The office team was very helpful and proactive in keeping me updated about the status of the shipment. And also the driver was very helpful and committed to getting to us despite many hurdles in terms... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... See more
Company replied
Really great service from start to finish. Gabriela was excellent and kept me updated throughout every stage of the delivery/collection, which made the whole process very easy. A special mention als... See more
Company replied
Have used Pallet2ship a couldn't of times now, and its such a simple, easy to use, quick service. Still amazed at how quickly they can deliver. Our office is based in Okehampton, and they managed to c... See more
Company replied
Company details
Written by the company
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Contact info
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, United Kingdom
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good client service Fast response rate and fast delivery.e
Very good client service. Fast response rate and fast delivery.
February 1, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Vicky!
We’re so pleased to hear that you found our support team responsive and that your shipment reached its destination without delay. That’s exactly the level of service we aim to provide every time.
We truly appreciate your kind words and look forward to assisting you again whenever you need us.
Best wishes,
Pallet2Ship
A really good service
A prompt, efficient and helpful service all round.
January 13, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Neil!
We’re delighted to hear that everything went smoothly and that our team was able to assist you from start to finish. Your feedback truly means a lot to us.
If we can help with anything in the future, we’ll be more than happy to assist.
Kind regards,
Pallet2Ship
Always great
Always great communication and great service, Dan E was very helpful and ensured the whole process was smooth 😊
January 19, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for the kind feedback, Michael!
We’re glad to hear the communication was always clear and that Dan helped make the whole process run smoothly.
We appreciate you taking the time to share your experience and are here whenever you need us again.
Many thanks,
Pallet2Ship
Good service all round from booking to…
Good service all round from booking to delivery and communication.
January 29, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Ann!
We’re glad to hear the service and communication were good from booking through to delivery.
We appreciate you choosing us and are here if you need us again.
Kind regards,
Pallet2Ship
AMAZING company we could not be…
AMAZING company we could not be happier. The ease of arranging the pallet delivery to the lovely driver who collected the pallet from us, he was very friendly and helpful. The pallet was delivered to the destination within 24 hours and we received regular communication from Gabriela along with link and tracking number. When it arrived at its destination we received photo evidence. All in all a very pleasant easy process. Would recommend anyone use them to arrange any large delivery. Thank you again so much
January 30, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Rebecca!
We’re really pleased to hear how smooth the whole process was for you. It’s great to know that the tracking and photo confirmation added peace of mind.
We truly appreciate the recommendation and would be happy to help again anytime.
Kin regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you, Gary, for your feedback!
We’re glad to hear the delivery went well. If you need our help again in the future, we’re here to assist.
Many thanks,
Pallet2Ship
Smooth Delivery experience
Smooth Delivery experience . no damage to the original packing .
January 28, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your review, Karthikeyan!
It’s great to hear the delivery went smoothly and everything arrived in perfect condition.
We hope to be able to assist you again.
Kind regards,
Pallet2Ship
Fantastic service would definitely…
Fantastic service would definitely recommend
January 23, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Sherilyn!
We’re really pleased you had a great experience and appreciate the recommendation.
We look forward to hearing from you again.
Kind regards,
Pallet2Ship
very good service
January 21, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for the feedback, Jade!
We’re glad to hear you were happy with the service. If you need assistance with your future shipment, we’re here to help.
Kind regards,
Pallet2Ship
Top Class Service
I would like to thank Gabriela for her excellent assistance with the collection and delivery of a machine. She was professional, efficient and communicated clearly and stayed on top of every detail and made the whole process easy and everything went smoothly. Really appreciated her support .. Highly recommend this company
January 22, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for the wonderful feedback, Donna!
We’re delighted to hear that Gabriela’s support made the collection and delivery process smooth and straightforward.
Your recommendation is greatly appreciated, and we’re here whenever you need us again.
Many thanks,
Pallet2Ship
Reply from Pallet2Ship
Thank you for your feedback, James!
We’re glad to hear the communication and overall service met your expectations.
If you need anything again, we’re here to assist.
Kind regards,
Pallet2Ship
Truly helpful customer service (Dan)
Truly incredibly helpful customer service (Dan)
Goods were delivered promptly too
January 23, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Gaelle!
We’re pleased to hear that Dan was helpful and that the goods were delivered promptly.
If you need any support in the future, we’re here to help.
Kind regards,
Pallet2Ship
Excellent experience & well priced
Excellent experience from start to finish. The team were responsive and followed up to make sure things ran smoothly.
Very competitive pricing, couldn't ask for more.
Gabriela was particularly attentive and kept me updated on progress each step of the way - thank you
January 20, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for sharing your experience, Rob!
We’re glad to hear everything went smoothly from start to finish and that you found the pricing competitive. It’s great to know Gabriela kept you well updated throughout the process.
We appreciate your feedback and are here whenever you need us again.
Many thanks,
Pallet2Ship
A lovely company to deal with
A lovely company to deal with, regular updates, friendly emails and the delivery man was spot on. I would use them again.
