Paragon Software Group Reviews 144

Software works great. Other products that offer free trials guard the extending partition feature behind a paywall while Paragon doesn't. Paragon is the only company that has been completely transparent and I plan on supporting them in the future.

The customer support is non-existent. When you make a purchase and login, neither the products you have purchased or your licenses appear. The coupon codes simply do not work. 0 - Zeros are not clearly differentiated from the letter O for a start. Go somewhere else.

You pay the money.
They issue you with a license
All is good - for now..
They introduce a new licensing system..
MOST of your licenses have now disappeared!!!
You contact them by raising a ticket (more than once)...
They reply.
You reply within 3 hours
They then close the ticket within 2 working days saying no reponse!!!
There are more reputable and professional companies out there.
WOW, just noticed that they have asked me to send them a copy of the licenses that they sent me originally!!
I WILL NEVER BUY FROM THEM EVER AGAIN!
I made more than 20 purchases - 15+ licenses lost.
Some would call it theft!
21 months later and it is clear that they do not give a flying fig!

On Thursday 5th October 2023 I purchased Microsoft NTFS for Mac by Paragon Software for 35.34 from Cleverbridge so I can partition hard drives or USB Flash Drives. Also partitioning on my iMac and my iMac Business will be a breeze.

Support is non existent. I have submitted a request to help me expand a partition (which normally works). No sensible reply has been heard for three months

All users who are trying to get a refund - don't give up, I've just had notification that mine has been accepted. Go through the Cleverbridge company, good luck.

I regret buying this software and it wasn't exactly cheap. I read a few online PC articles that had recommended this rubbish product. The initial partition process ruined my MBR, luckily I had back ups. Now, the application won't start even after numerous uninstalls and reinstalls, registry cleanup etc. Honestly, don't buy this product. Go for another product.

A big name app that should’ve been brilliant, but it isn’t. After an apparent ice age of waiting and trying several times to clone a small windows partition to a new SSD I gave up. It kind of reminds me of the performance of software from 20 years ago. Ended up using Easeus again. This just worked quickly and efficiently exacylublike it had on a previous identical laptop.

Excellent! Works very well. It was able to bare metal restore my Windows 10 desktop & laptop. Customer service is very good & kindly helped me with a license issue. 2 thumbs up! 👍

works very well when it works. if you have problems, you don't get any help, but you get yelled at on the phone when you call because you're calling and not sending an e-mail. Even after 4 emails with no solution. The program became very unstable and works on and off after updating to ios 16. Don't waste your money, buy from someone who manages to behave well. tried to call 3 times. 2 didn't speak English only German and the Englishman yelled at me and was rude after I told him the program doesn't work after the ios 16 update and the emails don't give me a solution.

I used Paragon Partition Tool and while the software did do what it stated, the user experience is very poor.
This is one of those annoying programs created by some team that has never worked with real world users.
The software has one of those sliding dots that goes accross the screen when it is working but gives no indication of how far through the process or how much time it will take. Moving a 2TB partition took 52 minutes and all the time there was not idea how long it was going to take.
Minitool would have been a far better option to use.
I am happy I was not the person that paid for this software program.

I've been using their hard disk manager since like forever and it was a great tool. However after reinstalling windows 11 and installing their Hard Disk manager 17 version I'm not able to make it work. It wan't launch with an error. I've done all the troubleshooting steps, provided all the logs and like 10 months later, they suggested a refund because they don't want to support their product.

I wish they would go back to their old company policies instead of ignoring support requests. The downfall of a great company.

I have used their software since 2014, mainly the cross-platform tools for Mac OS and Windows. I used most of their products but repeatedly experienced issues and lack of support! Be prepared to have a disaster recovery action plan, as installing their software may result in complete data loss.

When you purchased software before 2020, it will no longer work unless you are on an old Mac OS /Windows version. New Mac OS releases will mainly result in expensive upgrade fees.

When you login into your paragon account, there are two sections - MyParagon (OLD) for products purchased before 2020 and ParagonBox - for products purchased after 2020!

Be prepared, as Mac OS 13 Ventura is in the pipeline this fall. Instead, seek out alternatives!

Knew I wouldn't get much help when I downloaded Backup & Recovery 17CE, after all it's free. And useless. Used it about a year ago and it worked ok.
New pc and new download in Dec '21. Tried to restore some email folders. Got weird error message. Contacted Paragon, response we don't support free products. But they gave a link. The page says it all.
Now going to look for a backup sproduct that actually works.

