Excellent service (despite the lockdown. Really easy to access them using the 1-1 call to discuss products. Easy to order online for collection in store. Simple collection process with all social dist... See more
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Really quick delivery. Felt like we were getting a personal service even though we didn't visit the showrooms because of covid. We got a good price for the items we bought and once unpacked, w... See more
Company replied
Excellent customer service. I called a few days before making the purchase to inquiry about an specific product ( Maxi-cosi pebble plus car seat & base ) and spent about 7 minutes on the phone with a... See more
Company replied
Having not heard about this company before, I was a little hesitant to make a purchase, especially due to the insanely low price for my chosen car seat, however, I am extremely glad I made a purchase... See more
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Company details
Written by the company
Specialising in the supply of quality nursery equipment for over 40 years we stock a range of car seats from brands such as Axkid, Britax, BeSafe, Cybex, Joie, Nuna and Maxi Cosi and more besides. We also stock a full range of nursery prams, pushchairs and equipment both instore and online at www.paulstride.co.uk from all the major brands, Uppababy, Egg, Oyster, Cybex, Venicci, Bugaboo, Thule, Mountain Buggy, Inglesina and Peg Perego as well as many others.
Contact info
20 Kathryn Avenue, Huntington, YO32 9JS, York, United Kingdom
- 01904 674800
- orders@paulstride.co.uk
- www.paulstride.co.uk
Really quick delivery, great customer service
Really quick delivery. Felt like we were getting a personal service even though we didn't visit the showrooms because of covid.
We got a good price for the items we bought and once unpacked, we were really happy with what we'd chosen.
Paul Stride were recommended by a friend of ours and I can see why. It's 'easy' to buy from a big business these days, but I feel much happier knowing that we are supporting a local business and that we could contact them easily with any questions.
December 8, 2020
Reply from Paul Stride
Good Morning Katie,
Many thanks for your glowing review it is very much appreciated. I hope you get full use from the system chosen but if you have any questions please do not hesitate to contact us and we will try to help. We agree with you totally if you can shop local it is better for the local economy and protects jobs in the local area. Thank you for this it means a lot.
Many thanks again
Kevin - Paul Stride
Really great service
I purchased the BeSafe beltguard because my daughter keeps escaping from the straps on her car seat! I was pleased to find it at a local shop at the same price as online and with no delivery cost if I collected it. I had a call back within the hour to say that my order was ready to collect and to advise the shop wouldn’t be open at the weekend - I’m glad they called as that’s when I would have gone!
Really great service and as helpful as ever, which is very reassuring when it comes to buying safety products for your child or baby.
December 7, 2020
Reply from Paul Stride
Good Morning Meriel,
Many thanks for your review I hope the beltguard has worked.
Now that we are allowed to open to the public we have reverted to our usual hours so are now open on Saturdays.
Many thanks again
Paul Stride
Speedy delivery
Speedy delivery, great communication and 5% discount was refunded to my account after the code didn’t work. Very happy customer overall.
November 21, 2020
Reply from Paul Stride
Good Afternoon Rachel,
Many thanks for your kind review it is much appreciated. Most of all hopefully your car seat is now up and running.
Paul Stride
Kevin replaced an order
Kevin replaced an order, that was mixed up due to a supplier error, with no fuss, no additional costs. Very professional, fantastic service, you can buy with confidence from Paul Stride.
November 16, 2020
Reply from Paul Stride
Good Afternoon John,
Many thanks for your kind words and the review. I'm pleased everything got sorted in the end and apologies once again for the initial error.
Thanks again,
Kevin - Paul Stride
Great service
I ordered and enquired about my purchases online via email and the care and service that the Paul stride staff had provided was great.
I can’t fault them.
November 14, 2020
Reply from Paul Stride
Good Afternoon Sandeep,
Many thanks for your kind review it is much appreciated. I'm pleased everything arrived just in time.
Many thanks again
Paul Stride
Very happy with my purchase
Very happy with my purchase. Really helpful customer service.
November 5, 2020
Reply from Paul Stride
Good Afternoon,
Many thanks for your kind review it is much appreciated. I'm pleased we managed to help on this occassion.
Paul Stride
Great choice and best prices.
Great choice and best prices.
Quick delivery very pleased
November 3, 2020
Reply from Paul Stride
Good Afternoon Les,
Many thanks for your kind review it is much appreciated.
