We bought a bracelet with the name of our children less than a year ago. Even when we took really good care of the bracelet, the level of deterioration after one year, even while we took good care of... See more
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See what reviewers are saying
The product is well made, we really liked that they paid attention to detail. Most importantly, customer service experience was rated 5/5. It was easy to communicate with them via email, quick respons... See more
I was indecisive about purchasing due to being based out of the country and I needed as a Christmas gift. However, the delivery was acceptable and the bracelet is perfect! The material is great qualit... See more
Once I finally received the bracelet I could automatically tell it’s a quality bracelet. It feels durable and comfortable! Fits perfectly on my wrist and since it’s waterproof I don’t have to ever rem... See more
Company details
Written by the company
Personalisierte Geschenkartikel für Papa & Mama, bei uns findest Du das perfekte Geschenk für Deinen Lieblingsmenschen.
Contact info
Weyerhofstr. 68, 47803, Krefeld, Germany
- Info@papasplatz.de
- www.papasplatz.de
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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This was a unique gift to give to my…
This was a unique gift to give to my husband who is definitely a manly man with simple style. He really liked it and wears it often.
December 25, 2023
Unprompted review
Good quality!
December 18, 2023
Perfect
I was indecisive about purchasing due to being based out of the country and I needed as a Christmas gift. However, the delivery was acceptable and the bracelet is perfect! The material is great quality and the pendants are just as I designed. The step-by-step guide to order was very helpful. Best decision to purchase from Papasplatz. Thank you!
December 18, 2023
Great product that my husband loves
December 15, 2023
One Size
The bracelet is nice, but it was quite big on my husband’s wrist. They offered to size it but that would require me to send it back to Germany. I was able to fix it myself but wish I would have looked further into the sizing.
December 12, 2023
Great looking bracelet but difficult closure.
The bracelet is so nice and really good looking for a man. It is well made too. My only issue is it took a long time to figure out how to open it! Also to close it is difficult. You have to hold the two ends super straight so they line up just right in order to slide one end into the groove of the other end to close it. I can see all that work deterring my husband from wearing it as often as he’d like to.
December 14, 2023
Tried to email about my order twice it good…
Tried to email about my order twice with no response
December 14, 2023
Reply from Papasplatz
Hello Pilar,
unfortunately we never received an email under your name or email address (Pilar Drewry and pilarrn@q.com).
Please use the contact form: https://papasplatz.de/en/pages/kontakt
Thank you!
Best,
Matthias from Papasplatz
I have not received my order
I have not received my order. I’m starting to think it was a scam. That really sucks!
December 14, 2023
Reply from Papasplatz
Hi CJ,
we are very sorry that there was a delay in the delivery of your order but you never contacted our support team either.
Anyways we checked the tracking number and your order was delivered 2 days ago. We hope you enjoy your bracelet.
Best,
Matthias from Papasplatz
I never actually received your product…
I never actually received your product which I ordered 1 month ago.
December 13, 2023
Reply from Papasplatz
Hello Jacqueline,
We are very sorry that there were problems with the delivery of your order.
In such a case, it is always very important to inform our customer service so that neccessary steps can be taken.
However, we can see that you have now received your order.
If you have any further questions, please do not hesitate to contact our support team!
Best,
Matthias from Papasplatz
Still have not received my order!
December 13, 2023
Reply from Papasplatz
Hello CAH,
We checked your order and your tracking number and you should have received your order shortly after your review.
Please apologize for this delay. You ordered on the 12th of December, at this point we could not guarantee that shipments to the US would arrive in time for Christmas.
Thank you for your understanding.
Best,
Matthias from Papasplatz
Good quality
Received promptly. Good quality. My husband was surprised & loves his bracelet
December 13, 2023
My item was supposed to arrived before…
My item was supposed to arrived before Christmas and I got it today
December 13, 2023
Reply from Papasplatz
Hello Bettina,
Please accept our sincere apologies for this delay!
Our customer support team has already contacted you regarding a compensation because you did not receive your order in time for Christmas.
Best,
Matthias from Papasplatz
Product was good/ slow shipping
Product was great. Did not arrive before Christmas :(
December 12, 2023
I still have not received!!!
December 12, 2023
Reply from Papasplatz
Hello Cassi,
we just checked your order number and the parcel was delivered shortly after your review.
Please accept our sincere apologies for this delay!
Our customer support team has already contacted you regarding a compensation because you did not receive your order in time for Christmas.
Best,
Matthias from Papasplatz
Never received it
Never received it! And surely not within 5 days! It’s been almost a month!
December 12, 2023
Reply from Papasplatz
Hello Brandee,
we just checked your order number and the parcel was delivered later on the same day of your review.
Shippings to the US from Germany take more than 5 days, though. Please apologize if there was any misunderstanding and please accept our sincere apologies for this delay!
Our customer support team has already contacted you regarding a compensation because you did not receive your order in time for Christmas.
Best,
Matthias from Papasplatz
Would not buy again
Very slow shipping. The standard size was too big for my husband unfortunately. This was so disappointing. Unlikely will spend more money to get it resized. Which means will probably not end up being worn and in a drawer. Not sure my hubby was impressed except the engraving with our daughter’s name he loved. If I had to do it again, would have chose a gold band with engraving and clasp closure. Maybe you can offer this option in the future.
December 12, 2023
Reply from Papasplatz
Hello Tracy,
we are sorry you are not a 100% satisfied with your order.
We offer the re-sizing at cost price for 10 Euros. Unfortunately as a small company we cannot offer this service free of charge.
In case you have doubts about the size you could contact our support team and the exact measurements are also listed with each item in the shop.
We hope you'll contact our support team so we can adjust the size of your bracelet for you!
Thank you for your feedback!
Best,
Matthias from Papasplatz
The quality of the bracelet is good but…
The quality of the bracelet is good but I purchased the larger band and it was too large for my husband.
December 12, 2023
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