Pars Rug Gallery Reviews 

162
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the exceptional cleaning and restoration services provided for their valuable old rugs, making them look vibrant and brand new again. People frequently mention that the staff is extremely helpful, patient, and deeply knowledgeable throughout the entire selection and repair process. However, some people mentioned experiencing concerns regarding initial communication gaps during transit, unexpected repair costs discovered after cleaning, or unsatisfactory results that required additional professional attention. Reviewers truly appreciate the overall dedication of the team, yet these specific instances show areas where experiences occasionally varied among clients.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with the handmade... See more

Service

Customers consistently note positive experiences with service, highlighting the outstanding professionalism,... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the exceptional craftsmanship and... See more

Staff

Users describe positive interactions with staff, highlighting exceptional helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Pars more highly if you are looking for a rug. We didn’t really know what we wanted so Arash brought a selection, including some beautiful antique rugs and a number of kelims. We set... See more

Rated 5 out of 5 stars

I cannot say enough good things about Pars Rug Gallery and the rug we ordered! It is exactly as the listing, very rich colors, incredible condition, clean, wrapped well.....it is the most beautiful ru... See more

Rated 5 out of 5 stars

I cannot rate Pars Rug Gallery highly enough. They have the most beautiful, wide ranging selection. Arash was extremely helpful and patient bringing many different styles to our house. We look forward... See more

Rated 5 out of 5 stars

The rugs went to Pars for cleaning and restoration. They were in a sorry state: eaten by moths, with worn and torn spots. I just got them back, looking absolutely splendid! I cannot see the repairs... See more


Company details

  1. Home & Garden

Written by the company

We sell selected and exclusive hand-made rugs: Contemporary and antique Oriental rugs. We provide extra rug care services such as cleaning and full restorations all over the UK:


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(162)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

I have read the reviews and they are…

I have read the reviews and they are all very similar. Stating how great 👍 the work they do is. I can completely agree.
The impression they left with me is the human aspect and how they truly love their work and take great pride in creating a beautiful finished product. You can really tell that their heart ❤️ is in the work they do.
My wife and I thank them completely.
M&M

November 6, 2025
Unprompted review
Rated 4 out of 5 stars

"New" rug for old

I had a rather dirty old rug, bought from a junk shop, and now it is beautifully clean, with vibrant colours. Arash tells me it's a good quality Turkish carpet, and worth a lot more than I paid for it.
When I first packed up the rug and sent it on its way to Pars, the lack of any communication was concerning, as I had no idea whether it had arrived, and when, or even if, I could expect to see it again, but I needn't have worried, and I'm very happy with the outcome.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with our choice

We are very pleased with them and they have already been admired by our family and visitors. We were particularly impressed by your willingness to allow us to try a choice of rugs in situ and your patience during the whole selection process. We would have no hesitation in recommending you to our friends and family

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer experience

I cannot rate Pars Rug Gallery highly enough. They have the most beautiful, wide ranging selection. Arash was extremely helpful and patient bringing many different styles to our house. We look forward to using them again in the future.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful clean rugs

Pars rugs gallery cleaned two of my kilim rugs. I hadn't realised how dirty they had become until they were returned beautifully clean. They just seemed like brand new rugs. The colours were incredibly vibrant and the crease in one of them had been removed. Thanks

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good varieties

I can’t recommend Pars more highly if you are looking for a rug. We didn’t really know what we wanted so Arash brought a selection, including some beautiful antique rugs and a number of kelims. We settled on a gorgeous kelim which now has pride of place in our cottage in Hartley Wintney

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Superb restoration work

The rugs went to Pars for cleaning and restoration. They were in a sorry state: eaten by moths, with worn and torn spots. I just got them back, looking absolutely splendid! I cannot see the repairs at all: they were able to do the matching beautifully, even for large worn spots. They kept me informed and consulted throughout. Equally good work on three different rug types. Bravo!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Rug restoration

On a Sunday afternoon, I rang the Pars Gallery in Southampton to leave a message about an oriental rug I wanted repaired. As expected, no one answered but Arash, the charming Iranian who set up the business 15 years ago, rang back within minutes with suggestions. I would save the £20 collection fee if I brought the rug to his Hungerford depot. Before I could do that, he called again to say he’d be coming to pick it up for free. As he did. The rug was laid out on the gravel, photographed and valued around £10,000 when fully restored by Pars; I was thinking of £100 to stitch up the tattered ends. £1500 lowest price for a more comprehensive stitch up, said Arash, the most consummate of salesman. £1100 was eventually agreed. I paid half and he left with the rug. No promised pictures, no paperwork, no news for 10 days. I rang again. Unsurprisingly there was no reply. However Arash rang back immediately, supplied pictures and paperwork and repairs continued. And so to delivery day? Not quite. For a further “last price” £890, my rug would be perfect, all holes and bare patches fully restored. We eventually agreed on. £690. So I am £1,740 poorer, but the proud owner of a beautiful rug. Thank you Arash for the life lessons, the drama and the impeccable work.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

The Pars team did a great job restoring…

The Pars team did a great job restoring the colour to my Turkish silk carpet. I really thought that it had been ruined. Great job!

