Parcel Chief Reviews 1,894

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that parcels arrive safely and on time, often sooner than expected. Many highlight the excellent customer service, with staff members described as polite, cooperative, and helpful, providing timely updates and clear communication throughout the shipping process. Reviewers also appreciate the reasonable pricing and transparency, with no hidden charges. However, some customers also noted issues with the inland courier service, experiencing delays in parcels reaching the main hub. A few other people also felt that the company failed to handle delivery-end customs clearance and did not deliver packages on time, leading to dissatisfaction with the overall service and accountability for damaged or missing items.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently highlighting timely and efficient... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, reliable, and... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, responsiveness, and helpfulness.... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and affordable... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, This is AM Wilson from Kochi, Kerala I approach Parcel chief for sending household items and snacks to Germany. They clearly explained through email about what all are the items can be sent and ra... See more

Company replied

Rated 5 out of 5 stars

Recently we had a parcel delivered from india to Germany -All my questions regarding items and procedures were answered in detail that too in a WhatsApp chat which made everything easy for us. - pic... See more

Company replied

Rated 5 out of 5 stars

Another fantastic delivery with ParcelChief! This is my second time sending a parcel from Kerala all the way to my husband in Kenya, and once again, you guys knocked it out of the park. Everything arr... See more

Company replied

Rated 5 out of 5 stars

Very good experience in sending international parcel. This was my second parcel and i am immensely pleased with their services. Their mumbai staff (Sakina & Nadeem) are very polite and cooperative .... See more

Company replied


Company details

  1. Courier Service

Written by the company

Express International Courier Services At Savings Up To 60% from India. Free Pickup & Insurance, Compare Courier Charges via DHL, FedEx, UPS, Aramex, Door to Door Smooth Delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My package arrived quickly like i…

My package arrived quickly like i booked on 8th nov and received on 12th november so It is very fast never expected that also I would like say that only the pickup service from home took 2 days otherwise it was just 2 days delivery I can't even imagine like how fast it was but anyways please improve your home pick-up services then you will be worlds fastest courier shipping companies I bet on that.

November 12, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Customer,
It is our pleasure to hear your valuable feedback!

We’re thrilled to hear your package was delivered so quickly. We appreciate your suggestion about improving the home pickup service and will work on it to enhance your experience further. Your kind words mean a lot.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Right from the time of enquiry @ parcel…

Right from the time of enquiry @ parcel to Germany till reaching the parcel all deals and updates given by Mr. Hussain was very much appreciated.
Packing staff Mr. Khan was very helpful and well behaved.
Our consignment reached to the destination on promised time.
Thank you Team Parcel Chef.
🙏🙏🙏

October 15, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Susan,
We appreciate you sending us your feedback!

We're delighted to hear about your positive experience and that Mr. Hussain and Mr. Khan were so helpful throughout the process. It's great to know your consignment reached Germany on time.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Best parcel service

I've been using Parcel Chief service for 3 years now for sending parcels overseas. Every time Parcel Chief has provided the most reliable and consistent service for a really competitive price. Starting with regular calls and email follow up regarding the price and method of collection to arranging pickup to delivering the package on time. The ease of communication and tracking is unmatched. I have to commend every staff over at Parcel Chief for providing the best customer service out there .
Thank you Parcel Chief for providing the best service. I'm giving 5 stars because 6 stars is not available.
I'm a happy customer and I would recommend Parcel Chief to everyone.

October 7, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Ravi,
Thank you for your kind words!

We’re thrilled to have you as our loyal customer for 3 years having consistent satisfaction with our service, competitive pricing, and seamless communication. Your kind words about our team mean a lot, and we’re grateful for your recommendation.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Services of Hussin were excellent he is…

Services of Hussin were excellent he is pactual, cooperative and very good in his job of packing the packets of ood sizes.

October 11, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Nayan,
Thank you for your valuable feedback!

We're delighted to hear that Hussain provided excellent service with punctuality and care in packing. Your satisfaction means a lot to us, and we look forward to serving you again.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

First time arranged shipping from India…

First time arranged shipping from India to New Zealand myself. Was a bit skeptical at first but thanks to Sakeena Khan who responded to all my queries..Smooth process and clear communication. Received my parcel within 2 weeks.Highly recommend Percel Chief for International shipping

October 23, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Nisha,
We appreciate you sending us your feedback!

We're delighted to hear your parcel reached New Zealand within 2 weeks and Sakeena Khan could assist you and make your first shipping experience smooth and stress-free.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

I hv been using Parcel Chief services…

I hv been using Parcel Chief services for almost 6 years now. Very dependable services and will recommend it all.

October 2, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Parameswaran,
Thank you for your valuable feedback!

Thank you for your continued trust and loyalty over the past 6 years! We’re thrilled to hear that our services have been dependable, and we truly appreciate your recommendation.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

One of the best for India to UK

Superb customer service, Great pricing and SUPER QUICK Deliveries all across UK from India. It took just a week for my parcels to reach my family in the UK.

October 1, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Vedant,
Thank you for your valuable feedback!

