Paul Stride Reviews 391

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent service (despite the lockdown. Really easy to access them using the 1-1 call to discuss products. Easy to order online for collection in store. Simple collection process with all social dist... See more

Company replied

Rated 5 out of 5 stars

Really quick delivery. Felt like we were getting a personal service even though we didn't visit the showrooms because of covid. We got a good price for the items we bought and once unpacked, w... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I called a few days before making the purchase to inquiry about an specific product ( Maxi-cosi pebble plus car seat & base ) and spent about 7 minutes on the phone with a... See more

Company replied

Rated 5 out of 5 stars

Having not heard about this company before, I was a little hesitant to make a purchase, especially due to the insanely low price for my chosen car seat, however, I am extremely glad I made a purchase... See more

Company replied

Company details

  1. Baby Store
  2. Children's Toys Store
  3. Furniture Store
  4. Kindergarten
  5. Pregnancy Care Center

Written by the company

Specialising in the supply of quality nursery equipment for over 40 years we stock a range of car seats from brands such as Axkid, Britax, BeSafe, Cybex, Joie, Nuna and Maxi Cosi and more besides. We also stock a full range of nursery prams, pushchairs and equipment both instore and online at www.paulstride.co.uk from all the major brands, Uppababy, Egg, Oyster, Cybex, Venicci, Bugaboo, Thule, Mountain Buggy, Inglesina and Peg Perego as well as many others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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Rated 5 out of 5 stars

I can’t recommend Paul Stride enough

I can’t recommend Paul Stride enough. Polite staff who kept in touch via email every step of the way. Fast delivery during the pandemic. Thank you!

June 23, 2020
Unprompted review
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Reply from Paul Stride

Good Evening Helen,
Many thanks for your kind review, it and your order is very much appreciated.
Many thanks again.
Kevin - Paul Stride

Rated 5 out of 5 stars

Excellent Service

I ordered the wrong colour so arranged for it to be sent back the next day and the man I was dealing with named Kevin was so helpful and kind he arranged collection and ordered the second pram out to me within a week. Absolutely great service and friendly staff highly recommend x

June 20, 2020
Unprompted review
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Reply from Paul Stride

Good Afternoon Paige,
I'm pleased all got sorted with the colour swap and hope you enjoy using the pram.
Many thanks
Kevin - Paul Stride

Rated 5 out of 5 stars

Speedy delivery and product in great…

Speedy delivery and product in great condition. Small issue with delivery but was very easily sorted and the gentlemen I spoke to was incredibly polite, friendly and helpful. Thank you very much.

June 20, 2020
Unprompted review
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Reply from Paul Stride

Good Evening Kirstie,
Many thanks for your review I glad everything was to your satisfaction in the end.
Many thanks again,
Kevin - Paul Stride

Rated 5 out of 5 stars

Flawless professional

Flawless professional, even for misfortunes that it is not his fault, it helps you and you find solutions together.

June 18, 2020
Unprompted review
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Reply from Paul Stride

Good Afternoon Vasilis,
Many thanks for your help and understanding with the carrier "problem" I hope all is sorted now.
Thanks again and keep well,
Kevin - Paul Stride

Rated 5 out of 5 stars

Excellent service

Having received some advice from Kevin via a Facebook chat, I places an online order over a weekend. Monday morning arrived and I had an email asking when I needed the Pram a couple of very pleasant emails back and forth and I was told I would receive a phone call when the Pram was in to arrange a delivery date but this could be a few weeks away. About a week later I got a call and the Pram was delivered two days later. Excellent service, fantastic communication from the sales and orders team! And the Pram is brilliant too! Can’t fault Paul Stride at all! Thanks for making this an easy purchase during lockdown.

June 15, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Kirsty,
Many thanks for your review and I am pleased we managed to get the pram for you in good time.
Once it is required I hope you enjoy using it.
Many thanks
Paul Stride

Rated 5 out of 5 stars

Excellent service

Excellent service (despite the lockdown. Really easy to access them using the 1-1 call to discuss products. Easy to order online for collection in store. Simple collection process with all social distancing observed. Had a slight fault with one item but both Paul Stride and the manufacturer resolved it really quickly, simply and easily with no fuss or difficulty. Couldn't recommend them more and will definitely shop here again.

