Paragon Software Group Reviews 144

The support email and call centre is for fools to believe, they donot respond on web support, calls or emails. you keep waiting for basic support of installation like NTFS for Linux and you are kept in dark with not even a single response... don't know how OEMs and enterprises are dealing with unprofessional-ism of Paragon guys

Nothing works in any way, shape or form. Literally every operation I try with Paragon fails.

I have been using Paragon since I can remember, probably 2 decades and it’s been OK, but for the past few years things are not the same.

1. I have purchased Hard Disk Manager 17 Advanced and 17 Business and there are some issues e.g. neither copy/migrate OS from NVMe or Sata SSD to equal disks works correctly without some problems.

2. Support is right out horrible. Someone else took over the development and whole company or something else is happening.

I will never will look back I’m done with Paragon Software

This is a ripoff organization. I ordered a $100 Paragon Hard Disk Manager 17. They sent me an email with a product code but NO link to download software and you cannot get it off their website. No is no way to contact them directly. I only get infuriating emails back that the message they sent me "contains everything I need" but again it has no link to download the software.

I am in the process of cancelling the order and may have to go to American Express.

DO NOT PURCHASE FROM THIS COMPANY!!! They take your money and give you no software.

Excellent app. But several hours later my credit card was used fraudulently for several purchases. New card used first time for this purchase and no others. Luckily a Visa credit card so can claim the money back. So not so impressed with their security.

DO NOT purchase ANY products from Paragon.

PARAGON is in violation of international consumer law by holding your machine and information ransom, missleading and misdirecting links for purchase purposefully (charging my account $76 for a link that said the product cost $26).

The software works and will work for some time and then it stops. It re-installs itself each time uninstall is run and will do this for eternity - never allowing an upgrade, re-installation or deletion of the working files.

This is virus behaviour and the company should be treated as such.

My case has been added to existing case-load for this company with the IFC of both Australia and Uk where consumer laws have been violated most severely by the company.

Their customer service is down right disrespectful to thing anyone want to wait 3 days to deal with them ....their software was working then they turned off in hope i would upgrade to their new product paragon cloud Foh....dont use these guys they dont respect their customers ...its a shame i like growing with companies ...sorry about the typos ...

I bought their Linux File System package (I dual boot Windows 10 and Linux) in early April. It worked fine... 2 months later I go to remount one of my drives from read-only to read-write and I notice that it says I have 3 days left on my trial period. What?? I go snag my serial # and re-enter it... it said "this software is already activated on another computer" ... well I only have THIS computer. It is a NEW build, with this software installed SOON after the NEW build... which worked for ... well until now. I opened 2 cases. No response. I wish I had read these reviews before purchasing software from this company.

DO NOT USE THIS COMPANY!!!! They are awful. I downloaded HFS+ software. It didn't work, and now I can't delete it from my computer!!!! Terrible terrible terrible, do not use!!!!!

Been looking for a software to extend my Partition, this one seemed to work the best. Well done

I used Paragon HDD Manager to test my HDD for bad sectors. It didn't find any on a bad HDD which had confirmed bad sectors. What am i supposed to think? On top of that very poor GUI, no block visualisations, only progress bar on long processes. you can't even minimise the main window while e.g. wiping data is going on.

Lost All My Data!

I used Paragon APFS to open and edit some files on windows, everything seemed to be working great, Until I restarted the computer and everything on the hard drive disappeared, not able to see the files on Windows or Mac!

DON'T USE THIS SOFTWARE! better buying an external HD and format it as ExFat and you can use it on cross platform.

1 star, just because it is not possible to give less !
They claim to have the best NTFS software for MAC, but once installed, the software is absolutely not up to par. Freeware software works the same way or better.
Poor / non-existent Support.
Since the product does not meet expectations, I requested a refund... NO reply received.
€ 20 badly spent ! Absolutely avoid !!!

No help from customer service on a $20 piece of software that simply up and quit working. Pathetic. Take your $ elsewhere, please!

Have used Hard Disk Managers and previous versions for years. Recently purchased _v17.

Support is NON-EXISTENT. As in nothing, - nada, nichego takogo, zero.

I placed two calls, left messages and opened a ticket - nada, nichego takogo, zero.

Reviewers mention using alternatives. I would love a few good suggestions.

Product worked well for like two weeks. Then it quit working and customer service is unresponsive. BS company.

If you ever use the service for backup it will render the files a pfi file which ONLY their software can open and use. On top of that the free version and from reading reviews most the paid ones are often “corrupted” so you can’t even use them. I’d used it in a trial basis to see if worth upgrading after some tests a year ago seemed to work okay, tried to access on another computer as the first was lost to fire but I’d saved the backup to a portable that was with me and I can’t make it run.
I’d intended to buy the program but not only won’t it run but there’s no other way to get into all my files so I reached out to support who basically said in so many words “fck you pay us.”
Right. I can’t get your program to work so I need to pay you to not get a program to work? That’s not how you build trust. Wish I had never downloaded as now I’ve lost all that work. I’ll look for other backup programs that aren’t lazy scammers locking away your files. I believe in paying for products but I want ones that are reliable!

Support is quick to respond, but there are problems in their software that they simply do not fix. This has been well over a year of circling back with tech support to ask why a fully licensed version keeps flipping back to a trial version and stops working. Since the serial was used in the initial setup, a User cannot do anything until Paragon resets it on their end.

They keep putting band aids on a gaping wound.

I have used Paragon software for about 15 years. Now they put me in a "Catch-22" situation. I purchased their disk manager "17 Advanced". Finally got it up and running. After several weeks got a
"corrupted" message so I reinstalled as requested. The activation number did not work. Went to website to open my account. Got a
message that I had not verified the log-in email. Cannot get in there!
Tried to contact support. Need to log-in to contact support. Cannot log-in because they say I have not verified the email! There is no way to activate the software! I do not have all day for this. Going to remove the software and use something else. Money lost!

No support. Running MacOS Mojave - Paid for product but not working and no
response. Stay away!