Parts Geek Reviews 

They don't stand behind their return policy. I ordered the wrong part. Didn't want it, turned around and ordered another brand part from them that cost over 3 times as much. They sent me an RMA for first order, when I went to return I noticed the box was all damaged. I never even looked at it before since I had already ordered another part. Told them about the box being damaged. They wanted pics, sent them pics. Then they wanted me to open the box and send pics of the parts. I had already taped up all the damage to the box to send it back so I told them I'm just gonna send it to them. In the interim they cancelled the RMA. I asked them to send me another RMA. Well apparently, their policy to report things if claiming damaged is 7 days. If you claim wrong part it's 30 days. The damage came from them shipping the box to me. I didn't want to get blamed for the damage when shipping the box back to them. So now I'm screwed with a piece of junk radiator Chinese made, i'm out $207 because their warehouse apparently made the decision that they were closing my case for return for damage. I never made a claim to return for damage, return claim was wrong part. I was just trying to cover my butt and let them know that their delivery company had pretty much trashed their package. I will never do business with this company again. And I would suggest you do the same. Spent 30 minutes in phone system waiting for cust service, twice! Got hung up on with 1 caller to go first time. Their automated system says push 1 to get a call back instead of waiting on hold....that didnt work. COULDN'T BE MORE DISGUSTED WITH THIS COMPANY!!!

I ordered a part for my car. After ordering i clicked on the order to simply review it, it was then I realized I had my old address in for a delivery address. I called and they told me to wait for a tracking number to be generated and then I need to call UPS to reject the package. I did just that and UPS tells me parts geek has placed restrictions on the package so that it cannot be held at a hub for me to pick up, cannot change the delivery address or reject the package prior to its delivery. I called again and asked parts geek to help and call UPS as thats what UPS told me had to happen. I've received zero help! Now due to a simple address mistake a stranger will receive the part and I'm out 70$!! Absolute GARBAGE CUSTOMER SERVICE! I WILL NEVER ORDER FROM THESE PEOPLE AGAIN IN MY LIFE!!!

Hi
I ordered a coverlay for 2010 toyota camry dashboard cover .. when I ordered was told all was included such as a kit .. i received nothing but the part. No adhesive or directions. I called customer svc . Got NO WHERE WITH ANYONE.. but when I ordered, was told all comes in box .. so being i was treated this way I am returning unless its resolved. No one to talk to that knows ? I did research to write this email
$300 for dashboard cover.. no glue or no instructions on what to use. Was told it comes with a kit. No customer service help .. no supervisor ?
Hopefully owner will see. This company has no supervisor .. NO ONE

Great customer service will get you the right parts

I had a very disappointing experience with PartsGeek. The part I received was incorrect/damaged, and the return process was frustrating from start to finish.

What made the experience even worse was the customer service. It was extremely difficult to get assistance, responses were unhelpful, and it felt like no one was willing to take responsibility for resolving the issue. As a customer, I expected better support when the company sent the wrong or damaged item.

Buying auto parts online requires confidence that the seller will stand behind their products. Unfortunately, that was not my experience with PartsGeek. Between receiving the wrong/damaged part and dealing with poor customer service, I wasted valuable time and money.

I would not recommend PartsGeek based on my experience and will be purchasing my auto parts elsewhere in the future.

I am extremely disappointed with both Parts Geek and their customer service.

I received a severely damaged part from my order (Order #31-6894064), which cost $271. To receive a refund, I was required to ship the damaged part back at my own expense. I paid an additional $95 to FedEx, and Parts Geek refused to reimburse me for the return shipping, even though the part arrived broken.

From the poor packaging to the lack of customer support, this has been one of the worst online parts purchasing experiences I've had. Customers should not have to pay out of pocket to return merchandise that was damaged before it even arrived.

I would strongly recommend exercising caution before ordering from this website. Based on my experience, the packaging, customer service, and post-sale support were all extremely disappointing.

0/5 do not trust any part their site days will fit your car. Call and confirm because their customer service is terrible and they want to keep your money by any means necessary!!

Make sure when ordering that you order the part you need. It will cost you the customer more for return shipping and the restocking fee. By the time you pay those your refund will be minimal. Basically they are going to get paid one way or another. I'll be better off to resell the brand new part to get most of my money back instead of paying them.to scan it back into inventory and put it back on a shelf to sell again later. They're making double on a single part. I definitely suggest using RockAuto.com or CarParts.com. Better prices and better customer service at both places. PartsGeek.com just feels like a bunch of greedy thieves that don't think mistakes happen. No thanks.

Parts Geek return policy is a trap for the unwary consumer. I ordered a tail lamp assembly and specifically requested the color to be red/Grey in color. The sales person sent a red/clear color. When I tried to return it Parts Geek wanted me to pay the return charges of $40.00. After 3 days of staying on the phone for 30 minutes with music, they refused to pay the return charge even after admitting the recorded conversation reflects I requested red/Grey!

