Pars Rug Gallery Reviews 

164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that their vintage and antique rugs are returned looking exceptionally vibrant, clean, and completely restored to pristine condition by skilled professionals. Consumers deeply appreciate the patient, highly knowledgeable, and helpful assistance provided throughout both the home selection process and complex restoration projects. Some people were dissatisfied with unexpected cleaning expenses or temporary communication gaps while waiting for their delicate items to be returned. A few consumers noted that certain textile damages required additional care or alternative solutions to fully resolve their unique household styling concerns.

What people talk about most

Product

Consumers find product to be positive, expressing great satisfaction with the exceptional quality and... See more

Service

People report positive experiences with service, highlighting the exceptional professionalism and expertise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that even heavily soiled or... See more

Staff

Clients share positive opinions on staff, consistently praising their outstanding professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about Pars Rug Gallery and the rug we ordered! It is exactly as the listing, very rich colors, incredible condition, clean, wrapped well.....it is the most beautiful ru... See more

Rated 5 out of 5 stars

I can’t recommend Pars more highly if you are looking for a rug. We didn’t really know what we wanted so Arash brought a selection, including some beautiful antique rugs and a number of kelims. We set... See more

Rated 5 out of 5 stars

The rugs went to Pars for cleaning and restoration. They were in a sorry state: eaten by moths, with worn and torn spots. I just got them back, looking absolutely splendid! I cannot see the repairs... See more

Rated 5 out of 5 stars

I cannot rate Pars Rug Gallery highly enough. They have the most beautiful, wide ranging selection. Arash was extremely helpful and patient bringing many different styles to our house. We look forward... See more


Company details

  1. Home & Garden

Written by the company

We sell selected and exclusive hand-made rugs: Contemporary and antique Oriental rugs. We provide extra rug care services such as cleaning and full restorations all over the UK:


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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No recent history of asking for reviews

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4.7

All reviews

(164)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Would use Pars Rug Gallery again.

Would use Pars Rug Gallery again.
Very good customer support/contact and explanation with photographs at each stage. Explained other options, mine needed a repair but as couldn’t afford this time, I was not pressured into having done. I had an exceptionally (embarrassingly so) dirty rug but it came back lovely and clean. Thankyou.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

From the first call everyone was so helpful with no pressure. As for the quality of workmanship, outstanding, if only all companies were as good as this one

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

My father gave me a rug which had some…

My father gave me a rug which had some holes in it and needed some love and care. It is very sentimental to me. Pars collected the rug and reviewed it and then had a call with me to explain what needed doing. They were able to tell me the “critical” things vs the “nice to haves” which was really useful. They did a really great job and hand delivered the rug back to me. Every part of the process was a pleasant experience and their customer service is second to none. I couldn’t recommend them highly enough.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to the Pars Rug Team

Thank you to Pars Rug Team for cleaning and repairing my inherited Antique Persian Qashqai Rug to make it look like new. During the process they provided me regularly with progress updates and I felt the rug was in very safe hands. I would recommend the company to others.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

I have a lovely relatively expensive "…

I have a lovely relatively expensive " modern" rug that we loved, so wanted to attempt to clean it properly. A local guy tried with no real impact - we did have red wine stains on a cream base . Pars Rug Gallery were amazing from pick up / regular contact and ultimate result ... it looks as new !! Cannot recommend highly enough .

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Turkish Rug Restoration

I have an antique Turkish rug that after 25 years of owning it, needed thorough cleaning and the edges and fringes restored. The job that Pars Rug Gallery have done is superb. Applying craftsmanship and professionalism of a very high order, I was regularly kept informed of progress. This included many photos, but also detailed videos and explanations of the work being undertaken and why. I cannot recommend them highly enough.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent restoration

From first contacting Pars Rug Gallery to seeing photos of the work in progress and then the final result, it has been a wonderful experience. When Arash came to see our family's old Persian rug, it was in a sorry state with badly worn patches and edges missing. He was able to tell us all about it and explain in detail the work that could be done to restore it. After 5 months, the work has been completed and I am delighted with the result. The rug is beautiful with the true workmanship and colours now revealed.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Firstly, my rug has come back cleaned and beautifully restored by wonderful craftspeople, I could not be happier with the results. It's an elderly Kashmiri wool/silk mix which had a great deal of wear and staining. It is now bright and the edges and warp fringe have been expertly restored, beautiful work. From the outset communication has been superb, I've been kept informed at every stage, costs have been totally transparant and well presented so I could see exactly what each element of the clean and restoration costs. Everyone was a pleasure to deal with, I feel really lucky to have stumbled upon them. Very happy indeed.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cleaning

I was delighted with the cleaning and restoration of my woollen rug, completed with care and attention to detail! And thanks to Abhishek for always being there to answer my questions and lead me through the process.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

From initial contact

From initial contact, I felt that I was talking to a very professional company. The email contact was very friendly and very professional. I would definitely recommend Pars Rug Gallery without question.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

High quality rug restoration by Pars Rugs

Pars Rugs have cleaned and restored a rug for me which was bought in 1972 in Kashmir. The rug was in a sorry state having been used in a lounge for many years and then stored when we moved house. Areas had been attacked by moths and the fringes had worn away. The rug has been restored to an amazing standard. The colour matching is perfect and the skill of the restorers means that it’s impossible to tell where the problem areas were that have been mended. Information was supplied at all stages and the quality of the work is such that I can totally recommend this company.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Excellent quality work at very competitive prices. Have used their services before and would again.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

I was impressed with the service…

I was impressed with the service provided by Pars Gallery. They collected my rug and kept me informed at every stage, after cleaning, they reconstruct the fringes and made it look as good as new.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent cleaning and renovation of our silk Kashmiri rug - new silk fringes and repair to edges. Would thoroughly recommend. Good customer service.

February 22, 2024
Unprompted review

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