Parrock Dental & Implant Centres Reviews 

50
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, polite, and helpful, making them feel at ease from the moment they walk in. Many people highlight the professional and caring approach of the team, emphasizing that they felt treated as individuals and received excellent service. Reviewers appreciate the efforts made to alleviate anxiety, with many noting that their fears were listened to and explanations were clear, leading to positive treatment outcomes. However, some people mentioned issues with a dentist, citing severe pain after an implant procedure and a change in demeanor when concerns were raised. Some reviewers also felt that a dentist was patronizing and judgmental, making them dread appointments, and that there was an overemphasis on certain treatments like Invisalign.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Service

People report positive experiences with service, often highlighting the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just been today to this amazing dentist The staff on reception was a credit to the Bussiness. Very welcoming, absolutely lovely. I was Sitting there peacefully . Being 30 minutes early unusual for... See more

Company replied

Rated 5 out of 5 stars

I had 8 composite veneers done at parrock dental, it’s been nearly 7 months since having them done, and they are still unbelievable, I get so many compliments on how natural they are! I would highly r... See more

Company replied

Rated 5 out of 5 stars

A very experienced proffesional team of experts who treated me like I was the only patient they had there. I received 4 new top front teeth with implants. I had no after pain. No pain killers require... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Parrock Dental – Kent’s No.1 Invisalign Provider & Leading Clinic for Composite Bonding, Dental Implants and Smile Makeovers Parrock Dental is a top-rated dental practice in Gravesend, Kent, recognised for excellence in composite bonding, Invisalign, full mouth dental implants, and single dental implants. We are officially Kent’s Number 1 Invisalign Provider and ranked within Europe’s Top 1% Invisalign Providers, offering advanced teeth-straightening solutions with proven results and thousands of successful Invisalign cases. Our dental implant treatments are led by Dr. Rik Trivedi, Principal Dentist & Owner of Parrock Dental. Dr. Trivedi is a distinguished implant dentist with a Master’s degree in Dental Implantology (UCLan, 2015 – Distinction). Since graduating from The Royal London Dental School in 1998, he has dedicated over 25 years to transforming smiles through precision implant dentistry. With over 8,000 successful dental implant placements, he is renowned for his expertise in single implants, full-mouth implant bridgework, and complex restorative cases. His approach prioritises comfort, personalised treatment planning, and long-lasting results. In addition to implants and Invisalign, we provide a comprehensive range of cosmetic treatments including veneers, teeth whitening, smile makeovers, and dental bonding, alongside general dentistry, hygiene care, and emergency dental services. Parrock Dental combines advanced technology, elite clinical skill, and a patient-centred experience, making us one of the leading dental clinics in Kent for anyone seeking high-quality cosmetic dentistry, orthodontics, and implant solutions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

50 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(50)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kate at reception is a bundle of smiles…

Kate at reception is a bundle of smiles and made it very easy for me just like the rest of the staff the hygienist was fantastic and I am very happy what was done the best is always last Rick is a gentleman and top class dentist thanks very much to all of you from David champion

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great dental experience

Approximately, 5 years ago I needed a dentist and was scared. I had lost three teeth in my lower jaw and my upper jaw my teeth were unstable. I took the bull by the horns and looked for a dentist in Gravesend. Parrock Dentil dentil came up on Google maps and I e-mailed them. They quickly got back to me. They immediately put me at my ease and suggested dental implants and regular meetings with the dental hygienist. All the procedures were done in a highly professional and friendly manner. They established the concept that a dentist is not a person to be scared of and everyone involved are there to help without a judgemental attitude. Its been five years and my experience has been first rate. My dental implants are excellent and everyone at Parrock Dental have been highly professional and very friendly. If you have any problems with your teeth modern dentistry is not the horrible experience you build yourself up to experience, it is a friendly helpful service that restores your confidence so that you can give a broad grin.

February 18, 2026
Unprompted review
Parrock Dental & Implant Centres logo

Reply from Parrock Dental & Implant Centres

Dear Graham,
Thank you so much for taking the time to share your experience—it genuinely means a lot to us.
We clearly remember how nervous you felt at the start, and it’s fantastic to hear how far you’ve come over the past five years. Helping patients move from fear to confidence is one of the most rewarding parts of what we do.
Your journey with both your lower implants and stabilising your upper jaw is a great example of how modern dentistry—particularly advanced implant treatments like same-day full jaw dental implants (All-on-4 / All-on-X)—can completely transform not just your smile, but your comfort, function, and overall confidence.
We’re especially pleased that you felt supported, never judged, and well looked after by the whole team throughout. That’s exactly the environment we strive to create for every patient.
Thank you again for trusting us with your care over the years—it’s been a pleasure looking after you, and we look forward to continuing to support your dental health for many years to come.
Warm regards,
Dr Rik & the Team
Parrock Dental & Implant Centres

Rated 5 out of 5 stars

Went in for a general check-up

Went in for a general check-up. It was fast, I was given helpful information about my concerns, and instructed what to do next. I was seen by Laren.

