiencing increased pain or discomfort, and a burning sensation. A few reviewers found the device ineffective for certain areas like the back or neck, or for specific conditions. There were also occasional reports of faulty pens, issues with charging cables, and difficulties with the design, including unexpected sensations during use.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise its effectiveness, describing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the product, calling it a "game... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the device's... See more

Order

People report ambiguous experiences with order. While some customers found ordering online easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more

Company replied

Rated 3 out of 5 stars

I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee

Company replied

Rated 5 out of 5 stars

I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more

Company replied

Rated 5 out of 5 stars

Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more

Company replied


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3.6

Average

TrustScore 3.5 out of 5

500 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Need new cord to charge unit

Need new cord to charge unit. Got run around. Don't know if I am getting new cord for new machine. Have had less than a week and it doesn't charge. Thinking of returning.

June 24, 2025
Paingone logo

Reply from Paingone

Thank you for your patience, and please accept our sincere apologies for any inconvenience caused.

We're happy to let you know that the replacement cable you requested is now on its way. You should receive a tracking number shortly.

We appreciate your understanding and the opportunity to make things right.

The Paingone Team

Rated 2 out of 5 stars

Although this item arrived reasonably…

Although this item arrived reasonably quick I wish I never ordered them, I went for the pack of 2 as it was cheaper than getting just 1, I had high hopes for this and started to use it straight away, I was VERY disappointed as it didn't live up to expectations, but continued to use it in the hopes it would get better, I was using on my fingers which tend to seize up and are very painful, and my neck, it actually hurt to use so tried in a few different ways, on the odd occasion I did feel relief it was very short lived, lasting only a few minutes, so wish I had gone with my gut instinct and never ordered in the first place.........waste of time and money, so wish I had remembered about the refund policy but as usual I left it too late.

February 3, 2025
Unprompted review
Rated 4 out of 5 stars

Severe Chronic Pain Patient

I finally received my Fllow Saturday, June 14th. and when I checked my order, the box with Fllow was missing the Arthro-Fllow Pads and the two different sets of cables to plug the Arthro-Vfllow Pads and Fllow TENS Pads. I ordered one extra Arthro-Vfllow Pads and two (2) Fllow TENS Pads to utilize with the unit.

The Fllow Carry Bag, one storage chamber at the bottom the machine missed sewing it and there is a hole that let's the charging cable fail out.

As for the unit itself, I plugged it in and fully charged it before using it. The remote unit only charged two (2) bars. I checked to make sure the two (2) charging posts were making contact during the changing process.

I was a police officer for the State of Maryland and was run over, drug down the street, pinned between the vehicle and ta telephone pole and as result my left ACL had to be be fully reconstructed, I ended up bulging disks in my back and neck along with nerve damage and and was diagnosed with Severe Chronic Pain and Fibromyalgia.

Over the last thirty (30) years I during physical therapy I they utilized Electric stimulation on my and issued two (2) TENS Units to me, that I wore when I was working. Once I charged your Fllow device, it is working great so far for my Severe Chronic Pain, Fibromyalgia and Restless Leg Syndrome. I am primarily wheelchair bound so this type of device is essential for me. It helps to stimulate my body and circulate my blood.

I am looking forward to receiving the two (2) different cables and the Arthro-Vfllow Pads that were supposed to be in the unit and so I can enjoy using the Arthro-Vfllow Pads and Fllow TENS Pads I purchased.

June 16, 2025
Unprompted review
Rated 4 out of 5 stars

I wouldn’t be without my paingone+ pens

I have 3 of the paingone+ pens.The original bought back in 2018. Other two within the past few years. One upstairs, one down and one in my handbag! They are amazing! My original one is the favourite as you turn it on and get to work with no further pressing. The more recent ones have to be held on while using which I personally find tricky, especially with painful wrists and thumbs.
I’d love to know why they altered them.
All in all though I wouldn’t be without any of them.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Works really well for insect bite irritation

I bought my pen while living in New Zealand where I was constantly being bit by sandflies. We are now living in Spain where the sandflies have been replaced by mosquitos- not sure which is worse to be honest. But every year I bring out this pen and give myself 5-6 shots of this pen,, yes there are small pin prick type sensations but I find the relief almost instant and relatively long lasting. Looking at the pens now mine must be really old as I purchased it about 10 yrs ago and it is not white like the current ones but is green with a purplish button and nib. Works well for my requirements.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Electric shocks!

I got 2 pens because they were on offer, I have tried them both incase one was faulty but both of them feel like I'm being tasered! It's so painful and even through clothing! I tried to persevere for a few seconds incase this improved but I couldn't tolerate it and my clothing began to have a strange burning smell to it - definitely going to be returning these - terrible experience - how some people can't feel anything at all is beyond me!

June 3, 2025
Unprompted review
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Reply from Paingone

Thank you for reaching out and sharing your experience — we’re truly sorry to hear that your Paingone devices didn’t meet your expectations and caused you discomfort.

The sensation you described is certainly not how we want the device to feel when used correctly, and we appreciate you giving both pens a fair try.

