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Parker Prestige Reviews 

1,066
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, making the car buying process smooth and enjoyable from start to finish. The overall service and user experience are frequently described as exceptional and efficient, with many appreciating the seamless journey from initial inquiry to vehicle collection. Consumers are impressed with the quality of the vehicles, often finding them exactly as described and in excellent condition. Customer service, including clear communication and effective aftercare, is highlighted for its responsiveness and ability to resolve concerns. This consistent positive experience leads many to recommend the company and express intentions to return.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent and seamless experiences from start... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with their... See more

User experience

Reviewers consistently express satisfaction with the user experience, describing it as exceptional, smooth,... See more

Customer service

Customers had positive experiences with customer service, highlighting the smooth and easy process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience from start to finish with Parker Prestige and especially Jack has been exceptional. The car was beautiful and just better than we could have imagined - a truly stunning car and with a... See more

Company replied

Rated 5 out of 5 stars

I dealt with Jack, An absolute no nonsense, seamless deal. Within hours i was set with the car i wanted and on course to pick it up 4 days later. Jack was clear and honest about the products available... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Jack and the Parker Prestige highly enough. Buying a car after having ours stolen started as a painful process when contacting the standard main dealers. Then, thankfully, I found Jack... See more

Company replied

Rated 5 out of 5 stars

BMW X 3 I had a 3 hour drive to Parker Prestige to collect my BMW X 3, on arrival I met Tony Charlton the sales person I had been corresponding with who made me very welcome and made coffee. The car... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

Parker Prestige have a great selection of quality Used Cars in Richmond. If you need high quality Used Cars then visit us in North Yorkshire.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(1,066)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant guys and very helpful

Brilliant guys and very helpful, quick to respond to text or calls. Picked up from trains station to collect car with was very convenient thanks again

February 11, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for the great feedback!

We’re really glad you found the team helpful and responsive throughout, and that the station collection made things that bit easier and more convenient for you.

Thanks again for choosing Parker Prestige!

Rated 5 out of 5 stars

One of the most caring and genuine…

One of the most caring and genuine dealerships I have ever encountered. The biggest thank you to Tony for making me feel so welcome and at ease after travelling over 300 miles to them! Couldn’t have asked for a better experience.

February 14, 2026
Unprompted review
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Reply from Parker Prestige

We’re really pleased to hear you felt so welcome and at ease after making such a long journey to see us – that means a lot. Tony will be delighted to hear your feedback, he always goes the extra mile to make sure our customers have a relaxed and enjoyable experience.

We truly appreciate you choosing Parker Prestige and hope you’re loving your new car. We’d be more than happy to welcome you back again in the future!

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Salesman Nathan offered us a far better trade in price than any other dealership we could by a good margin. Also the old him what we where looking for they didn’t have what we wanted in stock, Nathan went out his way sourced us a vehicle that we liked within 48 hours. Car is everything we were looking for. Thanks again Nathan we will be returning when we upgrade again!!!!

January 28, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for the fantastic review!

It’s brilliant to know the car is everything you wanted, and we really appreciate you choosing Parker Prestige. We look forward to welcoming you back again when it’s time for your next upgrade!

Rated 5 out of 5 stars

Parker prestige fantastic service

We visited this garage in a hope of buying my dream car. We arrived and was greeted by Craig, who had outstanding customer service skills. He showed us all the perks the car had and then took us out on a test drive giving us loads of information regarding it. After deciding this was the car I wanted to buy. Craig went above and beyond to help us with sorting out legal changes such as tax and insurances to allow us to drive it home straight away. I couldn't have asked for a better experience and want to personally thank craig for our positive experience at this garage.

February 14, 2026
Unprompted review
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Reply from Parker Prestige

Thank you so much for such a fantastic review!

We’re delighted to hear that your visit to Parker Prestige led to you finding your dream car. Thank you again for choosing Parker Prestige! We hope you absolutely love your new car and look forward to seeing you again in the future!

Rated 5 out of 5 stars

Excellent service

Recently purchased a Car from parker prestige, Tony made the whole purchase so relaxing and stress free and the cars fantastic

February 12, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for your kind words!

We’re really pleased to hear that Tony made the whole experience relaxed and stress-free... that’s exactly how buying a car should feel. It’s great to know you’re happy with the car as well.

We truly appreciate your support and look forward to welcoming you back to Parker Prestige in the future!

Rated 5 out of 5 stars

5 Star Experience from 200 miles away!

I have recently bought a car from Parker Prestige and i thought my review would be reassuring to others looking to buy from them, perhaps someone like me, who lives 200 miles away, but really liked the specification of a car they had in stock.

