www.parkbcp.co.uk Reviews 2,073

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

i recently paid for meet and greet at one of the LHR terminals. Unfortunately the airline has changed our flights to go from another terminal. I asked BCP if i could cancel for a total refund and th... See more

Rated 4 out of 5 stars

We normally use the Meet & Greet parking at T2, but thought we give the new multi storey car a go. Good directions given to the car park. No problem gaining access, but ended up parking on the top flo... See more

Rated 3 out of 5 stars

Used Bournemouth. Access and leaving is easy using the advance booking system but the exits could be clearer marked, especially at night. I noticed a couple of vehicles obviously trying to find the wa... See more

Company replied

Rated 4 out of 5 stars

Happy with BCP but Manchester Airport parking prices have become a joke. No problems on this occasion but share a previous concern that stickers on bus windows make it difficult to see stop numbers an... See more

Company replied

Company details

  1. Parking Lot

Information provided by various external sources

BCP has been the airport parking specialist since 1978. That means we've been around for over 30 years, so be sure to make the most of our expertise and know-how. You can trust BCP to find an airport car parking option that meets your needs at a price that suits your pocket.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great Service

We have used this site to book our parking several times and never fails to deliver great service. Would definitely recommend and will use again.

March 8, 2020
Unprompted review
Rated 1 out of 5 stars

Crooks

Our flight to Hong Kong was moved by our airline because of the virus outbreak.
BCP refused to change / cancel / refund our parking booking.
They took my money without providing a service, then asked me to write them a review!
0 Stars.

March 5, 2020
Unprompted review
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Reply from www.parkbcp.co.uk

We're sorry to hear you've been affected by the Covid-19 outbreak, unfortunately we are unable to refund certain bookings if they have been made for a non-flexible product or are within 24 hours of starting, this is outlined in our Terms and Conditions and unfortunately many of our suppliers are not allowing us to claim refunds or make amendments for bookings relating to the outbreak.

We are sorry that we were unable to assist you any further. 😔

Rated 1 out of 5 stars

Phone Staff Don't Listen

We have used BCP / Purple Parking at Gatwick twice in the last three months. On the first occasion, we rang as instructed after we had collected our suitcases, and made our way to the collection point, but had to wait an additional 10 minutes - annoying as everyone else seemed to have their car waiting for them.
On this last trip, we again rang and emphasised that we were at Gatwick NORTH terminal. We arrived at the collection point, but our car was not there. I rang once more and was told that our car would be there in 2 minutes, again I made sure it was coming to the North Terminal. 10 minutes later Purple Parking rang to state that my car was at the SOUTH terminal. Eventually the car was correctly delivered, 45 minutes after my first phone call.

March 4, 2020
Unprompted review
Rated 3 out of 5 stars

My only issue with this purple park was…

My only issue with this purple park was shuttle bus insufficient space for luggage does not accommodate anywhere near enought in comparison to seats all aisle full not safe , disconfort for all.
Also return driver miserable , parked wrong side of queue at bus stop which caused queue to board incorrectly.

March 3, 2020
Unprompted review
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Reply from www.parkbcp.co.uk

We're sorry that you're disappointed and felt the need to leave us this feedback about your experience. We really appreciate you being open and honest about the service of the carpark . We use the feedback you've given to improve the experience for future customers.

I have passed all comments on to our commercial department. This team will actively monitor any complaints we get of a similar nature in the coming months to ensure this is not a reoccurring matter and take further action if it is found to be.

Rated 2 out of 5 stars

Poor service at Exeter Airport had…

Poor service at Exeter Airport had to pay £2 to get out of carpark when offloading luggage ( 10 mins ) and another £2 to recover luggage when collecting car Plus no text message received to know where key was UNTILL leaving car park after being helped by another driver no car park staff on hand at 7pm ( outside office hours ????? VERY POOR!
Reply received ": fill in form " to investigate...…. NO Form To Fill in
Booking Ref LJ80A

March 3, 2020
Unprompted review
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Reply from www.parkbcp.co.uk

Good Afternoon, really sorry to hear of your experience at the car park. So we can look into this further for you would you please be able to fill in the following form so we can investigate this and get back to you? Thank you. 🙂 https://help.holidayextras.co.uk/hc/en-gb/requests/new

Rated 5 out of 5 stars

Very pleased with the parking facility

Very pleased with the parking facility, However. On our return we one of our cars suffered a flat battery and we struggled badly to find out how to get in touch with BCP. We scoured the all of the paper work and even searched the car park on all levels to see if there was a point of contact to inform BCP that we had broken down and were waiting of assistance arriving. We even phoned their number provided on the documentation and seemed to go round and round listening to advice that wasn't very helpful. eventually our AA technician found a contact and we eventually got sorted after almost 2 hours.
A TIP, Make sure you have a contact number for BCP should this happen to you. I wish we had as we still had 170 miles to drive after the ordeal and the night flight from Orlando.

March 1, 2020
Unprompted review
Rated 1 out of 5 stars

BCP car park

BCP, Birmingham international /Having used this service many times and have recommended it to various people ,Normally have no problems using this car park on entry or exit , however on this occasion , disappointed on trying to exit , vehicle reg recognition didn’t seem to be working and barrier didn’t lift so tried next barrier which didn’t lift either on which other vehicles arrived and seemed to be same position so , pressed intercom(help) to which other vehicle had done same. , after two vehicles went through was able to talk to car park assistance to give vehicle registration , before allowed out , adding stressful 10 mins to journey.
May consider using taxi next time.

