Paper Collective Reviews 154

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the products, including prints and frames, and the overall service. Many people appreciate the unique and stylish designs offered, highlighting the care taken in curating the collection. The delivery service is frequently described as fast, smooth, and efficient, with items arriving well-packaged and in prime condition. Reviewers also commend the excellent customer service for its helpfulness and proactive approach in resolving issues. However, some customers also noted occasional issues, such as receiving damaged frames during shipping or experiencing slower delivery times. A few other people also felt that the print would come framed, which was not always the case. Despite these minor concerns, the general sentiment remains highly positive, with the company’s support often resolving any problems quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the outstanding... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding print quality and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and smooth... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered multiple prints and frames from paper collective over the years and have always been impressed with the quality of everything. For the first time, a frame I ordered arrived damaged from s... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my order from Paper Collective. The print is high-quality, made on beautiful and sturdy paper that feels truly premium. Delivery was fast and smooth. What I especially appreciate i... See more

Company replied

Rated 5 out of 5 stars

I initially received my frame with the glass broken, which was of course disappointing. However, the customer service was absolutely excellent. Charlotte was very responsive, professional, and helpful... See more

Rated 5 out of 5 stars

Great customer service. I made a mistake on my order and someone got back to me right away and resolved it. The print was excellent quality and the frame fit it perfect.

Company replied


Company details

  1. Poster Store

Written by the company

At Paper Collective we bring together our favorite designers, artists and illustrators to create inspirational and iconic graphic prints and products while promoting great causes and charities. Our three most important principles are social responsibility, sustainability and strong creative partnerships.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great delivery and product

Quick delivery, good packaging and lovely product

October 31, 2022
Unprompted review
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Reply from Paper Collective

Dear Samson. Thank you so much for your review. That means a lot!:)

Rated 5 out of 5 stars

Excellent service

We had an exceptional experience with the Paper Collective! Charlotte was particularly helpful in assisting our request for a collection of our prints while visiting Copenhagen from Australia. The process was simple and made with confidence. Thanks again to the Paper Collective!

October 19, 2022
Unprompted review
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Reply from Paper Collective

Dear Emily. Thank you so much for your review. That means a lot!:)

Rated 5 out of 5 stars

Highly recommended 👌

The feedback received on any issues and questions has been incredibly helpful, friendly and fast! I really love the frames I ordered and they are such an upgrade I wish I would have gotten them earlier :-) the pink and orange frame go surprisingly well with the posters I have and I fell in love with the prints once again. Combined with the oak and dark oak the colour compliment the slim design of the frames.
Thank you :) Anne

October 11, 2022
Unprompted review
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Reply from Paper Collective

Dear Anne. Thank you so much for your review. That means a lot!:)

Rated 5 out of 5 stars

A great company

The only sure thing is that Paper Collective earns your trust from the first moment. What particularly impressed me during the process of my order was the immediate response, especially from Mrs. Charlotte Hansen, and the impeccable manner and kindness with which she treats each and every customer. It is a company that I am sure I will trust again in future. Highly recommended. Thank you very much for everything
Yours sincerely
George Anton.

June 10, 2022
Unprompted review
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Reply from Paper Collective

Dear George. Thank you so much for your review. That means a lot!:)

Rated 5 out of 5 stars

Great print

Great print, exactly what i was looking for, for my new house. thank you very much.

May 31, 2022
Unprompted review
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Reply from Paper Collective

Dear Martijn. Thank you so much for your kind words! Have a great day. BR Charlotte

Rated 5 out of 5 stars

I am so happy with the prints I ordered.

I am so happy with the 2 prints I ordered. They are exactly how I hoped they would be and how they looked online. I ordered unframed as it would’ve been too expensive to ship to New Zealand, however looking forward to having them framed very similar in the oak look and can’t wait to hang them in my house. They arrived well package and it was great to track the progress of shipment. So quick to the other side of the world. I have seen a few of your prints in shops and so pleased I could purchase directly. No hesitations in ordering again and I’m looking for places in my house so I can order again. Thank you

May 31, 2022
Unprompted review
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Reply from Paper Collective

Dear Nicola. Thank you so much for your kind words, and great to hear that you are already looking for other/new places to hang som art from Paper Collective. We will look forward to your order;) Have a great day. BR Charlotte

Rated 5 out of 5 stars

Excellent service

Excellent service. Great customer care and quick delivery. My print is beautiful. I’ll definitely be ordering more prints. They have such a beautiful collection.

