Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What can I say lost all hope of getting my mum a recliner to suit her needs then Parkgate mobility you smashed it out the park Sheila and myself cannot thank rhys and Richard enough for going out of... See more
Company replied
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Excellent
Excellent, friendly service from Adrian and would have no hesitation to recommend Parkgate mobility, Wakefield store
June 17, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Keith for your lovely review. At Parkgate, customer service is our priority, and it is always nice to hear of customers experience. Adrian will be pleased to hear that his friendly approach, did not go unnoticed. Thankyou for choosing to shop with Parkgate.
Outstanding service!
The service we received was overall outstanding. The server Adrian was very kind and very helpful, also he was very person-centred with the resident we were supporting. We went shopping with an idea and came out with exactly what we needed. We will definitely be using this service again!
June 16, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Nicola for your lovely review. It is always pleasing to hear from customers, about their experience in store, and just as important to hear from families and care teams, that take loved ones in to store for a certain product. We are so glad that Adrian was able to help find exactly what you were searching for, in a kind caring manner. Thankyou again for choosing Parkgate, and remember we are here always to help.
Went to park gate mobility today and…
Went to park gate mobility today and Adrian served me he was very helpful and searched for an item i need he found one for me 10 out of 10 Adrian
June 16, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carole for your 10/10 review. At Parkgate Mobility , customer experience is very important to us, and we are so pleased that Adrian at our Wakefield store was helpful in finding the right product. We will pass on your lovely comments. Thankyou for choosing Parkgate.
I visited the Bramley branch today and…
I visited the Bramley branch today and was served by a lovely lady called Christine.
She was so helpful, clearly knew what she was doing and was able to demonstrate the equipment to myself and my husband.
She was down to earth and made us feel completely at ease and and comfortable to ask any questions.
Fantastic service. Thank you Christine 😊
June 16, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Zoe, for your lovely review. Christine will be so pleased to hear your kind words , after your visit to her in our Bramley, Leeds store. We at Parkgate believe that customer care is priority and pride ourselves on making sure that our customers feel comfortable, and at ease at all times. We are so glad Christine did exactly this.
Thankyou again for choosing Parkgate Mobility.
We visited the Batley store and was…
We visited the Batley store and was assisted on both occasions by Berni. She was very knowledgeable regarding which mobility scooter would suit me. There was no hard sell at all. I am a larger lady and i felt very confortable discussing my needs with her. Would highly recommend this company and Berni was a delight!
June 13, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Dawn, for your lovely review. As a company we take pride in making sure that customers are treat in a respectable manner, and believe that finding the most suitable piece of equipment for the right person is crucial. Safety, comfort and customer needs are more important than hard sell and unsuitable choices. We will pass on your comments to Berni@Batley and hope you enjoy your new purchase. Thankyou again for choosing Parkgate Mobility.
Mobility Scooter Home Service
I had a Mobility Scooter service, carried out at home by Mick in the Wakefield Area. It was carried out very professionally, he explained well the condition of the scooter and requirements that were needed with a friendly smile. I will definitely use them again 👍
June 15, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ken for taking time out to write a review. At Parkgate, customer feedback is important, whether it be a visit to store or a home visit. We are so glad to hear Mick serviced your scooter, explaining things along the way, in a professional manner, with a smile on his face. We will pass on your feedback and are here if you ever need us again.
No confusion, great service!
Berni made our experience confusion and pain free. We got a wonderful carbon fibre electric wheelchair and the added bonus of finding some stylish comfortable shoes too! Great explanation and demonstration too, 100% recommend!
June 15, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mohammad, for your lovely review. At Parkgate Mobility we pride ourselves in making sure that all our customers have a pleasant experience, with no stress, or pressure when searching for that special product. We will pass on your feedback to Berni, and wish you all the best with your new carbon powerchair, and of course the comfortable footwear too. Thankyou for choosing our Batley store.
Visited your crystal peaks shop I got…
Visited your crystal peaks shop I got some friendly great easy to understand advice looking for scooters for my parents very friendly and I can even get a home visit will definitely be back with them soon.
June 13, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Danny, for taking time out to review our store at Crystal Peaks. As a company we take pride in making sure that customers have a pleasant and memorable experience. We have teams out on the road, for Home Demonstrations , and staff in store, that are happy to help with choosing mobility equipment , either for family or themselves. Thankyou for visiting our store, and we hope to see you again in the future.
Amazing kindness and service
The guys went out of their way to get my mum a petite rise and recliner chair as soon as possible! We had it at the house within an hour of calling in to the shop! She loves it. The kindness shown by all three of them was incredible. Thank you so so much to Nick Troke, Steve and Dale at the Handsworth shop
June 13, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou very much Gillian, for your lovely review. At Parkgate we pride ourselves in making sure that customers, and their families are treat with dignity, kindness, and respect throughout their whole experience. So nice to hear Nick, Steve and Dale at our Handsworth store, were able to not only assist in finding Mum a new chair, but could have her sitting on it so promptly. We hope she enjoys her new chair, and Thankyou again for choosing Parkgate.
Peace of mind
I have been with Parkgate mobility for about two years and am very happy with them. The office staff and engineers are lovely, they look after me, I don't need to worry about a thing. I was delighted when Parkgate opened a shop in Crystal Peaks, I live nearby. Nick who runs it is great, he is friendly and helpful, he will check my tyres and even Polish my scooter. I sometimes call in and have a coffee with him, I've seen how he is with customers, he's friendly and helpful, he checks their requirements and suggests what is right for their disability. He has a lot of very happy customers 😀 👍🦽
Jeanette Freeman
June 13, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Jeanette, for your lovely review, and also for your continued custom with Parkgate. So nice to hear that Nick, is helpful, and knowledgeable, giving lots of friendly advice, all on your doorstep. We will pass your feedback on to him, the engineers, and also the service team. Thankyou again for choosing Parkgate Mobility.