I ordered a hub with bearings kit, they came to me without bearings. I ask for them to send the bearings they forvot to me, they refused. They said I had to send the parts back and then reorder them again. I asked if the bearing I needed was sold separately, yes 37.00 I asked them to send me that bearing, they said I had to pay for it. I told them I did when I ordered it the first time... got NO where with these people.I Asked to speak to a supervisor,they said they would have someone call me back never happend. Called 5 different times and was hung up on each time. And never did speak to a supervisor. Ended up having to buy the bearing at O'Reilly because the link they sent me to return the hubs didnt work either. Very hard to speak too and understand. VERY heavy Indian accent on ALL 5 customer service people I spoke too. I asked several times to be transfered because I could not understand them, they refused and one said I was being racist. DO NOT ORDER FROM THIS COMPANY.

If I could pick a 0 star I would. The return policy is a joke. I paid $134 for parts and needed to return. I had to pay $113 in shipping and they charged a restock fee. Same order but different parts I had to pay another $55 for shipping because they were getting returned to different locations. Them parts coat me $176. Then a restocking fee. Tried to talk to them and they would not even try to communicate with me.

I order 2 parts from their website but their web does not allow me to order more than 1 so I place 2 orders
Next day after making the orders they cancel my first order I call to get an answer and the lady that answer told me that there’s was a duplicate I told her no it wasn’t and to place the order again so save did but the next day the cancel my second order again so I call and the guys that answer didn’t care about the situation and I told him that I shouldn’t have to pay for shipping since they mess up the order twice and he said nope and I told him as well about the web site and he only said Yeah that is so I hung up on him that’s why the review so very unhappy with their service and all.

If I could give no stars I would. Absolute crooks. May 29 ordered a part their website said I'd love it in 5-7 days. Showed up 9 days later. I returned it as I got the part locally instead of waiting. Return got to their warehouse on June 15. June 20th or there about I called them, asking where's my refund. I was told it has to be processed. Filled a dispute with PayPal while waiting, as I suspected they'd try to wait me out till u forgot about my money. Website says retun processed. This is July 6. I called them and got a whole run around that it has to be escalated to the warehouse. Miraculously no supervisors available. Then eventually got told I'm holding up the line and got hung up on.
Crooks. Absolutely one of my worst after sales experiences ever. I will NEVER buy from them again and will tell everyone I know to do the same.

I wouldn't give a star at all if I didn't have to. I ordered 2 parts...I ended up not needing them. I went to return them at fedex... ot was approximately 35 dollars to return them...and a restocking fee is also charged 🙄... the parts were 152 dollars... they want you to pay for shipping and a restocking fee..which is about half of the money I paid for the parts.... I will NEVER order from Parts Geek again. They are such a ripoff. It would have been fine to pay a restocking fee....but not shipping as well. Who owns this company because this is high way robbery. This is so disgusting...imagine paying for something that you end up not needing then get hit with fees that's insanely ridiculous..

I ordered a water pump kit for my 2014 Mustang. Instructions and pictorial show kit contains p/n ER33-8276-AA. It did not come with the kit. Because of their mistake, I am supposed to pay $20 shipping and buy the separate part for an additional $70! Their mistake is costing me alot of time and money! Would not recommend.

Ordered a ac kit only received the condenser so I figure the fight will be on i didnt install any thing comeing out of Florida is always wrong and they won't fix the problem very upset as I have 7 kids in this vehicle and they need ac 100 pluse degrees

The wrong part was sent and I got a return ticket from Parts Geek. I returned it in same box and never took it out of the box. It was rejected immediately warehouse manager said it was installed which it was not. I talked to them and said it was not up for review and sent it back and charged my FedEx account. I have filed complaints and still have not received a refund.

I just want to let everyone know do not order from Parts Geek. I bought a set of rear brake caliper and pads.I called about the warranty. I had the parts installed 6 months ago by a mechanic. The driverside rear caliper was smoking and sticking. I was told I had to remove the set I bought to receive a refund. The Company would not send me a replacement caliper. I was also told I would have to pay shipping.

I had an extremely disappointing experience with PartsGeek.

My first order was unexpectedly canceled. When I called customer service to understand why, the representative was unable to provide any explanation or insight and the interaction was one of the worst customer service experiences I’ve had.

I decided to give the company a second chance and placed another order. Three days later, I received an email stating that the part was actually out of stock.

After two failed orders, poor communication, and a lack of inventory accuracy, I have completely lost confidence in this company. If you need a part quickly or expect reliable customer service, I would strongly recommend considering other retailers.

Order details and emails have been retained and can be provided if needed.

I had an issue with my order and couldn’t get in touch very easily but I went through pay pal and got the help I needed and my issue resolved 10/10 customer service!