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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product effective for short-term pain relief, particularly for conditions like arthritis and nerve pain. People appreciate its portability and ease of use, with some describing it as a "game changer" for instant relief. Several users reported significant improvement in their mobility and a reduction in the need for other pain relief methods. However, some people were dissatisfied with the product, experiencing increased pain or discomfort, and a burning sensation. A few reviewers found the device ineffective for certain areas like the back or neck, or for specific conditions. There were also occasional reports of faulty pens, issues with charging cables, and difficulties with the design, including unexpected sensations during use.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise its effectiveness, describing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the product, calling it a "game... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the device's... See more

Order

People report ambiguous experiences with order. While some customers found ordering online easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more

Company replied

Rated 3 out of 5 stars

I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee

Company replied

Rated 5 out of 5 stars

I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more

Company replied

Rated 5 out of 5 stars

Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more

Company replied


Company details


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3.6

Average

TrustScore 3.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Works for me and great service

I’ve tried lots of things to ease pain due to degenerative disc disease pre and hip pain and this absolutely works for me. The sensation takes some getting used to but it’s so worth it. It doesn’t block 100% pain for me every time but takes the edge off it and makes it very manageable.
It helps me keep far more mobile and do things that I would normally avoid.
I’ve recommended the Painbegone Plus to about 10 people and all have had positive results.
Mine had a minor fault after over a year and they replaced it within days. Brilliant service!

January 18, 2026
Unprompted review
Paingone logo

Reply from Paingone

Thank you so much for taking the time to share your experiences of Paingone Plus.

We’re really glad to hear that it has helped you manage your pain and stay mobile. You’re absolutely right that the sensation can take a little getting used to, and we’re happy it’s been worth it for you.

It means a lot to us that you’ve recommended Paingone Plus to others. In fact, we'd like to send you some vouchers that you can use yourself and also give to friends and acquaintances to get money off Paingone products. If you can let us know your email address, or reach out to us at help@paingone.com we can arrange this for you.

Thanks again for your support and trust. Wishing you continued comfort and mobility!

Paingone

Rated 5 out of 5 stars

Morgan was my contact person. 3 machines..

Your customer service representative, Morgan, was very knowledgeable about the foot machine. She answered all of my questions and was quite courteous and making sure all of my initial questions were answered properly. The foot machine has helped me tremendously and I have been using it for about 8 months now. In fact, I have ordered 3 of them in total , one for my sister and the other one for my son.

December 29, 2025
Rated 1 out of 5 stars

Never received my order!

December 1, 2025
Paingone logo

Reply from Paingone

Thank you for reaching out. We're sorry for the delay in delivery of your order. It is currently moving through the delivery network. Please allow just a little more time for it to arrive. We’ll continue to monitor the situation on our end as well.

Thank you for your patience, and again, we are sorry for any inconvenience.

Paingone

Rated 1 out of 5 stars

I have not receive the pain gone…


I have not receive the pain gone product its been over a week

November 28, 2025
Paingone logo

Reply from Paingone

We're really sorry to hear that you haven’t received your Pain Gone order yet—thank you for letting us know. According to the latest tracking update, your package is scheduled to be delivered today.

Please keep an eye out for it, and if it doesn’t arrive by the end of the day, let us know right away so we can investigate further and make sure you receive your order.

Thank you for your patience, and again, we are sorry for any delay. We're here to help if you need anything else.

Paingone

Rated 1 out of 5 stars

Shocks the hand when using!!

I think I may have a faulty pen but mine arrived yesterday and from the moment I first tried it, mine smells like it's burning and the metal around the pen handle - which is the stupidest design - shocks the hand I'm holding it with. I'm pretty sure this isn't meant to happen but came with no instructions in the box. So far pretty poor experience. I've contacted paingone and hoping they can shed some light.

November 27, 2025
Unprompted review
Paingone logo

Reply from Paingone

Thank you for getting in touch and sharing your concerns. We’re sorry to hear that you’ve had an unexpected experience with your device, and we’d really like to help put things right.

The metal band around the Paingone device is an essential part of its design and plays a key role in how the device functions and delivers its pulses. For the device to work as intended, it does need to be held correctly during use. Full guidance on the correct grip and positioning can be found in the user manual, including images showing exactly how the device should be handled.

If you have followed these instructions and the device is still not performing properly, it’s possible that it may be experiencing a fault. If so, please rest assured that we’re here to help. Our team will be more than happy to look into this for you and arrange any appropriate support or replacement if needed.

Can you please let us know how you have attempted to contact us? Alternatively you can send a new enquiry to help@paingone.com so that we can resolve this for you.

