Parcel Chief Reviews 1,894

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that parcels arrive safely and on time, often sooner than expected. Many highlight the excellent customer service, with staff members described as polite, cooperative, and helpful, providing timely updates and clear communication throughout the shipping process. Reviewers also appreciate the reasonable pricing and transparency, with no hidden charges. However, some customers also noted issues with the inland courier service, experiencing delays in parcels reaching the main hub. A few other people also felt that the company failed to handle delivery-end customs clearance and did not deliver packages on time, leading to dissatisfaction with the overall service and accountability for damaged or missing items.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently highlighting timely and efficient... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, reliable, and... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, responsiveness, and helpfulness.... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and affordable... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, This is AM Wilson from Kochi, Kerala I approach Parcel chief for sending household items and snacks to Germany. They clearly explained through email about what all are the items can be sent and ra... See more

Company replied

Rated 5 out of 5 stars

Recently we had a parcel delivered from india to Germany -All my questions regarding items and procedures were answered in detail that too in a WhatsApp chat which made everything easy for us. - pic... See more

Company replied

Rated 5 out of 5 stars

Another fantastic delivery with ParcelChief! This is my second time sending a parcel from Kerala all the way to my husband in Kenya, and once again, you guys knocked it out of the park. Everything arr... See more

Company replied

Rated 5 out of 5 stars

Very good experience in sending international parcel. This was my second parcel and i am immensely pleased with their services. Their mumbai staff (Sakina & Nadeem) are very polite and cooperative .... See more

Company replied


Company details

  1. Courier Service

Written by the company

Express International Courier Services At Savings Up To 60% from India. Free Pickup & Insurance, Compare Courier Charges via DHL, FedEx, UPS, Aramex, Door to Door Smooth Delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service with competitive price. I received my parcel intact to New Zealand, on time as committed.

March 3, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Syed Hasan,
Thank you for your kind words!

We're glad your parcel reached New Zealand on time and in perfect condition. It's always our goal to offer reliable service at a competitive price.
Looking forward to serving you again!

Best Regards,
Parcel chief Team!

Rated 5 out of 5 stars

Prompt and professional service

Prompt and professional service. I have been using Parcel Chief to courier parcel from india to UK since 2020 and never been disappointed.
I often order things from Indian e commerce sites and have them delivered directly to parcel chief who pack and courier it to me.
This time I needed the parcel really quickly. I checked if it would be possible to have it in 5-6 days. Husssin was extremely helpful, not only did he pack the contents as requested but also dispatched it as soon as they could. They dispatched it from mumbai, india on Tuesday an it was delivered to me in the UK on Sunday!

February 17, 2025
Unprompted review
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Reply from Parcel Chief

Dear Kathakoli Dasgupta
Thank you so much for your continued trust in Parcel Chief

We're glad that you trust and rely on Parcel Chief since 2020 -- It truly means a lot! We're thrilled to hear that your latest parcel arrived in just 5 days and that Hussain was able to assist you efficiently with packing and prompt dispatch.
We’re glad to be your go-to service for shipments from India to the UK and will always strive to maintain the reliability and speed you've come to expect from us.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Good and affordable Service

Sakeena from Parcelchief helped me throughout the process. All material delivered intact! Smooth delivery.

February 24, 2025
Unprompted review
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Reply from Parcel Chief

Dear Sayali,
Thank you for your valuable feedback!

We're happy to hear that everything was delivered smoothly and in perfect condition. We'll be sure to pass on your appreciation to Sakeena for her support throughout the process.
Looking forward to serving you again!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Highly recommend Parcel Chief for any courier needs, Domestic and International.

We recently used the services of Parcel Chief,
Handled by Sakeena K. and her team for sending several parcels containing household items from our residence in Mumbai, India to our residence in USA and was incredibly impressed with their professionalism and efficiency. Special mention has to be made of the packer Sameer Shaikh - we were impressed with how well he handled the packing of our several cartons.
The process of sending a parcel to USA was very simple, hassle free and cost effective. They offered packaging service at our doorstep and then picked up our boxes and took it to their office to complete their procedures of securely packing, using strong materials and proper techniques to protect items during transit to help prevent damage, weighing and then arranging delivery to the destination.
Their pickup was prompt, communication throughout the process was excellent, and my package arrived exactly on schedule. They used FedEx courier. Their tracking system was easy to use, and the customer service representative, Sakeena, we spoke with was helpful and knowledgeable. Overall, The Courier Service exceeded our expectations and is now our go-to choice for reliable delivery needs."