I purchased Paragon Hard Disk Manager 15 quite a few years back and it works really well. I have since gotten a new PC (using the old one as a backup machine) and a laptop.
So I thought I'd get a license for Hard Disk Manager for those 2. I got a mail confirming everything and a link. I went to the link and it asked me for my password. I didn't have a password. Tried using the 'reset password' option and it said it had sent me a mail.
Waited for the e-mail and nothing. Tried a few more times and nothing. The next day contacted support. Got a reply after 2 days from support saying they were using their personal e-mail account to contact me as they hadn't heard a response from me. Which was odd. If someone didn't reply to me my first assumption wouldn't be that my e-mail account was the problem.
The support person tried their best to help, even resetting the password themselves. The next day a burst of e-mails - all at exactly 7:08am - arrived. They were the initial registration e-mail and several of the reset password requests. All had a 2 hour window that started when I'd made the request, so they had expired days ago.
After several more attempts and getting bursts of e-mails at 7:08am after 2-4 day delays with expired registration details I gave up and requested a refund.

Something is wrong with their e-mail server making it impossible for me to log in and download the software.

Licence issues make Paragon Hard Disk Manager 9.0 Ultimate uninstallable and Partition Manager 17 CE to fail in the moment you need it most: The Paragon Recovery Media does not work.
You can see the error message I got when I try to run my Recovery CD while my computer does not boot anymore: The first lines are in German language and talk about limitations of Partition Manager 17 CE which are of no concern in my case. The last line says "Your software licence to start this product has expired." Why would a CE (Community Edition) licence expire? In very contrast Paragon's website tells you the Paragon Partition Manager Community Edition is "Absolutely FREE for persolan and home use" (see screenshot). This almost looks like ransomware. First, they give you the software for free. Later when you want to recover your system, you need a licence? It is obviously not ransomware. I have no chance to even enter a licence key if I had one. There is no way to provide a new licence to the Partition Manager 17 CE version and there is no licence key needed for the Community Edition. And the error message also does not tell you where to pay for the licence. It is a bug. This software bug makes your Paragon Recovery Media useless when you need it most. And this is not the first licencing issue I experienced with Paragon.
Before I used Partition Manager 17 CE, I had gotten Paragon Hard Disk Manager 9.0 Ultimate (in Germany the Paragon Hard Disk Manager is called "Paragon Festplatten Manager") as part of a software package called "DIE ULTIMATIVE FESTPLATTENSUITE 2010" (this is German and means: The ultimate hard disk suite 2010). I tried to install the Paragon Hard Disk Manager 9.0 Ultimate. However, it was not possible. Before the installation, you need to register online. The registration website tells you, that the registration period has been expired. This is fraud: My package shows no expire date. Therefore registration could not expire. Look at have uploaded. There is no expire date on the package or the CD. It is all in German language. But even without knowing German language, you can see there is no date at all. I also upload a screenshot of the registration page. It again is all in German. Here is my translation:
"End of Registration Period
Dear Customer,
Unfortunately the registration period for your software on this registration page has expired.
A later registration by our service department is unfortunately not possible.
In case you are interested in this or another of our software..."
What a scam. I was not interested in buying any other product of this company. Therefore I opted for the Community Edition. Well, it became an even bigger disappointment, as I have discribed above...
The only reason, why I give 3 stars: I could download another community software. With this new software version, I could restore my backup.

I have purchased this software twice, both times because I couldn't get the activation to work

Months later I am still without working software I have paid for.

Support is useless, they don't even respond

I have Paragon Backup & Restore v. 17.9.3. I have set it to full backup plus 10 incremental backups to run weekly. It doesn't do this. Each time it runs it starts again with a full backup, so my backup disk is rapidly filling up. It has clearly 'forgotten' about last week's full backup as in 'Select a disk or volume only the current backup is shown. Don't buy this software, it doesn't work properly and there is no technical support.

Rockstar took over so lookout.

Dreadful support!

HFS+ stopped working on my windows machine. I contacted them for help uninstalling as it was no longer working. Each time they would reply with something irrelevant as if they weren't even reading the messages. It's infuriating as it takes them at least 4 days to reply if not longer. They even sent me instructions for Mac despite clearly telling them several times it was for a windows PC. They then sent me the wrong codes for software, meaning another 3/4 day wait. My problem still isn't solved after all this time going back and forth.