Party Delights  Reviews 

Awful, had no updates on my order will be delivered. I ordered Halloween costume for my child as she had a Halloween disco next Thursday and I placed the order last Thursday. I've sent 4 emails and had no response! Of course there's no number to contact them. If my order isn't here by Monday or Tuesday next the latest I'll be reporting them and asking for a refund! I understand they are busy but not to give you a update or communicate back when you've emailed is unprofessional! I'll be advising people not to buy from these.

I ordered a bunch of things on the 3rd October. I have emailed and used the online form on the website 4/5times since last Thursday and had no reply at all. I downloaded shop so I could track the order. It is still saying waiting for details. It’s nearly two weeks later and still not been despatched and they can’t even be bothered to give me an update. I need the items for this weekend as attending a party. I can’t believe they are still advertising next day delivery or even standard delivery on their website when they can’t even fulfill the orders they currently have on time. I wish I had read the reviews on here before placing an order. Looks like I will have to try and order from elsewhere and hopefully find something working two days. Absolutely horrendous company and shocking customer service. Avoid at all costs. Hopefully I get a refund but not holding much hope!

Where is my order? #20344
I’ve had no communication since I placed my order on the 30th September. I’ve emailed several times and no answer. The items were for my son’s birthday, which was last weekend. So frustrating!!

Received a tracking number on 15th October, that doesn’t exist! What is going on!!

I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media again no reply!!
Order I can see sitting on shop as received but nothing sent so far and no solution.
Very inconsiderate and unsure why still taking orders if they cannot cope right now.
I’ll have to reorder outfits from somewhere else and take this further to get money back which is very inconvenient.
Frankie

Ordered on 8th oct 2026 and still says “preparing”. Emailed 7 times and not a single response back to me. No way to cancel the order as you have to do that via email- to which they dont respond.

I ordered costumes for both my kids for halloween on 4/10 thinking they will arrive well in time. After reading these reviews im now extremely concerned. My order hasnt been shipped and Ive had no response from my email query. Non existant customer service and also no option to cancel your order either which is shocking in my opinion!
Please confirm the wherabouts and ETA of my order - #21268

I wrote a previous review about this company and would like to warn you all DO NOT ORDER FROM THIS COMPANY
if you have I would recommend doing a chargeback with your bank or credit card this company will not send out your package they won’t refund or cancel your order and they will just keep your money.
After raising a dispute with my bank for not recieving goods this shady company tried to pretend they had shipped my order when all they have done is printed a label and I have proof of that through inpost!
It’s a complete scam/fraud!!!
Hopefully enough people will raise disputes that this company will be shut down absolute awful shady customer service ruining peoples celebrations

My order took weeks to arrive and once it did arrive part is missing. I have emailed twice asking for the missing parts to be sent out with no response. Honestly I wouldn’t bother ordering from again.

Scam do not give them any money.
Money taken, no order sent out. 3 emails to chase.
I wish I had checked this review page before I placed my order. One very upset little boy without a costume.

#21434 Refund Required

Ordered nearly 3 weeks ago paid express delivery and nothing!!! No updates no replies from the emails ive sent , and no order so I’m now out of pocket! By the looks of the reviews I won’t be receiving my order either!!

DONT ORDER FROM THIS COMPANY!!!

I placed an order which I need for a children’s party 2 weeks ago and it has yet to be dispatched. I have contacted the company twice and have had no response. I have ordered here a number of times but looking at the other reviews they are all similar. No orders being dispatched and no contact from the company. Poor service.

I’ve ordered from Party Delights before and haven’t had any issues but I ordered a Halloween outfit for my son and it was sent to an inpost locker. It said it was delivered but I was never given a code for it which I contacted Inpost about. I was told to contact the seller. I explained in my email the situation and they never got back to me so in post them sent my parcel back as I did not collect it in time I did not receive any email from party delights to say they had received my parcel back yet looking on the tracking for impost I saw that it had been delivered back to seller. I have emailed four times now including messaging on Instagram as I would like my parcel or a refund back. It took several messages on Instagram to hear back from someone and they said they would send it to my billing address. I just needed to confirm that I wanted that to be done which I did do within the minute of them sending me that message and I have not heard anything again since. I have messaged several times and emailed again to find out what is happening as at this point I just want my money back.

Awful service placed an order on the 1st October which was confirmed. Still no update that it’s been dispatched. Have emailed three times and Instagram messaged twice with no response. Now the 12th October with no update

Really disappointed. Normally go and get my little ones Halloween costumes from supermarkets but thought I would give this company a go as they had some unique costumes listed on their website. Shipping was £3.95 and I didn’t mind paying it as the website stated delivery in 3-5 working days. Ordered on 01/10/2026 and still no correspondence or update on my order. Ive sent a message through their contact us form and also tried to call multiple times with no luck. Wouldn’t recommend or use again unfortunately.

Order #21293

I ordered 4/10/26 for 3-5 working days and still received no update or item. I’ve emailed the company and I’ve still had no response! I needed that for the weekend!

Giving 1 star as I have ordered twice. 1st order came with no problems but my second order (#20242) placed on 29/9/26 has not yet been dispatched and I have emailed twice with no response to either. There is also no phone number which you can call to speak to customer services. Appalling service, would not recommend at all. Seems this has been a problem with many customers.

Order arrived but was poor quality. So I returned the next day. Contacted the company stating I was returning. I've contacted them about my refund and have no response and no refund! Avoid this company. They have no customer service.

Never buy from this company. Sent me half my order. Then sent the rest a month later when I didn't request it. Returned items and no refund issues. No response to emails/messages. Terrible customer service!

UPDATE: They sent 1/4 items. Im still outstanding 2 items and no sign of it coming despite the email saying it had all been dispatched. I want my money back by next week or I'm reporting your company to trading standards.

Truly incompetent and bogus trading practices, do not order please from this mess of a company. Fraud. Reported to trading standards need shutting down. Still waiting for dispatch from 30th sep can't call phone number doesnt work. No reply off emails. But still advertising!!!! Still want people's money!!! Fraud fraud fraud