June 12, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Steve,
Many thanks for your order and your review it is much appreciated.
I am pleased we got everything sorted for you prior to your little ones arrival. I hope all goes well and you get to enjoy the pram.
Thanks again,
Kevin - Paul Stride

Rated 5 out of 5 stars

Great, fast and efficient…

Great easy ordering and fast efficient delivery would recommend

June 9, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Rachel,
I am pleased we could help on this occassion and many thanks for taking the time to review our service.
Thanks again
Kevin - Paul Stride, York

Rated 5 out of 5 stars

Great Service

Great Service. Recent purchase handled by Kevin Order P63145. Goods arrived overnight. Very efficient therefore I highly recommend this company.

Well done.

June 9, 2020
Unprompted review
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Reply from Paul Stride

Good Morning,
Many thanks for the order and for taking the time to review our service it is much appreciated.
Thanks again
Paul Stride , York

Rated 5 out of 5 stars

Faster delivery from York than from the…

Faster delivery from York than from the other side of Paris, truly amazing.

June 9, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Damien,
Many thanks for the review I am pleased we could help.
Thanks again Kevin - Paul Stride

Rated 5 out of 5 stars

Amazing service

Amazing service ! Love it all definitely going use it again xxx

May 31, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Anita,
Many thanks for your order and I hope you have been able to get out with the pushchair for a few walks.
Many thanks again,
Kevin - Paul Stride, York

Rated 5 out of 5 stars

Great company to use

Very pleased with item. Delivery and communication were excellent. Thank you.

May 31, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Elizabeth,
I am pleased you are happy with your purchase and that all went well with the delivery. Many thanks for the order and for taking your time reviewing our service.
Many thanks again,
Kevin - Paul Stride

Rated 5 out of 5 stars

Best price

Best price, even got a free item with my purchase and delivered quickly

May 30, 2020
Unprompted review
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Reply from Paul Stride

Good Morning,
Many thanks for your review and I hope the car seat is getting more use now lock down is being eased.
Many thanks again,
Kevin - Paul Stride

Rated 5 out of 5 stars

Perfect custermer support..

Perfect custermer support... really helpful. thank you

May 29, 2020
Unprompted review
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Reply from Paul Stride

Good MOrning Daniele,
Many thanks for your support it is much appreciated.
Many thanks again,
Paul Stride

Rated 5 out of 5 stars

Rain cover exactly as I wanted

Rain cover exactly as I wanted, great communication and fast shipping! Would recommend.

May 28, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Lauren,
I'm pleased the raincover was correct although I hope it wont be needed too much over the summer.
Many thanks
Kevin - Paul Stride, York

Rated 5 out of 5 stars

Good product and best price I could…

Good product and best price I could find online. Excellent delivery times and all round fab service, especially in such difficult trading times. Would recommend and order again.

May 28, 2020
Unprompted review
Paul Stride logo

Reply from Paul Stride

Good Morning Helen,
Many thanks for your glowing review it is very much appreciated by all of us at Paul Stride.
Many thanks again for you order,
Kevin - Paul Stride

Rated 5 out of 5 stars

Fantastic

Fantastic, helpful and efficient service! So pleased with our purchases and will be back again soon for sure.

May 22, 2020
Unprompted review
Paul Stride logo

Reply from Paul Stride

Good Morning Lotte,
Many thanks for your order it is much appreciated. Please feel free to contact us if we can be of any assistance going forward.
Thanks again,
Kevin - Paul Stride

Rated 5 out of 5 stars

All excellent

Ordered online and was contacted straight away to arrange pick up.

May 21, 2020
Unprompted review
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Reply from Paul Stride

Good Morning Lena,
I'm pleased everything worked out and we managed to service your request in good time.
Thanks again,
Kevin - Paul Stride

Rated 5 out of 5 stars

Excellent

Great and Fast!!

May 20, 2020
Unprompted review
Paul Stride logo

Reply from Paul Stride

Good Morning Viviane,
Many thanks for taking the time to review our service it is much appreciated.
Thanks again
Kevin - Paul Stride

Rated 5 out of 5 stars

Fantastic service in these very…

Fantastic service in these very difficult times. Thanks Kevin for all your help.

May 19, 2020
Unprompted review
Paul Stride logo

Reply from Paul Stride

Good Morning Kelvin,
Many thanks for your kind words it is much appreciated. I hope all goes well when the little one arrives.
Thanks again,
Kevin - Paul Stride

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