Paul Stride
Product ..Just what I needed...fast…
Product ..Just what I needed...fast delivery , good service .
Thanks .
November 1, 2020
Reply from Paul Stride
Good Afternoon Julie,
Many thanks for your kind review it is much appreciated.
Paul Stride
Reply from Paul Stride
Good Afternoon Gill,
Many thanks for your kind review it is much appreciated. I'm pleased the carriers managed the delivery in good time.
Paul Stride
Fast international delivery.
October 22, 2020
Reply from Paul Stride
Good Afternoon Sanna,
Many thanks for your kind review it is much appreciated. I am pleased the delivery arrived in good time.
Paul Stride
Reply from Paul Stride
Good Afternoon Katarzyna,
Many thanks for your kind review it is much appreciated.
Paul Stride
Excellent customer service
October 13, 2020
Reply from Paul Stride
Good Afternoon Geraldine,
Many thanks for your kind review it is much appreciated.
Paul Stride
Excellent value for money.
Excellent value for money.
Clear and speedy communication at all stages. There was an unexpected delay in delivery from the main supplier and I was kept informed throughout - thank you!
October 13, 2020
Reply from Paul Stride
Good Afternoon Emma,
Many thanks for your kind review it is much appreciated.
Paul Stride
Selling products not in stock
I ordered a car seat adapter, which was shown in stock. I completed the order, the money is withdrawn, but a day later got an email saying the product is not in stock. I wasted my time for creating an account, ordering the product, waiting a day and for waiting for a refund. They should keep their stock information up to date.
September 24, 2020
Unprompted review
Reply from Paul Stride
Good Morning Abdullah,
Many apologies for letting you down on this occassion. The stock stated that there was 1 item left in stock but unfortuanately this could not be found. As per our email to you we offered to refund your card or order the item back in for you to dispatch asap. You opted for the refund which is fine, we did get the items back in to stock within 7 days. We would prefer to keep you informed about our error as we did in this case rather than simply delay the shipment until stock arrives then send out without informing you.
Many thanks and apologies once again
Kevin - Paul Stride
Good Morning Abdullah,
Many thanks for re-ordering the product with us I assume you have received your delivery now and that all is OK? Also having already created an account your details would have been quick and easy to fill in.
Many thanks
Kevin - Paul Stride
Brilliant customer service
Brilliant customer service, sorted a problem with no quibbles and acted as middle man between myself and the company thst produced my pram. Quick, friendly communication. Can not fault
September 17, 2020
Unprompted review
Reply from Paul Stride
Good Morning Sarah,
Many thanks for your order and your kind words. I am sorry there was a fault on the hood of your original delivery but pleased we got it sorted in good time for you.
Many thanks again,
Kevin - Paul Stride
Great service & product
Great service, quick and efficient.
Bought a Britax Romer Kidfix III car SEAT, very good quality, happy with purchase and price. Next day delivery.
September 11, 2020
Unprompted review
Reply from Paul Stride
Good Morning Anna,
Many thanks for your review and for your purchase I am pleased everything was OK with your delivery.
Many thanks again,
Kevin - Paul Stride
Very quick delivery and service..
Very quick delivery and service... I was a bit nervous about ordering from a name which is new to me, but very pleased I did as the price on the car seat I wanted was the best I could find. Thank you.
September 11, 2020
Unprompted review
Reply from Paul Stride
Good Morning Cheryl,
Many thanks for your order and for taking the time to review our service. We have been selling nursery goods since 1982 but in those days it was a very local customer base before the internet.
Many thanks again,
Kevin - Paul Stride
Great service all round
Great service all round. Great communication, delivery and very satisfied, will shop here again.
September 11, 2020
Unprompted review
Reply from Paul Stride
Good Morning Richard,
Many thanks for your order and for taking the time to review our service.
Many thanks again,
Kevin
Paul Stride
Perfect from A to Z
September 7, 2020
Unprompted review
Reply from Paul Stride
Good Morning Valerie,
Many thanks for your order and for reviewing our service it is much appreciated.
Paul Stride
Reply from Paul Stride
Good Morning Diane,
Many thanks for your review and your comments. We do have a flat rate for postage and packing for items under £75 of £5 we work on a flat rate to simplify the shopping experience and in many cases the actual cost is actually higher than the fee charged.
Many thanks again,
Kevin - Paul Stride
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