PN483687 FINALLY RECEIVED ORDER 7 DAYS AFTER AFTER EXPECTED DELIVERY DATE I PAID FOR FAST TRACKED SHIPPING? I WOULDNT OF EXPECTED THE ORDER TO BE SENT VIA ROYAL MAIL TRACK AND TRAC... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication, arrived a day later than the date window stated so knocked down one point due to this. Otherwise pleased with my purchase, unable to check the colour match at this time due to bad... See more
Company replied
After a slight error in not sending the paint lacquer a quick call to customer service this was solved within 3 days. Having now used I a highly delighted with the colour and its finish. I had prev... See more
I recently ordered a repair kit to address some scratches. Their website claimed it could match the color based on my registration details. The kit arrived on January 2nd, but it was clearly the incor... See more
Company replied
Company details
Written by the company
At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.
Contact info
Controlla House, Unit 2,, BB3 0EH, Darwen, United Kingdom
- 01254 914439
- helpteam@paintnuts.co.uk
- www.paintnuts.co.uk
3.3
Average
660 reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Very poor customer service
Avoid.
I paid for premium fast track delivery. Order finally arrived after 10 days!
They implied it was a problem with the courier service, Evri. I'm not interested if it was or not.
However, there was no offer of a delivery refund, so I had to ask for it. The reply I received said they would give a refund on the difference between premium delivery and standard delivery! £3.
I replied saying that it was disappointing and poor customer service that I had to chase the order, wait so long for it, not be offered any form of refund until I asked for it and then only be given the difference. I explained I wasn't looking for a reply but wanted to provide feedback.
I got a reply saying 'thank you for your feedback. I will pass this on'.
They have no interest in customer satisfaction.
October 17, 2025
Unprompted review
Reply from PaintNuts
Hi Hazel, we’re truly sorry for the delay and for the frustration this caused. We understand how disappointing it is when delivery expectations aren’t met. While the courier delay was outside our direct control, we take full responsibility for ensuring our customers are kept informed and treated fairly. Your feedback has been noted, and we’re reviewing our delivery process to prevent this happening again.
Thank you for bringing it to our attention
Caroline
AVOID!!
Absolutely ridiculous: the size; the colour, which is nothing like what I ordered; and the brush, which isn't even a brush, all rolled up in a way that I cannot use. Avoid at all costs.
August 14, 2025
Unprompted review
Reply from PaintNuts
Good Afternoon,
Thanks for your feedback — we're really sorry to hear you had a disappointing experience. That’s definitely not what we want for our customers, and we’d love the chance to make things right.
If you're open to it, please reach out to us at helpteam@paintnuts.co.uk so we can learn more and see how we can fix this.
Many Thanks,
Caroline
Ok ordered one of these pens for my new…
Ok ordered one of these pens for my new car ,i eventualy went to dealer got the code and the guys made up my pen which by the way is spot on fir colour,you cant even see scratch cant thank them enough
October 10, 2025
Unprompted review
Reply from PaintNuts
Good Afternoon,
Thanks so much for the kind words! We're really glad to hear the colour match was spot on and that the scratch is now invisible — that's exactly what we aim for. Appreciate you taking the time to leave a review, and we're always here if you need anything else!
Many Thanks,
Caroline
Reply from PaintNuts
Glad to hear the colour was a good match and that everything arrived quickly. We appreciate your support and hope the touch-up worked perfectly for you!
Many Thanks,
Caroline
VERY GOOD WEBSITE
VERY GOOD WEBSITE. ORDERED ON A WEEKEND. DELIVERY TUESDAY AFTERNOON. GREAT SERVICE AT A FAIR PRICE. HELP TEAM THERE. EMAILS SENT ADVISING ON PROGRESS.
October 7, 2025
Unprompted review
Reply from PaintNuts
Good Afternoon,
Thanks a lot for the fantastic review! We're really glad you found the website easy to use and were happy with the fast delivery and service. Our team works hard to keep things smooth from start to finish, so it’s great to hear that came through.
We appreciate you taking the time to share your experience!
Many Thanks,
Caroline
PN483687
PN483687
FINALLY RECEIVED ORDER 7 DAYS AFTER AFTER EXPECTED DELIVERY DATE
I PAID FOR FAST TRACKED SHIPPING?
