Parcel Chief Reviews 1,897

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that parcels arrive safely and on time, often sooner than expected. Many highlight the excellent customer service, with staff members described as polite, cooperative, and helpful, providing timely updates and clear communication throughout the shipping process. Reviewers also appreciate the reasonable pricing and transparency, with no hidden charges. However, some customers also noted issues with the inland courier service, experiencing delays in parcels reaching the main hub. A few other people also felt that the company failed to handle delivery-end customs clearance and did not deliver packages on time, leading to dissatisfaction with the overall service and accountability for damaged or missing items.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently highlighting timely and efficient... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, reliable, and... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, responsiveness, and helpfulness.... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and affordable... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, This is AM Wilson from Kochi, Kerala I approach Parcel chief for sending household items and snacks to Germany. They clearly explained through email about what all are the items can be sent and ra... See more

Company replied

Rated 5 out of 5 stars

Recently we had a parcel delivered from india to Germany -All my questions regarding items and procedures were answered in detail that too in a WhatsApp chat which made everything easy for us. - pic... See more

Company replied

Rated 5 out of 5 stars

Another fantastic delivery with ParcelChief! This is my second time sending a parcel from Kerala all the way to my husband in Kenya, and once again, you guys knocked it out of the park. Everything arr... See more

Company replied

Rated 5 out of 5 stars

Very good experience in sending international parcel. This was my second parcel and i am immensely pleased with their services. Their mumbai staff (Sakina & Nadeem) are very polite and cooperative .... See more

Company replied


Company details

  1. Courier Service

Written by the company

Express International Courier Services At Savings Up To 60% from India. Free Pickup & Insurance, Compare Courier Charges via DHL, FedEx, UPS, Aramex, Door to Door Smooth Delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Door to door delivery at lowest prices…

Door to door and timely delivery at lowest prices in market. The team was incredibly supportive and maintained clear, prompt communication throughout. I always felt comfortable asking questions, which made the entire experience smooth and stress-free. A great experience, highly recommended 🙂

July 1, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Vikram Beniwal,
Thank you for your fantastic review!

We're so happy to hear that you had a smooth and stress-free experience with us. It's great to know that our door-to-door service, timely delivery, and affordable prices met your expectations. We're especially glad our team was able to provide you with the support and clear communication you needed. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

Great service as always!

The service here is always satisfying. You never get to complain about anything regarding the schedule or the handling of the parcel. My parcel always come in good condition.

July 1, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Aamena,
Thank you so much for your kind words!

We're glad to hear you're happy with our service and that your parcels always arrive in great condition. We truly appreciate your support!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Honest professional service

Absolutely amazing!! Right from me giving them a confirmation about using their services, till it gets delivered, they take care of every minute detail.
Right from pickup at Coimbatore till delivery in the Netherlands, entire transaction was covered in the amount mentioned by them; and the amount was mentioned once the package reached their office at Mumbai. No additional customs duty payment to be done by me or the receiver. Just handover the courier from my doorstep and transfer the money once it reaches Mumbai and comfortably sit back and wait for it to reach the destination.
I was kept informed about every single step taken. My every call / email was addressed immediately. Though they shared the tracking details with me, they never missed to update the details through mail. The package was received in the Netherlands intact with no damage or any issue.
Thanks a lot for your amazing, patient and professional service.

July 1, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Shanthi Vivekanandan,
Thanks for leaving us such a wonderful detailed review.

We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for recording your precious and honest feedback.

You will be eagerly awaited.
Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

V good service

V good service

April 8, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Rahul Ayyappan,
Thank you for your valuable feedback.

We're delighted to know that the the service rendered to you were good and we hope you'll connect with us again in the future!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Excellent service very fast delivery…

Excellent service very fast delivery thank you so much …happy with your service…

June 23, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Madhu S Kumar Singh,
Thank you for your valuable feedback.

We are glad to know that you experienced fast and quick service by Parcel Chief. We are grateful for the pleasure of serving you.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Second time❤️ Thanks from the heart

Another fantastic delivery with ParcelChief! This is my second time sending a parcel from Kerala all the way to my husband in Kenya, and once again, you guys knocked it out of the park. Everything arrived safely and on time, which is such a relief when sending things so far. And the customer support is awesome. Thanks for making it so easy and reliable! You're definitely my go-to for international parcels.

June 19, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Aswathi Krishnan,
Thank you for reaching out and providing us with your valuable feedback.