August 1, 2025
Unprompted review
Pars Rug Gallery logo

Reply from Pars Rug Gallery

Thank you most sincerely for your kind words. It was a true pleasure for our team to restore the colour and vitality of your Turkish silk carpet. We take great pride in giving such treasured pieces a new lease of life, and it is most gratifying to know that you are delighted with the result.

Rated 5 out of 5 stars

Supreme knowledge

Supreme knowledge, with restoration second to none. Would recommend no one else.
AAA Plus service

September 10, 2025
Unprompted review
Pars Rug Gallery logo

Reply from Pars Rug Gallery

We are most grateful for your gracious words. It was an honour to place our knowledge and skill at the service of your rug, and we are truly delighted that the restoration has met with your highest expectations. Your generous recommendation is sincerely appreciated.

Rated 5 out of 5 stars

Superb restoration

Arash and his team did a superb restoration on a Senneh Kelim that had been badly chewed by a mischevious Collie. You cannot tell where the repair is. Real skill!

September 22, 2025
Unprompted review
Pars Rug Gallery logo

Reply from Pars Rug Gallery

It was a privilege to restore your Senneh Kelim. The damage presented quite a challenge, yet we are delighted that the repair is seamless and to your satisfaction. Your kind appreciation of our craftsmanship means a great deal to us.

Rated 5 out of 5 stars

I had my old Khamseh rug cleaned and…

I had my old Khamseh rug cleaned and the colours came up beautifully. It is clear that Arash is immensely knowledgeable about rugs and their history, and where they originate from. I am very happy with his services and would recommend Pars Rug Gallery.

September 20, 2025
Unprompted review
Pars Rug Gallery logo

Reply from Pars Rug Gallery

Thank you most sincerely for your gracious review. It was a privilege to care for your Persian rug and to restore its colours to their natural beauty. I greatly appreciate your kind words regarding my knowledge, and I am delighted that you are pleased with the service. Your recommendation is truly valued.

Rated 5 out of 5 stars

My antique agar rug brought back to life

I recently had an antique Agra rug restored by Pars Rug Gallery, a magnificent piece I inherited from my grandfather. This rug is very close to my heart, and I was quite nervous about handing it over — but I am so glad I chose this company.

Arash and Maryam were wonderful to work with. They were excellent with communication, clearly explaining the restoration process and sharing their deep knowledge about rugs, which gave me great confidence. They were also very attentive and supportive, ensuring everything was handled smoothly and with great care. Together, they made the whole experience professional, reassuring, and completely stress-free.

The service itself was completely hassle-free — they picked up my rug and delivered it back after restoration, making the process effortless for me. The restoration was remarkable: the rug’s colors, texture, and intricate patterns have been beautifully revived while keeping its antique character intact. It truly feels like a treasured masterpiece once again.

I’m very grateful for the care, professionalism, and expertise of Pars Rug Gallery, and I would highly recommend them to anyone looking to restore or preserve a valuable rug.

August 5, 2025
Unprompted review
Rated 3 out of 5 stars

Requested a quote from Pars for rug…

Requested a quote from Pars for rug cleaning, which I received (although addressed to the wrong person). Followed up a couple times with some questions to confirm the service, but no response. Disappointing.

August 27, 2025
Unprompted review
Pars Rug Gallery logo

Reply from Pars Rug Gallery

Dear Ali,

Please accept my sincere apologies for the disappointment you have experienced. We recently welcomed two new colleagues to our team, and during this transitional period it appears that an error was made in the addressing of your quotation and in the timeliness of our replies. This certainly falls short of the standards of care and attentiveness we pride ourselves upon.

I would be most grateful if you could kindly email your details directly to me at maryorleans@parsruggallery.co.uk
, so that I may personally rectify this matter without delay. We would also be pleased to make amends for the inconvenience caused.

Your custom is of the utmost importance to us, and I hope we may have the opportunity to restore your confidence in our service.

With warm regards,
Mary

Rated 5 out of 5 stars

Excellent cleaning and restoration

I have bought rugs from Pars Rug Gallery before and wanted them cleaned and restored. The team did a great job and were very helpful. They have come back looking as good as new.

June 2, 2025
Unprompted review
Pars Rug Gallery logo

Reply from Pars Rug Gallery

It was a pleasure to care once again for your rugs. We are delighted that the cleaning and restoration have renewed their beauty and that our team’s efforts proved helpful to you. Your continued trust in Pars Rug Gallery is most warmly appreciated.

Rated 5 out of 5 stars

Complete satisfactioN

The restoration of my rug resulted in an 'as new' appearance and was a perfect job. It took a long while but was worth the wait. Contacts with Pars were always most courteous and professional.

April 16, 2025
Unprompted review

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