The office team was very helpful and proactive in keeping me updated about the status of the shipment. And also the driver was very helpful and committed to getting to us despite many hurdles in terms... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... See more
Company replied
Really great service from start to finish. Gabriela was excellent and kept me updated throughout every stage of the delivery/collection, which made the whole process very easy. A special mention als... See more
Company replied
Have used Pallet2ship a couldn't of times now, and its such a simple, easy to use, quick service. Still amazed at how quickly they can deliver. Our office is based in Okehampton, and they managed to c... See more
Company replied
Company details
Written by the company
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Contact info
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, United Kingdom
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st Class customer support
My experience was excellent. The customer support for international shipments was outstanding — very easy to reach 24/7 for any questions about the shipment process. The staff were friendly, professional, and always ready to help. I ordered an engine and it arrived on time with hassle-free delivery. Highly recommended.
November 1, 2025
Unprompted review
Reply from Pallet2Ship
Thank you, Hans, for sharing your experience with us.
We truly appreciate your recommendation and are glad we could assist with your shipment. If you ever need anything in the future, we’re here to help.
Best regards,
Pallet2Ship
Absoutely recommended!
Three absolute highlights:
1) Really good communication throughout
2) Great price for our pallet delivery
3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came with an electric pallet truck and was really helpful getting it where I needed it. Not sure if that's normal but I was really grateful
Absolutely would use again
January 8, 2026
Unprompted review
Reply from Pallet2Ship
Thank you so much for the lovely review, Ben.
We’re really glad to hear the communication was clear, the price worked well for you, and that the driver was able to make things easier with the electric pallet truck. It’s always great to know the collection went smoothly, especially with a heavy pallet.
We appreciate you choosing us and would be happy to help again anytime.
Kind regards,
Pallet2Ship
Great experience with them for the…
Great experience with them for the first time using their service, even have been a small problem as I misread the mails from them. But one day before the collection I just phone them up just to confirm the pallets have been booked in, surprisingly they wasn’t due to my side failure to provide the info they needed, but talking to Rafael it made it everything so simple and helpful, so he booked the pallet for the next day. A great experience from beginning to finish as the pallets been delivered safely.
December 24, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your experience, Narcis.
We’re glad our team was able to assist you promptly. It’s great to hear the delivery arrived without issues.
We appreciate your trust and hope to support you again in the future.
Kind regards,
Pallet2Ship
Great customer service and prompt…
Great customer service and prompt delivery. They were extremely supportive with getting the goods delivered. Communication was great leading to the delivery.
December 23, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for sharing your experience, Amber.
It’s great to know our team was able to guide you through the process and ensure a smooth delivery. We truly value your trust and hope to assist you again soon.
Kind regards,
Pallet2Ship
The Driver was persistent (his map lead…
The Driver was persistent (his map lead him to the wrong entrance) but he kept looking till he found the property. The Driver was very helpful in the unloading of the pallet and friendly and courteous. A very pleasant experience and a credit to the company
December 31, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Alex.
Your kind comments have been shared with our team, and we look forward to assisting you again in the future.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for taking the time to review us, Michael.
Should you require any assistance with planning your next shipment, please do not hesitate to contact us.
Kind regards,
Pallet2Ship
consultant support during the shipping…
consultant support during the shipping process was excellent
December 18, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Damian!
We really appreciate your support and are glad you chose us.
Many thanks,
Pallet2Ship
Customer service well above and beyond
Customer service well above and beyond, strong communication, quick resolution. Nikki's been absolutely brilliant to work with and made an otherwise painful process very smooth, reaching out unprompted with updates and suggesting different solutions.
Will use Pallet2Ship again for that reason alone. Platform is also intuitive and much easier than all the other options I was muddling through before
December 18, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for such thoughtful feedback!
We’re delighted to hear that Nikki’s proactive support and guidance helped make the process straightforward and stress-free.
It’s also great to know the platform worked well for you. We truly appreciate your trust and look forward to supporting your future shipments.
Kind regards,
Pallet2Ship
Interface between HQ - excellet
Interface between HQ, me and drivers was excellent.
Dan, at HQ, was knowledgeable and replied quickly and effectively to my various queries
The driver could not have been more helpful at unloading time.
Top marks all round!
November 17, 2025
Unprompted review
Reply from Pallet2Ship
Thank you, Ian, for such positive feedback, Ian!
We’re delighted to hear the coordination worked smoothly and that Dan’s support made everything clear and efficient.
We really appreciate your kind words and your trust in us.