March 1, 2020
Unprompted review
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Reply from www.parkbcp.co.uk

So sorry to hear about your problem exiting the car park and this adding a further 10 minutes to your journey home. We are pleased to hear that having used this service many times, you usually experience a smooth process and can only apologise on this occasion it wasn't the case.

We shall feedback to the car park in case they were having a few problems with their exit barrier so this doesn't happen again.

We hope you had a wonderful holiday? 😀

Rated 5 out of 5 stars

Excellent Service

We stayed at the Premier Inn and used the parking company there...From start to end the process was quick and efficient and the service from the staff we dealt with at the hotel was without fault. I was a bit hesitant about finding the entrance but it was easier than expected and instructions were brilliant as were the instructions back to the car park once we arrived back into the UK. Collecting the car took seconds and again staff were excellent. We paid an excellent price and stayed at the Premier for one night before we departed from UK and that was brilliant...Overall would we use this hotel and car parking facility again the answer is a big fat YES.

February 28, 2020
Unprompted review
Rated 2 out of 5 stars

Very difficult to find upon dropping…

Very difficult to find upon dropping off as there is a lot of building work going on at the Premier Inn car park. The procedure seemed chaotic and did not instill us with confidence that we would get our car back. The drop off location was walking distance to the terminal. The collection process was even worse. The ticket we received with a code on did not match any records they had. Our hearts sunk because we thought that we had been scammed. They did manage to find our car thankfully. The whole process is not slick nor professional. Not sure I’d recommend nor use this service again.

February 25, 2020
Unprompted review
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Reply from www.parkbcp.co.uk

We are really sorry to hear that this has happened, it certainly does not sound like the usual service provided. 😞 If you would like to file a complaint so this can be looked into further for you please fill in the following form and our customer team will be back in touch. 🙂
https://help.holidayextras.co.uk/hc/en-gb/requests/new

Rated 5 out of 5 stars

First time we have used Viking

First time we have used Viking. Easy to find, pleasant staff. Quick and easy access to the airport both when going and when being picked up, camera in the bus stop lets them see you are there.
Would recommend and will use again

February 24, 2020
Unprompted review
Rated 3 out of 5 stars

We frequently use the Meet and Greet…

We frequently use the Meet and Greet facility at Manchester air port and have been very satisfied with the service and costs.
Recently we used the same service at Heathrow terminal 3 for the second time,the first last year was fine but this year on Feruary 20th we had great difficulty retrieving our vehicle as staff had allowed vehicles arriving to set down in clearly marked no parking area whilst unloading their vehicle making it impossible to reverse my vehicle into the exit lane,
Attending staff did attempt to guide me while trying to reverse out but this took some time and held up other drivers wishing to exit.
The service provided by Purple Parking could have been better had they ensured cars arriving to drop off their vehicle park in the clearly designated baysk

February 21, 2020
Unprompted review
Rated 2 out of 5 stars

Very disappointing this time.

Very disappointing this time.
Used many times with no problems at all,but this time:
Could not get in on arrival due to roadworks, tried to follow diversion signs and ended up in Wythenshawe ,had to use satnav to get route back to Thornley Lane entrance (my wife tried phoning but couldn't get through).
On return couldn't find EXIT due to barriers in way, eventually following another car to exit barrier which didn't raise. Had to use intercom to get out!

February 19, 2020
Unprompted review
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Reply from www.parkbcp.co.uk

We're sorry to hear you had a bad experience with us. Feedback is really useful to us so we can let out suppliers know what our customers think and work with them to make future experiences better. We hope that despite this you still had a wonderful trip away. :)

Rated 2 out of 5 stars

Arriving a Jet 1 car park at Manchester…

Arriving a Jet 1 car park at Manchester was pretty easy, finding a space was a bit more difficult, and getting the bus to Terminal 1 again easy as the buses are every few minutes during the day. However, our return flight arrived at 1:45 am and we spent 35 minutes standing at the bus stop in the freezing cold waiting for the bus to appear.
Not impressed with that at all, especially since our flights were noted in our booking so there's really no excuse not to know that there would be customers waiting to get back to their cars!

February 18, 2020
Unprompted review
www.parkbcp.co.uk logo

Reply from www.parkbcp.co.uk

We are really sorry to hear that this has happened, it certainly does not sound like the usual service provided. 😞 If you would like to file a complaint so this can be looked into further for you please fill in the following form and our customer team will be back in touch. 🙂

https://help.holidayextras.co.uk/hc/en-gb/requests/new

Rated 5 out of 5 stars

Cheapest I found online and no problems whatsoever

this was the cheapest price I could find online (with a trusted seller). I cannot fault the service in any way. Instructions to the site were good (although the drive along the last road to the site was a bit further than I was expecting and I thought I'd taken the wrong road for a while until the entrance finally appeared on my right.
Check in was easy - staff were there to greet every new car arriving and show them what to do. Transfer by bus was fine - buses ran every 20 minutes. It's a bit of a hike from the drop off point at Gatwick North to the terminal building, so grab a trolley if you can find one.
Return was good - the first bus was rammed when we arrived so we waited for the next one which was pretty empty. At the car pickup, our keys were returned to us and our car was waiting just outside.
Completely trouble free and I would recommend Purple Parking to others.

February 17, 2020
Unprompted review
Rated 5 out of 5 stars

Once again perfect service

Once again, you have excelled yourself. Staff friendly and efficient. Car parked close to reception.
Thank you for a wonderful hassle free service

February 13, 2020
Unprompted review

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