Parkdean Resorts Reviews 

West bay would be my choice of place to visit, it’s in a brilliant location and I’ve visited serval times over the past few months, however we attempted to rearrange our latest visit due to our motorhome breaking down and they wouldn’t allow a change in date.

Very quick and easy to book.Variety of accommodation to suit different needs.Payment methods are great,we chose direct debit option to spread the cost so we don't have a big payment before our holiday.
St Margaret's Bay is a beautiful location we are returning customers.
Definitely the easiest booking ever 👍highly recommend x

Do not buy a caravan from Parkdean. It's a dreadful company to deal with, full of smarmy sales boys. We bought a static caravan in 2024 but due to severe disability we could no longer use it so had to sell. Parkdean had no interest in buying it back and said they would take a 15% seller's fee plus VAT off a sale even though they weren't involved in the sale. I'd call this daylight robbery. This did get overturned when my MP wrote to them after which they started grovelling saying they want to help us. We did eventually sell the caravan at a loss of over £40 ,000. Staff at Parkdean are only interested in you if you're buying, they couldn't care less if you're not. Also, we had to shop around as their suppliers charge much more for commodities/utilities such as insurance and draining down before site closure. They have absolutely no loyalty to owners, we were told this quite soon after purchase but found out how true that was. We sold with over 5 months site fees remaining which they refused to reimburse. Disgusting company.

We stayed at regent bay morcombe 17th til the 21st August first impression over flowing bins .we went to reception and received our keys to a bronze dog friendly caravan it was heavenly stained carpets cigerette hole and big stain on the buffet a very old dated sofa dirty undersink pipe that looked like it had been fixed and not cleaned up .we paid 450 pound to stay in wait id describe has a sess pit we left after two days I couldn't stay there any longer

So i asked for a extra day they wanted £87 but it cost me £177 for 4 nights at Carmarthen Bay Holiday Park. i think the price for 1 night is disgusting when over 4 days it comes to £44.24 that includes early check in. And i havnt got there yet. i cant cancel because i didnt put cancellation on

All I can say is if you’re thinking of going here don’t go !! The accommodation is disgusting so so dirty even after complaining and cleaners coming again. The place is still filthy. The mould on walls the wallpaper hanging off holes in the wall just overall the most abysmal place. The hygiene in the park is also awful the toilets are so disgusting I wouldn’t even use them. The whole place smells of wee. Swimming pools were so filthy I felt sick walking in. You can’t get booked onto any activity so you have to queue up and it took 2 hours queuing to go swimming. Overall the worst holiday park I have ever ever stayed in. We spent as much time out of the park as possible n

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Really quick and easy booking process with Parkdean Resorts. I booked our stay at Vauxhall Holiday Park using my Blue Light Card discount, which was a great bonus. Everything was straightforward, and we’re now looking forward to our stay in February 2027! 😊

The caravan was filthy it was not cleaned.The entertainment hub was filthy if smelt of a public toilet complete disquisting.woman who works in boathouse restaurant chelsea extremly ignoranant and not nice.2.30 on 18th august wrestling was horrible it was like an adult movie the words and actions that both the referree and 1 of the wrestlers were using were vile and they should both be reminded it is a kids holiday site.DO NOT USE PARKDEAN.FILTHY AND DISQUISTING

Only reviewing the booking process up to now.
The lady was so helpful but the only downside was I needed an accessible caravan and 2 others for carers and had to pay two lots of location fees so the carers caravans could be near to the disabled clients one. So each carers caravan had an extra £35 charge.

