Parkdean Resorts Reviews 

During our stay, the caravan had a strong urine smell in the carpet from the moment we arrived. Although the housekeeping team attended several times to clean the carpets and an ozone treatment was carried out, the smell remained throughout our holiday.

I reported the issue to reception on two separate occasions, but despite the ongoing problem, we were not moved to alternative accommodation. This was particularly disappointing as the issue was never fully resolved.

The situation had a significant impact on our family, especially my autistic brother, who did not understand that the carpet was unhygienic and would regularly roll around on it. As a result, we had to shower him repeatedly, causing unnecessary stress and disruption during our holiday.

We also observed other guests at reception complaining about sewage smells, which suggested that odour-related issues were affecting more than just our accommodation.

Given the extent of the issue, the distress caused, and the lack of a suitable resolution during our stay, we do not feel that an offer of a future stay upgrade is appropriate, particularly as we do not intend to return to the park. We believe compensation would be a more reasonable resolution in light of the circumstances.

Never going back we got put in to a caravan where it was invested with ants didn’t want to do nothing about it when they did move us the downgrade us to smaller with not enough beds so so didn’t unpack just left so only stayed one night out the 4 staff not helped at all if anything was very rude

Was so easy to book the caravan pitch I needed and staff was so helpful with the information I needed to make it easy for my partner as needed to be on a flat ground and near the disabled toilets due to using a mobility scooter they were very helpful

We tried Barmston beach as a quick getaway for a week, the holiday park right by the beach and a short drive to the funfair, and lot of different beaches a short drive away , the caravan even though I only had a bronze one was very well stocked with even a hairdryer and a iron/ironing board which you usually hire in other camps, entertainment was very good and the food although some like the pizza was a little too spicy for us was still good the staff go out of their way to help, the whole park is kept extremely clean .The whole trip was so relaxing that we have already booked 2 weeks next year, this time in a gold and equipped for a disabled person, all in all it was a surprisingly fun and relaxing holiday, I would recommend it to anyone

Beware. When you book, despite providing full details of the other guests, the "lead booker" has to arrive first and other guests cannot access the accommodation beforehand. To change the lead booker will cost you £40 and at least an hour of your time. It's buried in the t&C's somewhere.

We had a lovely holiday at your resort, and the staff were incredible. We really enjoyed our stay and are looking forward to coming back again.

One small suggestion would be to mention in the description that guests may need to bring dishwashing liquid, as there wasn’t any provided, as well as enough toilet tissue and a mop. Apart from that, we absolutely loved our stay and had a wonderful time. Thank you!

Easy to book online but found it difficult to contact afterwards when I had questions to ask. Staff at Looe Bay were very friendly and helpful. Short distance to Looe but not able to walk as hilly and no pavement. Silver caravan with decking was great- although toilet very small! Could do with some hooks in bathroom for towels. 9pm entertainment was not great. Swimming pool good but didn’t like you couldn’t go anytime, you had to go a certain session times.

Stayed at Park Dean Highfield Grange a few weeks ago and the waste pipe underneath the caravan was blocked. The smell was absolutely hideous and there was poo and wee and flies all over. We couldn’t open the windows because of this and we were stuck sweating all night. I constantly called customer services and they said someone would be out to fix it but no one came. I sent them an email asking for a refund and they ignored me. Next steps will be to request a refund through my bank. Never again, will stick to Haven from now on.

Accomodation is good and clean staff very friendly

Night entertainment, restaurant and good spot, has been good for the third year on the trot.

If you are in a tent looking for no ehu I’d stay away. The ‘pitches’ are full of holes and not maintained. There is a derelict toilet block which needs to be knocked down. They really don’t care if you are camping. Not a lot of money to be had off us tent people. The toilet/shower block that is on site is absolutely filthy. The toilets at the showbar area is even worse. I complained twice that the toilets were unacceptable and it took my third complaint for them to finally be cleaned. Also the American grill is advertised as closing at 10 all around the park but each night it was closed by 9. There are some pluses. The staff were very friendly and the girls that do the entertainment for the kids at night are lovely and great with the kids. The play park and mini golf was good fun.

Had a lovely time at Weeley Bridge Park although small was lovely. The park is well maintained the caravan was clean. Train station close by and 5-10 minute walk to the bus.
My daughter enjoyed the entertainment although she was one of the oldest she was still included which was lovely to see.
Will hopefully be back again.
All the staff was friendly and welcoming. Booking was easy to do and got conformation quickly after.

Aprt from the great weather, the swimming parks an close to main town, we had 2 caravans at withernsea sands next to each other so was easier to keep an eye on the kids and they loved been close to each other.we had same vans as last yr perfect staff there are brilliant great fun had by all

Everything on the website was very clear and easy to use. Pricing was clear and I felt satisfied with the booking.

I found negotiating there website was fairly straightforward and found a holiday that suited my needs.

We paid extra to be pitched side by side,which if I book and specifically ask for two pitches then I think that’s unfair to charge again! the tent next door was partially on our pitch and our other pitch was on the other side, kids kept setting off the fire alarm right next to us in the toilet block and it went off for far too long, we had babies with us and fights breaking out at 1.30 in the morning we didn’t have the most enjoyable stay this time.

Fantastic site accommodation and location was brilliant. All staff friendly and helpful. Entertainment was very good. Outdoor pool was lovely and clean smaller pool warm and a lovely depth for the little ones bigger pool fabulous for cooling off and having a swim. Food in the restaurant was very good.

Booking online was easy and straight forward. Only could not pay by debit card which was a bit annoying. Unable to comment on the park as do not arrive until October

My colleagues had an issue with the shower during their stay at Parkdean Resorts, Eyemouth. Unfortunately, they raise the issue with a member of the out of hours team but this was not resolves and therefore they asked that I contact someone on site to get this fixed. I also found it extremely difficult to speak to someone on site by telephone to report the problem and seek assistance.

The issue itself was disappointing, but the difficulty in getting through to a member of staff made the situation more frustrating. I would have expected it to be easier to contact someone on site when there is a problem with the accommodation.

I am leaving this review based on my experience and would hope that Parkdean Resorts can improve the process for guests who need to report issues during their stay.

All the staff were super friendly and helpful. Park was lovely. The only downfall was the toilet seat in the caravan was absolutely filthy.