Patricia White's Reviews 

95
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We needed to arrange personal care for an elderly family member at very short notice (I contacted PW on Friday for the following Monday). PW were very responsive and helpful. The carer assigned is b... See more

Rated 5 out of 5 stars

Paula was exceptional. She reads the family she is working with well and strikes the right balance when encouraging independence. She fit is really well with our family and if ever you need support fo... See more

Company replied

Rated 5 out of 5 stars

The service is second to none. Everybody on the team is extremely helpful, kind, professional and will go out of their way to resolve any issues, problems or requirements. I would be happy to recommen... See more

Company replied

Rated 4 out of 5 stars

Maggie was a huge help during our 2 1/2 weeks in Italy. She pitched in with helping us as a family and also seemed to enjoy the house, beach et cetera and was most appreciative of having vegetarian... See more

Company replied

Company details

  1. Home Health Care Service

Written by the company

As a leading home care agency we’re able to offer private live-in care services throughout the UK, and visiting care in selected areas across Central London, enabling our clients to remain in the comfort of their own home. The standards set by Patricia White some 32 years ago still remain today. The highest quality home care and support for those who need it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

95 reviews

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4.8

All reviews

(95)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

I have worked as a live-in/visiting…

I have worked as a live-in/visiting carer through Patricia White’s for a number of years now and have been fortunate in working with many of their lovely clients and families. Gemma and Avril are both lovely to work with and have always been friendly, professional, easily approachable and always available for fair and reasonable advice or support.

January 14, 2024
Unprompted review
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Reply from Patricia White's

Dear Chloe, Thank you for your taking the time to write a review. We appreciate your feedback and will pass on your comments to the team.

Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

The reasons to choose Patricia Whites care agency

The reasons for Patricia Whites making my experience great is that they have matched me to my perfect jobs. They have noted my strengths from previous experiences and have bespoke matching of clients and employees. This proves that they clearly care for their staff and clients. I find them a professional caring agency. This has been the best care agency i have worked for todate.

January 13, 2024
Unprompted review
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Reply from Patricia White's

Dear Shirley, Thank you for your taking the time to write a review. We appreciate your feedback and will pass on your comments to the wider team.

Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

Excellent.

My sister and I contacted a number of agencies as we researched what would be the best solution for our Mum. We chose to select a carer from Patricia White’s as the agency that showed most empathy to our situation after recent bereavement of our Dad who had been her main carer.
To date, it has been a success. The carer has been sympathetic, understanding and worked with us as a family to get through these turbulent times. Thank you for the support.

December 4, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. We are very happy to hear that we were able to support you during this difficult time for your family.

Best wishes
The Patricia White's Team

Rated 1 out of 5 stars

I applied for a live-in carer position…

I applied for a live-in carer position on December 12 through their website, but received no response. I also applied via email, but again, there was no reply. I reapplied on their website, still no response. I even messaged them on Facebook, but still got no reply. Finally, on January 3, Lucas Maxted responded to my email, asking me to apply on the website again, which I had already done. I mentioned this in my reply and asked for assistance in clarifying what to do next, BUT STILL NO RESPONSE! After all this, I don't want to work at a place where they don't care about their applicants. Despite the many positive reviews from clients (which, of course, they would be professional with, as they can make a lot of money from them), I do not recommend this company to anyone! Their behavior is outrageous!

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I would like to recommend Patricia White’s. I registered with the company on a recommendation from my surgeon’s office in order to access care on a flexible basis after a recent operation.

I found the Patricia White’s office extremely helpful and easy to engage with. Gemma took a real interest in the arrangements I needed. Ema, the carer assigned to visit me was very professional, friendly, reliable and a most interesting companion.

I am delighted that having registered with PW for an affordable one-off fee I will be able to call on them with confidence for any care needs in the future.

Many Thanks.

December 20, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. We are very happy to hear that you are delighted with the care you receive.

Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

Patricia White offer an excellent…

Patricia White offer an excellent service, always at hand to help and respond to our needs. I feel we are in good hands.

November 20, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. We very please to hear that you are happy and feel confident with our care service.

Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

PW is great to work with

PW is great to work with!
I have been with the agency exclusively over 5 years and I couldn’t ask for more responsiveness and friendly approach from their part.
Avril and Gemma are stars on what they do.
A big thank you.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

A company which made me feel at home when moving to london

I cannot praise the PW team enough. I signed on with them as a carer in 2020 and loved every minute. Avril and Gemma are so incredibly welcoming and kind. They were always there at the end of the phone or email if i needed them with any questions.

I truly believe that PW cares so much about not only their clients but their workers too. Making sure every match is suited perfectly. And checking in on you through out assignments. I highly recommend them to anyone looking for a reliable and welcoming agency to join for care work. Or for anyone wondering who to trust with their loved ones. You will never be disappointed with Patricia White.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Patricia White’s

I can highly recommend Patricia White’s. It can be daunting - trusting care for your elderly mother. In this instance I needed a travel companion on a flight back from Asia. Everything went well, and I will be using PW again. Thanks and best wishes!

October 16, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. We are glad to hear that everything went smoothly for you.

Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

Juudit is AMAZING

Juudit is AMAZING. The consummate professional - she brought out the BEST in me by seamlessly taking care of all my mobility needs, companion care (including movie nights) and participating on all excursions (without taking away ANYTHING from my enjoyment of the process)-- and great humor. All while being more than respectful of all family interactions.

October 16, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. We are delighted to hear that you are very happy with Judith and her level of care.

Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

Total peace of mind

Very responsive, and the care is excellent; we could not ask for more. Total peace of mind. Not only now (August and again this month), bit also 14 years ago when we needed care for my mother-in-law.

September 24, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. Thank you for returning to us, it's wonderful to hear that you have peace of mind with our care too.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

High quality care at short notice

With only a few hours notice, The Patricia Whites Agency helped me through the formalities and found us a carer who was able to start the next day to care for my father who was suddenly discharged home to die. I cannot praise our carer, Thecla Greco, highly enough. She is cheerful, smiling and deeply sympathetic and empathetic. All of this with clear professionalism. She was so easy to deal with and her care of my father was really good. She worked well with his existing carer, and made sure that not only my father's needs but also the family needs were considered. We were both up till the early hours waiting for the out of hour GP and the undertakers and this morning, before, I arrived back, she had washed my father’s and her bedding, swept through and vacuumed! I wouldn't hesitate to recommend her as a live in carer she has become a friend in these three hectic days.

September 20, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. We are glad to hear that Thelca, was there to care for your Dad and supported your family during this very difficult time.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

Well done Patricia White's for sending me such lovely carers

Having been very reluctant to have a carer after an awful experience with one sent by a friend, the 2 carers (Shirley and Louise) provided by Patricia White's in July and August, have both been a great success. Helpful, friendly and generally making my life pleasant and much easier. I couldn't recommend Patricia White's more strongly.

July 23, 2023
Unprompted review
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Reply from Patricia White's

Dear Kathleen,
Thank you for taking the time to write a review. We are so pleased that you have been happy with your recent carers and they have made your life pleasant and easier.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

Very helpful

Very helpful, supportive and efficient team

September 21, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review. It is great to receive your positive comments.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

Excellent live in care provision

Patricia White’s provided live in care support for our mother and father from March 2022 until August 2023.

All of the carers provided were incredibly hard working, efficient and thorough in their care of both my 93 year old mother, who had dementia, and my 91 year old father, who suffered from multiple health concerns. They dealt with their care with professionalism, compassion and great attention to detail, liaising with the many organisations from surgery to pharmacy, ensuring proper attention and medication was always relevant and appropriate.

The carers developed an excellent working relationship with Mum and Dad. Their needs were at times unpredictable, particularly at night time, and the carers were always flexible and responsive.

During their time working with Mum and Dad, Mum suffered a stroke and sadly passed away a few days later at home. This was a challenging time for us as a family and we were fortunate to benefit from the Carers’ many years of experience supporting clients at the end of life. They helped us understand what was happening and provided support not just to Mum and Dad, but to me and my siblings, with respect and empathy.

The carers provided by Patricia Whites have all been excellent communicators with sound judgment. We established a WhatsApp group to share information and they would send us regular updates. If they had any concerns, they would let us know, but in a measured way so as not to cause alarm.

In addition to the excellent care they gave to both Mum and Dad, the carers ran the house very efficiently and looked after it as their own.

We are grateful to the office team at Patricia Whites, who have worked tirelessly to provide our parents with the best care. I would have no hesitation in recommending them for live in care services.

September 12, 2023
Unprompted review
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Reply from Patricia White's

Dear Anita, Thank you so much for taking the time to write a review, We are very pleased to hear that you were happy with the carers and the care they provided for your parents.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

Claire Reynolds

I was very pleased that you introduced Claire Reynolds to me. She was a charming companion and carer. Both as a friend and an excellent cook, we had many happy times together and l was sorry when she left. I look forward to having her again as a carer when she comes back to the UK from South Africa in the new year.

July 28, 2023
Unprompted review
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Reply from Patricia White's

Hi Diana,
Many thanks for taking the time to write a review. We were so pleased to hear you enjoyed having Claire as a carer and companion. We will pass on your comments to Claire.
Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

Im a live in carer ,working alongside…

Im a live in carer ,working alongside Patricia White has been wonderful.
They take time to match you with the right client.
They listen and resolve any issues raised

July 15, 2023
Unprompted review
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Reply from Patricia White's

Dear Trudy,

Thank you very much for taking the time to write a review it is much appreciated. We are glad to hear that you feel supported and enjoy working with our agency.
Best wishes
The Patricia White's Team

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company, I enquired for my mother and had many calls with Avril and Gemma over the proceeding months, I felt reassured and listened to and when we ready to register it was simple and we were given choice of carers - Maggie came and made such a difference to our lives and mum has thrived in her care

July 8, 2023
Unprompted review
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Reply from Patricia White's

Dear Mike,

Thank you very much for taking the time to write a review. We are so pleased that we have been able to support you and your mother find a carer that has made a real difference to your and your mum's lives.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

The staff at Patricia White's respond…

The staff at Patricia White's respond quickly to calls and emails. They seem to take on board my comments when suggesting new carers.

June 29, 2023
Unprompted review
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Reply from Patricia White's

Thank you for taking the time to write a review and for the positive comments. We are pleased to hear you are happy with the service we provide.

Best wishes

The Patricia White's Team

Rated 5 out of 5 stars

Patricia White's wonderful carers

Patricia White's provides carers for our mother. They are absolutely wonderful and have transformed her life and ours.

June 27, 2023
Unprompted review
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Reply from Patricia White's

Dear Susannah,
Thank you for taking the time to write a review. It fantastic to hear how our service has transformed your mothers and the rest of the families life.

Best wishes

The Patricia White's Team

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