While Paingone devices are designed to deliver targeted stimulation that many users find effective and comfortable, sensitivity levels can vary significantly between individuals. What may feel like mild pulses for some can unfortunately feel too intense for others. But the pulses must be at a certain level to be effective and trigger a pain-relieving response from the body.

We absolutely support your choice to return the items and this is why every Paingone product is offered with a 60-day money back guarantee. Please contact us at help@paingone.com if you haven’t already, and we’ll assist you right away.

Once again, we’re truly sorry for your experience and appreciate your feedback.

Warm regards,
The Paingone Team

Rated 1 out of 5 stars

The remote quit working after a few…

The remote quit working after a few months. Only used it 3 time. A person from paingone is emailing me back and forth but is blaming on me that I dropped it ect. It is useless with out the remote. 400.00 bucks wasted mtrenor anchortruck

May 29, 2025
Unprompted review
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Reply from Paingone

Hi,

Thank you for your review.

We're really sorry to hear that you have encountered problems with the remote for your Fllow device.

We absolutely want you to be able to enjoy your Fllow device to the full and will be happy to send you a replacement remote.

We have your details on file and will be in contact very soon to confirm about the replacement.

If you have any other requests please just let us know at help@paingone.com

With thanks,

The Paingone team

Rated 1 out of 5 stars

No relief whatsoever

Worst item I’ve ever bought. Which is all on me I guess. Literally just pulses at the “pain” spot while relieving none to even causing more pain. No relief whatsoever. This product is a joke and am sure the only people who put good reviews were paid.

April 28, 2025
Unprompted review
Paingone logo

Reply from Paingone

We're very sorry to hear that Paingone has not worked for you. Paingone is a medical device based on clinically-validated TENS therapy. 98% of customers keep their Paingone. But for those who don't find Paingone effective for them, we offer a 60-day money back guarantee. Please contact our customer service at help@paingone.com so we can help to resolve this for you.

Rated 1 out of 5 stars

Not effective at all waste of money…

Not effective at all waste of money after you see it's effectiveness or say un-effectiveness.

April 10, 2025
Unprompted review
Paingone logo

Reply from Paingone

Thank you for your review. We are sorry that he hasn't helped your pain. We do offer a 60 Day Money Back Guarantee. if you contact help@paingone.com they will be able to help you with this.

Rated 5 out of 5 stars

Omg I totally love this little product!…

Omg I totally love this little product that packs a punch, now I rarely write reviews but I had to write about this. I firstly seen this sometime last year but thought too expensive but when I came across it a few weeks ago I thought sod it, if it helps my arthritis then I'm going to try it. Now transparency here I won't lie, depending on your own pain threshold you may not be able to withstand the little electric shocks after all this is a tens machine but if you are genuinely in pain then please give this a go make it work for you. I suffer from arthritis in my feet/ankles, knees, hands/fingers, I'm 6l, still work and my job is full on some days I feel like I've been hit by a bus, I've been using Paingone for just over a week now and wow I can't get over how much pain relief it has given me, now like I said it is like tiny little shocks and sometimes like a stinging feeling but if you keep moving it around you will find where on your body works best for you after all we are all different. All I can genuinely say is it's working for me, I took it into work last week I had everyone trying it and 3 of my colleagues have ordered it, honestly to be able to get to the end of my working day and walk out feeling great well I'm so glad I made the purchase, it runs on a triple A battery guys, no wires, no inconvenience and it's compact, take it anywhere, do I recommend too right I recommend it. 😀

April 2, 2025
Unprompted review
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Reply from Paingone

Thank you for your review

Rated 4 out of 5 stars

Cannot replace charging cord

My. Dog chewed the charging cord and my pads. Ordered new pads but they do not sell the charging cord. So my unit is now worthless. So buyer beware, you cannot replace the cord to use your unit. I even tried eBay.
Update!
I did contact you and was told you do not have replacement cords. You have all my information. If you have a cord send it.
Update! Thank you, they sent me a replacement cord. Happy I can use my unit again.

March 29, 2025
Unprompted review
Paingone logo

Reply from Paingone

Hi, Thank you for your feedback, I am sorry that you haven't been able to purchase a charging cord. If you contact hapytohelp@paingone.com, they will be able to send you out a replacement charging cord so you can start using your device again. Jay Paingone Customer Services

I have just been told that a replacement charging cord has been sent to you and should be with you in a couple of days. Jay Paingone Customer Services

We're happy we were able to help. If you are satisfied with our service, please consider amending the star-rating you awarded us. Thank you!

Rated 1 out of 5 stars

Shyster

did not help my back as i could not work it from the back. Returned both pens and they signed for package but said I only returned one pen -the opened one . I will not buy ANYTHING from this shyster company again and I am making everyone I know aware of this.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Have been trying to make contact for over 3 weeks as I need to return the Paingone Plus , Tens Pen. Answer Service asks for contact number to return the call but they never do. Very frustrating.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Fast delivery. Seems effective in taking the edge of pain and is meaning lesspain killers

January 27, 2025
Unprompted review

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