Pars Rug Gallery Reviews 

165
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional rug cleaning and restoration services, noting that old, worn, or damaged pieces are returned looking completely renewed and vibrant. People also deeply appreciate the expert staff, who are exceptionally patient, courteous, and highly knowledgeable when helping clients choose and trial different styles in their homes. Some reviewers were not happy with occasional communication gaps or unexpected issues during the process. A few consumers experienced genuine concerns regarding initial updates, delivery timelines, and the final condition of their valuable items after the cleaning process was completed.

What people talk about most

Product

Consumers find product to be positive, expressing great satisfaction with the exceptional quality and... See more

Service

People report positive experiences with service, highlighting the exceptional professionalism and expertise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that even heavily soiled or... See more

Staff

Clients share positive opinions on staff, consistently praising their outstanding professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pars Rug Gallery collected 12 of our antique and modern rugs for cleaning. I was particularly impressed that they provided before and after photos, allowing us to see the results and progress clearly.... See more

Rated 5 out of 5 stars

I can’t recommend Pars more highly if you are looking for a rug. We didn’t really know what we wanted so Arash brought a selection, including some beautiful antique rugs and a number of kelims. We set... See more

Rated 5 out of 5 stars

I cannot rate Pars Rug Gallery highly enough. They have the most beautiful, wide ranging selection. Arash was extremely helpful and patient bringing many different styles to our house. We look forward... See more

Rated 5 out of 5 stars

I cannot say enough good things about Pars Rug Gallery and the rug we ordered! It is exactly as the listing, very rich colors, incredible condition, clean, wrapped well.....it is the most beautiful ru... See more


Company details

  1. Home & Garden

Written by the company

We sell selected and exclusive hand-made rugs: Contemporary and antique Oriental rugs. We provide extra rug care services such as cleaning and full restorations all over the UK:


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(165)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great rugs and outstanding service

It has been a genuine pleasure working with Arash and his team, who have given me real understanding of the quality and history of the rugs, and helped find the perfect rugs for our home in a way that is empathetic to the house, and some of the more unusual sizes required. I could not be happier with the quality of the rugs or advice/

May 24, 2021
Unprompted review
Rated 1 out of 5 stars

bad experience

One of the worst experiences I have had with any company. They had my rug from October to January to clean. They did not reply to my calls/emails for 2 weeks whilst they had it, but eventually gave me a quote. I went ahead with the work, and then they accused me of not paying the full cost when i had. I received my rug back and was very unhappy as there was discolouration on the pattern. I complained and they took the rug back to assess it but are denying anything is wrong so I am stuck with a damaged rug for a lot of money.

March 3, 2021
Unprompted review
Rated 1 out of 5 stars

Pars ruined my rug

Pars ruined my rug, they made the area they
cleaned worse on the 2nd attempt it had lost its soft pile & is stiff, they had this rug since March, they don’t keep you updated I had to send lots of emails to ask what was happening. They Charged too much for the service they provided. I will not be displaying the rug. H

October 15, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look