We are overjoyed to see you happy and to know that the service rendered to you were excellent and prompt. We aim to answer all the queries at the earliest. Your opinions and suggestions help us to grow better.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Door to door from Chennai to uk

Door to door from Chennai to uk. Repacking done well as my packing just as i know. All updates on timely response , reasonable pricing, overall satisfied both the end.

June 15, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Raja,
We appreciate you sending us your feedback.

We are glad to know that you are delighted with our overall service and you're satisfied with the pricing, packaging and timely response! We aim to uplift the customer service on top priority.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Amazing experience with Parcelcheif

Great experience.
They have Quick & fast courier service.
Initially we were hesitating delivering parcel from Nagpur to UK.
First time we have selected parcelchief but it was superb experience we had with overall journey. It was quick responses for all questions. Parcel reached within 5 working days from Mumbai to UK. Will recommend everyone to use parcelchief service who want things from their home country. 😊 Thanks- Farheen.

June 16, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Farheen Khan,
We're really grateful and appreciate you taking the time to share your experience with us.

Parcel Chief aims to provide hassle-free and effortless services for our valuable customers and ensures on-time delivery as we understand the importance of punctuality. We are overjoyed that our aims have been represented in your experience with Parcel Chief.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Just Good

Reasonable charges, cooperative & reassuring personnel, good coordination, safe & secured delivery to destination.👍👍👍

May 30, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Amir Zaidi,
We're so happy to hear from you!

Parcel Chief sets the aim to uplift the customer service on their Top Priority and it sounds really amazing when we hear the same from your genuine feedback.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Very efficient services.reliable and…

Very efficient services.reliable and trustworthy.i got my packages of around 55kg in a week,time from jammu to singapore.
Will definitely go with their services in future too.

May 15, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sanju Raina,
Thank you for your valuable feedback.

We are overjoyed to see you happy and to know that the service rendered to you were excellent and prompt.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Great service

Great service, quick response to the queries

June 11, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Nino Thekkumthala,
Thank you for your valuable feedback.

We take pride in knowing our customers are happy with their overall experiences.

Best Regards,
Parcel Chief Team!

Rated 4 out of 5 stars

Sakeena was a great assistance through…

Sakeena was a great assistance through all the difficulties international shipping could provide for us. Thank you.

June 5, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Blackstar,
We're so happy to hear from you!

We are overjoyed to see you happy and to know that the service rendered by Sakeena were excellent and prompt.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Seamless communication via…

Seamless communication via Marziya....economic.....good follow up

May 26, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear RM,
We appreciate you sending us your feedback.

We are delighted to know that you had a wonderful experience interacting with Marziya and the services rendered to you were great.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

The customer service is really great…

The customer service is really great and compared to other courier services it’s cost friendly.

May 29, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Kirthika Chandrakumar,
We appreciate you sending us your feedback.

We are delighted to know that you had a wonderful experience interacting with our customer executive and the services rendered to you were great.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Good service and very fast

May 21, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Patel Hardik,
Thank you for your valuable feedback.

We are glad to know that you experienced fast and quick service by Parcel Chief. We are grateful for the pleasure of serving you.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Delivered from Indian to UK

Delivered in good condition and on time.
Would recommend sending parcel from Indian to UK.
Also have competitive courier rates.

May 8, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Ankit Jain,
We appreciate you sending us your feedback.

We are delighted to know that the parcel reaches to you in a good condition and you found our rates competitive! Hope to see you soon again at Parcel Chief.

Best Regards,
Parcel Chief Team!

Rated 4 out of 5 stars

My experience is good

My experience is good

May 20, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Monika Gawande,
Thank you for your feedback!

We're happy to hear that the experience was good. We hope to serve you in the future!

Best Regards,
Parcel chief Team!

Rated 5 out of 5 stars

Good job,Excellent and fast delivery!

Good job,
Pick up Service was efficient.
Excellent service! and fast delivery! I recommend everyone to use these services!
Efficient service with PARCEL CHIEF. Super quick easy way to collect and receive parcel with great customer support! Thank you very much. You were so helpful. I did not have any problem. The price was great. I shall Recommend! to everyone known to me.
also, recommend everyone to use these services!

May 10, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sunil,
Thank you for reaching out and providing us with your valuable feedback.

We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

My experience was great with Parcel…

My experience was great with Parcel chief .

May 6, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Shreyami Gangopadhyay,
Thank you for your valuable feedback.

We're glad that your experience with Parcel Chief was great. We hope to serve you again in the future.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Very good service!

Very good service!

May 8, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Harjeet Rana,
Thank you for the feedback!

We're happy to hear that you found the service good and hope to serve you again in the future!

Best Regards,
Parcel Chief Team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look