Accommodation tired. Location good for other beautiful beaches. Entertainment okay. Arcades are the inspiration on these sites. Pool good, outdoor and indoor. Time slots fair. Staff helpful when needed. Food and drinks expensive. Shop excellent, but convenient prices. WiFi okay in public areas. Chalet WiFi access nonexistent. Activities expensive

Absolutely amazing holiday at Trecco bay the troopers dani Kelsey and the rest was absolutely beyond amazing with there shows and how kind they were and all the bar staff and security was great and the reception staff was so helpful and polite

We had a fantastic stay and we had a lovely few days out

I have given it a one star purely because it doesn’t give you the option to rate ZERO! So my story starts as a child abused by our father and grandfather. 3 years ago my sister took her own life after taking our abusers to the CID. The case was dropped but I am fighting tirelessly to make sure there will be justice and my sisters statement will be read in court, as the last means for her voice to be heard. This situation has caused near death asthma attacks and suicidal intentions to be with her. Last week I was admitted with yet another threat to my life with asthma and was only discharged under the care of the community psychiatric team. During this episode where I am not fully myself I paid £135 for a week in a tent through parkdean as I felt in that moment it made me feel normal. On reflection it was ludicrous, unhealthy and possibly not ideally the place to be when you are already feeling suicidal. Contact Parkdean sending discharge letter which backs up all this and opened up about my past and present journey. Got told
Sorry we can’t refund a grass pitch I booked less than a week ago due to refund policy. Explained every penny counts and begged for a refund. Was told they had to be fair to all customers, my response was if I was asked by parkdean as a customer can we show this lady a little support, empathy and understanding and give a refund of £135, I don’t think they would have one objection! It’s GREED stop blaming your customers and using them as an excuse for your lack of care, I sincerely hope you never ever have to go through what I am at present. The want to be here everyday is a struggle and all you think is important is £135. £135 I might need to get justice for me, my sister and others like me!!! Parkdean is a disgusting and most certainly not a family holiday as they would all like us to believe. If you agree with please I reach out to post a message on any social platform you can and expose the disgusting attitude of this company. WE ARE SURVIVORS ALTHOUGH AT TIMES WE MAY NOT THINK IT BUT WE ARE!! No thanks to parkdean!!!!!!!!!!!!!!!

Booking number 12785910!!

Good luck parkdean! Disgusting

What a fantastic holiday! The entertainment staff were all amazing! They made the holiday for the children and the adults!
The manger of the entertainment staff is fantastic at his job! Hes great with kids and adults!

It’s a shame the fish and chip shop want open when we was there, and waited 1.5hours a a pizza

Heacham Beach - booked Gold Premium for 4 nights. The caravan was absolutely filthy!! Also not well maintained at all. Curtain pole hanging off, screws in carpet track had screws sticking up between twin bedroom and hall, my niece cut her foot.
The dust wasn’t just surface dust, it was long standing ground in dust all over. Skirting was filthy, upholstery was black with grime. The level of cleanliness was abysmal. What on earth gets cleaned by “a dedicated team of cleaners” is beyond me! It just doesn’t get cleaned. Certainly not as advertised that’s for sure. If that was Gold Premium, I’d hate to think what the lower band vans are like!! The restaurant and showbar was no better, all dirty. This company should be ashamed of themselves for the amount they charge for such disgusting filth! I will never return or recommend and I will be taking this further!

Great place

Excellent facilities and staff are extremely helpful, safe and secure site

Always great deals! Excellent locations! Love Parkdean, the best staff make the stay amazing!

WAS GIVEN WRONG INFO ABOUT ID BY 3 DIFFERENT PEOPLE WHEN I BOOKED BY PHONE.Told I could use bus pass as passport had expired.Totally unhelpful after paying in full.Only resolved when I asked for money back.Unable to see bingo numbers on big screen as rack of guitars in front of it.They would not move them as they said they were for next act.Hard of hearing and not good eyesight so needed to see large screen.Told to just manage after paying £20 to play.Paid cash upfront for holiday and as soon as they had money they were totally unhelpful.

If I could give-5* I would! Paid over 1k for a golden premium only to be given a bronze caravan! We have always had golden caravans previously so wanting an extra special treat was ruined with the standard. Customer service was poor and wouldn’t even let me speak. Enjoyed Cornwall but definitely wouldn’t visit lizard point resort again