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Rated 1 out of 5 stars

Never order off this company!!!! Absolute scam. If the price seems too good to be true then it probably is, rude company and no help at all, like to blame all their problems on delivery company’s but... See more

Company replied

Rated 2 out of 5 stars

I'm still waiting to receive my order EN949145146R but the tracking info is wrong or something else happened. I received confirmation almost a week ago. Yesterday I got worried because I still co... See more

Company replied

Rated 1 out of 5 stars

I just placed an order for 16" black u tip extentions, and I got the stick tip ones which I can not use. Also my previous order again I ordered black exstentions and I got blonde. I have requested the... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

ParaHair hair extensions are made of only the finest Indian premium remy hair. 100% human hair handpicked and collected by our staff to secure the best quality on the market. ParaHair is committed to offering the best hair products. Since its foundation in 2012, ParaHair has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Contact info

2.8

Average

TrustScore 3 out of 5

164 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I want my $21 back.

So I placed a order with this company Nov. 7th paid for 3-5 shipping which cost me another $21. Never was shipped out. I noticed the company talk to laurel 3x she told me that it haven't been shipped out yet. I had to cancel my client appt. Finally they shipped it out Nov. 15, 8 days later I asked for a $21 refund they said it was DHL fault NOPE IT WAS YOUR COMPANY FAULT.. this is not how you do business. In the process of looking for another vendor.. on top of all that I ordered the #2 and the company sent me.a #4 wow Mrs. H

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great hair for the price you pay

Great hair for the price you pay.
It's cheaper than other brands, it's soft make sure you order the right thickness for your hair I mistakenly ordered the 0.7g and it was super thin and my hair type isn't thin so I re ordered 1g and it took 100 strands for a full head a total of £125. I ordered micro loops. Super easy to put in and I'm in no way a hairdresser lol. Overall I'm satisfied with my purchases and would reccomend.

October 11, 2022
Unprompted review
Rated 2 out of 5 stars

Do not waste your money.

I purchased x2 115g of the wavey auburn weave 22” and It took two weeks to arrive but communication on their side was good. When it arrived the hair looked and felt really nice and i was pleased with it. I went to my exentionsit who fitted the hair for me and it is very very thin you can see my natural hair underneath so now I am not so impressed. You would think that 230 grams of hair would be enough but no. Also used heat on the extensions a couple of times and have gone wirey, which suggests to me that the hair is not real human hair. I have asked for a refund but I cannot send the product back because I have already paid 120 to have it installed and it costs money again to have it uninstalled. The hair is shedding like an animal and I paid 150 pounds for it. Do not waste your money.

October 1, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Lauren
Very sorry for the inconvenience we caused to you. Our hair is very high quality,8A-9A grade 100% human hair. You need to control the temperature and duration when heating, as any hair that can be damaged by heating it for a long time and multiple times. If you have any other questions, please email us service@parahair.com for more help. We will help you with patience.

Vicky
The Parahair Team

Rated 5 out of 5 stars

Looked perfect

I have really thin hair that won't grow since I'm on certain medications that affect my hair growth. I decided I would give these secrect hair extensions a try and they were really easy to put in and blend with my normal hair! The color was a great match and the hair was softer than I thought it would be and lovely quality! Packaging was wonderful as well. I will be purchasing again when I wear this one out!

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered 20" stick 1g red fusion Rec'd 17"

Extremely DISAPPOINTED ordered 3 pks 20" 1g stick ITip red fusion human hair when I received it looked VERY short I measured and took pics as it figured 17" hopefully Parahair will honor something here as I am not looking for money back would like to return one of the packs to buy "22 I would like to say I am not a first time customer. I stop using a company in past because I paid for hair I order and they sent something different that's called POOR CUSTOMER SERVICE!!!

August 20, 2022
Parahair logo

Reply from Parahair

Dear Eva
I am sorry for the delayed response, we are sorry about your questions with our products, the return and refund was guaranteed, you can ship it back, i will ask our csr girls to contact you asap, you can also email us service@parahair.com for more help.
Monica
The Parahair Team

Rated 1 out of 5 stars

There extensions are thin

There extensions are thin, very little curl (I ordered curly), and 2 inches shorter than they claim. They say they will refund “if” your package doesn’t get stolen on the way back, and advises me not to return the package. Terrible extension!

August 12, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Leah
I am sorry for the delayed response, we are sorry about your questions with our products, Our products are high quality human hair, We have served thousands of happy customers. if you not happy with our product, you can ship it back,the return and refund was guaranteed. i will ask our csr girls to contact you asap, you can also email us service@parahair.com for more help.
Monica
The Parahair Team

Rated 5 out of 5 stars

I found para hair online on line and I…

I found para hair online on line and I really enjoyed their product. Out of curiosity I went through a couple other companies and I have red red hair, The color and the quality did not hold up to parahair and I am back and I know better now. This is one of the best hair companies I have found so far.