January 23, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your kind feedback, Adam!
We’re pleased to hear the updates, communication, and delivery all went smoothly.
We appreciate you choosing us and would be glad to assist again.
Kind regards,
Pallet2Ship
Misleading information at booking for private customers
Booked a pallet shipment because the quote page clearly stated private customers are accepted and no EORI number is required. That information was reinforced in the service details.
After payment, I was told the shipment could not proceed under those conditions unless further requirements were met, directly contradicting what was shown at checkout. This led to repeated back-and-forth emails and shifting explanations. The team handling emails constantly deflected and ignored points and were generally not helpful.
No collection ever took place, yet cancelling and obtaining a straightforward refund was unnecessarily difficult, with pressure to accept cancellation charges or account credit instead.
The issue isn’t the carriers that are used by Pallet2Ship, it’s the misleading quote page and poor handling from customer service once the problem was raised. Private customers should be extremely cautious and get written confirmation before booking. Better to spend some time to look to competitors who have clear conditions which arent hidden away in buttons or T&C's or quote pages which are misleading.
Update 26/01 --
Nikki from the team has contacted me to help resolve this issue and offered me a full refund due to the issues with the inital booking. I was satisfied with her assitance in this matter. It's a shame that the rest of the team that I dealt with were not as helpful.
January 20, 2026
Unprompted review
Reply from Pallet2Ship
Hello Mohseenur,
From what we can see, a member of our team has already been in contact with you directly to go through the details and discuss the next steps.
If there is anything further you would like us to review, we are available to assist.
Kind regards,
Pallet2Ship
Garielle very helpful
January 15, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Steve!
Your kind comments have been passed on to Gaby.
If you need any further assistance, we’re here to support you.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for your feedback, Martin!
We’re pleased to hear that the communication and service met your expectations.
If you need our assistance again, we’re here to help.
Many thanks,
Pallet2Ship
Horrible experience with pallet2ship.
Horrible experience with pallet2ship.
Ref: 10005198027
My seller booked a shipment online, was quoted a price, and paid in full. Only after payment was taken was we told the service booked was allegedly unsuitable and that I would need to pay significantly more (double) to proceed or change carrier. These restrictions and extra costs were not made clear before payment.
When I cancelled within 24hours because the service could not proceed as sold, pallet2ship refused to issue a full refund and instead kept 40% of my money, despite no collection or delivery taking place.
They have attempted to classify this as a “customer cancellation,” even though the issue only arose after payment due to information not disclosed upfront from a misleading website. I am now having to pursue a credit card chargeback to recover the remaining balance.
In my opinion, changing requirements after payment and retaining a large portion of the customer’s money is unacceptable and borderline criminal. I would strongly advise others to be cautious before using this company.
I obtained a better service at less than the original price from another provider. Steer clear of this lot.
Update to pallet2ships response: It’s sad to see that not only do they retain 40 percent of my money for no reason whatsoever. Now they tell lies about verbal abuse and police investigations? Absolutely deluded people. I’ve never heard the likes. I am the receiver of this package leaving this review. Not the shipper. at no stage did I speak with them on the phone nor was I anything other than respectful via my email correspondence.
I hope the 70 pound was worth it. You clearly need it more than I.
January 16, 2026
Unprompted review
Reply from Pallet2Ship
We would like to clarify that you are not our paying customer and did not place this booking on our website. We are therefore unsure on what basis you are stating that the service information was not visible at the time of booking.
The service booked is clearly stated as being for business customers only, with EORI and TSS details required. This information is not displayed after payment; it is shown clearly at the very first step of the quotation process, prior to any booking being made.
We therefore maintain that the service requirements were transparent and available before the booking was completed. It is untrue to state that the requirements were changed after payment.
As the necessary information could not be provided, we offered an alternative service. This option was declined by our customer and a cancellation was requested.
In accordance with our Terms & Conditions, which were accepted at the time of booking, cancellations are subject to a charge, and therefore only a partial refund was applicable.
Pallet2Ship
Great service
Great service, prompt, well packaged, courteous service and helpful driver.
Ian
January 14, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your kind review, Ian!
We’re pleased to hear the service was prompt, well handled, and that the driver was helpful and courteous.
We appreciate you taking the time to share your feedback and are here whenever you need us again.
Kind regards,
Pallet2Ship
NI Consignment
We very rarely send oversea parcels. We used Pallet2Ship for a NI consignment and Andreea was amazing, helping us each step of the process to complete forms. We were also kept up to date with the process of our consignment which meant we could keep our client updated. It was a lot faster than we expected too. Thank you very much!
December 23, 2025
Unprompted review
Reply from Pallet2Ship
Thank you very much for your feedback, Vicky!
We’re delighted to hear that your consignment went smoothly and that Andreea was able to guide you through the process step by step.
We appreciate you choosing us, and we’re here whenever you need support again.
Many thanks,
Pallet2Ship
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