Paragon Software Group Reviews 144

just purchased (£39.99)Paragon Hard Disk Manager™ Advanced, & downloaded from the link provided. will not open keeps saying it has ""the product configuration seems to be corrupted"" please reinstall, I have done 9 times as the administrator too. Ican't get any support from paragon.. I'd avoid this company (just seem to be after money. will ask my bank to collect my money..

Support don't work 10 days for me! I can't activate my product and yours support don't answer me.

Wish i had found these reviews before i purchased. The program does not work for me - opened a support ticket to request a refund and so far a week later, no answer. I see though they have time to post on Facebook and Twitter. Avoid this company. (Update: I contacted cleverbridge and got a refund within hours).

Terrible support
I sent in two Paragon Hard Disk Manager support requests 16 days ago and I'm still waiting for answers.
Unsatisfactory & not to be recommended.

Just as with the others who've commented here, my experience with Paragon Software has left me very disappointed.
I bought their Linux File System for Windows and was wondering why it refused to start when I had 3 Linux discs (raid) connected to my PC. Put in a support ticket. No response.
Using another vendor's program discovered the raid as Linux MD array, not btrFS as I'd expected. Asked Paragon whether this had anything to do with their program refusing to start. Nothing.
These people are morons. They don't give a damn about their fare-paying customers. Don't buy anything from them. There is no support, at all.

I placed a ticket with them on November 5th with an urgent technical issue and received their automated "we have your ticket" response.

Today is November 9th and I have chased twice and still not had any form of response, nevermind fault resolution.

It was noted in the ticket comments that this is an urgent issue.

This is totally unacceptable for a technical support service.

I will be very weary of buying anymore of their products.

1990s style no support company. Don't let them take your money.

So I get a reply almost instantly from this forum and my support ask still wallows. Also it is a very simple ask that has been outstanding for over a week. How do I uninstall the backup software?
First reply is a sorry we are busy. Second reply is we have not heard from you so we will close the case please log into our portal if support still needed ??? Then another bot email saying support is busy. YET you have staff to jump on bad reviews immediately!
No apologizies ... one star only.

I used the free version of Disk Manager to shrink and move a partition. The shrinking completed but then my D-drive disappeared and the Disk Manager couldn’t start - it always complained about a missing mainForm. Customer Support sent me more mails apologizing about being busy before Pavel answered - but nothing about my problems. So I had to write more mails before I got a response slightly about my problems - but still with mails about being busy in between.

After three weeks with no solution I have bought the competitors products, got about 80% of my data back and fixed my partitions - and all that in less than 15 minutes.

Stay away from Paragon - if their customer support is that overloaded, it must be because the products are bad. And my experience seems to confirm this.

Their customer service is a lie. Their money-back guarantee is a lie as well because they will not respond at all.

I purchased their software and it did not function at all, it did nothing it was supposed to do.

After reaching out to them for support, they responded (2 weeks later) with a copy of their help page found online and nothing else. The information they provided was not even close to relevant to my problem. You can tell that even after 2 weeks they had not read my request at all, they didn’t even glance over it!

The next email I got from them was saying “this issue has been resolved and the ticket is being closed”.

At this point I asked for my money back and even though I reached out multiple time over the past months they have never even responded.

Paragon is a company that built some software that works some of the time, then made a bunch of BS claims to get you to buy it, then they plan to leave you stranded.

If you ANY option at all then NEVER buy any of their products, you will just end up regretting it.

At first, I thought the customer service was great. I contacted them, they told me an easy way to fix my problem and everything was good.

However then upon trying to use the Camptune software, I was asked to disable File Vault, which I did. Then the next time I turned on my computer my MacOS partition was completely inoperable. I contacted them on 12/8 to ask their help. They told me to go to terminal run a couple of commands and take a picture of the output. I did and then I never heard from the rep again. Every day, for three days in a row I sent a message asking for an update. I got no reply, so I closed the request and tried to open a new one explaining my problem and attaching the picture. No one has accepted my request and it's been 3 days. I even messaged them by Twitter and received no reply there either.

The silly thing about this is that if they just said they don't have an easy solution. If I only have the option to delete the partition and reinstall MacOS, I would just do it and accept it. However, they've dragged this out and made it impossible for me to use my Macbook for over a week now. It's really something that could easily be avoided and I would still be happy with their service. As it stands now, I have no plans to ever recommend their service or to buy another piece of software from them again.

Customer support is nonexistent and claims to respond within 3 days. Yes they responded alright.....just to say that they cannot deal with my request for tech support! The software I purchased from them is not doing what it says on the label and generates a load of obscure error codes. So I have nothing good to say about this outfit at the moment. Their website is all singing and all dancing when it comes to parting you from your money, but after that it seems that you're on your own. I know that in the 'real world' circumstances can interfere with the running of any business, but that is not the fault of the customer they should not be treated this way EVER!