Sam did a great job when selling us the…
Sam did a great job when selling us the chair very friendly and knew her products also Rob who delivered the chair to Loxely park
May 18, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mick for your lovely review. At Parkgate, customer care is a priority, whether it be, in store, at home or over the telephone. We are so pleased to hear Sam and Rob worked together to get your chosen chair to you safely. We hope you enjoy using your new product , and thankyou again for choosing Parkgate
mick is brilliant very friendly and has…
mick is brilliant very friendly and has a laugh n joke with you,knowledgeable and does a very good job 10 out of 10
June 11, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Paul for your lovely review. Its is so good to hear that Mick, as well as doing the job right, did it in a memorable way, with a smile. We will let him aware of your feedback, and are sure it will put a smile on his face too. Thanks again
Keith at Castleford with Mick repaired the scooter
Keith at Castleford with Mick repaired my wife's mobility scooter quickly and efficiently and with pleasant and helpful assistace.
June 9, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Pamela for your lovely review. We are glad to hear that Keith and Mick worked together to get your mobility scooter sorted, efficiently and quickly, in a pleasant manner. We will pass on your feedback. Thankyou again.
Visit to Wakefield store
Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practical and sensible advice throughout. He didn't try and upsell and we choose the scooter most suitable to my mothers needs. Excellent service and would recommend. Thank you.
June 9, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Chris for your lovely feedback after visiting Adrian in our Wakefield store. It is so nice to hear you were able to find the right scooter for your mother, without feeling pressured. At Parkgate we pride ourselves with, helpful advice that hopefully benefits customers and their families. We will pass on your feedback to Adrian, Thankyou again.
Wakefield Branch Denby Dale Road
Wakefield Branch Denby Dale Road called in today Adrian could not have been more helpful had me sorted in 5 minutes Many Thanks Adrian keep up the good work
June 10, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Norman for your lovely review. So glad Adrian was able to help you find the right walking aid, and so swiftly. We will pass on your feedback to him, he will really appreciate that.
The most disappointing aspect of
The most disappointing aspect of this visit was not a single member of staff's behaviour—it was the overall culture that appeared to exist within the branch.
My sister and her husband visited shortly before the late May Bank Holiday and encountered staff who seemed completely disengaged from their responsibilities. Customers were ignored on arrival, with no greeting or acknowledgement offered.
One member of staff remained focused on her mobile phone while customers waited nearby, while two others spent their time engaged in loud personal conversations. The use of inappropriate language and the obvious lack of attention to customers created an atmosphere that felt more like a social gathering than a professional business.
Customer service is not complicated. Customers should be welcomed, treated respectfully, and assisted when needed. On this visit, none of those basic expectations were met.
The parking difficulties only added to an already negative experience. For many customers, simply accessing the store appears to be becoming a challenge in itself.
What is particularly concerning is that similar feedback has been shared by other local residents. If multiple customers are reporting the same issues, management should recognise that there is a genuine problem requiring attention.
The overall impression was of a branch where standards have slipped significantly and where customer experience is no longer a priority. Unless action is taken, it is difficult to see how long-standing customers will continue to support the business.
May 19, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Emma for your review. As a company we take all genuine feedback seriously. On occasions reviews appear to be AI generated, so we ask for more information so as to follow up any concerns. Our customer service team can be contacted on 01709378909, and are available to discuss this matter. Thankyou on behalf of Parkgate Mobility.
A Great Stress Free Professional Experience.
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quickly and efficiently. Having tested the repair back in he found that the drive lever was also loose and tightened that up as well.
Excellent service from the start.
Even booking an engineer's visit was easy and professionally dealt with.
An great stress free experience all round.
June 9, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Matthew for your review with regards to our engineer Wayne. At Parkgate we pride ourselves with making sure that customers receive a professional and caring experience. We are pleased to hear that Wayne and our service team were able to get your issue resolved, in a friendly, reassuring manner. Thankyou again
I have dealt with Sam at Hillsborough…
I have dealt with Sam at Hillsborough for a couple of years and have always had friendly and helpful service.
June 8, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Vivienne, for your lovely review. As a company it is always good to hear that customers return to our stores, just because their experience was pleasant. We will pass on your feedback to Sam , as she will be pleased to hear her customer service never goes unnoticed. Thanks again.
Very friendly staff especially Keith…
Very friendly staff especially Keith who dealt with me, absolutely no pressure to buy and even asked me if I wonted to take a brochure home to show the wife the different wheelchairs they had, but in the end I purchased one of the shelf
Very recommended shop and thank you Keith.
June 5, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Margaret, for taking time out to write a lovely review. At Parkgate, we aim to make customers experience, a memorable one, without any kind of pressure to buy. We will pass on your feedback to Keith, who am sure will be happy that you found the experience in his store, pleasant and even found the product you were searching for.
Recommend by a neighbour
Recommend by our neighbour - Keith was very helpful and considerate, very happy with our purchases
Thank you
May 19, 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer Slade for your lovely review. So nice to hear that you visited our store in Castleford , on recommendation of one of your neighbours. At Parkgate we pride ourselves on customer care and experience. We are pleased to hear that Keith was helpful and considerate with regards to your purchase.
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