Excellent service (despite the lockdown. Really easy to access them using the 1-1 call to discuss products. Easy to order online for collection in store. Simple collection process with all social dist... See more
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Really quick delivery. Felt like we were getting a personal service even though we didn't visit the showrooms because of covid. We got a good price for the items we bought and once unpacked, w... See more
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Excellent customer service. I called a few days before making the purchase to inquiry about an specific product ( Maxi-cosi pebble plus car seat & base ) and spent about 7 minutes on the phone with a... See more
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Having not heard about this company before, I was a little hesitant to make a purchase, especially due to the insanely low price for my chosen car seat, however, I am extremely glad I made a purchase... See more
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Company details
Written by the company
Specialising in the supply of quality nursery equipment for over 40 years we stock a range of car seats from brands such as Axkid, Britax, BeSafe, Cybex, Joie, Nuna and Maxi Cosi and more besides. We also stock a full range of nursery prams, pushchairs and equipment both instore and online at www.paulstride.co.uk from all the major brands, Uppababy, Egg, Oyster, Cybex, Venicci, Bugaboo, Thule, Mountain Buggy, Inglesina and Peg Perego as well as many others.
Contact info
20 Kathryn Avenue, Huntington, YO32 9JS, York, United Kingdom
- 01904 674800
- orders@paulstride.co.uk
- www.paulstride.co.uk
Amazing service as always even in…
Amazing service as always even in lockdown. We had a telephone appointment to discuss car seats. The staff member was really knowledgeable and there was no pressure at all to make a purchase. I ordered the car seat online a couple of weeks later. Collected from store and they checked we had fitted it correctly. Really pleased with the car seat and service recieved. We're on baby number two and Paul Stride is our go to shop. Thanks again.
April 8, 2021
Reply from Paul Stride
Good Afternoon Alice,
Many thanks for the kind words and I am pleased the telephone service worked well. Certainly during lockdown it was a new way of working for us all.
Thanks again for the order and for taking the time to review our service.
Many thanks
Paul Stride
Reply from Paul Stride
Good Afternoon Denise,
Many thanks for your order and for taking the time to review our service it is much appreciated.
Thanks again
Paul Stride
Item not received after 17 days
Ordered car seat adapters on 17 days ago. I haven't received the item yet and I've had no confirmation email for the order, no despatch email, and no response to my enquiry.
April 3, 2021
Reply from Paul Stride
Good Afternoon Rhiannon,
Many thanks for taking the time to review our service and apologies we failed to meet your expectations on this occassion. The adapters were out of stock when ordered and we had to wait for the manufacturer to deliver to us, I am sorry this took longer than usual this time. I have checked and an email order confirmation was sent automatically by the till within 20 mins of the order being placed, maybe this went into a spam folder or was deleted in error. In relation to your email this was sent to us on the Good Friday Bank Holiday and as we were in lockdown at that time the shop was not manned, being classed as non-essential retail we were not allowed to open. As such a reply was sent to you on the Tuesday morning (again we were Closed on Bank Holiday Monday and over the weekend) as soon as we returned back to work. I am sorry this reply was not received by you until after Easter Sunday when this review was posted. I hope the car seat adapters ordered are now in use and working as planned.
Many thanks
Paul Stride York.
Great price, quick delivery
Ordered a mountain buggy 3 wheeled push chair. Price was the most competitive I could find online. My order was dispatched and delivered promptly. Great service, thank you.
March 31, 2021
Reply from Paul Stride
Good Afternoon Nick,
Many thanks for your Mountain Buggy order and for taking the time to review our service it is very much appreciated.
Thanks again,
Paul Stride
Excellent service overall
Easy to navigate website, found exactly what I was looking for very quickly. Fast delivery arrived within less than a week, and beautiful products arrived in excellent condition.
March 30, 2021
Reply from Paul Stride
Good Afternoon Chelsey,
Many thanks for your car seat order and for taking the time to review our service it is very much appreciated.
Thanks again,
Paul Stride
Easy and fast
Quick, efficient service, polite and helpful on the phone. Item arrived promptly
March 27, 2021
Reply from Paul Stride
Good Afternoon Serrie,
Many thanks for your custom and for taking the time to review our service it is very much appreciated.
