Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance both in the showroom and during the installation process. People are also extremely happy with the prompt delivery service, efficient setup, and very competitive prices offered across a wide range of reliable household appliances. Some reviewers were not happy with communication issues, website pricing errors, and occasional delivery delays that left them waiting. A few consumers additionally mentioned experiencing frustrating problems regarding incorrect fittings, unexpected product design flaws, or unhelpful customer support when attempting to resolve these issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from start to finish.... See more

Product

People report positive experiences with product, highlighting great prices and items arriving in perfect... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals, excellent communication,... See more

Price

Reviewers express high satisfaction and appreciation regarding the price of the products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,644)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Competitive pricing and excellent service. Speedy delivery, installation and removal of the old machine. Excellent service as always!

March 9, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Zosie,

Thank you for your continued support!

We are delighted to hear you were pleased with the competitive pricing and the full service. It’s especially great to know we are consistently meeting your expectations.

We really appreciate your loyalty and look forward to helping you again in the future.

The customer service team

Rated 5 out of 5 stars

Dedicated staff prepared to go above and beyond

I saw the cooker advertised on line, I needed to establish the exact shade of colour. The staff at Paul Davies supported me every way they could to enable me to 'see' the cooker without physically travelling 200 miles. Once I purchased the item, they helped me arrange the transportation. They packaged the cooker extremely well, to ensure it was not damaged in transit

March 18, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Tina,

Thank you for leaving a review!

We are pleased our team could support you in choosing the right cooker and help you feel confident in your decision, even from a distance. It’s great to hear everything from communication to packaging and delivery arrangements met your expectations.

Enjoy your new cooker and we hope to assist you again in the future.

The customer service team

Rated 5 out of 5 stars

Very easy to order

Very easy to order, product better price than competitors, order came in Perfect condition , delivery people very helpful. Exceptionally happy would highly recommend.

March 31, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mr Muirhead,

Thank you for leaving a review!

We are delighted to hear you found the ordering process easy and that we could offer a better price. It’s also great to know your order arrived in perfect condition and that our delivery team were helpful.

Your recommendation means a lot to us. Thanks again for your support!

The customer service team

Rated 5 out of 5 stars

Friendly welcoming staff and prompt…

Friendly welcoming staff and prompt delivery and fitting

March 28, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Nigel,

Thank you for your feedback!

We are glad to hear you found our team friendly and welcoming, and that the delivery and fitting were carried out promptly. It’s great to know everything came together smoothly for you.

We appreciate your support and look forward to assisting you again in the future.

The customer service team

Rated 5 out of 5 stars

All-round good service

Ordering process was easy, good post ordering communication, was delivered on time, and for a good price. All-round good service.

March 16, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Ian,

Thanks for taking the time to share your experience!

It’s great to hear the ordering process was straightforward and that everything from communication to delivery met your expectations. We are pleased you felt you received good value as well.

We appreciate your support and hope to help you again in the future.

The customer service team

Rated 5 out of 5 stars

Very happy about my purchase.

Every thing went smoothly. Communication with the company was great. Overall very happy about the whole experience.

March 26, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Joanna,

Thank you for your lovely review!

We are pleased to hear everything went smoothly and that you were happy with our communication throughout. It’s great to know you had such a positive experience with us.

We really appreciate your support and hope to serve you again in the future.

The customer service team

Rated 5 out of 5 stars

They are very reliable company

They are very reliable company! Fast Shipping! Good Service!

March 7, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Man Ho Lee,

Thank you for your feedback!

We are pleased to hear you found us reliable and were happy with the fast shipping and service. Your support means a lot to us and we look forward to helping you again in the future.

The customer service team

Rated 5 out of 5 stars

Amazing Service & Exceptional Value.

Amazing Service & Exceptional Value.

Lucy was really helpful and professional.

March 4, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Lisa,

We’re delighted to hear you had such a positive experience and that Lucy was able to help. We’ll be sure to pass your feedback on to her.

We appreciate your support and hope to assist you again in the future.

The customer service team

Rated 5 out of 5 stars

We had a washing machine installed by…

We had a washing machine installed by Lee and Craig this week and they did a great job. The kitchen is fairly tight and they managed it no problem, took away the old machine and were in and out in no time. Would highly recommend

April 9, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Declan,

Thank you so much for your kind feedback. We are pleased to hear that Lee and Craig were able to get everything installed smoothly, especially in a tight space. We’ll be sure to pass your comments on to them. If you ever need anything else, please don’t hesitate to get in touch!

The customer service team

Rated 5 out of 5 stars

Lee and Craig

Lee and Craig
Arrived promptly
Very helpful and friendly
No messing around; job was done professionally and quickly

April 9, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Harriet,

Thank you for your kind feedback. We're really pleased to hear that Lee and Craig provided a prompt, friendly and professional service. If you need anything else in the future, please don’t hesitate to get in touch.