To say I was nervous was an understatement, I really wanted this particular car, but I didn’t know whether to take the risk and buy without even driving it.

Jack was so thorough with all the information I required, there was no pressure at any point to buy the car and not once seemed irritated with my back and forth questions and doubts.

I’ve waited 3 weeks to write this review to make sure I didn’t find any surprises. Not only is my car immaculate (and I’ve checked), the whole experience was top class from start to finish.

I highly recommend this dealership, they are professional, honest and friendly.

Thanks Jack for all your help!

January 26, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for such a detailed and thoughtful review.

We completely understand how daunting it can feel purchasing a car from 200 miles away without seeing it in person, so it’s fantastic to hear that Jack was able to provide the reassurance and transparency you needed throughout the process.

It’s especially appreciated that you waited a few weeks before leaving your feedback — that really speaks volumes. We’re delighted the car has lived up to expectations and that the entire experience felt first class from start to finish.

Thank you again for placing your trust in Parker Prestige. We hope you continue to enjoy the car, and we’ll be here whenever you’re ready for the next one.

Rated 5 out of 5 stars

Great service from enquiry

Great service from enquiry, purchase, delivery through to aftercare. Always answers text messages and phone calls which gives you great piece of mind. Rare to find a car dealership who truly cares for their customers. A big shoutout to Craig who provided a 5* experience throughout. Friendly, polite, professional, empathetic and honest. Thank you!

February 10, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for taking the time to leave such a thoughtful and detailed review.

We’re delighted to hear that you received great service throughout every stage of the process, from enquiry and purchase through to delivery and aftercare. Being responsive and available for our customers is something we place real importance on, so it’s great to know that gave you peace of mind.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, big thanks to Craig and Sam for an absolutely seamless finance and handover arrangement. I will be back. 10/10

January 30, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for your excellent feedback.

We’re really pleased to hear you had such a smooth experience and that the finance and handover process was seamless.
Thank you for the 10/10 rating. We look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

i never thought I would commit and pay…

i never thought I would commit and pay (well £500) for a car i had never touched nor driven. But this is the modern way and Parker Prestige have focussed and developed their business plan to operate very effectively in this new market. Of course it does rely on slick marketing but more importantly on choosing the right cars and excellent customer service. I travelled 300 miles to collect the car I had chosen and I was delighted as i drove away.

January 29, 2026
Unprompted review
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Reply from Parker Prestige

It’s great to hear that everything lived up to expectations when you arrived. We put a lot of focus into selecting the right cars and backing that up with clear communication and strong customer service, so it’s rewarding to know that came through.

Thank you for travelling such a distance to collect your car, and we’re delighted you drove away happy. We hope you enjoy many miles ahead and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Brilliant place to get a car

I dealt with Craig and he was absolutely brilliant. The car was beautiful and the service I have received has been amazing. Can’t recommend them highly enough.

January 23, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for your kind words.

It’s great to hear that Craig looked after you so well and that you were pleased with both the car and the level of service you received. We’ll be sure to pass your feedback on to him.

Rated 5 out of 5 stars

From the very beginning to the final…

From the very beginning to the final stage, they took excellent care of everything. They are a friendly, professional, and trustworthy team who were extremely helpful. I traveled more than 4 hours from Slough to Parker Prestige, and it was absolutely worth it. They delivered my vehicle exactly as advertised, complete and in perfect condition. I would like to thank them very much.

January 29, 2026
Unprompted review
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Reply from Parker Prestige

We’re delighted to hear that you felt well looked after from start to finish and that the journey was worthwhile. Delivering vehicles exactly as described and in perfect condition is something we take great pride in, so it’s great to know this met your expectations.

Thank you again for choosing Parker Prestige.

Rated 5 out of 5 stars

Recently bought a car from here and can’t recommend them highly enough

Recently bought a car from here and the whole experience was so easy. Enquired about the car on the Friday and agreed a part exchange price for my car. Made an appointment for 10am on the Saturday and drove off with my new car 40 minutes later including a test drive, absolutely seamless. Our sales guy was Craig and honestly he couldn’t have made the whole experience any easier, the best car buying experience I’ve ever had.

January 31, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for the great review.

We’re really pleased to hear how smooth and efficient the whole process was for you, especially getting everything agreed and completed so quickly. That’s exactly the experience we aim to provide.

