Hi, This is AM Wilson from Kochi, Kerala I approach Parcel chief for sending household items and snacks to Germany. They clearly explained through email about what all are the items can be sent and ra... See more
Company replied
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Review summary
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Recently we had a parcel delivered from india to Germany -All my questions regarding items and procedures were answered in detail that too in a WhatsApp chat which made everything easy for us. - pic... See more
Company replied
Another fantastic delivery with ParcelChief! This is my second time sending a parcel from Kerala all the way to my husband in Kenya, and once again, you guys knocked it out of the park. Everything arr... See more
Company replied
Very good experience in sending international parcel. This was my second parcel and i am immensely pleased with their services. Their mumbai staff (Sakina & Nadeem) are very polite and cooperative .... See more
Company replied
Company details
Written by the company
Express International Courier Services At Savings Up To 60% from India. Free Pickup & Insurance, Compare Courier Charges via DHL, FedEx, UPS, Aramex, Door to Door Smooth Delivery.
Contact info
Shop No. 19, Kesarbai Dubey Compound, Teli Galli Cross Road, Andheri East, 400069, Mumbai, India
- +91-969 969 9048
- info@parcelchief.in
- www.parcelchief.in
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent. I am impressed with the speed and reliability of their service. Parcel reached the destination within the promised timeframe and in good condition (but for one packet). Thanks to Marziya, who was very kind and cooperative throughout. I would like to use the service again!
May 8, 2025
Unprompted review
Reply from Parcel Chief
Dear Nagamani K,
We appreciate you sending us your feedback.
We are overjoyed to see you happy and to know that the service rendered to you was speedy and reliable. It is good to hear that you had a wonderful experience interacting with Marziya. We always make sure to avoid and minimize the chance of damage and your feedback help us to grow better.
Best Regards,
Parcel Chief Team!
Trusted and Satisfied Courier Service
The process was seamless from start to finish, with the added convenience of door-to-door delivery and absolute transparency—there were no hidden charges. The packaging was secure and handled with great care, ensuring the parcel reached its destination in perfect condition.
I highly recommend Parcel Chief Courier to anyone in need of trustworthy and timely courier services. Their dedication to customer satisfaction truly sets them apart!.
April 22, 2025
Unprompted review
Reply from Parcel Chief
Dear Vijay Raghavan,
Thank you so much for sharing your experience with us.
We're glad to hear your precious and honest feedback. Parcel Chief aims to provide hassle-free and effortless services for our valuable customers and ensures on-time delivery as we understand the importance of punctuality. We are overjoyed that our aims have been represented in your experience with Parcel Chief.
Best Regards,
Parcel Chief Team!
Highly recommend
Highly recommend parcel chief for a very smooth door to door process.
May 4, 2025
Unprompted review
Reply from Parcel Chief
Dear Firdaus Parveen,
Thank you for sharing your experience.
We take pride in knowing our customers are happy with their overall experiences. Hope to see you again!
Best Regards,
Parcel Chief Team!
This is the second time I'm using their…
This is the second time I'm using their service. No negatives to say. Great customer service and support. It was a pleasant experience to send my shipment to USA without any worries.
April 18, 2025
Unprompted review
Reply from Parcel Chief
Dear Sumith MV,
It is our pleasure to hear your valuable feedback.
We thank you for sharing your experience with us and hope you'll stay connected with us for your future shipment needs.
Best Regards,
Parcel Chief Team!
Reply from Parcel Chief
Dear Vivek Jena,
Thank you for the feedback.
We are glad that you like our service and we hope to serve you in the future too!
Best Regards,
Parcel chief Team!
Reply from Parcel Chief
Dear Wajida Tabassum,
Thank you for the feedback.
We're glad that you find us responsive and hope to see you again!
Best Regards,
Parcel Chief Team!
Excellent service
Excellent service. Good customer support. Best for personal packages
April 22, 2025
Unprompted review
Reply from Parcel Chief
Dear Arun Skt,
Thank you for sharing the feedback.
We're pleased to know that the service provided to you was Excellent and you found our executives supportive. We hope to see you again!
Best Regards,
Parcel Chief Team!
Great Service 👍
First experience with parcelchief serves me great in delivering the packages on time and maintaining the standard quality. Well impressed..😊😊
April 7, 2025
Unprompted review
Reply from Parcel Chief
Dear Reshma,
Thank you so much for taking the time to leave us feedback.