January 7, 2025
Unprompted review
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Reply from Parcel Chief

Dear Pinky Kasotia,
Thank you so much for your detailed and thoughtful feedback.

We’re truly delighted to hear that your experience with Parcel Chief from Mumbai to the USA was smooth, cost-effective, and exceeded expectations.
Special thanks for recognizing Sakeena and Sameer Shaikh—we’re proud to have them on our team, and your kind words will mean a lot to them. Ensuring your household items were packed securely and delivered safely is always our top priority, and it's great to know we delivered on that promise.
We’re honored to be your go-to courier partner and look forward to serving you again in the future!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

“I had a great experience with…


“I had a great experience with ParcelChief. They packed all my items securely and even re-packed them carefully to ensure everything was well-protected. The service was incredibly quick, and my package reached the UK from India without any issues. Additionally, their rates are very economical compared to other courier services. Highly recommended!”

February 11, 2025
Unprompted review
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Reply from Parcel Chief

Dear Kamini Patidar,
Thank you for your kind words!

We're so glad to hear that your package reached the UK safely and quickly. Our team takes great care in packing and repacking to ensure your items are well-protected, so it's wonderful to know that made a difference.
We truly appreciate your recommendation and look forward to assisting you again in the future!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

The Parcel Chief team really picked and…

The Parcel Chief team really picked and delivered the things without any damage and on time. I would like to suggest the Parcel Chief for shipping goods. Thanks to Sakeena mam.

January 18, 2025
Unprompted review
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Reply from Parcel Chief

Dear Prasanna Kamalakannan,
Thank you for your lovely feedback!

We're happy to hear your items were delivered safely and on time. We’ll be sure to pass your thanks along to Sakeena ma’am. We truly appreciate your recommendation!

Best Regards,
Parcel Chief Team!



Ask ChatGPT

Rated 5 out of 5 stars

I have send a parcel to my friend who…

I have send a parcel to my friend who is living in UK the whole process was so smooth and easy with a good price.
Thank you to Sakeena ma'am who really helped to make the process more smooth

February 7, 2025
Unprompted review
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Reply from Parcel Chief

Dear Gaurav Panda,
Thank you for your kind words!

We're glad to hear the process was smooth and affordable for you. A big thanks to Sakeena ma'am for her support—your appreciation means a lot!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Reliable and efficient service provided…

Reliable and efficient service provided by the courier company. Parcel reached sagely

February 5, 2025
Unprompted review
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Reply from Parcel Chief

Dear Neeru,
Thank you for your feedback!

We're glad to hear your parcel arrived safely and that you found our service reliable and efficient.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Great logistic partner for imports from India

My first time with ParcelChief was a very good one. Better price than my Indian supplier, very good communications and reliable! (last two are not common for India is my personal experience over 10+ years)

January 16, 2025
Unprompted review
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Reply from Parcel Chief

Dear Ed Groenendijk,
Thank you for sharing your experience!

We're thrilled to hear your first time with ParcelChief was a positive one. It's great to know we could offer you better pricing and reliable service—especially where it truly matters.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Excellent experience

It was a quick and hassle free experience.
Highly recommended

January 2, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Aditya Singh,
Thank you for the great feedback!

We're glad to hear it was a quick and hassle-free experience. We truly appreciate your recommendation!

Best Regards,
Parcel Chief Team!

Rated 4 out of 5 stars

I was really looking for sending a gift parcel to UK

I was really looking for sending a gift parcel for my daughter to UK from India. I got responses from courier companies including Parcel Chief courier services. From the very beginning Sakeena of Parcel Chief over email guided me efficiently informing the services and mandatory things to do from my end.
I opted for sending parcel through Parcel Chief by the guidance given by Sakeena and my International parcel was delivered to my daughter Promptly and punctually. The timely information's and guidance given by Sakeena, I was able to achieve this. I take this opportunity to thank Sakeena and the team behind the Parcel Chief for hassle free handling of the Parcel. The DPD UK parcel service have fulfilled their part effectively.