Thanks again,
Paul Stride
Good service and communication Thanks
March 27, 2021
Reply from Paul Stride
Good Afternoon Harry,
Many thanks for your order and for taking the time to review our service it is very much appreciated.
Thanks again,
Paul Stride
Needed a new car seat for my son and…
Needed a new car seat for my son and had great advice over email and then in store when I went to collect. Always great customer service here and very happy with seat
March 19, 2021
Reply from Paul Stride
Good Afternoon KJ,
Many thanks for your custom and for taking the time to review our service it is very much appreciated.
Thanks again,
Paul Stride
Amazing service as always
Amazing service as always. Incredibly helpful. I couldn’t think of anywhere else I would want to buy my children’s car seats from.
March 13, 2021
Reply from Paul Stride
Good Morning Amy,
Many thanks for the review and for your continued support it is very much appreciated.
Thanks again,
Kevin - Paul Stride
Lascal buggy board
We purchased the Lascal buggy board maxi for our 3 year old. Great price, good quality and super quick delivery.
March 12, 2021
Reply from Paul Stride
Good Morning Oksana,
Hopefully now the weather is picking up you will get full use out of the Buggyboard.
Thank you,
Paul Stride
Reply from Paul Stride
Good Morning Sylvie,
Many thanks for your order I am pleased the car seat is meeting your expectations.
Many thanks again,
Kevin - Paul Stride
Excellent service
Able to answer questions in advance of me buying the product. They also price matched the product refunding me the discount and even carried the product out to my car and put it in my boot on collection. Excellent service all round. Highly recommend.
March 3, 2021
Reply from Paul Stride
Good Afternoon Jessica,
Hopefully you have been able to get out with the pushchair and are finding it easy to use.
Many thanks for the order and using our services.
Thanks again,
Kevin - Paul Stride
Excellent customer service as always…
Excellent customer service as always but on this occasion making life as easy as possible through lockdown, thank you!
March 1, 2021
Reply from Paul Stride
Good Afternoon Hannah,
Many thanks for your order and apologies for the problem with one of the items. Hopefully all recified now.
Thanks again,
Kevin - Paul Stride
Brilliant service
February 28, 2021
Reply from Paul Stride
Good Afternoon Charlotte,
Many thanks for your order and for the review it is much appreciated.
Thanks again,
Paul Stride
Reply from Paul Stride
Good Afternoon Jessica,
Many thanks for your continued support it is much appreciated.
Many thanks again,
Paul Stride
Reply from Paul Stride
Good Afternoon,
Many thanks for the order and for the review.
Many thanks again,
Paul Stride
Amazing company!
Amazing company! Everything came as described. Very personal experience, we were kept up to date throughout. Would 100% use again and have already recommended to my friends.
February 21, 2021
Reply from Paul Stride
Good Afternoon Bryony,
Many thanks for the order and for your kind review. We were in luck in that the last piece required for the bundle arrived more speedily than anticipated.
Many thanks again,
Kevin - Paul Stride
Great service and delivery!
Great service and delivery!
I needed to find a product that the official provider needed 2 weeks to deliver! I called PS directly and their staff were quite helpful and helped me with my order! My baby’s clothes delivered to me as fast as it could be without extra charges (London)! Definitely will choose their service again!
Thank you,
Costa
February 20, 2021
Reply from Paul Stride
Hi Konstantinos,
Many thanks for your kind review hopefully your little one is keeping warm now.
Many thanks again for the order,
Kevin - Paul Stride
although the box arrived in very bad…
although the box arrived in very bad condition the chair is apparently fine. How long is the warranty ??? can you send me the invoice for the purchase ???
February 19, 2021
Reply from Paul Stride
Hello Diana,
Many thanks for the photo of the box the carriers certainly have not been kind to it. I am pleased however the box did its job and protected the seat inside, that is what it is designed to do. I will arrange to email you a copy of your invoice or alternatively if you created an account you can log in an print out a copy. Warranty details should be in the instructions attached to the seat but is 2 years on Britax products.
Many thanks
Kevin - Paul Stride
Really impressed
Really impressed, our order came quickly. The quality is lovely and we love the chair!
February 17, 2021
Reply from Paul Stride
Good Afternoon Tiffany,
Many thanks for the order and for the review. The hardest thing with the gliding chairs is sitting still you just have ro rock!
Thanks again,
Paul Stride
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