July 23, 2022
Rated 1 out of 5 stars

Terrible company

Terrible company. After I received the "hair" I paid $174. for, I immediately contacted them to let them know it was not only the wrong color ( it was orange) it was the worst quality I've ever seen. I've been doing extensions since 1985, so I've seen a lot of hair. This is horrendous. They gave me the runaround & now will not respond to my request for a return mail label. I will never deal with this company again. Extremely disappointed!

July 20, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and even…

Terrible customer service and even worse hair.

June 22, 2022
Parahair logo

Reply from Parahair

Dear Donna chase

I am really sorry to see your problem, you have bought 5 times from our site, you dispute each the time, this time you changed email account to order from us, but we still detect the new order is from you, so we email with you to check if you really need the hair? we will stop to serve you and make the refund, stop here.

Rated 1 out of 5 stars

I feel robbed

I just placed an order for 16" black u tip extentions, and I got the stick tip ones which I can not use. Also my previous order again I ordered black exstentions and I got blonde. I have requested they honor their mistake, and of course they say its my mistake, because they don' t make mistakes, I guess. They never offered any resolution at all. Sad times its just like stealing from someone!

June 22, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Susan
We apologize for the delay in replying, we have double checked the history, you did buy the 16" black i-tip not the u-tip from us, so we did not make a mistake, but you can send it back with a guaranteed return and refund. I will ask our csr girls to get in touch with you asap, you can also email us at service@parahair.com for more help, have a great day!
Monica
The Parahair Team

Rated 1 out of 5 stars

Scam!!

Scam!!! I ordered hair and expedited shipping. I never received my order and have an angry client.
Buyer beware!!!!

June 19, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Tobie

sorry to see your question, i have checked your order has been shipped out already, now it is on the way, you can track it via USPS by tracking num:420802309214490228644008770892, i think you will receive it in a couple of days!

Have a nice day!
Dave
ParaHair Team

Rated 5 out of 5 stars

Great Product

I am happy with the ease of use of the website and the hair itself. I wish shipping was faster, but the quality of the hair is great and it doesn't mat and tangle.

June 10, 2022
Rated 1 out of 5 stars

This is the worst quality hair I have…

This is the worst quality hair I have ever purchased. I have used a lot of companies and para hair has the worst possible ones. The hair feels like synthetic hair. Feels like straw or could be described as horse hair. This hair is not real human hair. It looks dead before you even add any heat, then when you add heat it makes it worse. I paid a lot for this hair and o regret trusting the reviews on here. I ordered 220g and it’s so thin, the top is thick so you can’t tie your hair up and the bottom is thin and dead. AVOID! DO NOT BUY FROM PARA HAIR.

May 27, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Sophie Hook
I am sorry for the delayed response, we are sorry about your questions with our products, Our products are high quality human hair, We have served thousands of happy customers. if you not happy with our product, you can ship it back,the return and refund was guaranteed. i will ask our csr girls to contact you asap, you can also email us service@parahair.com for more help.
Monica
The Parahair Team

Rated 1 out of 5 stars

Non receipt purchase complaint

Love the hair extensions
Never received last delivery
Worst customer service responding
Requesting options to compensate for
No delivery

Requested phone number
Owner name

Dhl told me file claim against para
I was a valued customer

May 25, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Kacie haynes
I am sorry for the delayed response, the dhl show us the photo, they put the parcel in the front of your door, so we can not against with DHL, we will take care of your new order in the future carefully, and i will ask our csr girls to contact you asap, you can also email us service@parahair.com for more help.
Monica
The Parahair Team

Rated 3 out of 5 stars

I love the hair for the most part

I love the hair for the most part. Every time I’ve chose fast shipping, it takes well over two weeks to arrive. It’s nearly impossible to get ahold of any customer service. Also, the hair always smells like fish.

May 20, 2022
Rated 1 out of 5 stars

Absolutely horrible customer service

Absolutely horrible customer service. The hair that arrived to start with was a completely incorrect colour. I emailed them straight away to inform them of this. They said to sell it to a friend if I wasnt happy! This is ongoing for 3 months now. Do not trust them! With a order of 5 items everything was incorrect, wrong or misleading.

May 17, 2022
Unprompted review
Parahair logo

Reply from Parahair

Dear Kacie haynes
I am sorry for the delayed response,the return and refund was guaranteed. i will ask our csr girls to contact you asap, you can also email us service@parahair.com for more help.
Monica
The Parahair Team

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