Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee
Company replied
I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more
Company replied
Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more
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Company details
Contact info
Unit 27 Manvers Business Park, NG12 3GZ, Nottingham, United Kingdom
- 08007747090
- happytohelp@paingone.com
- www.paingone.com
3.6
Average
500 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant
When i bought the paingone pen I wasn't sure if it would work infact I couldn't see how it could but it works a treat for me and I'm really glad I bought it .it works in a minute great help
April 14, 2026
Unprompted review
Reply from Paingone
Hi Simon,
Thank you so much for your review! It’s great to hear that even though you weren't sure at first, the Paingone pen has proven itself and is 'working a treat' for you.
We love hearing that it only takes a minute to provide the help you need. We're really glad you decided to give it a try!
- Paingone Team
Pain relief of my very old scar
It really helps me with the pain in my hip scar
April 14, 2026
Unprompted review
Reply from Paingone
Hi Roslyn,
Thank you so much for sharing your experience! We are delighted to hear that the device is providing relief for the pain in your hip scar. It’s wonderful to know that Paingone can make a difference, even for long-standing discomfort like that.
Thank you for choosing us and for taking the time to leave such a kind review!
- Paingone Team
This really works!
I was in agony for weeks with a really painful tennis elbow and golfer's elbow on my right arm.
I tried creams...Deep Heat, Movalat, Ibuprofen gel (max strength) and Ibuprofen tablets with paracetamols. None of them worked and the pain was unbearable.
I saw this Paingone device and thought I'd give it a try. Honestly, it worked straight away and I managed to get pain free in just few days.
The device is brilliant and small enough to take anywhere.
April 14, 2026
Unprompted review
Reply from Paingone
Hi Sanjey,
Thank you so much for sharing your story! We are incredibly happy to hear that after weeks of agony, you finally found relief with Paingone.
It is amazing to know that our device provided results where other methods couldn't, and that you were pain-free in just a few days. We also love that you find its compact size convenient for taking it anywhere!
Thank you for your recommendation and for choosing Paingone.
- Paingone Team
Well worth it
I read about the paingone and looked at their site for information.
All was positive and as my wife has problems with her knees,I thought it was worth a try.
Only ordered the one, as with most things you are not sure.The delivery was quicker than expected and was nicely packaged and very informative.
What surprised me most is after a couple of days my wife said she could feel a difference,not that its a cure but it does help to relieve the pain.
Considering the price and how long the battery lasts its well worth it,she'll be ordering another in the future.
February 9, 2026
Unprompted review
Reply from Paingone
Hi Raymond,
Thank you so much for your thoughtful and detailed review! We are delighted to hear that the device has made such a positive difference for your wife's knee pain.
It’s also great to know that you were happy with the quick delivery. We always strive to make the experience as smooth as possible for our customers.
Thank you for recommending us!
- Paingone Team
This really works!
This really works! I was in agony for weeks with a really painful tennis elbow and golfer's elbow on my right arm.
I tried creams...Deep Heat, Movalat, Ibuprofen gel (max strength) and Ibuprofen tablets with paracetamols. None of them worked and the pain was unbearable.
I saw this Paingone device and thought I'd give it a try. Honestly, it worked straight away and I managed to get pain free in just few days.
The device is brilliant and small enough to take anywhere.
April 14, 2026
Unprompted review
Reply from Paingone
Hi.
Going from 'unbearable pain' to being pain-free in just a few days is exactly why we do what we do. It’s amazing how such a small device can outperform all those creams and tablets when it comes to stubborn issues like tennis elbow.
Now that you’ve hit that 'sweet spot' of relief, the goal is to stay there! Even on days when your arm feels 10/10, a quick 3-session daily habit acts as a shield to keep that inflammation from creeping back.
We’re so glad you can finally get back to your routine without the agony.
Thanks for the brilliant review!!
- Paingone Team
Unsure
I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee
April 14, 2026
Unprompted review
Reply from Paingone
Hi there,
Thank you for sharing your honest feedback. We understand that the sensation can feel a bit unusual at first and that it can take some time to get used to it.
We are glad to hear you're giving it a proper try! Please let us know if you need any help or if you have any questions. You can reach us directly at help@paingone.com. We are here to support you.
- Paingone Team
Suitability for heart problems.
I wish I had known that it wasn't suitable for people with atrial fibrilation before I purchased it.