The customer service team

Rated 4 out of 5 stars

Good customer service

Four days after ordering an oven through the Paul Davies website they emailed to say the model I’d ordered was out of stock. Although this was a disappointment, they immediately sourced a near equivalent and ordered that on my behalf. Generally pleased with the level of service and value offered.

March 2, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you for your review. We are sorry the original oven model was out of stock, but we’re pleased we were able to quickly source a suitable alternative for you. It’s great to hear you were happy with the service and value provided. Thank you for choosing us!

The customer service team

Rated 5 out of 5 stars

Excellent

Excellent
Sue and Alan

March 9, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mohamed,

Thank you for your excellent review. We're delighted to hear Sue and Alan provided such great service and will be sure to pass on your kind feedback.

The customer service team

Rated 5 out of 5 stars

Leisure gas cooker

Found an all gas cooker which is what we wanted.helpful staff.ordered online and was quickly delivered to shropshire.thanks for your help.

February 26, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mr Davies,

Thank you for your lovely review. We’re pleased you found the all-gas cooker you wanted and that everything from ordering to delivery went smoothly. We appreciate your support!

The customer service team

Rated 5 out of 5 stars

Lee and Craig were helpful polite yet…

Lee and Craig were helpful polite yet again would recommend them and sales lady who helped

February 20, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you for your kind review.

We’re so pleased to hear that Lee and Craig were helpful and polite once again. It’s also lovely to know our sales team made a great impression too. We really appreciate your recommendation and your continued support!

The customer service team

Rated 5 out of 5 stars

Great helpful lads

Great helpful lads

February 19, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you for your review.

We’re so pleased to hear the team were great and helpful. Your feedback means a lot and we’ll be sure to pass it on to the lads!

The customer service team

Rated 5 out of 5 stars

Neff oven and microwave


Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with different options. Delivery was fast ordered Tuesday fitted on Thursday. Lee and Greg were friendly and respectful. Fitting wasn’t straightforward but they were determined thank you.

February 19, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Donna,

Thank you for your lovely review.

We are so pleased you had a great experience from start to finish. Lucy will be delighted to hear her advice and support helped you choose the right oven and microwave and that everything was arranged so quickly.

It’s also great to know Lee and Greg took such good care with the installation, even with the challenges. We really appreciate your feedback and hope you enjoy your new appliances!

The customer service team

Rated 5 out of 5 stars

Found the Gas Cooker we needed ,at a…

Found the Gas Cooker we needed ,at a great price. was Delivered very Quickly, Very Happy with the service provided, Highly recommend, Thank you so much.

February 16, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Niel,

Thank you for taking the time to leave a review. We’re delighted to hear you found the gas cooker you needed at a great price and that you were happy with the quick delivery and service provided. Your recommendation means a lot to us.

If we can help you with anything else in the future, please don’t hesitate to get in touch.

The customer service team

Rated 5 out of 5 stars

Great selection, honest advice and customer service

Popped in to look at kitchen white goods and left with a new condenser dryer and dishwasher chosen and paid for for delivery in two days.

Sue answered all our questions about timings and sizes and didn't try to get us to buy more expensive machines.

January 31, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Jo,

Thank you for your lovely review. We are so pleased Sue could help you choose the right dryer and dishwasher with honest advice and no pressure. We hope you enjoy your new appliances and we look forward to seeing you again!

The customer service team.

Rated 5 out of 5 stars

I bought a washing machine about month…

I bought a washing machine about month ago. The process was amazingly straight forward as the customer service was second to none.
I would definitely highly recommend Paul Davies Kitchens and Appliances.

December 4, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Barbara,

Thank you so much for your kind feedback. We are delighted to hear that your washing machine purchase was so straightforward and that our customer service made such a positive impression.

Your recommendation really means a lot to all of us at Paul Davies Kitchens and Appliances. If you ever need any further help or advice in the future, we’ll be more than happy to assist.

The customer service team

Rated 5 out of 5 stars

Worked hard to satisfy customer after a…

Worked hard to satisfy customer after a faulty unit delivered. Not Davies fault, it leaned sideways. Unit worked and was satisfactory over Xmas awaiting replacement but the fridge was 2 cm out of square in 186 cm high! Replacement arrived early in Jan and is now satisfactoriltpyinsralled , and it’s square.

January 13, 2026
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Stuart,

Thank you very much for your 5 star review. We really appreciate your patience while we resolved the issue with the original unit. Although it arrived with a manufacturing fault, we are pleased it was usable over the Christmas period and that the replacement could be fitted promptly in early January.

We are delighted everything is now installed correctly and thank you for your kind words and understanding throughout.

The customer service team

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