Rated 5 out of 5 stars

Excellent overall service

Excellent overall service! I received a ‘fair’ part exchange against a newer car & was dealt with by Tony , a no-nonsense speaking nice guy . Many traders will not entertain an issue after driving off the forecourt however a minor issue with a paint defect was dealt with professionally & fairly by Tony & the team when not really obligated to do so . In a nutshell , if you want to purchase from a trusted dealer, go with these guys.!

February 4, 2026
Unprompted review
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Reply from Parker Prestige

We’re delighted to hear you were happy with the overall service, the part exchange, and the straightforward approach Tony provided. Looking after our customers properly, even after the car has left the forecourt, is something we take very seriously!

Thank you for choosing Parker Prestige, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

A Smooth Car Purchase

I am very happy with my car purchase from Parker Prestige. The BMW X3 was accurately described on Autotrader, and Craig answered my questions promptly about its condition and features. We felt very welcome when we visited Richmond to pick up the car. A couple of minor blemishes were quickly dealt with, and we are delighted with the car. The whole process was conducted professionally and in a friendly manner. I will certainly be looking at Parker Prestige’s stock when I am considering the replacement of my other car.

December 29, 2025
Unprompted review
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Reply from Parker Prestige

We’re delighted to hear you’re very happy with your BMW X3 and that it was exactly as described. It’s great to know Craig was able to answer your questions promptly and that you felt welcome when visiting us in Richmond. We look forward to welcoming you back when the time comes to replace your other car.

Rated 5 out of 5 stars

I've recently bought a pristine Audi A5…

I've recently bought a pristine Audi A5 from Parker Prestige, the car was exceptionally well presented and the service from Tony was fantastic, a true gent and super helpful. It is clear from all of the 5 star reviews they offer a great service and when you visit the showroom you can see they have the best of the best stock.

January 24, 2026
Unprompted review
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Reply from Parker Prestige

We’re really pleased to hear you’re happy with your Audi A5 and that Tony provided such fantastic service. We appreciate that you chose us to buy your new car from, and hope you enjoy it. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Thank you to Craig and the team for an…

Thank you to Craig and the team for an efficient, friendly and positive buying experience. Would highly recommend Parker Prestige.

January 31, 2026
Unprompted review
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Reply from Parker Prestige

We’re delighted to hear Craig and the team provided you with an efficient, friendly and positive buying experience. We hope you’re enjoying your new car, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Mercedes A-Class A35 AMG

I recently purchased an A35 from Parker Prestige, the whole purchase was so smooth and Jack was amazing throughout! Would definitely reccomend the dealership to anyone - we travelled over 200 miles and would do it again in a heartbeat! Thank you so much for everything!

January 10, 2026
Unprompted review
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Reply from Parker Prestige

We’re really pleased to hear the whole purchase process was smooth and that Jack looked after you so well throughout. Travelling over 200 miles is a big commitment, so it means a lot to know it was worthwhile and that you’d happily do it again.

Rated 5 out of 5 stars

BMW X5 3.0L M sport x drive

Nathan and the team were amazing and so professional. Delivered the x5 to my house bang on time and is exactly how they said it was, immaculate and looks amazing. Would highly recommend this garage to everyone. Will definitely go back when I fancy a change.

February 1, 2026
Unprompted review
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Reply from Parker Prestige

It’s great to know you were pleased with the condition of the vehicle and the overall service.

Thank you for your recommendation! We look forward to welcoming you back when the time comes for your next car.

Rated 5 out of 5 stars

Excellent service

Excellent service from Tony. Car is in immaculate condition. This is the 2nd car I have had from Parkers and they are always a pleasure to deal with.

January 30, 2026
Unprompted review
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Reply from Parker Prestige

Thank you for your continued support and for taking the time to leave such a great review. We’re delighted to hear that Tony once again provided excellent service and that you’re pleased with the immaculate condition of your car. It means a great deal to us that you’ve chosen Parker Prestige for a second time.

Rated 5 out of 5 stars

Unbelievable service from Parker Prestige!

Had the pleasure of Tony helping me out , with purchasing new BWM , and his help was absolutely above and beyond, I couldn’t fault the service from him and the rest of the guys at Parker prestige.
Loverly people and a real attention to detail.
Will be using Parker Prestige again !
Thanks Tony !

January 29, 2026
Unprompted review
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Reply from Parker Prestige

We’re delighted to hear that Tony went above and beyond to help you with your BMW purchase and that you were pleased with the service from both him and the wider team.

Thank you for choosing Parker Prestige. We really appreciate your trust and look forward to welcoming you back again in the future.

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