Many thanks,
Pallet2Ship
Reply from Pallet2Ship
Thank you for taking the time to share your feedback!
Should you require assistance in planning your next shipment, please don't hesitate to contact us.
Kind regards,
Pallet2Ship
Pallet Delivery to UK Supplier
Professional service with no issues from booking through to delivery, slick and seamless.
December 2, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Peter!
We look forward to helping you again.
Many thanks,
Pallet2Ship
goods were ships on time with no delay.
December 11, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Colin!
We hope to be able to work with you again.
Kind regards,
Pallet2Ship
Pallet of Batteries from Germany to Ireland
Dan at Pallet2Ship looked after a custom quote for transport of batteries on a pallet from Germany, he was very responsive & followed up / ensured timely delivery, I couldn't get a response off another large shipping agent/household name, would highly recommend Pallet2Ship - have used a lot of other shipping agents & this was a very good experience
November 26, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your experience, Alan!
We’re really pleased to hear that Dan was able to support you promptly. It’s great to know the service met your expectations, and we truly appreciate your recommendation.
We’re here anytime you need assistance again.
Kind regards,
Pallet2Ship
Recommend this company for pallet…
Recommend this company for pallet delivery services. I’ve Sent my car door and had no issues. Gabriela was spot on, kept me up to date with every step of delivery. +++
November 26, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Rokas!
We’re really glad everything arrived without any problems and that you felt well supported throughout.
Gabriela will be thrilled to know her updates were helpful. We truly appreciate the recommendation!
Kind regards,
Pallet2Ship
Pallet 2 Ship was an easy company to…
Pallet 2 Ship was an easy company to deal with. Although their services were booked direct by a client of ours I found them extremely professional. Gabriela in particular was extremely helpful and kept me updated during the whole process.
November 17, 2025
Unprompted review
Reply from Pallet2Ship
Thank you so much for your kind feedback, Terry!
We’re really glad everything went smoothly and that you found our team easy to work with. Gabriela will be delighted to know her support made a difference.
It was a pleasure assisting you throughout the process.
Many thanks,
Pallet2Ship
A bit lack of communication to let me…there would be no pickup on the Thursday
A bit lack of communication to let me know there would be no pickup on the Thursday, I had a relative sit in my house ALL DAY for nothing. I then had to take a holiday off on the Friday and wait on the pickup. The driver was brilliant handled the pallet and on his way. I was also pleased to find out it still arrived on the Monday as scheduled
November 14, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Patricia!
Unfortunately, the transport industry can be quite volatile, and delays or non-collections can sometimes happen without prior notice, even though we do our best to prevent them.
We’re glad the driver provided great service and that the delivery still arrived on Monday as planned.
Thank you for your patience and for choosing us.
Kind regards,
Pallet2Ship
Dan E is a credit to the company
Dan E is a credit to the company, he dealt swiftly with my delivery when another company let me down. He kept me fully informed as to the progress of my shipment and helped me through the whole importation process. I highly recommend Dan E and Pallet2Ship.
November 26, 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your lovely review, William!
We’re very glad Dan was able to assist and make the process smooth for you. Your feedback means a lot to us, and we’ll be sure to share it with him.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for the great review, Wayne!
We're delighted to hear you found our service helpful.
We really appreciate your support!
Best wishes,
Pallet2Ship
Reply from Pallet2Ship
Thank you for your feedback, Paulo!
We hope to be able to work with you again.
Kind regards,
Pallet2Ship
Charges without warning huge fees for…
Charges without warning huge fees for "non stackable" pallet which was actually stackable!! Avoid!!
November 20, 2025
Unprompted review
Reply from Pallet2Ship
Hi Simon,
At the time of booking, you declared your pallet as stackable. However, as visible in the photos you provided, the shipment was not stackable. A stackable pallet must be fully crated or packed in a way that allows another heavyweight consignment to be safely placed on top. This was not the case here.
Because the pallet was non-stackable, the carrier applied a £198 non-stackable surcharge. This is a fee charged to us by the carrier, not something we add ourselves. As outlined clearly in our Terms & Conditions, which you agreed to during checkout, any surcharge applied due to inaccurate shipment information must be passed on to the customer.
All details regarding stackable vs. non-stackable freight and potential surcharges are available in our service description, booking guidelines, and T&Cs, accessible before placing an order.
We remain transparent in all charges, and this extra fee was the direct result of the incorrect declaration at the booking stage.
Best regards,
Pallet2Ship
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.