We are glad we could get your parcels to the UK in just a week and ou enjoyed our customer service, competitive pricing, and super quick deliveries.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

The overall experience…

The overall experience was good while using the services of Parcel Chief for international shipments. However, in few occasions I was concerned about the type of items they refused to include in the list. Overall, it’s been a great experience in terms of shipment times and there were no damage too. I recommend this service.

September 19, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Naba,
We're so happy to hear from you!

We're glad to hear that you had a great experience with our shipment times and that your items arrived undamaged. We understand your concerns regarding certain items, and we'll take your feedback into consideration for improving our service.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Good service

Good service

September 26, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Arun,
Thank you for your valuable feedback!
We're thrilled to hear that everything went smoothly and you had a good experience with Parcel Chief.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Everything was smooth as butter!

Everything was smooth as butter!! I actually had documents' that needed to reach S.Korea. I was so worried, but it did reach on time, even before the due date. so, I am very grateful to Parcel chief for the smooth guidance and also updating throughout this process. Thank you.

September 20, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Aien,
It is our pleasure to hear your valuable feedback!

We’re thrilled to hear that your documents reached South Korea on time, even ahead of schedule. It’s great to know that the process was smooth and you were kept updated throughout.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 4 out of 5 stars

Good service

The team is good , the parcel was a bit delayed but the service was good

September 12, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Ekta,
Thank you for your valuable feedback!

We’re glad to hear that you were satisfied with our service, despite the delay. We’ll continue working to improve our delivery times and appreciate your understanding.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Excellent service

September 10, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Vrishali,
Thank you for your valuable feedback!
We're thrilled to hear that everything went smoothly and you had an excellent experience with Parcel Chief.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Services provided by Parcel Chief is…

Services provided by Parcel Chief is excellent. I send a parcel of 30 kg to my son in Oxford, UK. Parcel reached in time and in excellent condition. Rates are also best. Mr. Hussain of Parcel Chief provided all informations and assistance at each stage till material reaches at destination. Thanks to Mr Hussain and Parcel Chief.

September 23, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Arun,
We're so happy to hear from you!

We're delighted to hear that your 30 kg parcel reached Oxford on time and in excellent condition. It's great to know that our rates and Mr. Hussain's support met your expectations.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Seamless and economic

This is the second time I am using Parcel Chief and both the times, my experience was great! First time was for a huge load of about 75 kg and second time was for just 5.5 kg. I got great prices both the times.
Hussain was very prompt in arranging the pickup and processing the payment. Very good communication through email. From door-step pickup to door-step delivery everything was seamless.

September 10, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Harisankar,
Thank you for trusting us again and sharing your experience!

We're thrilled to hear both shipments, big and small, were handled seamlessly and at great prices. Mr. Hussain and the team truly appreciate your kind words.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

It was good service

It's was good service parcel reached before time

September 10, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Rachana,
Thank you for your valuable feedback!

We're glad you found our service good with on-time delivery.
Looking forward to assisting you again!
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Honest

Honest, helpful and constructive planning in delivering items

September 26, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Anitha,
Thank you for your valuable feedback!

We're glad you found our service honest, and helpful with on-time delivery.
Looking forward to assisting you again!
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Good service for sending parcel abroad

Good service for sending parcel abroad. Commitment oriented people as far as I have experienced and they will honour the commitment given. Proper updates were given regarding the parcel and always get a reply for the email sent and that is the best quality I like in them.

September 5, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear BJ,
Thank you so much for taking the time to leave us feedback!

We’re glad to hear that you appreciated our commitment to timely updates and responsive communication. Your satisfaction is our priority, and we’re happy to know that our service met your expectations.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Excellent service

I send my parcel from India to UK through Parcel Chief .Their service was excellent. A special thanks to Sakeena Khan from Parcel chief who responded to all my queries.I really recommend Parcel Chief to everyone who would like to send things abroad .

September 9, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Athira,
Thank you for your valuable feedback!

We're thrilled to hear that your experience with Parcel Chief was excellent and that Sakeena Khan provided great support. Your recommendation means a lot to us.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 5 out of 5 stars

Excellent Service & cheapest

September 23, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Habeebur Rehman,
Thank you for your valuable feedback!

We're glad you found our service excellent with reasonable price.
Looking forward to assisting you again!
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

Rated 4 out of 5 stars

Reliablle & Affordable International courier service,Door to Door,ing &…

I found Parcel Chief quite caring & Reliable in handling International parcels from Door to Door,which relieves lots of headache to many citizens.Their courier partners are top notch & they take care for Optimising the Costing of the Shipment too.Have used their services recently for delivering 1 Parcel from Hyderabad to Athens,GA,USA,which took nearly 20 days,but they have capability to reduce the timeframe,I believe, Overall Good service,

September 16, 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sanjiv,
Thank you so much for taking the time to leave us feedback!

We’re glad to hear that you found Parcel Chief reliable and caring in handling your international shipment. We appreciate your understanding regarding the delivery time and will continue working to optimize our services.
If there's anything else we can assist you with, please feel free to let us know.
Thank you for choosing Parcel Chief!

Best Regards,
Parcel Chief Team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look