January 26, 2025
Unprompted review
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Reply from Parcel Chief

Dear Rehim Hussain,
Thank you so much for your detailed and heartfelt feedback!

We're truly glad to hear that your gift parcel reached your daughter in the UK promptly and without any hassle. Sakeena and our team are grateful for your kind words, and we're happy we could assist you every step of the way. Your trust and appreciation mean a lot to us!

Best Regards,
Parcel Chief Team

Rated 5 out of 5 stars

One of the best courier service for UK

One of the best courier service for UK. Really prompt and helpful

January 29, 2025
Unprompted review
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Reply from Parcel Chief

Dear Umang,
Thank you for your kind words!

We're glad you found our service prompt and helpful. It's our pleasure to serve you!

Best Regards,
Parcel Chief Team!


Rated 5 out of 5 stars

The parcel was properly packed and send…

The parcel was properly packed and send on time from parcel chief , no complains on my part , brilliant arrangement by them .

January 29, 2025
Unprompted review
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Reply from Parcel Chief

Dear Prabhu Kanchan,
Thank you for your kind words!

We're glad to hear everything went smoothly and that you were happy with the packing and timely delivery. We truly appreciate your support!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Great service and fast delivery.

Great service and fast delivery.

Highly recommended

January 18, 2025
Unprompted review
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Reply from Parcel Chief

Dear Hariz Muhammed,

Thank you! We're happy to hear you were pleased with our service and speedy delivery. Looking forward to serving you again!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Amazing packing

Amazing packing, cordination and safely delivered.

If you want to courier always choose Parcel Chief!

Fully professional!

January 19, 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Rehan Rizvi,
Thank you for the fantastic review!

We’re thrilled to hear you appreciated our packing, coordination, and safe delivery. Your recommendation means a lot—Parcel Chief is always here to serve you professionally!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Handled my recent consignment to Canada…

Handled my recent consignment to Canada professionally and courteously on all fronts like pick up repack, deliver and communication. The incharge is quite cooperative and customer friendly.

January 8, 2025
Unprompted review
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Reply from Parcel Chief

Dear Ramanath Kuppa,

Thank you for your wonderful feedback! We're glad to hear your consignment to Canada was handled professionally and with great communication. We’ll be sure to share your kind words with the team. Your satisfaction means a lot to us!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Great work 👍

January 5, 2025
Unprompted review
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Reply from Parcel Chief

Dear Ajay Nehra,

Thanks a lot! Glad you’re happy with our work!

Hope to see you again

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Really efficient

Satisfied with their service

December 30, 2024
Unprompted review
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Reply from Parcel Chief

Dear Hussain Ali Hemani,
Thank you for your feedback!

We're happy to know you’re satisfied with our service.

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Speedy delivery.

Speedy delivery.
Mr Hussain helped with the process and ensured seamless experience.

December 11, 2024
Unprompted review
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Reply from Parcel Chief

Dear Shardul Tawde,
Thank you for your feedback!

We're glad Mr. Hussain could assist you and that you had a seamless, speedy delivery experience. We appreciate your support!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

The best journey your parcel can ever experience!

When it comes to the international deliveries, ParcelChief has always been my #1 choice.

With the attractive shipping rates & prompt service, sending a parcel to the UK or any other country is super convenient, while their service picks the parcel up from your doorstep and sends it reliably.

ParcelChief always provides timely updates to the parcel currently under transit. The packaging is also sturdy and parcels do reach safely to their destination.

I recommend ParcelChief to anyone seeking foreign deliveries 👍🏻

November 23, 2024
Unprompted review
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Reply from Parcel Chief

Dear Dhanesh Katre,

Thank you so much for your glowing recommendation! We're delighted to be your #1 choice for international deliveries and to hear that our rates, service, and updates make sending parcels easy and reliable. Your trust means the world to us!

Best Regards,
Parcel Chief Team!

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