March 22, 2026
Unprompted review
Reply from Paingone
Thank you for your feedback. We are sorry for any disappointment, but as safety is our priority, we aim to be very clear about contraindications.
Information regarding suitability for heart conditions is provided both on our website and in the product documentation to ensure customers can make an informed choice before use.
If you have any further questions, you are welcome to contact us at help@paingone.com.
- Paingone Team
Absolutely brilliant is all I can say
Absolutely brilliant is all I can say ! I was in pain with my shoulder for several weeks , tried the usual topical gels ,various pain killers without much luck , could hardly raise my arm and trying to put a coat on was Nye on impossible. After four days of using Pain Gone it greatly improved after a week I was discomfort free ! I must admit I didn't expect much but thought I'd give it a go and so glad I did. I used the pen for 90 Second burst on a daily basis and boom 💥 it sorted me right out. Thanks Pain Gone 👍
January 10, 2026
Unprompted review
Reply from Paingone
Hi Islwyn,
What a fantastic success story! Thank you so much for sharing your experience with us.
We are thrilled to hear that after struggling with your shoulder for weeks, Paingone helped you get back to full mobility and even made putting on a coat easy again! It’s great that you found the '90-second bursts' so effective.
Stories like yours are exactly why we love what we do.
Thank you for giving us a try and for the high recommendation!
- Paingone Team
It really did help with my hip pain
January 5, 2026
Unprompted review
Reply from Paingone
Hi Kenneth,
Thank you for your review! We are so pleased to hear that the device has been able to help with your hip pain. Providing simple and effective relief is what we aim for.
We appreciate you taking the time to share your results!
- Paingone Team
Useful piece of kit
Ordered my Paingone TENS pen direct from the company online. Really straightforward and it arrived very quickly.
I have trochanteric bursitis together with sciatica 😱 and have found some relief from using the pen. I think I may be expecting a bit much but it does give some relief.
February 2, 2026
Unprompted review
Reply from Paingone
Hi Fiona,
Thank you for sharing your experience with us! We are so glad to hear that the ordering process was straightforward and that your device arrived quickly.
Dealing with both bursitis and sciatica can be very challenging, so we are pleased to know that you are finding some relief with Paingone Plus. While it may not remove every discomfort, we're happy it's proving to be a useful piece of kit in your pain management routine.
Thank you for choosing Paingone!
- Paingone
The Athrogel is good
The Athrogel is good
I'm not getting much relief with the TENS pen
April 14, 2026
Unprompted review
Reply from Paingone
Hi,
Thank you for sharing your feedback!
Regarding the TENS pen (Paingone Plus), we’re sorry to hear it’s not providing the same level of relief yet.
If you'd like, please feel free to reach out to us at help@paingone.com and we’d be happy to see if we can offer any guidance to help you get the most out of your device.
- Paingone Team
Speed of delivery
Speed of delivery. The pen works well on my rotary cuff injury and knee, slightly less results on the hip, but still helps
April 14, 2026
Unprompted review
Reply from Paingone
Hi Denise,
Thank you for your feedback! We are delighted to hear that you received your order quickly and that Paingone Plus is working well for your rotator cuff and knee injuries.
It’s quite common for results to vary slightly depending on the area being treated, but we are glad to know it is still providing you with some relief for your hip as well.
Thank you for choosing Paingone and for sharing your experience!
- Paingone Team
About the representative
The representative was very polite, knowledgeable and helpful.
February 26, 2026
Nothing went wrong BUT there are…
Nothing went wrong BUT there are missing logical functions or explanation in the documentation.
1. I have to set EVERY time the intensity
2. There are NO indications on the Main Unit what time, function the Remote transmitted to the Main Unit
3. Which and how many "Massage Functions" are used
==> I.E The massage program starts with the massage no x for this REASON
==> Than Massage program from number 1 to number xxx are being performed including toes, calfs etc. to do the following massage functions to improve the Nerv System of the foot sole, the lower foot etc etc
The customer should be informed what Massage programs in what form are being used, applied.
February 25, 2026
My little zapper.
I don't like taking lots of tablets but as you get older it seems This is the only way to feel pain free. However after a family member recommend the pain plus I have not looked back. This portable little pain plus fits perfectly in my handbag so I can zap away the pain. Even works through denim. Perfect little zapper 😀
February 17, 2026
Unprompted review
Stimulating
I am using it daily and slowly increasing the intensity. I can feel it all the way to my calves. I feel that it dow help with the circulation in my legs.
December 28, 2025
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