The receptionists (Reena+Tracey) were very friendly as well.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely team of people

What a lovely team of people. From when you walk in the door and a friendly receptionist greets you to the dentist and his assistant who did a wonderful job on my tooth.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great welcome at reception today.

Great welcome at reception today.
Yesterday I knocked off a crown.
I never thought that it would get repaired in just 25 minutes and was given advice afterwards about how to look after the repair.
Would really recommend this company and location at Perry Street

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

What an excellent service

What an excellent service and transformation of my complex Dental needs. It was a long year with alot of visits, but Rik brought me back my Smile ☺ All of the staff were amazing and got me through the pain....Now I can Smile with confidence and eat my food, no concerns of ever not being confident in any way......not anymore. I highly recommend this Dental Practice and Rik is a perfectionist in his work, a great pleasure to know him and his results are of sheer excellence.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perry Street Closing

Always have a positive experience at perry street and they always have a fabulous team working their, its very sad to hear the news that there are closing and merging over to parrock st, please consider the Northfleet patients as I feel they are more friendly and comforting atmosphere it wont feel the same :(

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Maybe Trustpilot won't delete this review like before…

Leaving another review after the practice got Trustpilot to remove my original one. I found Dr Rik Trivedi to be VERY charming and friendly. Hugged me and said "we're gonna be friends" at the end of my first consultation. I now realise how inappropriate that was. He's very competent at basic dentistry I'm sure. But he totally messed up doing my implant. Left me in severe pain without any pain relief for many weeks. It was horrendous. Needed multiple visits to sort out. It finally was although the finished look was less than satisfactory (confirmed by other dentists). But the worst of it was his once charming demeanour totally changed once he realised that I wasn't simply going to just put up with poor care that had come at significant cost and go away. I would never recommend this place.

January 18, 2025
Unprompted review
Parrock Dental & Implant Centres logo

Reply from Parrock Dental & Implant Centres

We have conducted a thorough review of our clinical records and cannot identify this reviewer as a patient of our practice, nor do we have any record that matches the treatment described.
For this reason, we believe this review is not a genuine account of care provided by us. The allegations made — including claims of specific treatment, prolonged unmanaged pain, and inappropriate behaviour — are serious and wholly unsubstantiated.
We take patient safety, professionalism, and consent extremely seriously. Any patient undergoing implant treatment is fully documented, provided with written consent, post-operative instructions, pain-management advice, and appropriate follow-up. None of this aligns with the narrative presented here.
Unfortunately, anonymous or unverifiable reviews can sometimes be posted by individuals with no direct experience of the practice, including third parties or competitors. We have therefore reported this review to Trustpilot for investigation under their guidelines regarding misleading, false, or non-customer content.
We encourage any genuine patient with concerns to contact us directly so matters can be addressed constructively and transparently.
— Practice Management

Rated 5 out of 5 stars

Bessi is my new go-to dental hygienist!

I had a hygienist appointment with Bessi and it was honestly the best dental experience I’ve ever had! As someone who is quite nervous and anxious to go to the dentists, Bessi made the whole process super easy and was friendly and warming!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Review

The staff laven chanel Tracy reena are very helpful polite pleasant very good dentist would definitely recommend

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I came into perry street today for my…

I came into perry street today for my hygiene and all the staff are absolutely lovely and welcoming everytime i come to visit from the receptionist, hygienist, nurses and dentist I can't praise this practice enough thank you everyone 😊

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Dental implants

Just over 2 years ago I had some dental problems needing extractions and false teeth and likelihood of future work. After discussions at Parrock Dental, I opted for a full bridge replacement of my top teeth; the whole process was basically painless and now allows me to happily smile without a toothless gap. Rik did a fantastic job, and all of the assistants and receptionists have been brilliant and friendly.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Parrock Dental practice

Big thank you to Stella and Edward who looked after me after an urgent request to solve an issue I had. The whole team at Parrock Street are amazing and highly recommended this dental practice.
Highly recommend Parrock Dental practice

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing care

Taseen was very professional, he was able to assist me with an issue that if not caught in time, could have been life-threatening. I can’t thank him enough for his brilliant attention to detail and still to this day, his aftercare is amazing.

November 25, 2025
Unprompted review

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