May 28, 2022
Unprompted review
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Reply from Paper Collective

Dear Rosa. Thank you so much for your kind words! Have a great day. BR Charlotte

Rated 3 out of 5 stars

Poster quality wasn’t great

Poster quality wasn’t the best. Beige colour shown on website looked khaki when it arrived, bit like a bad colour photocopy when you get banding. Dumped packaging otherwise I’d have returned. Definitely not worth the cost.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks for the beautiful poster

Thanks for the beautiful poster. It arrived here safely and in perfect condition, carefully and thoroughly wrapped and shipped in time. It looks great in my entrance room!

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Frames both arrived damaged

Frames both arrived damaged. Now I have been days for response regarding my refund.

March 31, 2022
Unprompted review
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Reply from Paper Collective

Dear Jess,
I'm sorry to hear you received damaged frames. It is definitely not our standard and of course we will find a solution so you can receive new frames in a perfect condition.
Unfortunately we can't find any e-mail from you. Will you please send an e-mail directly to my colleague Jacob on jj@papercollective.com
He will take care of you and the damaged frames.

Best regards
Jonas

Rated 2 out of 5 stars

£68 surprise import taxes charged

Delivery very delayed and then £68 import taxes to pay, which had no idea to expect.

March 21, 2022
Unprompted review
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Reply from Paper Collective

Hi Kate.

Thank you for your feedback.

Prices shown to website visitors from outside the EU have reduced prices without added VAT (Danish VAT of 25% has been removed from the price you pay). However, you may be charged a local VAT when importing the goods to your country. Local custom fees and charges are not included in the shipping costs paid to Paper Collective.

Let me know if you have any questions. All the best, Rikke

Rated 5 out of 5 stars

Beautiful prints

Such beautiful, high-quality prints, easy to order and well packaged and delivered. I love looking at these everyday. Thank you!

March 15, 2022
Unprompted review
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Reply from Paper Collective

Hi, Miss Last. Thank you for taking the time to provide your feedback. We appreciate your kind words. All the best, Rikke

Rated 5 out of 5 stars

Totally happy

I‘m totally happy with service and delivery and even more with the wonderful new poster on my wall.

March 7, 2022
Unprompted review
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Reply from Paper Collective

Hi you!

Thank you so much for your feedback. We appreciate the kind words. We would love to see your artwork - feel free to send us a picture or tag us on social media.

All the best, Rikke

Rated 5 out of 5 stars

I won't even try to understand what is…

I won't even try to understand what is written :) Anyway, since I got an email from you about my experience as a customer I hope this is the right place. Your art works arrived very quickly, the package was pretty fine and the prints just lovely. The only little problem I had was that I was supposed to receive the shipment at a specific address, but I had to collect it at the courier instead. But, as I said, just a little hiccup. Again, thank you for your work. I think that the quality of your art prints is excellent. Love from Milan.

February 19, 2022
Unprompted review
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Reply from Paper Collective

Love from Denmark! Thank you so much for your kind review. We appreciate your feedback.

// Paper Collective

Rated 5 out of 5 stars

Really nice print and frame

Really nice print and frame. I would have preferred if the print had been in the frame.

December 20, 2021
Unprompted review
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Reply from Paper Collective

Hi,

Thank you so much for taking the time to write your review. We appreciate your feedback.

All the best, Rikke

Rated 5 out of 5 stars

Excellent

Excellent service and communication. Picture was well packed and protected.

December 10, 2021
Unprompted review
Paper Collective logo

Reply from Paper Collective


Hi Kevin.

Thank you so much for taking the time to write this review. It means a lot to us. We hope you will think of us next time you need any frames or art prints.

I wish you a beautiful day.
All the best,
Rikke

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