Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What can I say lost all hope of getting my mum a recliner to suit her needs then Parkgate mobility you smashed it out the park Sheila and myself cannot thank rhys and Richard enough for going out of... See more
Company replied
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I have dealt with Sam at Hillsborough…
I have dealt with Sam at Hillsborough for a couple of years and have always had friendly and helpful service.
June 8, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Vivienne, for your lovely review. As a company it is always good to hear that customers return to our stores, just because their experience was pleasant. We will pass on your feedback to Sam , as she will be pleased to hear her customer service never goes unnoticed. Thanks again.
Very friendly staff especially Keith…
Very friendly staff especially Keith who dealt with me, absolutely no pressure to buy and even asked me if I wonted to take a brochure home to show the wife the different wheelchairs they had, but in the end I purchased one of the shelf
Very recommended shop and thank you Keith.
June 5, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Margaret, for taking time out to write a lovely review. At Parkgate, we aim to make customers experience, a memorable one, without any kind of pressure to buy. We will pass on your feedback to Keith, who am sure will be happy that you found the experience in his store, pleasant and even found the product you were searching for.
Recommend by a neighbour
Recommend by our neighbour - Keith was very helpful and considerate, very happy with our purchases
Thank you
May 19, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer Slade for your lovely review. So nice to hear that you visited our store in Castleford , on recommendation of one of your neighbours. At Parkgate we pride ourselves on customer care and experience. We are pleased to hear that Keith was helpful and considerate with regards to your purchase.
Visited the Handsworth store just with…
Visited the Handsworth store just with the intention of looking at mobility scooters. However, with Paul's friendliness, knowledge and especially his patience, I made the decision to go ahead and actually buy one. I am now looking forward to making real use of it in the weeks, months and (hopefully) years to come.
June 4, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mr John, for your lovely review. As a company we pride ourselves with customer care and empathy. It is so nice to hear that Paul could assist you in your search for your new mobility scooter, in a patient and caring manner. We hope you enjoy getting out and about with your new purchase .
The service i recievd was excellent
The service i recievd was excellent. Nicil at Crystal Peaks was so kind and helpful . Helped me choice the right stroller
May 28, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Susan for your lovely review. As a company we aim to make customers experience, pleasant and memorable. We are so glad Nick helped you find the right walking aid , and also did it in a kind and helpful manner. We will pass on your feedback. Thankyou again
Hi Wayne called to me today very…
Hi Wayne called to me today very friendly & helpful made sure was satisfied before he left me with scooter.Thank you Wayne good job
June 3, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Lynda for your review. Our aim as a company is to try and make sure , all our customers are satisfied with the service provided. Wayne obviously did that with a friendly and helpful manner.
We will pass on your comments to Wayne. Thankyou again
Excel audex
Darren was extremely helpful while setting up the paperwork showing me how to use the mobility scooter and making any question I had were answered to the best of his knowledge. Thanks bud!!
June 1, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer, for taking time out to write a lovely review. So nice to hear Darren sorted you out with your new Audax mobility scooter, in a helpful and knowledgeable manner. We will pass on your thanks to Darren.
Very helpful and friendly Kevin Andersom
June 1, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Jean for taking time out to leave a review. We will pass on your comments to our engineer Kevin, he will be happy that his helpful and friendly manner, didnt go unnoticed.
Rude and disrespectful customer service…
Rude and disrespectful customer service on the initial phone enquiry today with Sharon at the Rotherham Parkgate mobility regarding a purchase of a stair lift for my mother who will be returning home after 5 weeks in hospital.
She asked for my mothers height and weight and when I explained that she is 6 and a half stone and only 4ft 7 due to weight loss from illness and osteoporosis, the response I got from Sharon was
“I got more than I bargained for with the answer to that question!!” I was flabbergasted at that response. If this is the standard of customer care before purchase, I certainly do not wish my elderly mother to have to deal with this lack of empathy or care and for this reason I will be making a purchase via another well established company who do value customer care.
June 1, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou S. Bower for your feedback, with regards to your disappointing experience . As a company we take pride in making sure that we take on board all positive and negative feedback and respond accordingly. Thankyou on behalf of Parkgate
Darren was brilliant
Darren was brilliant. Excellent service and help. I can't fault the whole process. Nothing was too much trouble. Great.
June 1, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou for your lovely review Paul. As a company we pride ourselves , in giving helpful and caring service. We are so happy that Darren, was able to fulfil this approach and will pass on your comments . Thanks again
Very helpful!