I WOULDNT OF EXPECTED THE ORDER TO BE SENT VIA ROYAL MAIL TRACK AND TRACE AS THIS IS A TERRIBLE SERVICE AFTER PAYING FOR A FAST TRACKED DELIVERY
ROYAL MAIL TRACK AND TRACE IS NOT REALLY A TRACKABLE SERVICE AND ONLY SHOWS UPDATES ONCE DELIVERED WHICH IS USELESS IN TODAYS DELIVERY LOGISTCS AND OFFER NO REAL PROOF OF DELIVERY EITHER (PHOTO OR GPS)
CUSTOMER SERVICE AGENT RHIANA WAS NICE BUT ALTERMATLY DELIVERY SERVICE LET THEM DOWN
PRODUCT - GREAT
CUSTOMER SERVICE - GOOD
DELIVERY SERVICE - TERRIBLE
October 7, 2025
Unprompted review
Reply from PaintNuts
Good Afternoon,
Thanks for your honest feedback — and we're really sorry the delivery let you down. We completely understand how frustrating it is to pay for fast-tracked shipping and then be left waiting, especially with limited tracking updates.
While we're glad to hear you were happy with the product and that Rhianna was helpful, it's clear the shipping experience fell short.
We really appreciate you taking the time to share your experience — it's feedback like this that helps us improve.
Many Thanks,
Caroline
Great service perfect match
September 24, 2025
Reply from PaintNuts
Thanks so much!
Glad to hear the colour was a perfect match and that you were happy with the service. Really appreciate the feedback!
Many Thanks,
Caroline
Good service
September 24, 2025
Reply from PaintNuts
Thanks for the review!
Glad you were happy with the service — we appreciate your feedback.
Many Thanks,
Caroline
Colour wasn't a match a lot darker
September 24, 2025
Reply from PaintNuts
Good Afternoon,
Thanks for your feedback, and we're sorry to hear the colour wasn’t a good match.
If you haven’t already, please get in touch with us at helpteam@paintnuts.co.uk — we’d be happy to double-check the details (like paint code or application) and see what we can do to help sort this out for you.
Many Thanks,
Caroline
I would not recommend this company
I would not recommend this company. The 'All you need' bundle did not have all you need, as they forgot to put the gloves in my parcel. There were no instructions on how to use the products nor could I find instructions on how to use all the products in the kit.
I called their help desk and a member of staff was rude and raised their voice.
The colour match wasn't good either and not impressed with the product or the customer service.
Overall, extremely poor. I wouldn't waste your money.
October 7, 2025
Unprompted review
Reply from PaintNuts
Good Afternoon,
I’ve been in touch via our helpdesk and hope to have your issue resolved very soon.
Thank you for your patience.
Caroline
Good product and easy to apply.
October 6, 2025
Reply from PaintNuts
Thanks so much for your feedback!
We’re glad to hear you found the product easy to apply and that you’re happy with it.
Many Thanks,
Caroline
Reply from PaintNuts
Good Afternoon,
Thank you for your feedback. We're sorry to hear that the product didn’t meet your expectations. We’d love to understand more about the issue and see how we can help.
Please feel free to reach out to us directly at helpteam@paintnuts.co.uk so we can assist you further.
Many Thanks,
Caroline
Reply from PaintNuts
Hi Judith,
We’re really sorry to hear that your order never arrived. That’s definitely not the experience we want for our customers.
Please get in touch with us directly at helpteam@paintnuts.co.uk with your order details so we can investigate this immediately and work to resolve it for you.
Thank you for your patience, and we hope to make this right.
Many Thanks,
Caroline
Perfect match.
I had a lot of stone chips on the bonnet and drivers side doors on my 2016 ford kuga. It looked rather unsightly and I wanted to sell the car.
I thought I'd try paintnuts touch up on a few of the chips. Well bugger me they disappeared!!!! I have to say I didn't expect it to be brilliant but it really was. The colour match was perfect, I busily went over every chip and watched them disappear.
Very pleased and very surprised at the results, worth every penny. Delivery wasn't the quickest but wasn't bad.
All in all I was chuffed and sold the car for a good price.
June 6, 2025
Unprompted review
Reply from PaintNuts
Hi Andrew,
Thank you! We're so glad to hear the touch-up worked so well and that the colour match was spot on. It's great to know it helped you get the car looking sharp and ready for sale!
