Paul Stride Reviews 391

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service (despite the lockdown. Really easy to access them using the 1-1 call to discuss products. Easy to order online for collection in store. Simple collection process with all social dist... See more

Company replied

Rated 5 out of 5 stars

Really quick delivery. Felt like we were getting a personal service even though we didn't visit the showrooms because of covid. We got a good price for the items we bought and once unpacked, w... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I called a few days before making the purchase to inquiry about an specific product ( Maxi-cosi pebble plus car seat & base ) and spent about 7 minutes on the phone with a... See more

Company replied

Rated 5 out of 5 stars

Having not heard about this company before, I was a little hesitant to make a purchase, especially due to the insanely low price for my chosen car seat, however, I am extremely glad I made a purchase... See more

Company replied

Company details

  1. Baby Store
  2. Children's Toys Store
  3. Furniture Store
  4. Kindergarten
  5. Pregnancy Care Center

Written by the company

Specialising in the supply of quality nursery equipment for over 40 years we stock a range of car seats from brands such as Axkid, Britax, BeSafe, Cybex, Joie, Nuna and Maxi Cosi and more besides. We also stock a full range of nursery prams, pushchairs and equipment both instore and online at www.paulstride.co.uk from all the major brands, Uppababy, Egg, Oyster, Cybex, Venicci, Bugaboo, Thule, Mountain Buggy, Inglesina and Peg Perego as well as many others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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Rated 5 out of 5 stars

Great site

Great site, found just what I was looking for. Super fast delivery.

November 9, 2021
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Reply from Paul Stride

Good Morning Adele, many thanks for your kind words and for leaving a review it is very much appreciated.

Rated 5 out of 5 stars

Really helpful

Really helpful. I ordered the wrong part, they happily advised the correct part and exchanged it - no problem.

October 24, 2021
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Reply from Paul Stride

Hi Greame,
Many thanks for the review. Hopefully the car seat is back and working now.
Many thanks again,
Kevin - Paul Stride York

Rated 5 out of 5 stars
Paul Stride logo

Reply from Paul Stride

Good Morning,
Many thanks for taking the time to review our service and also for your order it is very much appreciated.
Many thanks again
Paul Stride York

Rated 5 out of 5 stars
Paul Stride logo

Reply from Paul Stride

Good Morning Carolina,
Many thanks for taking the time to review our service it is very much appreciated.
Many thanks again
Paul Stride York

Rated 5 out of 5 stars

Quick delivery

October 4, 2021
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Reply from Paul Stride

Thank you for taking your time to review our service, we are please that you received what you ordered quickly!
Thanks!

Rated 5 out of 5 stars

1st class service...

October 2, 2021
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Reply from Paul Stride

Thank you Alan!
And thanks for taking the time to review our service it is very much appreciated.
Thanks!

Rated 5 out of 5 stars

Excellent

Excellent, thank you

September 25, 2021
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Reply from Paul Stride

Thank you - especially for taking the time to review our service it is very much appreciated.
Thanks!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged.

September 23, 2021
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Reply from Paul Stride

Thank you Talia!
And thanks for taking the time to review our service it is very much appreciated.
Thanks!

Rated 5 out of 5 stars

Easy to order

Easy to order. Very quick delivery and a fantastic product. Would order again from this company.

September 2, 2021
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Reply from Paul Stride

Good Morning Sarah,
Many thanks for your order and for taking the time to review our service.
Many thanks

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I appreciated the phone call to let me know a change about my purchase and the flexibility to specify the delivery date. I was very impressed.

August 27, 2021
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Reply from Paul Stride

Good Morning Alistair,
Many thanks for your kind review it is much appreciated. I hope the Britax car seat is performing well and that your child enjoys using it.
Many thanks again
Kevin - Paul Stride York.

Rated 5 out of 5 stars

great service

great service. fast and efficient. thanks

August 26, 2021
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Reply from Paul Stride

Good Morning Fran,
Many thanks for the review you struck lucky with the raincover as they had been out of stock for some time. Hopefully you wont need to use it too much :-) .
Many thanks again,
Paul Stride

Rated 1 out of 5 stars
Paul Stride logo

Reply from Paul Stride

Good Morning Sara, many thanks for your review the Bababing bag is currently on pre-order awaiting stock. I am pleased to say the container arrived at their warehouse yesterday after been delayed due to the current shipping crisis from China. I should now receive the stock tomorrow and it will be shipped out straight away with DPD on a 24 hour service. Apologies again for the delay.

Rated 4 out of 5 stars

Good Product

Good Product, delivered in acceptable time, but they didn’t provide an delivery date.

August 24, 2021
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Reply from Paul Stride

Good Morning Eduardo, I am pleased the delivery arrived safely in good time. I'm sorry on the drop ship furniture our supplier does not notify us in advance that the goods have been dispatched so we cannot then pre-warn you of the tracking for the delivery. It is something I will be taking up with them going forward to see if they can change their system to accomodate this. Many thanks.

Rated 5 out of 5 stars

Great service

Amazing personal service, was given great advice and professional. Felt very safe too interns of Covid as I’m pregnant and feel quite vulnerable. Masks are still to be worn in there and hand sanitizer etc.

August 7, 2021
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Reply from Paul Stride

Good Morning Michaela, many thanks for your kind words I hope the bouncer is getting good use. Thanks again.

Rated 5 out of 5 stars

Extremely knowledgeable and…

Extremely knowledgeable and professional. I would highly recommend the store and staff. I will be visiting again when we need our next car seat.

July 29, 2021
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Reply from Paul Stride

Good Morning Hazel,
Many thanks for your kind words. I hope the Axkid car seat is getting good use.
Thanks again.

Rated 5 out of 5 stars

Quick

Quick, efficient service.

July 23, 2021
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Reply from Paul Stride

Good Morning Oliver,
I hope the new tyre has got your pushchair back up and running.
Many thanks

Rated 5 out of 5 stars

Excellent

Excellent service

July 19, 2021
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Reply from Paul Stride

Good Morning Samine,
Many thanks for your kind words. You timed your purchase perfectly as the belt clip had been out of stock for several weeks previously.
Many thanks again.

Rated 5 out of 5 stars

Excellent Service

July 17, 2021
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Reply from Paul Stride

Good Morning Liji,
I hope the Britax car seat meets your expectations. It is one of our favourite seats of that type.
Many thanks again.

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