Paper Collective Reviews 154

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the products, including prints and frames, and the overall service. Many people appreciate the unique and stylish designs offered, highlighting the care taken in curating the collection. The delivery service is frequently described as fast, smooth, and efficient, with items arriving well-packaged and in prime condition. Reviewers also commend the excellent customer service for its helpfulness and proactive approach in resolving issues. However, some customers also noted occasional issues, such as receiving damaged frames during shipping or experiencing slower delivery times. A few other people also felt that the print would come framed, which was not always the case. Despite these minor concerns, the general sentiment remains highly positive, with the company’s support often resolving any problems quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the outstanding... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding print quality and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and smooth... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered multiple prints and frames from paper collective over the years and have always been impressed with the quality of everything. For the first time, a frame I ordered arrived damaged from s... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my order from Paper Collective. The print is high-quality, made on beautiful and sturdy paper that feels truly premium. Delivery was fast and smooth. What I especially appreciate i... See more

Company replied

Rated 5 out of 5 stars

I initially received my frame with the glass broken, which was of course disappointing. However, the customer service was absolutely excellent. Charlotte was very responsive, professional, and helpful... See more

Rated 5 out of 5 stars

Great customer service. I made a mistake on my order and someone got back to me right away and resolved it. The print was excellent quality and the frame fit it perfect.

Company replied


Company details

  1. Poster Store

Written by the company

At Paper Collective we bring together our favorite designers, artists and illustrators to create inspirational and iconic graphic prints and products while promoting great causes and charities. Our three most important principles are social responsibility, sustainability and strong creative partnerships.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing!

Amazing!
Great quality print and arrived safe and intact to the UK, really good packaging. Really happy with my picture.

December 8, 2021
Unprompted review
Paper Collective logo

Reply from Paper Collective

Hi Julia.

Thank you so much for taking the time to share your experience with us. We appreciate it a lot. We will launch many new art prints at the beginning of next year. I wish you a merry Christmas.

All the best, Rikke

Rated 5 out of 5 stars

Fantastic quality product

Fantastic quality product, absolutely beautiful prints. Great service - items were delivered quickly and arrived in perfect condition. Delighted! Thank you.

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

Fell in love with the print and happy I ordered. Not cheap but the print quality shows for it and quick dispatch.

August 30, 2021
Unprompted review
Paper Collective logo

Reply from Paper Collective

Hi Nina,
Thank you so much for your sharing your thoughts with us. Your words mean a lot. We hope to see you back soon.

All the best,
Paper Collective

Rated 5 out of 5 stars

Amazing customer service

I had bought multiple prints and frames from Paper Collective a couple weeks ago, and after receiving my shipment, realized they had accidentally sent me an incorrectly sized frame. I reached out to them and received a reply with 24 hours. Not only did they send me a new frame, but also sent another print for the extra frame I had 🥺The prints and frames are great quality for their price and shipping was super fast, even to the US. This is an amazing service for getting affordable art from REAL artists.

TLDR : great products, fast shipping, and amazing customer survice!

August 28, 2021
Unprompted review
Paper Collective logo

Reply from Paper Collective

Hi Keaton.

Thank you so much for your positive feedback. Your kind words mean the world to us. We thank you for your patience. We are so happy that you highlight the fact that we are working with real artists - because we want to celebrate the artists behind the prints. We hope you will think of us the next time you need to re-decorate.

All the best,
Rikke

Rated 5 out of 5 stars

Great customer service

Great customer service, great products!

August 20, 2021
Unprompted review
Paper Collective logo

Reply from Paper Collective

Hi Beatrice,

Thank you so much for your positive feedback. We are thrilled to read that you like your products. We wish you a beautiful day.

All the best,
Rikke

Rated 5 out of 5 stars

Nice prints and frames are easy to use…

Nice prints and frames are easy to use and look great. They deliver VERY quickly and accurately. We purchased the jelly fish and are quite pleased with it.

August 16, 2021
Unprompted review
Paper Collective logo

Reply from Paper Collective

Hi you.

Thank you so much for taking the time to share your experience with us. We are so happy to read your positive feedback. Jellyfish by Bec Kilpatrick is such an amazing print - a good choice.

All the best,

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