Sorry the delivery wasn’t the fastest, but we’re really pleased it all worked out in the end. Thanks again for giving us a try — and for taking the time to share your experience.
Many Thanks,
Caroline
Very good product with a excellent product, customer service excellent
Very good product with a excellent colour match to my Motor Home, a Paige in cusromer sevices was mosy helpful in dealing with me and I can only recomend them to anybody and would deffinatly use them again.
September 19, 2025
Unprompted review
Reply from PaintNuts
Hi,
Thanks so much for your kind words! We're really glad to hear the colour match was spot on for your motorhome, and it’s great to know Paige in customer service was able to help.
We really appreciate the recommendation.
Many Thanks,
Caroline
Perfect paint match - very quick!
Perfect aerosol paint match for a 12-year old car, arrived very quickly. Very pleased!
September 18, 2025
Unprompted review
Reply from PaintNuts
Hi,
Thanks so much for the great feedback! We're really pleased to hear the aerosol was a perfect match — especially for a 12-year-old car — and that it arrived quickly.
Glad we could help get things looking sharp again!
Many Thanks,
Caroline
Never received my order and apparently…
Never received my order and apparently this company wants me to find out why from Royal Mail.. I’m not Royal Mails customer I am yours .. 100% will not use this company again
September 16, 2025
Unprompted review
Reply from PaintNuts
Hi Paul,
We’re really sorry again for the trouble with your delivery — we understand how frustrating that must have been.
Just to confirm, a replacement touch-up pen has already been sent out to you, and we hope it arrives without any further issues. If you have any questions in the meantime, feel free to get in touch.
Thanks for your patience, and we do appreciate your feedback.
Many Thanks,
Caroline
Order never arrived, then was told they couldn't do it!.
Ordered a touch up kit, was given an estimated delivery date which came and went without any contact from this company. I sent them an email to chase up the order and received a reply saying they are not sure what has happened and asked if I would like a refund or another kit sent out. As I was selling my bike in a weeks time I asked for another kit to be sent as I really needed to sort out a scratch on my bike. I then receive a further email days later saying they are unable to mix the paint for my bike (matte beige for Yamaha) and will issue a refund! This is 3 weeks after the initial order and I am now unable to get a touch up kit from another company in time before I sell my bike, and this is going to cost me over £100 in the value of my bike!
Not happy and will never use this company again, nor recommend them to anyone.
September 6, 2025
Unprompted review
Reply from PaintNuts
Hi Lee,
Thank you for your honest feedback, and we’re genuinely sorry for the inconvenience and frustration this situation has caused.
We completely understand how disappointing it must have been — especially with a sale coming up — to experience delays and then find out we couldn’t fulfil your order. Unfortunately, the specific paint you requested (matte beige for Yamaha) proved to be a formulation we’re currently unable to mix to our quality standards, and we didn’t want to send out a product that might not meet expectations.
That said, we acknowledge that this should have been identified much earlier, and we apologise for the time lost and the impact it’s had on your plans. Your refund has been processed in full, but we completely understand that this doesn’t make up for the inconvenience caused.
Thank you again for your feedback — it's taken seriously and will help us improve how we handle similar situations going forward.
Many Thanks,
Caroline
Incorrect colour match
August 25, 2025
Reply from PaintNuts
Hi John,
Thanks for your feedback, and we're sorry the original colour match wasn't quite right.
We’ve since sent out another paint pen using a different system, and we hope this one gives you a much better result. If there’s anything else we can help with, just let us know — we're always happy to assist.
Thanks again for your patience.
Many Thanks,
Caroline
Paintnuts repair product.
The correct product arrived by the given date. It was exactly the right colour for my car. Upon reading the instructions, I mixed and applied the paint to a scratch on my car's bodywork. The nib was just right to apply paint to the scratch 'grooves' and the narrow brush, when unscrewed, was great to apply the paint to a slightly broader damaged area.
Altogether I was very pleased with this product. At £13.99, it was affordable. When dried, the covered scratch was barely noticed. Thanks Paintnuts 👍 😊
August 25, 2025
Reply from PaintNuts
Hi Tim!
Thank you so much for the great feedback. It's massively appreciated by everyone here at PaintNuts! We are thrilled to hear the product you received did the job for you to restore the car chips and damage back to it's former glory 🎨🙂
Best wishes
PaintNuts Team 🎨
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