Just had a very helpful session with Danielle at Loughborough. Danielle took a lot of time helping us understand the advantages and disadvantages different wheelchair options. Nothing was too much trouble.
May 30, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer Meterman for your lovely review. As a company we aim to make the customers experience one to remember. So glad you found the lovely Danielle helpful and understanding, whilst searching for your wheelchair. We will pass on your comments, as I am sure Danielle will be so pleased her information was to your advantage. Thankyou again.
Just purchased a mobility scooter from…
Just purchased a mobility scooter from the castleford branch and was very pleased with the whole experience. Keith was very helpful, very knowledgeable and extremely patient. He really took his time with me and explained all my options,
May 29, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Jane for your lovely review, as a company we try to make customers experience as pleasant as possible, as buying mobility products is just not the usual purchase. It takes time , and as Keith demonstrated, a helpful and patient approach with no pressure , is the way to go. We are so glad you found the right scooter for you , and hope you have many exciting journeys.
Just wanted to say that the lovely lady…
Just wanted to say that the lovely lady in the Worksop branch is always so friendly and lovely as well as being very helpful and knowledgeable.
It’s not very often that I feel I get such brilliant customer service as I do when I go into the Worksop branch of Parkgate. Nothing is too much trouble for her.
I can’t remember the exact dates I was there but I went once years ago to get my mum a wheelchair when she was terminally ill and again more recently with a patient I support to get her a walker.
April 2, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ellen for your lovely review. As a company we take pride in our customer care, and your feedback gives our employees confidence and pride to do their job efficiently. We hope to see you again , and are always here if you need us.
Thankyou to Nick at Crystal Peaks
Thankyou to Nick at Crystal Peaks, he has helped Mum get moving and confident again with her new walker. He was so helpful with his advice and support which was given so freely and with humour, too. We, the family, are so pleased and would certainly recommend Parkgate.
March 11, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mrs Wichbold for your lovely review. As a company we love feedback, not just from customers, but from family , that see a loved one find the confidence to get moving again. We hope Mum is enjoying her new walker, and we are always here, if at any time any of you need us
A1 customer service at Parkgate Mobility Batley…
I visited Parkgate Mobility Batley today for the second time to look at the Admiral quad motor chair, I was still unsure about buying it but Berni was very informative and helpful and friendly I ended up buying the chair and really pleased with the customer service. I would definitely recommend.
May 28, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stephen for your lovely review. we are so glad you took time out to go back to see Berni at Batley, sometimes it is best to go away and think about the product, and the difference it would make to your life. You have chosen one of our premium chairs, and hope that it brings you comfort and ease. We hope to see you again, and you know where we are if you ever need us.
We visited Parkgate Mobility in…
We visited Parkgate Mobility in Wakefield today and were very ably assisted by Adrian. He answered all our questions, helped us with a demonstration run, gave us lots of very useful information regarding the product ,all with a great sense of humour and a wide range of knowledge.
We were very satisfied with the service we received and were therefore very happy to make our purchase there and then in the store.
Thank you Adrian, you did a great job.
May 27, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer, for your lovely review. Adrian takes pride in interacting with people that come into store, and will be happy you were satisfied with his service , humour and product knowledge. We are always here if ever you need us.
First class service
First class service - Adrian was very helpful and sold us exactly what we needed.
100% recomended
May 26, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Joanne, for your review. Customer care and recommendation is something Parkgate take pride in. We will pass on your comment to Adrian, he will be thrilled. Thankyou again
Retford
The gentleman in the is always full of good advice and happy to share it. Thanks Ian
May 23, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Andrew for your 5 star review. We will pass your comments on to Ian, who will be delighted that his advice helped you, please do not hesitate to contact him for any further advice in the future.
Adrian at the Wakefield branch was…
Adrian at the Wakefield branch was really helpful and nothing was too much trouble
May 22, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stuart, for taking time out to write a review. As a company we take pride in having a helpful and empathetic approach. Nothing is too much trouble and Adrian will be delighted to know you felt like that.
Genuine care , compassion and friendly sercice
This was our second visit to the shop today, and both times we were served by Adrian. What a genuinely lovely man he is. He helped us with every question we had, including ones we hadn’t even thought to ask. He was extremely professional, helpful, caring, and compassionate during the very sad situation we have found ourselves in. We’re truly grateful for his support and kindness. If I could give 10 stars I would. Thank you so much.
May 22, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Cat Cat for your lovely review. As a company we pride ourselves on being, helpful, compassionate and caring, and its nice to know that Adrian, was just that. We will pass on your feedback, and he will love the fact you gave him 10 stars. Thankyou again.
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