With thanks,

Paingone

Rated 1 out of 5 stars

Returned device with in 30 days

Returned device with in 30 days. Have not received refund. Followed return instructions. Cost $50.00 to ship. order #PG4761US

September 24, 2025
Paingone logo

Reply from Paingone

Thank you for your review. We’re sorry for any frustration caused. We’ve checked your order and can confirm that your refund was fully processed on our side. Depending on your bank, it may take a few working days to appear on your statement, but it should now be with you.

If you’re still unable to see it, please contact us at help@paingone.com and we’ll be happy to provide the transaction details and assist further.

Kind regards,

Paingone

Rated 5 out of 5 stars

This product works!!!

I had such horrible pain in my back and down my leg.. my leg was going numb. I went to hospital they said I was fine omg I was in tears. Then my sister brought her paingone pen over and zapped me! I thought oh brother this is ridiculous but what did I have to lose so I let her lol the next morning… what?!!!! I felt the first relief! So I quickly ordered my own pen and within 2 months I was pain free! At that point I was on a mission to zap all my friends who had complained about pain lol I think I’ve upsold about 80 pens now lol great product and it works!

September 26, 2025
Rated 5 out of 5 stars

Actually helps, no kidding!

This tiny TENS machine is a game changer! I have tendinitis in my left arm that can give me a lot of pain and make it very difficult to find a comfortable sleeping position. A few short minutes of use smooths this out, and having it handy on my nightstand means I am ready to deal with a nighttime recurrence.

October 28, 2025
Rated 5 out of 5 stars

Great little device that has given me lots of relief.

I've been using this pen for around one year, and I love it. I have degenerative disc disease, a fractured T11 vertebrae, arthritis in my spine and a neurological condition that causes chronic nerve pain everywhere. Whilst a regular TENS machine is great for my spine pain, the paingone plus pen is fantastic for when I get nerve pain that I can reach, like in my arms and legs. And I love that it is portable. The only thing that it's missing in my opinion, is a rechargeable option. But that is easily remedied by buying some rechargeable batteries. It is a little expensive, and it doesn't seem to work for everyone (which is probably why they have a money back guarantee), but for those that it does help, it's a worthy investment. It has given me a lot of relief since I've been using it.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Save your money!nly wish that l had known more about…

I only wish that l had known more about this product before wasting $75 ! Cannot use it on back or neck areas (unless you're Houdini).....totally useless for my L knee pain (main reason for purchase)....& L hand. In fact, it makes the pain & discomfort worse with the electrical impulses which feel like a burning sensation.
One more product that has failed the hype & will inevitably end up in the bottom drawer.
Please save your money & don't buy this useless junk.

October 1, 2025
Unprompted review
Paingone logo

Reply from Paingone

Hi,

Thank you for your review.

We're really sorry to hear you didn't feel a benefit with Paingone. While more than 90% of our customers express satisfaction with their device, we know that some users simply don't get on with it.

We don't want you to hold on to a product that doesn't help you. That's why we offer a 60 day money-back guarantee. If you contact our team at help@paingone.com they can help you further with this.

Kind regards,

The Paingone Team

Rated 2 out of 5 stars

This is just far too painful to use

This is just far too painful to use. No matter how I hold it, it feels like I am being repeatedly stabbed with a needle.I do not have sensitive skin but this leaves red marks on my skin. I just can’t use it- total waste of money…

September 15, 2025
Unprompted review
Paingone logo

Reply from Paingone

We’re very sorry to hear about your experience. The Paingone device does use controlled high-intensity pulses to create its analgesic effect. These can feel intense to some users and we completely understand if you decide the therapy is not for you.

Paingone is sold with a 60 day satisfaction guarantee. Please reach out to our customer care team at help@paingone.com so that they can advise you how to make a return for a refund.

We appreciate your feedback.

The Paingone Team

Rated 1 out of 5 stars

It gives too much electric shock…

It gives too much electric shock feeling to use it.

August 26, 2025
Unprompted review
Paingone logo

Reply from Paingone

Hi,

We're really sorry to hear you are experiencing discomfort. Could you tell us which product you are using? We can then provide more information about how to use your device to ensure you get the most effective and comfortable experience.

With thanks,

The Paingone Team

Rated 3 out of 5 stars

The first time I called

The first time I called, the agent could not hear me. When I called back the 2nd time, everything was fine. I have a problem with the remote for Paingone and thought that this was the number to call. Found out I need to call customer service, which is closed on weekends. Need more info in booklet when purchasing an expensive item as this.

July 26, 2025
Paingone logo

Reply from Paingone

Thank you for your review and comments.

We are sorry to hear about the trouble you experienced during your initial call, but glad the connection worked properly when you tried again.

Please know you can also contact us by email anytime at help@paingone.com

With thanks

The Paingone Team

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