Paradigm Housing Group Reviews 

The Paradigm operative, arrived on time, ready to set up to redecorate my front and rear doors, also the concrete porches etc required decorating , he carried out this work excellently
Cleared up any mess and left the areas , as good as or better than when he started, totally satisfied with the finished results, personable guy explained exactly what he was about to do and finished up by tidying all areas
Great job
Geoff Tozer

Dave and Kevin did a smashing job when they fitted a second bannister on the right hand side of my stairs. They were polite and friendly

They did a tidy job, in fact when I offered them a cup of tea or coffee I was surprised to hear "no thanks, we've finished". I expected to have to tidy up or hoover, which I was quite prepared to have to do but no. It was all done.

It looks so good, I really wish I had the same bannister fitted on the other side.

If I have any more work to be done I will request Dave and Keith are given the job.

Thank you Dave and Keith

I have been a tenant since 1997, it was called Connaught & it was an amazing housing association.
Over the years the have merged again & again changed names etc, each merger has largely been ok in relation to customer service delivery, but this latest one with Settle has been a nightmare. They promised us they would take on more staff to help with the new 15000 tenants, but as usual lying to your clients customers is seen as commonplace these days. During the consultation we argued customer service delivery would suffer as this was a very large merger, we were fobbed off & told don’t worry it will be fine, I’m currently sat on hold for 35 minutes. I hung up. Press one you say for a callback?! No we have a busy life too & we need you to be available for us. That’s what CS is? We are here when you need to call? Not we are t here for you & well will call you back at our leisure irrespective of your availability. We don’t work in CS so we aren’t supposed to be available willy nilly you are!!

Very efficient service carried out on repairs, appointment was easy to organise with Paradigm.

Always supportive and prompt when I need them. They are also very organised, I never have to chase them for anything.

When Paradigm took over from the previous company, I was very apprehensive as the previous company made a lot of promises and never followed through. Wendy introduced herself via phone calls and emails and ensured that a constant communication remained open with me. When everyone in the building had to be relocated, I explained my circumstances to Wendy that I wished to not move as I was purchasing my first house and did not want to have to do mulitiple moves.
My concerns weren't just heard, they were listened too and I was supported throughout my whole experience.

A little support can go a long way and the weekly check ins ensured that and cemented throughout the entire process of purchasing my first home.

Excellent
Even encountered some problems nothing fazed him excellent result and lovely staff

Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ.
Having introduced herself she willingly listened to my concerns & observation making no promises other than than she would forward the comments to the right people. My grateful thanks to her for
listening & showing interest in a most pleasant way.
Thank you Keisha
Ian

I would like to express my sincere gratitude to Rosebell Holding for her outstanding support throughout the process. She was incredibly helpful, professional, and efficient, always responding to my enquiries promptly and without any delays. Her excellent communication and dedication made everything much smoother and less stressful.

I would also like to thank the solicitors from Paradigm Housing, who were absolutely amazing. They worked closely with my solicitor and managed to complete their work in less than a week, which was truly impressive. I am very grateful for their efficiency, professionalism, and commitment.

In addition, every time I contacted Paradigm Housing by phone, I was treated with courtesy, respect, and professionalism. The customer service team consistently provided clear and helpful assistance. It is very rare these days to experience such a high standard of customer service, and Paradigm Housing should be proud of the excellent service they provide.

Thank you all for your hard work, professionalism, and support. It has been greatly appreciated.

Absolutely brilliant, plumber came out so fast and was so kind and helpful!!! Really appreciate the staff who managed to sort this out so quickly!!! Thanks so much :)

Since Paradigm took over the properties from L&Q, they have completed all the outstanding work that had been left for over five years. All the staff — from Customer Service to the technicians, engineers, painters, and other tradespeople — have been polite, friendly, kind, understanding of my disability, and professional throughout.

Well done, Paradigm 👏

Had the absolute pleasure of Leon and Dan coming to refurbish my bathroom this week. They were so kind and professional from start to finish, keeping me informed throughout the works. They even fitted a cabinet, towel rail and toilet roll holder for me that I had bought, they really went above and beyond to make sure I was happy with the end results! Absolutely fantastic chaps and they really did leave me with a fantastic bathroom.
The lady in the office Charlotte was really kind and understanding and greating at booking in all of the outstanding work on my property and keeping me informed with jobs and pending dates!
Thank you so much all!! 😁

Extremely disappointed with the treatment my family and I have received from Paradigm Housing.

I have lived in my flat since 2016 and have always taken pride in looking after my home. Even though the property was already in poor condition when we moved in, we spent our own money decorating, painting, and replacing carpets to keep it clean and comfortable. Our housing officer has always praised how well we maintain the flat.

Before COVID, we had permission from Paradigm to renovate the bathroom ourselves, but sadly family bereavements during the pandemic meant those plans never happened. Since then, many neighbouring flats in my building have received completely new bathrooms, yet my flat was excluded without any proper explanation.

My bathroom is around 25 years old and in poor condition. The electric shower and pump are outdated, and even the disabled support bar needs replacing. During an inspection, I raised these concerns and was told they would “leave it for the next person.” I found this deeply disrespectful and upsetting — this is my home, and I am not planning to move anywhere.

What makes this worse is that I explained a new bathroom would genuinely help my family. My 13-year-old son plays football and suffered several nasty injuries last year, and an updated bathroom would help both him and me manage muscle aches and recovery more comfortably. Instead of support, I was told I would need a doctor’s letter for my son to “approve” a bathroom installation.

After contacting customer support again, I was offered just £30 compensation, which honestly felt more insulting than helpful considering the stress, disappointment, and unequal treatment we have experienced.

It is heartbreaking seeing neighbouring flats receive improvements while ours continues to be ignored despite us paying rent on time, respecting the property, and taking pride in our home.

I feel completely let down and unfairly treated by Paradigm Housing.

Yet another fast fix of 2 repairs in one. Friendly, knowledgeable, polite, tidy technician attended. And, he was done in record time too.
The Paradigm Professionals are hard at it correcting more flaws and mess-ups left by the previous Housing Association. Company name not needed because, if you know, you know!

Staff in repairs are not always as helpful as they could be I found out that from 2pm most sit with there feet up in the vans plus I’m told I’ve got to wait for a service man for over 2 weeks

Arrived on time

The most rude customer service ever. Don't take the complaint seriously and says they won't do anything. Doesn't listen and cuts the phone. NO RESPECT FOR ANYONE!

Technician arrived on time, was very professional, very friendly and treated our home with great respect. Paradigm service is a breath of fresh air after our previous landlord.

I recently sent an email to this company to ask about who is responsible for managing the area outside my home. Their stated response time is within three working days, but it actually took four working days for them to reply. Although the delay was not too serious, the person who responded only said that my case had been referred to a colleague for follow-up.

Since then, I have not received any further response. I even sent another follow-up email to ask again, but as of today, nobody has replied to me. The communication and customer service have been very disappointing, and it feels like my enquiry is being ignored.