It is good to hear that your first time experience with us was great and the package reached on time. We hope to hear from you again!
Best Regards,
Parcel Chief Team!
Good experience for parcel chef
April 14, 2025
Unprompted review
Reply from Parcel Chief
Dear Uzair Khan,
Thank you for your valuable feedback.
We're glad to hear that your experience with Parcel Chief was good and we hope to hear from you again!
Best Regards,
Parcel Chief Team!
Lost items Shipped to Australia
Lost items Shipped to Australia . Beware!!!!!!
You may not lose all items but some. the unboxing and repacking at their Mumbai office is a grey area. Some nice items are lost and interestingly the cctv footage is shared upon request but the specific cctv footage for the item stolen is automatically deleted according to them.
March 25, 2025
Unprompted review
Reply from Parcel Chief
Dear Haritha K
Thank you for the honest feedback!
We're sorry to hear about your past experience. We always thrive to made several improvements to our handling and security processes to prevent such issues. Also we'd like to clarify that we facilitated the shipment with utmost care and there are certain steps in the international and domestic service that are beyond our control. We appreciate your input—it’s helped us get better.
Best Regards,
Parcel Chief Team!
Swift and reliable
Had to send 30 KG worth of goods to my sister in Australia from India; the parcel was picked up the next day after booking the service. Usually, packaging is done at your doorstep, but since my goods were pretty big, they recommended doing it at their warehouse, which I was okay with. Parcel Chief kept giving me regular updates from when the packaging was done up to when my sister received it. Reasonable rates and swift delivery and reliable
March 14, 2025
Unprompted review
Reply from Parcel Chief
Dear Joyal Olivera,
Thank you so much for sharing your experience with us.
We're glad to hear that your 30 KG shipment to Australia went smoothly and that you were happy with the packaging, updates, and timely delivery. We always aim to provide a reliable and cost-effective service, and it’s great to know we met your expectations.
We truly appreciate your trust in Parcel Chief and look forward to assisting you again in the future!
Best Regards,
Parcel Chief Team!
Seamless experience.
Seamless experience. Had sent about 10Kgs of Sweets and Namkeen to Canada.
April 5, 2025
Unprompted review
Reply from Parcel Chief
Dear Hrishikesh Sarvankar,
We appreciate you sending us your feedback.
We're glad to know that your experience with Parcel Chief was seamless! We hope you'll connect with us again in future.
Best Regards,
Parcel Chief Team!
Great service and pricing
March 29, 2025
Unprompted review
Reply from Parcel Chief
Dear Hanan Hassan,
Thank you so much for taking the time to leave us feedback.
We're happy to hear that you found the service and pricing of Parcel Chief great!
Best Regards,
Parcel Chief Team!
An excellent cargo experience from India to Australia
I was searching to send some printed small books from India to Australia for an affordable rate . Searched lot of websites and contacted many cargo/ courier companies for a reasonable rates . Finally I found Parcel Chief from Mumbai to send my parcel with a very special rate than no one offered either through phone or email. So grateful to Marziya whom I been communicating via email and by messages throughout the journey. She did a great job with her perfect on time communication made the whole process very easy . Items picked up very fast and door2 door delivery was very fast . All items packed well and received in an excellent condition. No damage to anything at all. I am very happy and proud to recommend Parcel Chief to anyone who wants to send cargo/ courier door2 door delivery from India to any country.
Marziya , you did an excellent job..! Keep it up ..!👏👏👏👏
All the very best for the whole Parcel Chief team for the great service you all are doing …!👍👍
March 18, 2025
Unprompted review
Reply from Parcel Chief
Dear Vargis John,
Thanks for leaving us such a wonderful detailed review.
We're absolutely delighted to hear that your books reached Australia safely, quickly, and at a rate that worked for you. It's always our mission to offer not just competitive pricing but also dependable service you can trust.
We’re so glad that Marziya's timely communication and support made your experience smooth and stress-free. We’ll be sure to pass along your kind words to her and the rest of the team.
Your recommendation means a lot to us. Thank you once again, and we look forward to serving you again in the future!
Best regards,
Parcel Chief Team!
Best service with best pricing
I had contacted parcel chief because i had to send some goodies from india to my sister who lives in U.S.A. and without any hassle it got reached within 4-5. Days. Totally recommending their service. The customer care team is also very supportive. Thankyou parcel chief for your service.
March 28, 2025
Unprompted review
Reply from Parcel Chief
Dear Bushra Sayeed Imam,
We're so happy to hear from you!
We're so happy to hear that your goodies reached your sister in the U.S.A. smoothly and within just 4–5 days. It’s great to know our team could make the process hassle-free for you.
We truly appreciate your recommendation and look forward to helping you with your future shipments!
Best Regards,
Parcel Chief Team!
Excellent Service. Would highly recommend
Very impressed with the speed in which Hussein called me after I made an enquiry via their website. Hussein was very knowledgeable and helpful which instilled my trust in using Parcel Chief to move our belongings from Goa to Scotland. I found their rates to b very reasonable. I particularly appreciated the fact that there were no follow up calls or emails, chasing me for a decision. Moving overseas is stressful enough. Our belongings were collected from our doorstep in Goa and delivered to our doorstep in Scotland. Excellent service and would highly recommend them.
September 5, 2024
Unprompted review
Reply from Parcel Chief
Dear TJR,
Thank you for reaching out and providing us with your valuable feedback.
We're so pleased to hear that Hussain was able to assist you promptly and professionally—it’s always our goal to provide helpful support without adding pressure, especially during something as important as an overseas move.
We're glad your belongings made it safely from Goa to Scotland and that the entire process was smooth and stress-free. Your recommendation means a lot to us!
Best Regards,
Parcel Chief Team!
Reply from Parcel Chief
Dear Rajendra Jain,
Thank you for your valuable feedback!
We're pleased to know that you found our service best. We hope to hear from you again!
Best Regards,
Parcel Chief Team!
Can go for their service
It was a great experience using your service.The pick up, the packaging and sending and not missing any products sent made you reliable service.
The service cost as well, seemed quite satisfied when checked with other courier services.
Marziya the poc communicated well right from taking the package till it reach to Adelaide, Was patient enough and answering my query every day whenever I asked whereabouts of the parcel. The service was transparent in showing us how much it weighed and opening and repacking things did not lose any.
It would help if you could have posted us daily at least one update on the parcel where about as the Dtdc was not updated at times.
March 1, 2025
Unprompted review
Reply from Parcel Chief
Dear Haripriya Boini,
Thank you for reaching out and providing us with your valuable feedback.
We're so glad to hear that everything—from pickup and packaging to delivery met your expectations, and that your parcel arrived safely to Adelaide.
Marziya will be especially pleased to hear your kind words. We’re proud of the care and patience she brings to every shipment.
We also truly appreciate your suggestion regarding more frequent tracking updates. Your feedback is valuable, and we’ll definitely look into ways to improve this aspect of our service for an even smoother customer experience.
Best Regards,
Parcel Chief Team!
Customer service was very responsive Ms Sakina
From Mumbai to Toronto my parcel took 21 days. Which was not a good transit time. The only good thing was the customer service from Ms Sakina it was excellent. Hope they improve their carrier services with whom the company works with.
Thank you
March 13, 2025
Unprompted review
Reply from Parcel Chief
Dear Sayyada Vakil,
Thank you for sharing the valuable feedback!
We sincerely apologize for the longer transit time to Toronto and understand how important timely delivery is. We're glad to hear that Sakina was able to provide you with excellent customer service throughout the process.
Please be assured that we are continuously working with our carrier partners to improve transit times and overall service quality. We appreciate your patience and hope to provide you with a much smoother experience next time.
Best Regards,
Parcel Chief Team!
Ship Fast with Care…
I availed the services of Parcel Chief to send a parcel from Chennai to London. It was a Wooden Art Stool with intricate artwork on it and so it had to be shipped with utmost care. I packed the item and informed them. They sent their person to pickup the package from home. Thereafter, Parcel Chief team coordinated seamlessly till the package was delivered to the destination. They were promptly giving me all relevant details whenever I was in touch with their team regarding the package. Their tracking system is awesome and I am happy that the item was delivered in good condition. Overall my experience with Parcel Chief is wonderful👌
March 11, 2025
Unprompted review
Reply from Parcel Chief
Dear Janardhanan R,
Thank you for sharing your fantastic experience with Parcel Chief!
We’re delighted to hear that your wooden art stool was handled with care and arrived safely in London. It’s great to know that our team’s coordination and tracking system kept you informed and reassured throughout the process.
We truly appreciate your trust and kind words, and we look forward to assisting you with your future shipments.
Best Regards,
Parcel Chief Team!
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